Salesforce Experience Cloud Reviews & Ratings 2025

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Overview

What is Salesforce Experience Cloud?

Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information…

Learn from top reviewers

Salesforce Experience Cloud admin review

Rating: 10 out of 10

January 29, 2024

IncentivizedVetted ReviewVerified User

I've used Experience Cloud in several workspaces for mainly the same reasons - it allows us to give customers more power over their own day-to-day operations in a convenient a...

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Verified user

Administrator

5 years of experience

Celebrate your community in the clouds!

Rating: 10 out of 10

December 6, 2022

IncentivizedVetted ReviewVerified User

Community Cloud is being utilized as an internal employee intranet at my current organization. 12 different companies under one parent umbrella are able to access the Intranet...

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Consultant - Information Technology

Salesforce Consultant

TBK Bank

5 years of experience

An excellent way of working with clients for the money

Rating: 8 out of 10

June 1, 2021

IncentivizedVetted ReviewVerified User

We use it in the department that I lead. It helps us to collaborate and makes our job so much easier. It gives us a lot of data and increases customer satisfaction. It's very ...

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Андрей Жеребцов

Project Manager - Customer Service

Chief Innovation Officer

Prestige Plus

2 years of experience

Better-than-Expected Results from Implementation of Salesforce Experience Cloud

Rating: 10 out of 10

May 19, 2021

IncentivizedVetted ReviewVerified User

Salesforce Experience Cloud is used to support our long-term care pharmacy operations. Client facilities are able to securely access the portal to obtain on-demand access to c...

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C-Level Executive - Finance and Accounting

Chief Financial Officer

Clinical Management Concepts, Inc.

3 years of experience

Solid when coupled with Salesforce CRM/other Salesforce applications

Rating: 7 out of 10

May 14, 2021

IncentivizedVetted ReviewVerified User

Salesforce Experience Cloud (formerly Salesforce Community Cloud) is being used for a few departments. It addresses the business problem of needing a digital environment for e...

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Vice-President - Information Technology

Assistant Vice President

University of Massachusetts

2 years of experience

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Awards

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Pricing

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Salesforce Experience Cloud

N/A

Unavailable

What is Salesforce Experience Cloud?

Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate…

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Ibexa DXP

What is Ibexa DXP?

Ibexa, headquartered in Oslo, helps B2B companies to stay relevant and succeed by transforming traditional sales strategies into frictionless buying experiences, with their eponymous digial experience platform (DXP).

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Product Demos

Salesforce Experience Cloud - Dreamforce To You 2020 - Banking Demo

YouTube

Demo: Construction Customer Portal on Salesforce Experience Cloud

YouTube

Salesforce Experience Cloud - Login & Registration

YouTube

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Product Details

About
Integrations
Tech Details

What is Salesforce Experience Cloud?

Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and tasks.

The updated Salesforce Marketing Cloud Engagement allows users to reflect their brands and extend digital experiences across customer touchpoints, as well as create environments that are an interactive extension of a brand.

Salesforce Experience Cloud Video

Experience Cloud Demo | Salesforce

Salesforce Experience Cloud Integrations

MindTouch

Salesforce Experience Cloud Technical Details

Operating Systems	Unspecified
Mobile Application	No

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Comparisons

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Compare with

Salesforce Service Cloud

Salesforce Commerce Cloud

Adobe Experience Manager

Salesforce Marketing Cloud

Salesforce Lightning Platform

Drupal

Qualtrics

Salesforce Health Cloud

Liferay Digital Experience Platform (DXP)

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Reviews From Top Reviewers

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(1-5 of 52)

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Easy to use and working in the way that we had hoped

Rating: 8 out of 10

February 10, 2019

RC

President / CEO / Co-Founder

Moving Mountains, Inc (Hospitality, 11-50 employees)

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

This product has enabled us to advance the way we are working with our customers in providing them with exceptional details on booking vacation packages and hospitality services. We have found Salesforce Community Could to be easy use, reliable and customer friendly in how this looks from the outside. This is being used by our guest services and reservations team.

Pros

Improving the information that we receive from guests
Improving communication with our guests
Improving our ability to keep track of multiple items

Cons

Cost

Likelihood to Recommend

Salesforce is easy to use.

