SalesLoft Reviews

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Score 8.5 out of 101

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Reviews (1-25 of 47)

alim mukhida profile photo
Score 8 out of 10
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Salesloft is being used to manage cadences and automate processes to prospects.
  • Automating processes such as sending emails or making calls.
  • Organizing your leads.
  • Disqualifying leads as fast as possible.
  • The call button when making a call goes immediately to the call instead of loading a number.
  • Not accounting for an extension
  • Bad reception
Scenario 1: Salesloft is a great tool for organizing workflows and leads into buckets and increasing the number of reach outs to every lead.

Scenario 2: Salesloft is not great for tracking how well a rep is doing from a revenue perspective.
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Score 8 out of 10
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Used to prospect and cadence new leads and identify sales opportunities.
  • Easy to use interface/very intuitive
  • Scheduling feature was very handy to set things up ahead of time
  • Relevant analytics
  • We found it frequently crashed. Fixes came quickly, but it was frustrating at times
  • Could improve the layout of account notes & activity (so that when you are on a prospect's page you could see what other touchpoints have gone out to their colleagues)
  • For managers, there could have been more analytics/visibility into what team members are doing
Well suited when working for a sales organization that has a wide TAM and thousands of contacts & companies to organize touchpoints for. If you have a small number of people to manage reach outs to, it may not be worth investing in a program to automate send-outs.
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Score 9 out of 10
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SalesLoft is being used across a few segments of our business. The Sales Development team, the Account Executive/ Account Managers and a few members of the customer success team. It is used as an organization tool and also to automate outreach, and account management through email and call cadences. It allows users to easily log their activities within our CRM through direct integration.
  • Automatically tracks and logs activities to our CRM.
  • Cadences allow users to intelligently manage and coordinate outreach efforts to new and existing prospects.
  • Email automation, lets users personalize at scale.
  • Integrations with Salesforce, Owler etc. provide insights into new and existing accounts.
  • Some of the email notifications get confusing if there are others copied on correspondence.
  • Overall very happy with Salesloft, having a hard time thinking of things I wish it did better.
Sales development representatives using cadences to coordinate/ plan their outreach is very effective. The leads they are reaching out to are generally warm/come from events. Being able to quickly and easy follow up with them is key to their success. As an account executive I generally use SalesLoft as a dialer through salesforce and to log email activities through Gmail.
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November 07, 2019

SalesLoft honest opinion

Score 9 out of 10
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SalesLoft is being used just for the sales team. We create cadences within it, and put prospects through the steps in order to book meetings. It also can track the click rates from our prospects, how many times they've opened emails, as well as if they have clicked on any links that we have sent. It helps us book meetings as an organization.
  • When you create a sequence, it runs you through the steps in the timeline that you created
  • Can link with Linkedin for a connection touch
  • Shows you how many times your prospects view your emails
  • Can run several cadences at once!
  • I initially had difficulty integrating with my email, but one call with customer support helped solve this!
  • You must always have updated Chrome, otherwise the optics and data will not show (again, a me problem, not SalesLoft!).
  • I've built a few cadences, and my home screen still advertises for me to "build my first cadence".
It's great for your sales team. I really cannot see it being used by many other teams as it is a sales tool. It's great for prospecting and setting the meeting, beyond that you should keep track of your opportunities. It's great for running you through different touch points such as emails, calls/voicemails, linkedin connections, etc.
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Score 8 out of 10
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SalesLoft is used by my organization in the hopes of creating a better sales experience for our customers. We get a better sense of the prospect by using features like call tracking and email tracking to keep all information top of mind if it needs to be handed off to another team member. This solves for collaboration in the sales process.
  • Integrates well with Salesforce.
  • Email tracking is very useful for keeping conversations together.
  • Email marketing is easy with the templates and cadences that are suggested.
  • The call tracking features don't always work well.
  • It doesn't have as robust reporting as our leaders like sometimes.
  • This needs a texting function to complement the call functionality.
SalesLoft is particularly well suited for organizations that already use Salesforce. It wasn't until we switched to Salesforce that we even considered SalesLoft for that reason. It can quickly load leads from Salesforce and integrates well with that built-in functionality. To that end, if you have HubSpot, this is probably not the right tool for you for that exact reason.
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Score 7 out of 10
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SalesLoft is being used by our BDR and Sales team to contact prospects and clients. SalesLoft can track both calls and emails sent by the team and is leverage to determine the success of those efforts. The Marketing team also provides pre-determined cadences with approved templates or "snippets" that the team can utilize for specific personas or point in time events.
  • Easy Cadence Creation: It is relatively simple to create cadences that different teams can use to share information with clients and prospects. This can be used to invite people to webinars, follow up from conferences, or assist with both inbound or outbound prospecting efforts.
  • Provide Snippets or Templates: It is really easy to create both templates and snippets that the team can use. This provides flexibility with how we can work with the needs of each individual team member.
  • Integrate with Salesforce: We utilize salesforce and overall it has been a relatively easy integration.
  • Analytics - There is a lot to be desired in their reporting platform. This is a massive issue in my opinion because really the tool should be used to help identify areas of opportunity, but even with the .csv files, there is a lot to be desired. Most of the analysis we do is still manual.
  • Managing teams - In an ideal world, we should be able to group by sub-teams and that way each team won't see every single template. Right now it is impossible to do this without creating a huge mess. Better permissions and grouping would be ideal.
  • Variable Tags - I think it would be great to have areas that you can leave "blank" that don't tie back to salesforce. This would make it easier to ensure email templates get customized before deployed.
SalesLoft is most appropriate for BDR and Sales teams or others like an implementation team that would have prescriptive processes that need to be followed. You can incorporate calls, emails, or "Other" activities that need to be completed as they move through a cadence. It is also useful because you can provide templates throughout the process as well and you can ensure consistency by various team members.
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Score 10 out of 10
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SalesLoft is being used by the commercial sales team as well as enterprise business development representatives. Prospects are put into a cadence for both inbound and outbound targeting. Reps create their own cadences initially. These are then cross referenced off each other to see which ones are performing well compared to others.
  • Salesforce integration
  • Ease of use
  • Inbuilt dialer is very reliable
  • Connection with LinkedIn can be faulty.
  • Inbuilt recommendations based off aggregated data would be nice.
  • Seeing who copied what cadence would be a good feature.
SalesLoft is very well suited for all levels of prospecting both inbound and outbound, as well as more targeted account-based prospecting where tailored messages are needed. It is suited to teams of all sizes and would be a necessity for all sales teams. One caveat would be to make sure reps aren't just copying other cadences as it can make them lazy.
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October 18, 2019

