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Salesforce Lightning Platform

Salesforce Lightning Platform
Formerly Salesforce App Cloud

Overview

What is Salesforce Lightning Platform?

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

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Learn from top reviewers

Salesforce Lightning Platform - what is needed by all sales forces

Rating: 6 out of 10
October 22, 2024
Vetted ReviewVerified User
My organization utilizes Salesforce Lightning Platform as a CRM. My position is in sales so we use the tool to record leads, prospect accounts, customer accounts, and opportun...
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Mary Bruder
Employee - Sales
Enterprise Account Executive
Staffbase
Salesforce Lightning Platform6 years of experience

Great product for enterprise level operations

Rating: 7 out of 10
October 3, 2024
IncentivizedVetted ReviewVerified User
Salesforce Lightning Platform is out main CRM. We use this for most all sales related purposes to track customers, sales, opportunities, and reports on other integrated system...
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Verified user
Project Manager
Salesforce Lightning Platform2 years of experience

It's the Gold Standard for a reason

Rating: 8 out of 10
June 26, 2024
IncentivizedVetted ReviewVerified User
It is our CRM platform. Salesforce Lightning Platform acts as our contact list, our lead list, our donor list, etc. We can see a detailed history of a contact, and tag them in...
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Verified user
Project Manager
Salesforce Lightning Platform4 years of experience

Salesforce does it for your enterprise! Highly recommend.

Rating: 9 out of 10
May 26, 2023
Vetted ReviewVerified User
We use Salesforce to keep track of our day-to-day customer engagements. Right from actioning leads that land on the SFDC platform to managing opportunities, Salesforce is cruc...
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Verified user
Contributor
Salesforce Lightning Platform2 years of experience

Salesforce Lightning Platform, everything you need

Rating: 10 out of 10
March 29, 2023
IncentivizedVetted ReviewVerified User
I currently work as the delivery manager for Salesforce Lightning Platform. It is currently used throughout the business for marketing, sales and customer care. there are othe...
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Verified user
Manager
Salesforce Lightning Platform6 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Starter

$25.00

Cloud
Per User Per Month

Plus

$100.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Salesforce Lightning Platform Overview Demo

YouTube
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Features

Platform-as-a-Service

Platform as a Service is the set of tools and services designed to make coding and deploying applications much more efficient

7.5
Avg 8.0
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Product Details

What is Salesforce Lightning Platform?

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

With the Salesforce Platform and Heroku users can deploy, run, and manage apps written in open languages like Ruby, Java, PHP and more. Deploy code via git and Salesforce Platform automatically builds and runs the application so developers can focus on delivering engaging apps for their own users. In addition, Heroku Enterprise provides collaboration functionality, additional control features, and enterprise grade support.

With Lightning on the Salesforce Platform, developers can also quickly deliver innovative apps with an interactive UX by using reusable building blocks including maps, calendars, buttons, and number entry forms. And, with the Salesforce Lightning Design System, every developer has a how-to guide and code for building beautiful apps.

The Salesforce AppExchange is a proven ecosystem of apps, with millions of installs and thousands of customer reviews to help Salesforce users find the best match for their business. Whether developers are looking for applications to accelerate internal implementations or looking to grow their business by selling apps or components to other customers, the AppExchange can assist with that.


Salesforce Lightning Platform Integrations

Salesforce Lightning Platform Competitors

Salesforce Lightning Platform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

Quickbase are common alternatives for Salesforce Lightning Platform.

Reviewers rate Services-enabled integration highest, with a score of 9.

The most common users of Salesforce Lightning Platform are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 11)

Salesforce has everything we need to manage our clients

Rating: 8 out of 10
Incentivized
November 26, 2019
KS
Kristin Sours
Director of Client Success
DonorSearch (Information Technology and Services, 51-200 employees)
Vetted Review
Verified User
Salesforce Lightning Platform
7 years of experience
View profile
Use Cases and Deployment Scope
Currently, we use Salesforce across our entire organization but it's most heavily used in Client Support and Sales. For our client support team, Salesforce is crucial for keeping track of our client base, we store all their info, activities, emails, webinar attendance, etc. We also use cases to monitor our clients batch screenings/production and opportunities for renewals. Sales uses all of these components too but they heavily use leads to track all prospective clients that come in through webinars, flash classes, conferences and so on. My favorite thing that Salesforce does is allows us to easily report and track our quarterly and yearly progress to see if we are meeting our goals or not.
Pros
  • Reports and dashboards - I can build my own reports very easily to see upcoming renewals, first-year clients and so on. Then, I can create my own custom dashboard to track my favorite reports.
  • Opportunities and quotes - when I first started here we didn't use Opportunities for tracking renewals and upgrades. Now, it's easy to see what I'm working on and when ready I just add the products to a quote and it sends it to our billing for really fast invoice creation. It used to take me hours to do this and now it's seconds.
  • I love using activities - it keeps me organized and up to date on all my accounts that I manage. Plus, I can create future tasks so I don't forget to reach out.
  • I can send mass emails to any group of clients and I can create nice email templates with "placeholders" which allow me to use the first name of the main point of contact across hundreds of organizations. Again, this saves me lots of time.
Cons
  • With Lightning, the calendar is seriously lacking functionality. With Classic, I could schedule events across multiple people in my organization (something I have to do quite often). We cannot do this with Lightning and it's a big shortcoming. It caused such an issue for us that we stopped using events in SF and moved completely to Google Calendar for all work events.
  • Calendar and email sync with Google - again, this worked fine with Classic and then when we switched to Lightning it didn't.
  • Technical and client support - it's been frustrating dealing with support here. I've either had things messed up or just not resolved and a lot of times it takes a very long time to look into a small issue. It has made me reluctant to reach out again.
Likelihood to Recommend
I think any large organization that has a sales and/or client support department would be well suited for using Salesforce. In terms of CRMs, it's user-friendly, customizable and ready to use "out of the box." I would recommend anyone using Salesforce for the first time to do plenty of training and/or do trail heads (SF's online training) because there are a lot of features that you might not use but it will make your life easier. Plus, it's better to use it right the first time, as opposed to having to clean up stuff down the road. I've found that non-profits aren't as well suited with SF but this isn't from personal experience.

