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SFSC ReviewWe used Salesforce Service Cloud (SFSC) across our whole organisation as a pure CRM system. It was always a very complex system which I knew for years in the past in different platforms. As a service cloud, it emerged to become a location independent online tool.,Very detailed. Truly complete client information. Strong track recording.,Very time-consuming data entry due to complexity. Limited room for individualization.,5,HubSpot,Microsoft Access, Base Sales Forecasting, Microsoft Dynamics CRMSimple and lightweight CRM for the org that needs efficiency and remote capabilitiesOur whole organization has adopted Salesforce for managing our sponsored nonprofits and field consultants. In a nutshell, SF is a fantastic CRM that is lightweight on our organization that doesn't have much IT bandwidth to dedicate to issues and support. The SF community is wonderful and our organization as a whole is more connected to the customer and the realities of the nonprofit world.,Support & Community Feature rich compared to on-premise CRM solutions Accessible Anywhere,Interface can be overwhelming at times Some features aren't there, end up using other features to compensate (using features outside of their original design) Learning curve,10,Huge Time savings fewer headaches more efficient,SAP Business Objects,MS SharePointExperience in using and implementing Salesforce Service Cloud makes it easy to recommendService Cloud is deeply embedded in our customer support processes. We utilize Cases, Chatter, Force.com, and Communities to communicate with our customers. It helps us effectively collaborate internally and with our customers to log and resolve issues. It eliminates the threading of email, provides concise logging and tracking of issues and keeps artifacts readily available for project and run teams.,Service Console allows a customizable view of a great deal of information in a single location, keeping agent context within a click. Salesforce Knowledge easily provides access to multiple types of information for internal, customer, partner, and public use. It has the ability to feed agents the most relevant articles to help agents close cases with more ease. Service Cloud is highly extensible. We integrate it to many other systems and I have helped many customers integrate very relevant data into Salesforce to ensure age3nts have a more complete picture of the customer and their past interactions and transactions with the company. Service Cloud easily handles multiple channels of customer case intake with little need for customization. Much can be done through Configuration so you can get your project done sooner. Service Cloud is deeply tied to Sales and Marketing on Salesforce so it supports cross-departmental processes and helps build a 360 degree view of customers.,Salesforce has a flexible model for routing of cases, but it could use improvement in the area of skills based routing and more complicated case assignment based on agent presence. Salesforce has this on their roadmap, so the functionality appears to be coming, but this is a typical area of customization when it comes to implementation. Service Cloud runs many large call centers around the world, but Salesforce could improve upon the process of onboarding and offboarding agents when it comes to high turnover and large call centers. This can certainly be done, but it's a bit of administrative work for customers today. Service Cloud has grown significantly and one evidence of that is the speed of product change in areas such as Questions, Answers, and Chatter Answers. They are all designed to be the same type of interaction where a customer can ask something of the community, be given possible solutions, and continue to post their question and receive an answer. That particular feature has been evolving, though it has not significantly affected existing implementations. The good thing is, the product keeps maturing.,10,I have seen Net Promoter Scores (NPS) improved significantly with customers because the agent had immediate access to information previously challenging to find by agents. Workflow and approval processes ensure consistent processes are followed by agents and help move cases along as necessary with less user intervention. This results in much more efficient use of agents' time. Some would knock Salesforce on price when it comes to subscription licensing, however, when you take into account the overall cost of licensing traditional software, running your own servers, databases, and so on, Salesforce is very cost competitive. Additionally, since Salesforce has three product releases per year which all customers take automatically, you have access to new features much more often than with traditional software deployments, leading to additional functionality without the costly expense of upgrades.,,9,10Salesforce Service Cloud allows us to stay organized and productive internally.We use Salesforce Service Cloud to increase organization and results across our business operation team. I allows us to track internal cases to understand where we are spending our time and to help prioritize our cases more seamlessly.,The analytics and dashboards allow us to gain insights that are hard to gather within other similar products. The ability to communicate within the platform with other internal employees about cases, etc. It seamlessly flows together with our other/existing Salesforce products that we use as a company allowing us to keep everything on one platform.,Salesforce UI as a whole can often feel outdated and archaic which makes new and innovative companies more appealing with their fresh designs and new approach.,9,Using Salesforce Service cloud has allowed us to consolidate the number of outside products we use, keeping as much of our business operations living within Salesforce.,Zopim by Zendesk,Zendesk, Zopim by Zendesk, Gainsight, SalesLoftSalesforce makes database management easierOur association uses Salesforce for our member database.,Easy search function Integrates with our email client Updates and changes are easy to make,Event registration Enhanced search functions Ability to track no shows to an event,7,With everyone able to update information, the data is much more accurate. Our email list is substantially more accurate.,iMIS,Updating information Making changes to profiles,Merging what we call data points and what Salesforce calls data points,Yes,7SFDC Service CloudI am a consulting partner of Salesforce and have implemented service cloud for clients. The tool is very useful and provides many benefits for clients that want to engage directly with customers while capturing data and useful analytics. The Community Cloud provides efficient self-service and case management is efficient in servicing customers in a professional/interactive manner.,Efficient self-service Workflows provide automatic and personalized communications Easy to deploy,Difficult to implement a complex security structure within Salesforce communities,8,Helps decrease service costsSFDC Service Cloud ReviewThe whole organization utilizes Salesforce Service Cloud. It is used for case management of customer issues and complaints as well as contact center functions. Community is also layered onto the service cloud to provide case assistance through a portal and access to the knowledge base.,Knowledge base is a great tool in Service Cloud. It's easy to manage and customize to meet the needs of internal users as well as customers. The relation to cases makes it helpful for internal users to find answers quickly. Most CTI integrations to Service Cloud that I have implemented or been part of implementing have been pretty seamless to plug and play and configure for screen pop and push messaging. The new service lightening console is very impressive. It provides so much more of a user friendly approach to managing incoming and outgoing service work. I'm implementing it right now and so far it has been pretty painless with good resources on how to get it up and going. Can't wait to see how it helps resolution close times for our service teams.,Omni channel is still a newer feature in SFDC and is still missing critical features like skill based routing and out of the box reporting to help supervisors manage workload and staffing. I know SFDC is working on it and I'm eager to see how it gets upgraded because it doesn't do much right now. Overall, the cost of Service Cloud licenses can be an obstacle for some companies to embrace the product. Service Cloud doesn't automatically tie into larger back end processes like accounting so custom development is needed and can add additional expenses.,9,Standardizes service process across the company and encourages standard fields to be shared among different service processes. Can help in normalizing service data for an organization. Workflow can also help to create smarter responses to SLAs and escalation processes can help simplify making sure that customers are getting timely answers and fixes to issues.,BMC FootPrints Service Core, JIRA Service Desk and Remedyforce,JIRA Service Desk, RemedyforceSFDC Service Cloud ReviewSalesforce Service Cloud is currently being implemented for the entire organization, it will primarily be used for the service team. It addresses any cases from customer complaints, any calibrations or overdue PMs needed for equipment and devices.,Salesforce Service Cloud has cases that you can use to separate and organize any issues that your customers have, which is good because of traceability. The reports and dashboards made from Salesforce Service Cloud are useful because we can use them to track how our workers are performing in service and metrics.,There is no proper work order. There is also no feature where you can schedule any "service" time with internal workers and customers.,8,Traceability of solutions that can be used from previous service tickets. Increased employee efficiency, employees have a company-wide system that can be used to track KPIs. Better customer service, faster time to repair.,AQM and Oracle API ManagerProfessional edition Salesforce Service CloudThe application is used by most departments primarily as a CRM tool by Sales and Marketing. The case management module is used by Services and Support within the company. Although a very robust and highly customisable tool, Salesforce Service Cloud I think it is quite limited as we use the Professional edition.,Very customisable. Since this is primarily a Sales application it can adapt to any organisation's process and if you are new to using Salesforce it can give you many out of the box tools that can be used. Case management is quite different to how it normally is presented on most of the market leaders but I think the approach to use the case management module in tandem with Accounts and contacts enables the CRM side of things to kick in. So the company and Account managers can have a holistic view of what issues are going on with their Accounts. If implemented correctly, the system admin can have a lot of control over how to set processes and ensuring data quality is managed right from the start. It helps to have the User interface as drag and drop and move things around if not done properly the first time.,Professional edition has reports and dashboards that are very limited to the various cuts of data that need to sometimes talk to each other. Auto-refresh every time you need real time data is a pain. It never refreshes with the browser and depending on the number of widgets you have for a dashboard it can take a minute or two to get the latest info which if you are in a meeting can be slightly frustrating to wait Limitation as Support management is limited to only case management. It would be useful to have defect and release management capabilities to ensure companies that need to follow their SDLC can work with this,8,I don't think it has been the best in terms of ROI for us as it does not link in with Finance as it is only a CRM with robust capabilities. As mentioned, we need defect and release management modules to align our processes with ITIL and Salesforce Service cloud professional edition does not have them available.,BMC Remedy IT Service Management Suite,6,100,2,No,Price Product Features Product Usability Analyst Reports Third-party Reviews,Get the training included and ensure the processes we use in the company are mapped properly otherwise it can be disastrous and very onerous if all features are not used properly.,No,9,No,Set up and customisation based on process used in the company,Limitation in the edition for case management Data quality checking functions Lack of real time info - refresh every time is painful,Yes,8Tightly Integrated Solutions Management System for Increased Sales & Account Management AwarenessThe Salesforce Service Cloud is being used to monitor and respond to cases/tickets that are submitted by customers. Our tickets range from feature/enhancement requests to bug issues, or requests for troubleshooting assistance. Therefore, the Sales portion of the product is only leveraged by our Business Development Managers (BDMs) and the Service Cloud portion is leveraged by the company's Field Application Engineers (FAEs, who are essentially our specialized technicians). The purpose of using the Service Cloud was to consolidate our activities, monitor any trends in requests/issues, and provide more accessibility and transparency between our FAEs and BDMs.,Easy to use and implement. The system is fairly intuitive for users, as well as System Administrators who will monitor and setup the system. It's easy to create the ticket records, generate assignment rules, create escalation methods, establish communication, etc. I like the variety of options you have for submitting a case and communicating automatically back with the customer. (Such as creating automated web-to-case or email-to-case tickets, and sending automated response emails upon the creation or escalation of a ticket.) I like that the cases are tied with the Account. This allows the BDMs to be aware of what is going on with the account before touching base with the client. For example, it's helpful to know that someone is in the middle of troubleshooting a ticket before you give them a sales call. All email communications for the case can be tracked within the ticket, so the BDM can read up on the current status and all the details surrounding the issue.,The email-to-case system and method for tracking emails is not seamless. Occasionally, emails get lost. The method for creating HTML for the web-to-case form is very easy, however there are very few ways to edit the code for the beginner HTML code user. I do not think escalation should require a 30 minute minimum. With specific criteria, there should be a way to escalate a case immediately.,8,Better customer service. We are able to track progress and assign cases to experts. Reporting. We are better able to report on how long tickets remain open, what the main issues/topics are, who is submitting them, etc.,,10,20,1,Tracking the types of issues our customers are experiencing, and hopefully using that information to improve and change the products. Improving our response efficiency by tracking solutions and answers, and then reusing them when applicable. Managing our response time by escalating cases that have been open for 48+ hours and assigning them to experts according to the relevant topics.,Improve customer relations by expanding the knowledge of our BDMs. Improve communication when accounts are handed off from one user to another, since all communication and historical cases are tracked and logged. Increase transparency of the sales organization to the executive management team through reporting tools.
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Salesforce Service Cloud
225 Ratings
Score 8.7 out of 101
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Salesforce Service Cloud Reviews

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Salesforce Service Cloud
225 Ratings
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Score 8.7 out of 101

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Ulrich (Uli) Nielen profile photo
March 14, 2017

SFSC Review

Score 5 out of 10
Vetted Review
Verified User
Review Source
We used Salesforce Service Cloud (SFSC) across our whole organisation as a pure CRM system. It was always a very complex system which I knew for years in the past in different platforms. As a service cloud, it emerged to become a location independent online tool.
  • Very detailed.
  • Truly complete client information.
  • Strong track recording.
  • Very time-consuming data entry due to complexity.
  • Limited room for individualization.
  • Pro: You want information or company set up information at one spot - you will find it in SFSC.
  • Con: You have to enter 40 employees of one company, it will take you 2 days.
Read Ulrich (Uli) Nielen's full review
Oscar Huang profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our whole organization has adopted Salesforce for managing our sponsored nonprofits and field consultants. In a nutshell, SF is a fantastic CRM that is lightweight on our organization that doesn't have much IT bandwidth to dedicate to issues and support. The SF community is wonderful and our organization as a whole is more connected to the customer and the realities of the nonprofit world.
  • Support & Community
  • Feature rich compared to on-premise CRM solutions
  • Accessible Anywhere
  • Interface can be overwhelming at times
  • Some features aren't there, end up using other features to compensate (using features outside of their original design)
  • Learning curve
Salesforce gives your organization more bandwidth. We hated wroking through citrix in remote situations so having a hosted CRm Solution has been a tremendous help.
Read Oscar Huang's full review
Jeff Grosse profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Service Cloud is deeply embedded in our customer support processes. We utilize Cases, Chatter, Force.com, and Communities to communicate with our customers. It helps us effectively collaborate internally and with our customers to log and resolve issues. It eliminates the threading of email, provides concise logging and tracking of issues and keeps artifacts readily available for project and run teams.
  • Service Console allows a customizable view of a great deal of information in a single location, keeping agent context within a click.
  • Salesforce Knowledge easily provides access to multiple types of information for internal, customer, partner, and public use. It has the ability to feed agents the most relevant articles to help agents close cases with more ease.
  • Service Cloud is highly extensible. We integrate it to many other systems and I have helped many customers integrate very relevant data into Salesforce to ensure age3nts have a more complete picture of the customer and their past interactions and transactions with the company.
  • Service Cloud easily handles multiple channels of customer case intake with little need for customization. Much can be done through Configuration so you can get your project done sooner.
  • Service Cloud is deeply tied to Sales and Marketing on Salesforce so it supports cross-departmental processes and helps build a 360 degree view of customers.
  • Salesforce has a flexible model for routing of cases, but it could use improvement in the area of skills based routing and more complicated case assignment based on agent presence. Salesforce has this on their roadmap, so the functionality appears to be coming, but this is a typical area of customization when it comes to implementation.
  • Service Cloud runs many large call centers around the world, but Salesforce could improve upon the process of onboarding and offboarding agents when it comes to high turnover and large call centers. This can certainly be done, but it's a bit of administrative work for customers today.
  • Service Cloud has grown significantly and one evidence of that is the speed of product change in areas such as Questions, Answers, and Chatter Answers. They are all designed to be the same type of interaction where a customer can ask something of the community, be given possible solutions, and continue to post their question and receive an answer. That particular feature has been evolving, though it has not significantly affected existing implementations. The good thing is, the product keeps maturing.
Service Cloud is well suited for all sizes of contact centers. The platform is extremely flexible and extensible to make the agent experience easy to use and intuitive. New features like the Case Feed allow agents to quickly work on a case and see relevant information in a single pane. I have worked with customers using Service Cloud for customer service, support, IT helpdesk, as well as HR helpdesk and I see it equally useful there. When evaluating solutions, be sure to ask whether Knowledge Management is included or if it needs to be licensed separately. Salesforce allows a read of all articles internally and requires licenses only for knowledge creators. When evaluating solutions, look at the user experience. It should be clean, configurable, flexible, and intuitive. It should also have robust workflow and approval processes to support business processes. Again, this is an area of strength for Salesforce.
Read Jeff Grosse's full review
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Salesforce Service Cloud to increase organization and results across our business operation team. I allows us to track internal cases to understand where we are spending our time and to help prioritize our cases more seamlessly.
  • The analytics and dashboards allow us to gain insights that are hard to gather within other similar products.
  • The ability to communicate within the platform with other internal employees about cases, etc.
  • It seamlessly flows together with our other/existing Salesforce products that we use as a company allowing us to keep everything on one platform.
  • Salesforce UI as a whole can often feel outdated and archaic which makes new and innovative companies more appealing with their fresh designs and new approach.
It is suited well for companies that are looking to keep as much of their workflows and business practices living within Salesforce. It may not be suited for companies that are looking for a more robust communication platform like Zendesk.
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Score 7 out of 10
Vetted Review
Verified User
Review Source
Our association uses Salesforce for our member database.
  • Easy search function
  • Integrates with our email client
  • Updates and changes are easy to make
  • Event registration
  • Enhanced search functions
  • Ability to track no shows to an event
It is really good for managing large databases with lots of information that needs regular updating. The internal chatter feature is a nice way to share information across an organization without sending multiple emails. The digest feature is a nice perk.
Read this authenticated review
No photo available
June 06, 2016