Salesloft User

Score 6 out of 10
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Salesloft was a good tool for what I needed. Got the job done.
  • Helped drive inquiries
  • Converted leads
  • Keep refining the UI
  • More integrations
Providing communications tools, supporting data, and finally analytics to “coach” salespeople to improve their processes.
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Abraham Pablo profile photo
September 28, 2019

A Good Solution Review

Score 10 out of 10
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Well, SalesLoft is "THE TOOL" of our organization. We manage around 100 leads a month there for the need of having a tool that can help us optimize this process of sending emails and reminding you of the contacts you need to follow. The cadences and the integration with Salesforce are what I like the most of SalesLoft. I hope they can make a free app for android that will work for me.
  • Optimize the emails with cadences.
  • The option to see when and how many times your email has been read or clicked.
  • Integration with Salesforce.
  • Android App.
  • Record Video.
  • Better integration with Adobe Sign.
SalesLoft is perfect for managing a big amount of leads for sales people.
Salesloft is good, but not as appropriate to have a video call.
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Claudia Dominguez profile photo
Score 10 out of 10
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Our Group Sales department uses the program to prospect and engage with potential customers
  • Managing support tickets when needed, as an admin, I don't have to spend too much time troubleshooting as I have the support of Salesforce.
  • In-app analytics with filters allow us to tell stakeholders many things about the business
  • Mass automated engagement has allowed our users to spend more time out selling while still engaging with other prospects.
  • More accessibility to training materials.
  • Business-specific best practices being offered.
Suitable when prospecting and working on a sale with a potential customer. Also connects well with our CRM Salesforce.
Less suitable for mass marketing emails needing to be sent 'from the company'
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Score 9 out of 10
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We use SalesLoft as a way for the team to automate tasks and activities based upon the sales/customer cycle. Mainly used for the calendar, bcc, and cadences.
  • Sync to Salesforce
  • Integration into Gmail
  • Team sharing of templates
  • Two-way sync to Salesforce
  • Logic rules
  • Support after implementation
A great tool to get sales teams to the next level. Any ADR Manager will tell you that this keeps up the 12 touches required to set a meeting. The integrations to other tools are key, such as Vidyard and LeanData.
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Taylor Little profile photo
Score 9 out of 10
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Salesloft is a great tool and its main use case for our organization at Hootsuite is to be able to efficiently allow our sales team to reach out and connect with all the leads coming through our marketing team. We have a lot of leads that come through whether they are webinars leads or contact us leads and being able to efficiently get out multiple emails at once or make d40 dials in 15 minutes allows me to keep my pipeline fully loaded.
  • It allows you to send out many emails at once.
  • It allows you to easily listen back to your calls to help you improve.
  • It allows you to manage all your leads from Salesforce very efficiently.
  • Not being able to automatically send out emails.
  • Not being able to see easy-time data on your monthly performance.
  • Not being able to have the ability to send different emails to different prospects in the same cadences (personalizing more).
I personally use Salesloft for efficiently reaching out to all my leads without having to personalize each email one by one. I also use it to listen back to all my calls to see where I can improve and what information I missed on discovery calls. It's great for allowing you to book a meeting straight from your email as they have access to your Gmail calendar.
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Score 10 out of 10
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SalesLoft is being used by the sales team at Rakuten Marketing UK and it's been really useful. It solves several problems such as: dates to send emails and templates already made and ready to send. Through SalesLoft we are able to work as team more efficiently and it makes our work much easier.
  • Build cadences to send emails to different people according to some specifications you are aware of it
  • Allows you to tailor a mass email to something more personal with less work involved