The Easy Part of My Day

Rating: 6 out of 10

February 12, 2020

Verified User

Representative in Sales

Computer Software Company, 51-200 employees

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

It is being used within a specific department. It allows us to streamline our sales process, and a basis of record on accounts, prospects, clients, deals closed and as well as historical metrics. I like it because of how intuitive and easy it can be to wrap my head around.

Pros

Easy to use.
Aesthetically pleasing.

Cons

It's slow.
Takes a lot of manual effort.

Likelihood to Recommend

I don't know all the best use cases but its best suited for Salesforce to keep up-to-date records within one system. It also is a great platform to understand your progression throughout your day, week and quarter. I'm able to forecast more accurately than most other platforms,

Easy tracking and metrics, all in one place

Rating: 8 out of 10

November 18, 2018

Verified User

Representative in Sales

Information Technology and Services Company, 11-50 employees

Vetted Review

Verified User

4 years of experience

Use Cases and Deployment Scope

Our Sales Department uses Salesforce to keep track of our customer interactions. It's great to see what the other team members are accomplishing and track metrics that matter to our sales team.

It works on mobile platforms, making it easier to get things done when away from my desk as well as collaborate with colleagues on the go.

Pros

Easy platform to navigate
Real time tracking of events makes it nice to compare tasks with the team
Integrates with Outlook and ToutApp
Convenient to view on any mobile device, making it easier to engage outside of the office

Cons

Nothing I can think of

Likelihood to Recommend

Great for an internal social network across our sales team, keeps us up to date on what others on the team are doing and tracking activities, which we measure for bonus purposes. Also helps to measure metrics and even pull reports based on product history, predictive analytics etc.

Salesforce Community Cloud lives up to expectations!

Rating: 10 out of 10

October 18, 2019

AM

Cash Application Specialist

Arkadin (Telecommunications, 1001-5000 employees)

Vetted Review

Verified User

3 years of experience

Use Cases and Deployment Scope

Salesforce is used by almost every department at my company including Sales, Customer Service, Billing, Accounts Receivable, and Provisioning. It really helps us to keep all notes and documents related to a customer in a common place where all departments can have access. It is also helpful for showing how specific billing accounts are related to each other with the hierarchy feature.

Pros

The hierarchy feature is great for showing related accounts & sub-accounts. This makes it easy to address all issues under a common grouping of accounts when speaking to a customer.
The chatter feature is extremely useful for alerting coworkers that their attention is needed on a specific case or work order. This sends an email to the person which includes your note to them.
The search feature in Salesforce is great. You can search by work order number, customer number, customer name, contact name, among many other things. It is very easy to find what you are looking for.

Cons

Certain packages offered by Salesforce Community Cloud have an odd "shared success" payment model that may not be suitable for all companies.
A large number of features available may be overwhelming for new users.

Likelihood to Recommend

Salesforce Community Cloud is best suited for business-to-business sales. SFCC makes it very easy to keep all contacts, quotes, contracts, etc. organized for prospects and customers. Everything is easily viewed in history & can be accessed across multiple departments. The hierarchy tool allows you to see how accounts and sub-accounts are related. SFCC may be less useful for companies that do not deal with customers that have multiple account levels.

Customizable, functional, slightly challenging to independently implement

Rating: 8 out of 10

April 29, 2021

Verified User

Manager in Other

Computer Software Company, 51-200 employees

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

We just implemented [Salesforce Experience Cloud (formerly Salesforce Community Cloud)] this year, and we are currently planning to initially use it as a customer portal where customers can log in to check status of their cases, search their company's cases, and link out to our already-existing help and community sites. Eventually, we plan to migrate our help center and community information into our experience as well. This is primarily used by our customer success team with input from marketing.

Pros

Pre-built templates are sleek, customizable, and easy to navigate as an end-user
The level of customizability allows you to create a truly branded experience for customers
The ability to collect data around usage is powerful

Cons

The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)

Likelihood to Recommend

[Salesforce Experience Cloud (formerly Salesforce Community Cloud)] seems to be very well suited for what we want to use it for, which is to allow customers to have access to their ongoing and already-resolved cases, which will save our customer success team time and allow for transparency. It also seems well-suited for fine-tuning knowledge libraries, as it allows you to track the knowledge articles that are most impactful (and conversely, those that are less impactful) as you are able to track the path that customers use to self-serve ahead of submitting a ticket. I haven't run into any scenarios yet where we wanted to use Experience Cloud as a solution but discovered that it wasn't a fit.

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