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Salesforce Sales Cloud

Salesforce Sales Cloud

Overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…

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Learn from top reviewers

Robust and marketleader!

Rating: 7 out of 10
June 9, 2025
IncentivizedVetted ReviewVerified User
Salesforce Sales Cloud is the backbone of the Sales operations and has been so for the past decade. Historically it was used as a classical CRM feature to log and track custom...
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Verified user
Administrator
Salesforce Sales Cloud2 years of experience

Salesforce Sales Cloud Review

Rating: 9 out of 10
April 24, 2025
IncentivizedVetted ReviewVerified User
Salesforce Sales Cloud helped us increase sales productivity. It has a tool to maintain the history of conversations with the client.
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Verified user
Professional
Salesforce Sales Cloud1 year of experience

Salesforce Sales Cloud Review

Rating: 10 out of 10
March 7, 2025
IncentivizedVetted ReviewVerified User
Salesforce Sales Cloud helps you manage your leads, their origin, contact information, and so on. This helps keep track of your customer's journey from the very beginning.t is...
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Haider Sulail
Account Manager - Sales
Sales Account Manager
KBC Technologies
Salesforce Sales Cloud2 years of experience

The best for reporting and lead information

Rating: 7 out of 10
December 27, 2024
IncentivizedVetted ReviewVerified User
I am a realtor and we use Salesforce Sales Cloud to keep track of our companies sales, customer information, and house information. We can easily access customer information a...
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Verified user
Professional
Salesforce Sales Cloud4 years of experience

In my opinion, not for smaller companies

Rating: 7 out of 10
December 16, 2024
IncentivizedVetted ReviewVerified User
We used it to organize our client database, send our prospect emails, check on advances, give follow up and track progress. The product does address the follow ups and organiz...
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Verified user
Former Employee
Salesforce Sales Cloud1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

4 videos

View Playlist
User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
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Pricing

View all pricing

Starter

$25.00

Cloud
Per User/Per Month

Professional

$80.00

Cloud
Per User/Per Month

Enterprise

$165.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.2
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.8
Avg 7.6

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.4
Avg 7.7

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.2
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.7
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.9
Avg 8.4

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.3
Avg 7.4

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.2
Avg 7.4

Platform

7.5
Avg 7.6
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Product Details

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.

Salesforce Sales Cloud is used for, and supports:

  • Buyer Engagement
  • Sales Engagement
  • Enablement
  • Sales AI
  • Sales Analytics
  • Team Productivity
  • Sales Performance Management
  • Revenue Optimization
  • Partner Relationship Management

Salesforce Sales Cloud Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Salesforce Sales Cloud Video

Salesforce Sales Cloud Integrations

Salesforce Sales Cloud Competitors

Salesforce Sales Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Salesforce Sales Cloud starts at $25.

Borneosoft, ClinchPad, and SAP Sales Cloud are common alternatives for Salesforce Sales Cloud.

Reviewers rate Customer data management / contact management and Single sign-on capability highest, with a score of 9.

The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 200)

Best "All Around" CRM

Rating: 10 out of 10
Incentivized
January 27, 2015
SL
Shawn Low M.I.S.
Salesforce.com Administrator
REGENESIS Remediation Technologies (Environmental Services, 51-200 employees)
Vetted Review
Verified User
Salesforce Sales Cloud
6 years of experience
Use Cases and Deployment Scope
We use Salesforce.com (SFDC) across the entire organization for Sales, Customer Service, Technical Support and Management. We have a very large "User Buy-In" so everyone is using it or trying to use it often. We use "Chatter" extensivley and believe it is a very productive and easy to use tool that make communication and collaboration across a world wide company effective and efficient. The only problem we might have is there are some "logical" features that are not standard in SFDC, like a Pop-Up warning, that alerts the user that they might be doing something incorrectly, but still allows them to complete the process if they choose to. It's a "soft" warning.
Pros
  • It's on line or "Cloud Based". This is huge. I was on vacation a few years ago, and there was an issue that came up at a Nonprofit I was supporting. They are located in Southern California and I was in Florida. I was able to grab my lap top, log into SFDC and correct the issue within 5 minutes, (and I was in the airport at the time to boot).
  • The very easy to use "Drag & Drop" and "Point & Click" feature of SFDC. I am able to customize so many things, like creating Approval Processes and Validation Rules, all without knowing how to write Code.
  • The support community that SFDC has. SFDC has Technical Support, but they don't really help if I am looking to "customize" something. The "Answers" community has helped me solve complex issues and in some case, I have actually had Developers send (or post) Code, that preforms a certain task or process. I must have been able to save my companies thousands of dollars because i was able to get the answers for free.
Cons
  • The "Soft Warning" feature I mentioned earlier. It has been in the "Ideas" community for several years but has not been implemented.
  • A DeDupping" product. SFDC has the Data Loader, but they do not have a tool for locating and either merging or deleting Duplicates in the database. We are forced to purchase outside products to do this.
  • I hate the fact that I can't delete old users from the system. If someone quits, I can make them "inactive" but I can't delete the user from SFDC.
Likelihood to Recommend
SFDC is great for any Sales or Customer Service Organization. I have seen SFDC used in the R & D dept. but I can't see how they would use things.

