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Salesforce.org Education Cloud

Salesforce.org Education Cloud

Overview

What is Salesforce.org Education Cloud?

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Student Data Security (5)
    9.2
    92%
  • Online Registration Management (5)
    8.7
    87%
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Features

Student and Faculty Administration

Aspects of student management that entail faculty or administration's management of student data and related regulatory requirements.

8.8
Avg 8.5
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Product Details

What is Salesforce.org Education Cloud?

Education Cloud is a CRM platform that powers connected constituent experiences. It enables users to manage engagements with students, alumni, faculty & staff in one place. With products and solutions for recruitment & admissions, student experience, advancement, and operations, institutions can use Education Cloud across the entire education journey.

Education Cloud is built on top of the Salesforce CRM. Institutions not only have access to purpose-built education products and solutions but also tools like Tableau, Mulesoft, and now Slack to power the digital campus.

The Education Cloud enables institutions to customize the platform, including leveraging integrations from the ecosystem of partner apps available on the AppExchange, the Salesforce enterprise cloud marketplace.

Salesforce.org Education Cloud Screenshots

Screenshot of Admissions ConnectScreenshot of AdvancementScreenshot of K-12 Architecture KitScreenshot of Slack Courses ConsoleScreenshot of Student Success Hub

Salesforce.org Education Cloud Competitors

Salesforce.org Education Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

Ellucian Elevate, Anthology Encompass, and Slate for Admissions are common alternatives for Salesforce.org Education Cloud.

Reviewers rate District Communications, such as messaging and alerting highest, with a score of 10.

The most common users of Salesforce.org Education Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(21)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
March 20, 2020

A good foundation for a personalized higher education solution

Verified User
Vice-President in Professional Services
Internet Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We consult with clients on their CRM needs and implement Salesforce EDA if it is a good fit for their needs. Other options may include the other nonprofit offerings from Salesforce (formerly Salesforce.org).
Pros and Cons
  • Extensibility - Implement your custom needs in the database.
  • Scalability - Your database grows with your student/alumni population.
  • Integration - Integrate with your SIS via many middleware.
  • Reporting - All of Salesforce's reporting capabilities.
  • Reports - Comes with no out of the box reports.
  • OOB functionality may be limited - important to have folks with experience customizing EDA to an organization's needs.
  • Upfront cost - Implementation services (either a hired team or consultants) is imperative to make it work.
Likelihood to Recommend
Well suited for larger or mid-sized institutions willing to invest to have all of their student services needs to be fulfilled by a single platform. It would be less appropriate for non-traditional universities i.e. smaller schools, or nonprofits that have education/curriculum but also have other programs/fundraising, etc. since it may not be positive ROI for them, or the nonprofit solutions might be more valuable for them.
Return on Investment
  • Single view of all student data.
  • Custom reporting.
  • Unusual operational needs implemented in the same tool via Salesforce capabilities.
Alternatives Considered
Support Rating
6
Dealing with Salesforce tech support can be challenging, depending on the agent you get.
October 30, 2019

Great platform for higher education

Verified User
Executive in Sales
Higher Education Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
SFDC is a cloud-based platform that helps educational institutions with recruiting, admissions and student engagement. I have used it when managing our portfolio of active and possible accounts. Particularly strong if the university or organization is using it for admissions and recruiting purposes. It is a fantastic platform for this use case and the sales and marketing department overall.
Pros and Cons
  • Completely customize our org the way we need it to function.
  • The amount of flexibility and potential for integration is staggering.
  • The consistent new product is very intriguing and has us considering how we could roll out Salesforce elsewhere.
  • The platform is massive making it hard to make decisions at times.
  • It can be a bit challenging for new staff and team members to learn.
  • Creating reports can be challenging the first time around.
Likelihood to Recommend
The software allows us to have one platform that scales across the organization esp when it comes to recruiting and admissions. This allows us to build a real-time view of the student across all departments. This improves communication across the school which ultimately enables us to provide a better experience to the students both current and future.
Return on Investment
  • More efficient marketing tactics and strategies.
  • Better organization across our internal departments.
  • Optimization we were not able to achieve before.
Alternatives Considered
  • Canvas
Ultimately Canvas was much more focused on the learning environment and not the management of the database to utilize for sales and marketing. Once we realized the differences in the product, features and cost side we decided to roll with SFDC as a much more optimal solution for our org.
Support Rating
7
People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
Other Software Used
Gong.io, Okta Customer Identity, Duo Security, Workday Human Capital Management, SysTools G Suite/Google Apps Backup, TripActions, Concur Travel and Expense, Slack, Looker, Zendesk, JIRA Software, Asana, Google Hangouts, Zoom, Skype for Business (formerly Lync), Cisco Webex Calling, Google Voice
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