  • Reminds you of the emails you have to send and dates scheduled
  • Allows you to follow-up emails and re-schedule them for when the prospect ask you to without having to save it in a notepad
  • I would like to have a notification when people in my cadences are finishing (for instance, a notification to remind me to add steps to the cadence)
  • It would be good if we could send LinkedIn messages with templates, as we do it in a normal cadence.
For sales purposes, SalesLoft is a life changing tool. It makes your day easier by automating several manual tasks. It allows you to work as a team more efficiently and understand the needs of the prospects. The fact that it connects with LinkedIn is also a major difference, as you don't need to open LinkedIn and send individual messages.
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Shaida Rahman profile photo
Score 10 out of 10
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SalesLoft has been a very helpful tool to allow me to keep track of all my interactions with prospects. I deal with a high volume of inbound leads everyday. Prior to SalesLoft everything was manual, emails, calling etc. Now with SalesLoft, I add any new leads into a different cadence depending on the priority and the prospect's enquiry and keep up with them.

The bulk emailing has saved me a lot of time. I am able to do 1 week's work in a matter of minutes with this functionality.
  • Bulk emailing
  • Cadences for different enquiries and prioprity
  • Email Tracking
  • Calling has been an issue in the past
SalesLoft is great for sales teams that deal with a high volume of leads to better manage workloads and email marketing.
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Score 8 out of 10
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Used by our Business Development Team and Account Executive Team to manage all email send-outs and phone calls. Business development is looking for fresh accounts to work while the Accounts Executive team is nurturing qualified leads. Both teams are frequently using cadences and phone calls to interface with prospects.
  • Click to dial function is the best feature in my opinion.
  • Cadences are easy to use.
  • Templates are well integrated with Gmail.
  • Lack of analytics on best time/day to reach out.
  • Automatic emails didn't seem possible.
  • Wasn't as accurate as Salesforce inbox at tracking opens/reads.
When working through a contact list it is very quick and easy to use the click-to-dial function to contact prospects in a short amount of time. This is the biggest positive differentiator between Salesloft and its competitors.
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Ruth Deckard profile photo
Score 8 out of 10
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SalesLoft is an incredible tool to help sales manage outreach, prospecting, and templating. There are thousands of companies we want to start a conversation with. Without SalesLoft, it would be impossible to do effective outreach at scale. The ability to see how people are engaging with our outreach is also incredible. SalesLoft allows us to be highly intentional.
  • Personalized outreach at scale
  • Able to see how and when people are engaging with outreach
  • Templated snippets and templates that integrate into Gmail has been a game changer
  • The availability function that syncs with my Google Calendar has made it incredibly easy to share open availability
  • If you're not careful, it's easy to get carried away an the number of cadences you have running at one time
SalesLoft is best used by external facing employees who do a large amount of communication prospecting or even customer engagement. It is so useful to set up intentional cadences with appropriate messaging to get the best results. Dialing through SalesLoft also helps to keep track of activity and engagement in one place.
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Score 9 out of 10
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SalesLoft is being used by all customer-facing employees, primarily on the Sales and Sales Development teams. We use it for initial engagement with accounts, automated messaging, and deal nurturing all throughout the buying cycle. Also, the extension into our GMail is one of the most utilized features and one which our sales team could not live without.
  • Cadences.
  • Email Tracking.
  • Email Automation.
  • Contact personalization.
  • Auto removals.
If your organization or company needs to attract a lot of attention, or reach a lot of contacts in a seamless, yet personalized manner, then SalesLoft is for you. It is extremely well suited to get out "personalized" email at scale for hundreds to thousands of contacts all at once.
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April 10, 2019