I've drunk the Kool-Aid!

Rating: 9 out of 10
Incentivized
February 01, 2015
RL
Robin Lindemann
Salesforce Certified Administrator & Force.com Developer
vRad (Virtual Radiologic) (Hospital & Health Care, 51-200 employees)
Vetted Review
Verified User
Salesforce Sales Cloud
6 years of experience
Use Cases and Deployment Scope
Salesforce.com is being used across the organization, primarily by Sales, Customer Support & Marketing.
Pros
  • Integration with mobile devices - As a developer, I appreciate the automatic conversion of page layouts, etc... to mobile.
  • Opportunity management - like the ability to create sales processes against different record types.
  • User Access/Security - like Role based record sharing, Profile based permissions and the granularity of permission sets.
Cons
  • Premier support has been disappointing in the past. Although technical support is very responsive, they didn't have the actual answers to the problem or didn't seem particularly knowledgeable. Many times when I called in, they would regurgitate knowledgebase articles to me, that I'd already read. It seems that Salesforce has heard this feedback and is actively working to resolve the issue.
  • I wish SF1 were available for displaying the TEST environment. I am working on the new Sales Path functionality, but there is no way to visualize how this will actually look for users, until it goes into production. using the chrome extensions or /one/one.app does not display the new page layouts for Sales Path.
  • Why isn't Sales Path available for desktop, as well as mobile??? This is a major drawback and will likely delay our roll out of this functionality.
Likelihood to Recommend
Salesforce.com is best suited for companies where there is a defined/adopted sales process. Although the tool works very well for operational groups, the sales group is really at the top of the data pipeline. Their adoption is critical for success, IMO.

