Salesforce for Nonprofits Reviews

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Score 8.3 out of 101

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Reviews (1-13 of 13)

Tierra Bishop profile photo
Score 8 out of 10
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Salesforce for Nonprofits is a decent comprehensive CRM system, better than three others I have used (DonorPerfect, eTapestry/Blackbaud, and Aegis). For the most part, it is user-friendly (once you get past the setup/customization phase, which is actually rather difficult and involved and often requires working with a Salesforce professional) and allows you to visualize your client data in a streamlined way. However, I do think it needs work in its reporting functionality. If reporting was more customizable, I would really love this CRM.
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Courtney Osterfelt profile photo
Score 7 out of 10
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We are a growing non-profit and I anticipate that the size of Salesforce will be very helpful for us in the future. Right now it is challenging for us and we put a lot of energy into understanding what feels like it should take less energy to do. If someone asked me if they should get Salesforce for non-profits and they were a smaller org that does not anticipate growing past $500,000 annual budget, I would advise them to choose a different platform.
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Jared Lyda profile photo
Score 9 out of 10
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Salesforce is the #1 CRM for a reason. There isn't much else to say here. It's the industry standard, it's compatible with basically every third-party app you can think of. The problem with this question is that Salesforce does SO much that it's hard to know what it's not well suited for.
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No photo available
Score 9 out of 10
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I think Salesforce is great any time you want to keep track of a large number of people and how they connect to your organization. This may not be great if you always work with the same 100 people and they are easy to keep a handle on or if you just don't have time to learn a fairly complex database. In that case, you may find a simpler system more worthwhile.
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Rusty Angell profile photo
Score 9 out of 10
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Simply stated: Salesforce is scaleable. If you're looking for a solution that will grow with your nonprofit then Salesforce is the right one. As your database grows for donors and volunteers you need to be able to build on a structure that can support that growth. From native integrations to additional add-ons, Salesforce is your one-stop-shop for managing all your data so that you can effectively reach your audience.
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Kevin Scally profile photo
November 28, 2018

One CRM to Rule Them All

Score 9 out of 10
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Likelihood to Recommend

Salesforce for Nonprofits is well suited for nonprofits who want to have the ability to deeply customize how their data is entered and how it is used. Because it's Salesforce, you have a ton of native functionality to work off of, but also can connect with a vast network of developers who can help customize it.

Salesforce for Nonprofits wouldn't be ideal for a small nonprofit that wants a turnkey database / fundraising solution, as it requires other applications to be installed and some customization.
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Jeff Govert profile photo
Score 10 out of 10
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Likelihood to Recommend

It is great because you get all the power and functionality you can ever need and at an amazing price point. This can also be a problem as you can get overwhelmed with all the capabilities and get buried in the possibilities. You need a clear plan and clear requirements and stick to them. Once the system is up and running and your users are comfortable then you can look to improvements and changes but only once you have total buy-in.
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Jillian Papa profile photo
Score 7 out of 10
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Likelihood to Recommend

It's good for basic fundraising, customer management, etc. I work in research and program evaluation and it's not great for surveys. We have had to have a few custom objects made to fit our needs and it's just not great. It seems we run into a lot of issues but we kind of had no choice.
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Edward Phillips profile photo
Score 10 out of 10
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Likelihood to Recommend

Salesforce for Nonprofits is the perfect tool for ALL nonprofits. It allows you to create a sales and customer focus in your fundraising which allows you to advance your mission! It could be less appropriate if you don't have someone that can ensure the accuracy of information on an ongoing basis.
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Kelsie Hamilton profile photo
Score 7 out of 10
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I've used other CRMs and databases for 2-3 other nonprofits I've worked at. Ultimately, Salesforce offers the most dynamic resources and ability to adapt and customize. If you're a team or nonprofit that wants to be more flexible, learn and adapt and use your CRM to lead the way, Salesforce for Nonprofits is the way to go. It is pretty pricey compared to other CRMs, so take that into account. It'd be less appropriate if you want to use Salesforce for only simple tracking and if you're a smaller nonprofit.
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Geoffrey Seiler profile photo
Score 9 out of 10
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Likelihood to Recommend

Salesforce is the industry benchmark for contact management systems for Nonprofits. It's a wonderful tool to be able to manage work, travel, finance, reporting, and contacts for global organizations and national organizations. A diverse and malleable tool, excellent Salesforce administrators can turn this system into the most important tool your organization has. However, you will want to ensure global understanding of the use of various fields and explore the possibility of integrating systems like Oracle prior to over customizing your Salesforce instance.
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Lindsay Solomon profile photo
Score 9 out of 10
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Likelihood to Recommend

Salesforce is perfect for any non-profit with an appropriate budget. The 10 licenses donated to non-profits helps, but it will need a bit more investment to get the most out of it. I don't see a reason why any non-profit would go with anything else, to be quite honest.
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December 21, 2018

Salesforce is Amazing

Score 7 out of 10
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Likelihood to Recommend

There are more robust tools on the market, but Salesforce for Nonprofits is the perfect starting ground for those who do not have a CRM already in place. It takes your team to next level and allows you to know what is going on in the organization at any given time.
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Salesforce for Nonprofits Scorecard Summary

About Salesforce for Nonprofits

Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

Salesforce for Nonprofits Technical Details

Operating Systems: Unspecified
Mobile Application:No