SFDC Service Cloud

Score 8 out of 10
Vetted Review
Verified User
Review Source
I am a consulting partner of Salesforce and have implemented service cloud for clients. The tool is very useful and provides many benefits for clients that want to engage directly with customers while capturing data and useful analytics. The Community Cloud provides efficient self-service and case management is efficient in servicing customers in a professional/interactive manner.
  • Efficient self-service
  • Workflows provide automatic and personalized communications
  • Easy to deploy
  • Difficult to implement a complex security structure within Salesforce communities
I am likely to recommend SFDC Service Cloud to those users that want to provide a window into Salesforce for customers or partners while enhancing collaboration. The service cloud is not the cheapest solution, so may be too expensive for smaller companies that aren't dealing with a large volume of customers to begin with.
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Score 9 out of 10
Vetted Review
Verified User
Review Source
The whole organization utilizes Salesforce Service Cloud. It is used for case management of customer issues and complaints as well as contact center functions. Community is also layered onto the service cloud to provide case assistance through a portal and access to the knowledge base.
  • Knowledge base is a great tool in Service Cloud. It's easy to manage and customize to meet the needs of internal users as well as customers. The relation to cases makes it helpful for internal users to find answers quickly.
  • Most CTI integrations to Service Cloud that I have implemented or been part of implementing have been pretty seamless to plug and play and configure for screen pop and push messaging.
  • The new service lightening console is very impressive. It provides so much more of a user friendly approach to managing incoming and outgoing service work. I'm implementing it right now and so far it has been pretty painless with good resources on how to get it up and going. Can't wait to see how it helps resolution close times for our service teams.
  • Omni channel is still a newer feature in SFDC and is still missing critical features like skill based routing and out of the box reporting to help supervisors manage workload and staffing. I know SFDC is working on it and I'm eager to see how it gets upgraded because it doesn't do much right now.
  • Overall, the cost of Service Cloud licenses can be an obstacle for some companies to embrace the product.
  • Service Cloud doesn't automatically tie into larger back end processes like accounting so custom development is needed and can add additional expenses.
If a company has a very low drag service process and doesn't need all the bells and whistles that SFDC has to offer, it may make more sense to consider another path in SFDC versus the Service Cloud. However, for most companies needing case management and the added features, it typically is a solution I recommend looking at first.
Read this authenticated review
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Salesforce Service Cloud is currently being implemented for the entire organization, it will primarily be used for the service team. It addresses any cases from customer complaints, any calibrations or overdue PMs needed for equipment and devices.
  • Salesforce Service Cloud has cases that you can use to separate and organize any issues that your customers have, which is good because of traceability.
  • The reports and dashboards made from Salesforce Service Cloud are useful because we can use them to track how our workers are performing in service and metrics.
  • There is no proper work order.
  • There is also no feature where you can schedule any "service" time with internal workers and customers.
How do you organize your customer issues? How do you keep track of service metrics?
Read this authenticated review
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Score 8 out of 10
Vetted Review
Verified User
Review Source
The application is used by most departments primarily as a CRM tool by Sales and Marketing. The case management module is used by Services and Support within the company. Although a very robust and highly customisable tool, Salesforce Service Cloud I think it is quite limited as we use the Professional edition.
  • Very customisable. Since this is primarily a Sales application it can adapt to any organisation's process and if you are new to using Salesforce it can give you many out of the box tools that can be used.
  • Case management is quite different to how it normally is presented on most of the market leaders but I think the approach to use the case management module in tandem with Accounts and contacts enables the CRM side of things to kick in. So the company and Account managers can have a holistic view of what issues are going on with their Accounts.
  • If implemented correctly, the system admin can have a lot of control over how to set processes and ensuring data quality is managed right from the start. It helps to have the User interface as drag and drop and move things around if not done properly the first time.
  • Professional edition has reports and dashboards that are very limited to the various cuts of data that need to sometimes talk to each other.
  • Auto-refresh every time you need real time data is a pain. It never refreshes with the browser and depending on the number of widgets you have for a dashboard it can take a minute or two to get the latest info which if you are in a meeting can be slightly frustrating to wait
  • Limitation as Support management is limited to only case management. It would be useful to have defect and release management capabilities to ensure companies that need to follow their SDLC can work with this
With the professional edition of Salesforce Service Cloud - managing data quality entry is restricted to only using validation rules and mandating some fields. Workflows are not an option. If the Products and Pricebooks are used in Salesforce Opportunities it can be useful for managing the various products companies sell.
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No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
The Salesforce Service Cloud is being used to monitor and respond to cases/tickets that are submitted by customers. Our tickets range from feature/enhancement requests to bug issues, or requests for troubleshooting assistance. Therefore, the Sales portion of the product is only leveraged by our Business Development Managers (BDMs) and the Service Cloud portion is leveraged by the company's Field Application Engineers (FAEs, who are essentially our specialized technicians). The purpose of using the Service Cloud was to consolidate our activities, monitor any trends in requests/issues, and provide more accessibility and transparency between our FAEs and BDMs.
  • Easy to use and implement. The system is fairly intuitive for users, as well as System Administrators who will monitor and setup the system. It's easy to create the ticket records, generate assignment rules, create escalation methods, establish communication, etc.
  • I like the variety of options you have for submitting a case and communicating automatically back with the customer. (Such as creating automated web-to-case or email-to-case tickets, and sending automated response emails upon the creation or escalation of a ticket.)
  • I like that the cases are tied with the Account. This allows the BDMs to be aware of what is going on with the account before touching base with the client. For example, it's helpful to know that someone is in the middle of troubleshooting a ticket before you give them a sales call. All email communications for the case can be tracked within the ticket, so the BDM can read up on the current status and all the details surrounding the issue.
  • The email-to-case system and method for tracking emails is not seamless. Occasionally, emails get lost.
  • The method for creating HTML for the web-to-case form is very easy, however there are very few ways to edit the code for the beginner HTML code user.
  • I do not think escalation should require a 30 minute minimum. With specific criteria, there should be a way to escalate a case immediately.
It is truly an enhancement module to the Sales side of Salesforce. If your sales team heavily uses Salesforce as a CRM and for tracking opportunities, then this is a great solution because it is fully integrated. However, without the CRM/sales aspect in place, I am not sure that this is the most robust case management solution available.
Read this authenticated review

Feature Scorecard Summary

Organize and prioritize service tickets (31)
8.9
Expert directory (22)
7.9
Subscription-based notifications (28)
8.5
ITSM collaboration and documentation (22)
8.7
Ticket creation and submission (31)
9.1
Ticket response (30)
9.0
External knowledge base (25)
9.0
Internal knowledge base (27)
8.6
Customer portal (22)
8.9
IVR (16)
8.5
Social integration (21)
8.9
Email support (30)
8.9
Help Desk CRM integration (25)
8.7

About Salesforce Service Cloud

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.


Categories:  Help Desk

Salesforce Service Cloud Features

Has featureLighting Console
Has featureKnowledge Base
Has featureLive Agent
Has featureSocial Customer Service
Has featureIn-App Support
Has featureService Wave Analytics
Has featureMobile Support
Has featureCustomer Communities

Salesforce Service Cloud Screenshots

Salesforce Service Cloud Integrations

Salesforce Service Cloud Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Salesforce Service Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Canada, United States, United Kingdom, Japan, Korea, India, China, Australia, Brazil, Mexico, Finland, Denmark, France, Germany, Ireland, Italy, The Netherlands, Spain, Sweden, Switzerland
Supported Languages: English, French, Portuguese, Japanese, Spanish