Candid feedback from a CRM Enthusiast

Rating: 5 out of 10
Incentivized
January 30, 2015
ST
Sara Tsoodle
Marketing Director
Century Martial Arts - Previous (Retail, 201-500 employees)
Vetted Review
Verified User
Salesforce Sales Cloud
1 year of experience
View profile
Use Cases and Deployment Scope
SFDC is presently being used company wide to collect leads and contacts and disseminate to our various internal sales professionals. Various marketing managers deploy campaigns which are then measured within salesforce. Our opportunities are monitored and measured through the entire process. The entire customer courtship experience/funnel is documented in SFDC.
Pros
  • Salesforce has a very intuitive dashboard and reporting interface. From a database perspective, I believe it's a reasonably simple system to import and export data from when necessary. The import/export/enriching of data is one area where SFDC seems to be superior to MS Dynamics in my own experience.
  • Salesforce's Opportunity tracking tools are great, though in my opinion- general Opportunity stages have been fairly consistent across all of the CRM platforms I've evaluated and if they do not meet your needs- they can be modified until they do.
Cons
  • I do not have specific experience in trying to make customizations to the back end of Salesforce like I do with Microsoft Dynamics- however it appears that the process of making those customizations is far more complex than I wish it were. I would prefer a system that can be customized (with proper approvals and processes) by key stakeholders.
  • I did "arrive" in this system years into it's implementation and can say that the growth of the company seems to have engulfed the system in a way that it's cumbersome now. It's a crystal ball issue at present, no way to predict future. However I would advise that the stake holders in any CRM implementation consider all future acquisitions and integrations- all potential scenarios during conceptual define and design phases. Much of my less than perfect experience is clouded by this state of current system situation...
  • The saved queries/ reporting functions in the system are actually excellent, but as a user I find that data validation rules are often passed over through integrated field / API calls- which seem to incapacitate the validations and "dirty" the data in the system. As a huge advocate of CLEAN data to support quality metrics, this frustrates me. It's likely an issue in systems, however because of my involvement in Dynamics systems I had a hands on role in preventing it in that system. I do encounter a large amount of "dirty" data in SFDC. I cannot speak to the same experience in all other SFDC platforms, but I have had challenges with creating quality/accurate dashes without doing a "manual" cleaning process on a regular basis in this particular instance.
  • I have less experience in this particular CRM with actual day to day record handling so I cannot speak to the average inside or outside sales users' experience in this platform as compared to other platforms. My opinion is usually that a quality design and business rules can optimize key strokes, efficiency, and data quality. There are definitely some challenges we face in this system today which are clearly the result of user interface design improvement opportunities or possibly a need to implement workflows or scripts to "fix" those areas. I believe this to be true of most CRM platforms though.
Likelihood to Recommend
I believe SFDC is ideal for a business which has a robust IT infrastructure that can support the users after implementation. It can become bloated and I believe requires ongoing connection with IT even if your system is "perfect". In the define/design I believe it is important to have more than 1 marketing operations stakeholder who INTIMATELY understands sales user engagement, analytics, KPIs, and have a fairly robust technical aptitude to engage with the IT professionals. Analytics and data integrity need to be a large focus in the define/design phases.
SFDC also is not best for a retail only business in my opinion. The B2B businesses will gain much more from this than B2C. In a direct comparison- MS CRM integrates directly within outlook to truly cement the "relationship" aspect of CRM whereas Salesforce is still managed solely within the platform. MS CRM has it's own issues as well- relying on the infrastructure of IE to deploy its features, so I'd not really reccomend one over the other. It's truly a strategic choice based on your business.

Excellent support from SF Professional Services.

Rating: 7 out of 10
January 04, 2013
Verified User
Consultant
Management Consulting Company, 10,001+ employees
Vetted Review
Verified User
Salesforce Sales Cloud
3 years of experience
Pros
  • Ease of use. Excellent support from Salesforce professional services
Cons
  • Integration with other systems limited
Likelihood to Recommend
Salesforce works for companies willing to ensure their processes are aligned with the tool. The tool itself is not easily configurable.

Great for client support and closing prospects

Rating: 9 out of 10
Incentivized
March 01, 2018
Use Cases and Deployment Scope
We use Salesforce for both clients and prospects. I've only used it for the past year, but our mother company has been using it for quite some time. Only recently have we imported our data and contacts from our old CRM into Salesforce.
Pros
  • Everything in one spot, on-the go. I can make changes and look up anything at any time with any client or prospect.
  • Everything is so organized. The search tool is great with finding partial phrases of cases and prospects.
  • Everyone connected. With Chatter, I can get in touch with anyone to help get tasks done quicker and more efficient.
Cons
  • A lot of pieces. I've made some mistakes with all of the pieces, remembering the difference between an Account, Contact, Lead, Opportunity, etc. but I'm getting use to it. Mastering these will make the search tool much more effective.
  • A few times I didn't receive notifications from the app. I had to log into the app to see them. I deleted the app and downloaded it again, and I haven't had any issues.
  • Sometimes pushing data up to Salesforce has some issues. There have been a handful of times I've spent hours trying to get a Contact person's info correctly. This has resulted in incomplete and duplicate contacts and opportunities.
Likelihood to Recommend
Best suited: My favorite part of the app is when someone sends a Chatter to me regarding a task for a client. I am able to instantly respond, making my client's wait time much better than having to wait until I get back to a computer.

Less Appropriate: I wouldn't want to rely on Salesforce for all of my contacts with prospects. It works great for current clients and the final steps of turning a prospect to a client. Anything before the agreement, I prefer to do out of Salesforce.
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