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Salesforce.org Education Cloud

Salesforce.org Education Cloud

Overview

What is Salesforce.org Education Cloud?

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Student Data Security (5)
    9.2
    92%
  • Online Registration Management (5)
    8.7
    87%
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Features

Student and Faculty Administration

Aspects of student management that entail faculty or administration's management of student data and related regulatory requirements.

8.8
Avg 8.5
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Product Details

What is Salesforce.org Education Cloud?

Education Cloud is a CRM platform that powers connected constituent experiences. It enables users to manage engagements with students, alumni, faculty & staff in one place. With products and solutions for recruitment & admissions, student experience, advancement, and operations, institutions can use Education Cloud across the entire education journey.

Education Cloud is built on top of the Salesforce CRM. Institutions not only have access to purpose-built education products and solutions but also tools like Tableau, Mulesoft, and now Slack to power the digital campus.

The Education Cloud enables institutions to customize the platform, including leveraging integrations from the ecosystem of partner apps available on the AppExchange, the Salesforce enterprise cloud marketplace.

Salesforce.org Education Cloud Screenshots

Screenshot of Admissions ConnectScreenshot of AdvancementScreenshot of K-12 Architecture KitScreenshot of Slack Courses ConsoleScreenshot of Student Success Hub

Salesforce.org Education Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

Ellucian Elevate, Anthology Encompass, and Slate for Admissions are common alternatives for Salesforce.org Education Cloud.

Reviewers rate District Communications, such as messaging and alerting highest, with a score of 10.

The most common users of Salesforce.org Education Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(21)

Attribute Ratings

Reviews

(1-11 of 11)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We find that this program is useful for our needs in graduate education admissions, graduate student support, and creating forms that pull information from other systems. The ability to create pre filled forms that require user authentication has greatly improved the experience of our students and how they submit required information across a wide variety of forms with different needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have been working with Salesforce education cloud for about two years and it has been a great tool for us hence we needed a suit that would work for all the educational purposes that we have [for] our employees. It is one of the most complete suits for education and even that we needed a bit of help from IT, we could be independent in our developing courses processes.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Well suited for larger or mid-sized institutions willing to invest to have all of their student services needs to be fulfilled by a single platform. It would be less appropriate for non-traditional universities i.e. smaller schools, or nonprofits that have education/curriculum but also have other programs/fundraising, etc. since it may not be positive ROI for them, or the nonprofit solutions might be more valuable for them.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The software allows us to have one platform that scales across the organization esp when it comes to recruiting and admissions. This allows us to build a real-time view of the student across all departments. This improves communication across the school which ultimately enables us to provide a better experience to the students both current and future.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
This is the best application on the market to manage students enrolled in college through their enrollment process, with financial aid, and then as a student. You can follow the student's attendance, grades, and participation in one easy snapshot area and also create and monitor tasks. This gives advisors clear ways to start conversations when reaching out to students for engagement.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Well suited:
  1. Groups that need to integrate their CRM with other partners: many education institutions use Salesforce!
  2. Groups with huge student populations now, or expected in the future.
  3. Groups that have resources for custom Salesforce development, like an in-house Salesforce Developer role.
Less appropriate:
  1. If you expect your company/school will have a limited number of students.
  2. If you set up Salesforce to use ONLY Leads or only Contacts, not both. What happens if you have a student re-enroll? How do you handle losing data when converting a Lead to a Contact? If you don't have good answers for these in advance, you'll want to use only Leads or only Contacts to track each student.
Nathan Baker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Salesforce for Higher Ed is well-suited for a higher education institution with an existing ERP but without a full-scale CRM tool to communicate one-on-one with constituents. It is ideal for de-centralized IT operations to quickly upscale operations across multiple departments and institutional functions. Salesforce for Higher Ed may be difficult to implement without university governance on data and communication strategy.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Salesforce for Higher Ed is great for any sized school based on the price model where you only pay for the number of users that are actually using the product. They also provide 10 free licenses to all non-profits. The other aspect where it is useful is if you are going to tie in your advancement side of the house for fundraising. This can be very helpful and popular with that side of the university.
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