SalesLoft: a must try

Score 10 out of 10
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SalesLoft is being used by the BDR/SDR team to automate the prospecting process. The two main problems it solves is automating the recording of activities in SalesForce and organizing your future tasks to increase activity. Another benefit is that it allows you to interact with the target's LinkedIn profile without the need to search for them within LinkedIn.
  • Automate task entry into Salesforce. Saves an enormous amount of time.
  • Lines up your to-do list which increases the number of activities a single user is able to complete.
  • Dial straight from SalesLoft, again, automating task entry into Salesforce.
  • The "view" function (how many times your sent email has been viewed) can be misleading. Any time you click on your own email in the sent folder, that will count as a view. Any time someone scrolls over the email in their inbox, that will count as a view.
  • Minor UI thing, but in a call task, the window to either script or put bullets for talking points is TINY and unable to be resized. It's basically worthless. It would be a big help to make this window larger so people can see what they are supposed to touch on.
  • If you connect on the phone and qualify someone out, you will need to make a few extra clicks to remove that person from the cadence.
A tool like SalesLoft is a must have for the Business Development team. I could see some benefit for AEs in some sales processes, and particularly automated emails like handing off and introductions after key points in the process, but it is absolutely, 100% for a BDR team.
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Jordan Kruger profile photo
February 12, 2019

Salesloft is great!

Score 10 out of 10
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SalesLoft is being used by our entire sales and customer success department! it helps us track the calls, emails, cadences, etc across all teams and keeps everyone organized for their outreach to customers and current clients. It especially helps our BDR's track how they reach out to potential new clients.
  • Tracking of calls and emails.
  • Cadence creations.
  • Real-time visibility across all teams.
  • The ability to live update with Salesforce instead of pulling in reports.
  • [Make it] easier to switch account owners so you aren't emailing old clients when client books change.
  • The ability to see how many times someone has opened an email directly in Gmail.
SalesLoft works very well for companies' sales departments to track how reps are doing on a daily basis with calls, emails and general outreach to clients. it gives everyone across the organization the ability to see what others are doing and can help management gain insight into why certain reps aren't doing as well, because of little outreach.
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Jared Henderson profile photo
December 20, 2018

Good Vibes for Lofting!

Score 8 out of 10
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SalesLoft is used by all our Demand Generation Reps in the Sales Department, and about half of our existing Sales Executives that conduct the high level demonstrations and Discovery via Webex. It is also used by two individuals in marketing for multi touches via email, as SalesLoft is also integrated with our CRM Salesforce.
  • Efficient in mapping activity with our CRM SFDC (Salesforce.com)
  • Notifying seat members when someone opens or clicks through material like an Email
  • Recording calls
  • Reception of calls, frequent lags and static in recordings for all seat members. This may be a technical issue that is being worked on, but it's important for professionalism in calls.
  • Attachments in emails on Cadences (Call Lists)
Very well suited for efficient call planning. Even organizes your calls via time zone (EST to PST)
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November 02, 2018

Great sales outreach tool

Score 9 out of 10
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Our BDR team and account executive teams use SalesLoft to help organize our outreach to prospects. We use cadences primarily made up of emails and phone calls.
  • So helpful to have multiple streams of outreach organized.
  • Keeps BDRs accountable for daily outreach.
  • Managers have insight into activities
  • Syncs with Salesforce
  • Can use templated emails
  • Sometimes phone calls get dropped.
  • I would like for individual reps to be able to turn off the Local Dialer functionality because I prefer not to use it.
Any organization with an inside sales team tasked with making outbound outreach into cold accounts can benefit from SalesLoft.
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Joey Backs profile photo
Score 8 out of 10
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Our entire go-to-market team here at Heap uses Heap--including our business development team, Account Executives, and Account Managers.