App Cloud Pros and Cons

Rating: 10 out of 10
Incentivized
April 02, 2018
Verified User
Analyst in Sales
Information Technology and Services Company, 201-500 employees
Vetted Review
Verified User
Salesforce Lightning Platform
5 years of experience
Use Cases and Deployment Scope
We are using it to create customized solutions inside the Salesforce CRM to address business processes that were being handled poorly, through emails back and forth. The platform is very easy and intuitive, so it doesn't take weeks to create an app. As a matter of fact, a simple app can be built and deployed in a few minutes.
Pros
  • No coding experience required
  • Intuitive
  • Salesforce "look and feel"
  • Easy to deploy
Cons
  • For the creation of simple apps the number of fields that can be created is limited
  • No possibility to create text-free fields with unlimite characters
  • Layout necessarily has to be according the Salesforce standards
Likelihood to Recommend
It is highly appropriate to address business processes that are not being handled in an automatized way. Once the process and the necessary fields are mapped, it is very easy to build and deploy the application.

It is not appropriate for very sophisticated business needs that need a tailor made solutions. Also, keep in mind that in order to use the app, you will need to acquire a Salesforce license for each user.

Good platform, but it isn't for me

Rating: 6 out of 10
Incentivized
October 17, 2019
JC
Jordan Chen
Client Relations Manager
Pathmatics (Online Media, 11-50 employees)
Vetted Review
Verified User
Salesforce Lightning Platform
1 year of experience
Use Cases and Deployment Scope
It's used to integrate email contacts of both prospects and clients alike. It is used to track emails that are sent out to be able to also track activity for each account that we have inputted into Salesforce. It's primarily used by both my team, client services, as well as our sales teams to track their outreach.
Pros
  • It's a useful tool since we already use Salesforce for our regular client data so it just makes sense that it would integrate with our email.
Cons
  • It doesn't always sync/work that well. When I try to input a new contact, it sometimes doesn't work.
  • I never actually know if I'm logged in/out, there's no way of knowing if your data is actually being saved.
Likelihood to Recommend
It's good for companies that use Salesforce as their main platform for keeping track of their customers. It is a great two in one so if a company doesn't want to pay for multiple vendors, it might be easiest to just integrate lightning. It is also a lot easier than having to use the Salesforce BCC link in every email.

Life changing!

Rating: 10 out of 10
Incentivized
May 14, 2022
Verified User
Employee in Sales
Hospitality Company, 201-500 employees
Vetted Review
Verified User
Salesforce Lightning Platform
2 years of experience
Use Cases and Deployment Scope
Salesforce is one of the important and major tools we use everyday in our job. Salesforce ia very useful to us This tool makes our life easy and this has everything. We can check the status of our bookings here, it makes our tasks easier as we can chat and do emails here with the clients.
Pros
  • Check the status of our bookings.
  • Send and receive emails.
  • You can check your productivity.
  • Leave important notes to thw chatter box.
Cons
  • I wish we can change the background color ans more options for background designs.
  • Chat/message feature with other users within the organization.
  • Some error messages are unclear and we hope they can change the phrases and make it more understandable.
  • Sometimes it is slow but not all the time.
Likelihood to Recommend
Salesforce is best use for businesses. I like the most with Salesforce is where you can customize some settings to make your job easier and faster. You can also check the status of your tasks, emails you sent if it has been read and received. And check your productivity everyday.

Salesforce Lightning Platform Review

Rating: 8 out of 10
Incentivized
June 14, 2021
Verified User
Account Manager in Sales
Publishing Company, 201-500 employees
Vetted Review
Verified User
Salesforce Lightning Platform
4 years of experience
Use Cases and Deployment Scope
Salesforce Lightening Platform is used across our company by all departments to keep track of all communication in once place, that typically get lost in floods of emails. The sales department specifically uses it to track all RFPS, wins/losses, campaign statuses, revenue for our pipelines, as well as allows us to assign specific tasks to different departments through the various campaign steps.
Pros
  • Keeps all communication for campaigns in one place.
  • Minimizes the floods of emails, where communication tends to get lost.
  • Efficient tracking for RFP statuses from pre to post sale.
Cons
  • The learning curve can be challenging.
  • Design and interface often vary from company to company.
  • Pricey.
Likelihood to Recommend
Salesforce Lightening Platform helps keep all communication for RFPS from pre to post sale all in one place, allowing for easy tracking across all departments. It's very good for large businesses that have very high volume and easily allow you to assign tasks and milestones to various departments at different stages of the campaign.
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