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Salesforce.org Education Cloud

Salesforce.org Education Cloud

Overview

What is Salesforce.org Education Cloud?

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Student Data Security (5)
    9.2
    92%
  • Online Registration Management (5)
    8.7
    87%
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Features

Student and Faculty Administration

Aspects of student management that entail faculty or administration's management of student data and related regulatory requirements.

8.8
Avg 8.5
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Product Details

What is Salesforce.org Education Cloud?

Education Cloud is a CRM platform that powers connected constituent experiences. It enables users to manage engagements with students, alumni, faculty & staff in one place. With products and solutions for recruitment & admissions, student experience, advancement, and operations, institutions can use Education Cloud across the entire education journey.

Education Cloud is built on top of the Salesforce CRM. Institutions not only have access to purpose-built education products and solutions but also tools like Tableau, Mulesoft, and now Slack to power the digital campus.

The Education Cloud enables institutions to customize the platform, including leveraging integrations from the ecosystem of partner apps available on the AppExchange, the Salesforce enterprise cloud marketplace.

Salesforce.org Education Cloud Screenshots

Screenshot of Admissions ConnectScreenshot of AdvancementScreenshot of K-12 Architecture KitScreenshot of Slack Courses ConsoleScreenshot of Student Success Hub

Salesforce.org Education Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

Ellucian Elevate, Anthology Encompass, and Slate for Admissions are common alternatives for Salesforce.org Education Cloud.

Reviewers rate District Communications, such as messaging and alerting highest, with a score of 10.

The most common users of Salesforce.org Education Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(21)

Attribute Ratings

Reviews

(1-11 of 11)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
As a guest teacher, Customer 360 solution helps me to maintain each students portfolio into one big bucket and i can see who is getting better or whose not over the solution at a glance. Each and every students can be paid attention to my classes and their careers through that too. And i think, for an educational institute, this solution is the best in the business to maintain online classes in this pandemics.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use [Salesforce.org] to communicate with external applicants, collect application materials, set deadlines, assign applications to reviewers, and communicate with all applicants. Many of our staff members have access. We also use Salesforce to support our many forms around student information, including program of study, change of degree, adding additional degrees or certificates, and we have more forms being developed.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Salesforce.org Education Cloud allows more of a connectivity and efficiency in the overall workflow. It allows both administrators and students to connect virtually and provide their users with absolutely every tool they need to succeed. I supported others who actively used the product and saw first hand how beneficial it was for users on both ends of the spectrum.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It has been used for managing the internal courses in terms of employees education. It has been a helpful tool hence it has allowed us to keep track of all our employees paces in terms of their mandatory and optional courses and licenses. It has also made [it easy to communicate] with them and [get] feedback.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We consult with clients on their CRM needs and implement Salesforce EDA if it is a good fit for their needs. Other options may include the other nonprofit offerings from Salesforce (formerly Salesforce.org).
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SFDC is a cloud-based platform that helps educational institutions with recruiting, admissions and student engagement. I have used it when managing our portfolio of active and possible accounts. Particularly strong if the university or organization is using it for admissions and recruiting purposes. It is a fantastic platform for this use case and the sales and marketing department overall.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
SF for Higher Ed is used at my former employer to manage incoming leads throughout the sales cycle. New student inquiries would come in through SF and then move through the enrollment process. They would then be managed by their academic advisor and SF housed their grades and attendance throughout their time as a student.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Who uses it and for what:
  • Enrollment: for tracking leads, recording all conversation information/notes, and ensuring their applications are complete.
  • Student advisors: once students are enrolled, they use the Contact and Opportunities objects to track student success in their programs, also recording all conversation information/notes.
  • Account management: our account managers track holistic student success data to track account health.
  • Management/leadership: we are a company driven by our student's success. We use Salesforce for Higher Ed to know how we're performing as a company. Our students' success is directly our success.
Nathan Baker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Salesforce for Higher Education is the primary CRM for enrollment management, student retention, academic support services, and residence life staff. It functions as the primary one-to-one student communication tool for revenue generation reliant on incoming student tuition to fund 90% of the university budget. Built to serve the entire institution, Salesforce for Higher Education has gradually been rolled-out to areas of the university needing a CRM tool.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Salesforce for Higher Ed is currently being used for all of our enrollment management needs across both our undergraduate, graduate and adult education departments. This is being used for enrollment and marketing services for all of these programs. We were previously using another CRM, Hobsons, but discontinued that in late 2015 and haven't looked back.
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