SalesLoft helps us organize our outreach to prospective customers and users. It allows us to create personal and team "cadences" to set up specific messaging for different personas we sell to, automate a lot of follow up processes, and integrates with other outbound prospecting tools we use like Sendoso as well as our CRM Salesforce.
  • Cadence set up, automation, and workflow: It is easy to set up a personal or a Team cadence for a particular campaign or persona message. Steps can be automated with handy options to pick when automated emails will be sent, when contacts will be taken out of the cadence (if they reply or their email bounces) and so on.
  • Advanced automation rules allow you to trigger Cadence actions based on changes to other data fields, such as a particular Salesforce contact field. We use this to automatically add contacts to a cadence when a specific field in Salesforce is changed (a picklist of potential cadence options).
  • Add on benefits like integration to Crystal to help you know what type of language to use with your target contact, Owler for news and insights on companies you're reaching out to, and a pretty good account management/support team.
  • The Salesforce integration has never worked exactly as I'd like it to, leading to several frustrations. The product and customer success team have been diligent addressing concerns and talking through product updates, but I don't feel the core problem has been addressed. Essentially, SalesLoft maintains a separate database of contact and account records imported via the integration from Salesforce. This means that when a contact is updated in Salesforce, it may not automatically update in SalesLoft, meaning company names can be incorrect, contacts can be attached to the wrong account, and so on. My best practice is typically to just reimport (and therefore force an update) of any contacts I want to reach out to from Salesforce.
It is great for small to medium-sized teams who want to double or triple the productivity of their business development representatives. In a previous job, our email and call outbounding was all managed in spreadsheets and through Outlook. When I came to Heap and began using SalesLoft I was significantly more efficient, productive, and successful.

As our team has grown, members have joined and left, and our use of the tool has evolved as our collection of cadences and templates has grown messy. A better paradigm for managing these templates, understanding what templates map to what cadence, and so on will help our team scale use of SalesLoft. I can see how a large enterprise may have to strictly control their SalesLoft environment to prevent similar drawbacks.
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Zach Barney profile photo
Score 10 out of 10
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SalesLoft is used religiously by my sales team, and current expansion company-wide is underway. We would not be able to do our jobs near as effectively without it.

Biggest pluses are the constant product updates and the phenomenal team of humans behind the platform that are incredibly friendly and knowledgeable.

I'd recommend them 10/10 times.
  • Keeps reps organized.
  • Integration with CRM is phenomenal.
  • Helps our activity levels go through the roof.
  • Twilio dialer via SalesLoft is rough. Call quality mainly.
  • Call prioritization. I'd love some AI that tells reps which calls are most important, and tells them when to make those calls.
If you like data-driven decisions and maximizing the efficiency of your reps, SalesLoft is a must-have for SDRs, closers, and AMs.
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Score 10 out of 10
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We use SalesLoft as our main prospecting tool within the sales organization. We use it primarily for creating email templates, automating email blasts, and using email data provided to effectively prospect. On the phone side, we use SalesLoft to call all of our outbound and inbound prospects. The local dialer feature is also great, especially when trying to get a hold of people who have stopped communicating.
  • The creation and storage of SalesLoft templates
  • Automating the sending of 100s or 1000s of emails; also providing insight on each email
  • Being able to call prospects from one central hub
  • SalesLoft Local dialer
  • Cadences
  • When prospects call my SalesLoft provided number, I cannot answer it straight from SalesLoft. I have to use my desk phone
  • Updating in line with connected CRM. Many times when we update something in SalesForce, it doesn't update in SalesLoft
  • Being able to automatically remove prospects from cadences once they answer the phone
SalesLoft is amazing for calling large numbers of people and sending out an even larger quantity of emails. It allows sales organizations to streamline their prospecting activities, and produce greater results with less effort. The insight provided by the email analytics also gives great information about the behavior of prospects, allowing for even more efficient prospecting. Our organization wouldn't consider going back to doing hand dials and manual emails. SalesLoft is amazing!
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About SalesLoft

SalesLoft is a sales engagement and conversational intelligence platform. It allows teams to set and execute on a cadence of communications, with the goal of converting more target accounts into customer accounts, expanding existing relationships, and offering an elevated customer experience. According the the vendor, some of the functions and benefits of SalesLoft include:

- Standardizing process across the organization and the automation of repeatable processes

- Ensuring messaging alignment and resonance through templating controls and personalization

- A holistic view engagement real-time activity tracking

- Improved coaching and onboarding through conversational intelligence and call recording

- Seamless integrations through an extensible partner ecosystem and custom API

SalesLoft is designed to help organizations engage their audience in more relevant, authentic and sincere ways by activating strategic focus.

The vendor reports having more than 2,000 customers, including IBM, MuleSoft, Square, WeWork, and Zoom. The vendor touts that SalesLoft was named the 7th Fastest-Growing Technology Company in North America by Deloitte and recently hailed by The New York Times as a start-up that "may be the next unicorn." More information is available on the vendor's website.

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SalesLoft Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS