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Salesforce.org Education Cloud

Salesforce.org Education Cloud

Overview

What is Salesforce.org Education Cloud?

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Student Data Security (5)
    9.2
    92%
  • Online Registration Management (5)
    8.7
    87%
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Features

Student and Faculty Administration

Aspects of student management that entail faculty or administration's management of student data and related regulatory requirements.

8.8
Avg 8.5
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Product Details

What is Salesforce.org Education Cloud?

Education Cloud is a CRM platform that powers connected constituent experiences. It enables users to manage engagements with students, alumni, faculty & staff in one place. With products and solutions for recruitment & admissions, student experience, advancement, and operations, institutions can use Education Cloud across the entire education journey.

Education Cloud is built on top of the Salesforce CRM. Institutions not only have access to purpose-built education products and solutions but also tools like Tableau, Mulesoft, and now Slack to power the digital campus.

The Education Cloud enables institutions to customize the platform, including leveraging integrations from the ecosystem of partner apps available on the AppExchange, the Salesforce enterprise cloud marketplace.

Salesforce.org Education Cloud Screenshots

Screenshot of Admissions ConnectScreenshot of AdvancementScreenshot of K-12 Architecture KitScreenshot of Slack Courses ConsoleScreenshot of Student Success Hub

Salesforce.org Education Cloud Competitors

Salesforce.org Education Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

Ellucian Elevate, Anthology Encompass, and Slate for Admissions are common alternatives for Salesforce.org Education Cloud.

Reviewers rate District Communications, such as messaging and alerting highest, with a score of 10.

The most common users of Salesforce.org Education Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(21)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
November 24, 2021

Salesforce Education Cloud

Verified User
Employee in Information Technology
Information Technology & Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Educating myself in the different software on the market and how we can possibly or potentially apply this within our organization.
Pros and Cons
  • Online
  • Remotely accessible from anywhere.
  • I think they are on track, as this will be the future.
Likelihood to Recommend
You can self pace through the material, and it is accessible from anywhere at any time.
Salesforce.org Education Cloud Feature Ratings
Student Data (6)
16.666666666666668%
1.7
Student Attendance Tracking
N/A
N/A
Student Health Information
N/A
N/A
Grade Book Management
N/A
N/A
Student Background Records
N/A
N/A
Student and Parent Portal
100%
10.0
Transcript Management
N/A
N/A
Student and Faculty Administration (12)
31.666666666666664%
3.2
Integrations with 3rd-Party Education Technology
N/A
N/A
Online Registration Management
100%
10.0
District Communications, such as messaging and alerting
N/A
N/A
Roster Management
N/A
N/A
Platform Customization
N/A
N/A
Teacher Self-Service
N/A
N/A
Student Data Security
100%
10.0
Community Support
100%
10.0
Class Scheduling
N/A
N/A
State and National-level Reporting
N/A
N/A
Compliance Support
N/A
N/A
Teacher and Parent Mobile Application
80%
8.0
Return on Investment
  • This is always awesome to find and have companies where you can educate yourself online.
  • Even when you look at things such as FOREX, this is one of the biggest industries, so it is a tell tale sign that it is well on track to the future.
Alternatives Considered
  • Microsoft Application Virtualization (App-V)
I cannot comment to be honest.
Usability
10
It was really so easy to sign up and get going with the whole process.
Easy Tasks
  • All of them that I have used so far.
Difficult Tasks
  • None
October 30, 2019

Great platform for higher education

Verified User
Executive in Sales
Higher Education Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
SFDC is a cloud-based platform that helps educational institutions with recruiting, admissions and student engagement. I have used it when managing our portfolio of active and possible accounts. Particularly strong if the university or organization is using it for admissions and recruiting purposes. It is a fantastic platform for this use case and the sales and marketing department overall.
Pros and Cons
  • Completely customize our org the way we need it to function.
  • The amount of flexibility and potential for integration is staggering.
  • The consistent new product is very intriguing and has us considering how we could roll out Salesforce elsewhere.
  • The platform is massive making it hard to make decisions at times.
  • It can be a bit challenging for new staff and team members to learn.
  • Creating reports can be challenging the first time around.
Likelihood to Recommend
The software allows us to have one platform that scales across the organization esp when it comes to recruiting and admissions. This allows us to build a real-time view of the student across all departments. This improves communication across the school which ultimately enables us to provide a better experience to the students both current and future.
Return on Investment
  • More efficient marketing tactics and strategies.
  • Better organization across our internal departments.
  • Optimization we were not able to achieve before.
Alternatives Considered
  • Canvas
Ultimately Canvas was much more focused on the learning environment and not the management of the database to utilize for sales and marketing. Once we realized the differences in the product, features and cost side we decided to roll with SFDC as a much more optimal solution for our org.
Support Rating
7
People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
Other Software Used
Gong.io, Okta Customer Identity, Duo Security, Workday Human Capital Management, SysTools G Suite/Google Apps Backup, TripActions, Concur Travel and Expense, Slack, Looker, Zendesk, JIRA Software, Asana, Google Hangouts, Zoom, Skype for Business (formerly Lync), Cisco Webex Calling, Google Voice
January 15, 2019

Salesforce HEDA - Liberal Arts College

Nathan Baker | TrustRadius Reviewer
Nathan Baker
Director of Recruitment and Analytics
Taylor University (Higher Education, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Salesforce for Higher Education is the primary CRM for enrollment management, student retention, academic support services, and residence life staff. It functions as the primary one-to-one student communication tool for revenue generation reliant on incoming student tuition to fund 90% of the university budget. Built to serve the entire institution, Salesforce for Higher Education has gradually been rolled-out to areas of the university needing a CRM tool.
Pros and Cons
  • One-to-one communication for all higher education constituents.
  • Relationship networking to identify potential contact and organizational affiliations.
  • Data collection and analysis of student engagement history.
  • Lack of university advancement data architecture.
  • Data storage needs to grow exponentially as the database size grows quickly.
  • Salesforce development is so rapid it is difficult to keep up on new features and opportunities to maximize efficiency.
Likelihood to Recommend
Salesforce for Higher Ed is well-suited for a higher education institution with an existing ERP but without a full-scale CRM tool to communicate one-on-one with constituents. It is ideal for de-centralized IT operations to quickly upscale operations across multiple departments and institutional functions. Salesforce for Higher Ed may be difficult to implement without university governance on data and communication strategy.
Return on Investment
  • Increase in student enrollment cohort class.
  • A significant increase in the number of one-to-one student touchpoints via email, text, and phone calls in the student recruitment process.
  • Improved data collection for student retention data analysis.
Other Software Used
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