SalesLoft Reviews

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Score 8.5 out of 100

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Reviews (1-25 of 63)

Anonymous | TrustRadius Reviewer
January 31, 2020

Quick and easy

Score 9 out of 10
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SalesLoft is being used on the Sales team by our inside sales reps. It helps the team to quickly send emails and edit them faster with the "Snippets" feature. It also sets up calls quicker and allows the team to plug in call notes as they are on the phone. It gives managers good insight as well to see how the team is staying on top of their email cadences and if their emails are even getting viewed.
  • Quick outreach with mass email sending.
  • Organized call set-up so the team can easily plug notes in.
  • We work in healthcare and the companies are captured by email handles and the companies that auto-populate is not always right.
  • More insight into key words in subject lines that get opened.
SalesLoft is well suited for inside sales reps who need to reach out to a lot of people who don't need a lot of specialization. When it comes to this day and age we are needing to get more personal with our emails, so making that process smoother in SalesLoft can help tremendously. Snippets are a good beginning tool for that.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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It is used in by the sales team here at Mavenlink. I would say about 100 users or so. It streamlines and consolidates the outreach process. It allows you an area to build out and plan your outreach. It makes it easy to collaborate with other members of the sales staff as well.
  • Collaboration
  • Streamlining the outreach process
  • Difficult to create prospect's profiles.
  • Sometimes I experience bugs with the "Do Not Contact" feature.
It is a great tool for a large sales staff. Here at Mavenlink, sales are quite collaborative and it is important to stay on the same page in terms of outreach. You definitely do not want to be stepping on anybody's feet while reaching out to clients. Salesloft does a great job with that.
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alim mukhida | TrustRadius Reviewer
Score 7 out of 10
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Salesloft is being used to manage cadences and automate processes to prospects.
  • Automating processes such as sending emails or making calls.
  • Organizing your leads.
  • Disqualifying leads as fast as possible.
  • The call button when making a call goes immediately to the call instead of loading a number.
  • Not accounting for an extension
  • Bad reception
Scenario 1: Salesloft is a great tool for organizing workflows and leads into buckets and increasing the number of reach outs to every lead.

Scenario 2: Salesloft is not great for tracking how well a rep is doing from a revenue perspective.
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Anonymous | TrustRadius Reviewer
January 11, 2020

Salesloft User

Score 8 out of 10
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Salesloft was a good tool for what I needed. Got the job done.
  • Helped drive inquiries
  • Converted leads
  • Keep refining the UI
  • More integrations
Providing communications tools, supporting data, and finally analytics to “coach” salespeople to improve their processes.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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The sales department at my company uses it to record my daily calls, engage current and potential clients and organizations, and organize outbound phone and email campaigns for our team members. I use Salesloft every day to manage my workflow and ensure I am both hitting my call numbers and targeting the correct contacts.
  • Call recording
  • Local dialing
  • Dialer functionality is limited/buggy, must use the dial out to my cell phone function.
  • Could use more detailed options to tag completed calls.
I think that Salesloft works well to track yourself against other team members to ensure you are keeping up with standard numbers. The recording functionality is great if managers want to listen to your calls without actually being present for calling sessions. Learning from other's calls is also possible with this features if you want to hone your own pitch and see what works for others.
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Casey N. Corrigan | TrustRadius Reviewer
Score 10 out of 10
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We use SaleLoft for our global SDR team to help us scale a quantity of quality for our outbound prospecting efforts. SalesLoft helps us orchestrate outreach across hundreds of companies and thousands of prospects in a smooth, coordinated approach that's enhanced by their data integration partners.
  • My team loves the way SalesLoft groups similar tasks (same touch plan, same step) together in "run step" buckets. It really helps them focus on similar types of tasks at the same time and scale personalization.
  • SalesLoft's platform approach is enhanced by data and content providers increasing its value.
  • On a non-product point, I've found SalesLoft's content resources to be a industry-leading. They are much more than a product company and add significant value and education to the sales development community.
  • The partner integration strategy is developing rapidly and some plug-ins have some smoothing out to make more stable and useful.
  • SalesLoft optimizes for personalization at scale. Some additional automation of dynamic field logic would help free up time for better personalization.
SalesLoft is much more of a sales engagement platform than sales automation. Put into the hands of well-trained SDRs, I don't think there's any stronger platform. However if a sole proprietor or time-strapped AE needed a tool to automate email sending, they wouldn't scratch the surface of SalesLoft and could use other options.
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Molly Flores | TrustRadius Reviewer
Score 9 out of 10
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The majority of the organization. It allows us to reach out to prospects and partners in a timely manner, automatically logs activity in SFDC which saves our team's time and increases efficiencies, and allows us to test different initiatives and campaigns to understand what messaging is working.
  • Support for questions.
  • Cadence and template functionality.
  • Ability to toggle the call recording button "off" during a live call.
  • Voicemail box
Well suited: Sales outreach and pro-active account management outreach. Less appropriate: Some of our teams communicate with partners via email/chat but don't want to expose their assigned SalesLoft # to customers since that is not the appropriate channel for communication. Ideally, there would be a way to "mask" SalesLoft so our teams could still operate out of cadences.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Salesloft is being used in our organization in mainly our sales department. We began using Salesloft as our outbound sales team was growing and we needed to automate our touch-points with our prospects to make the team more efficient. There was too much manual work going into our approach to follow-up so we needed to find a tool to help.
  • Automated emails
  • Prompting next steps
  • Flexibility of workflows
  • Passing off of next steps to other reps
Salesloft is great for a growing sales organization that needs to scale and look to systems for efficiencies. It is a great tool to make the most out of your sales force and get through a high volume of activity. Allows reps to better plan their days and get through a large amount of work while still customizing reach-out.
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Chris Lutes | TrustRadius Reviewer
Score 9 out of 10
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SalesLoft is being used by our specific BDR department, but not the entire sales dept. It assists with organization and creating cadences for outbound calls and emails. It gives us daily reminders to keep up with prospects and not let anything slip through the cracks. The local dial feature gives us a greater chance of connecting with prospects. The platform ultimately helps us maximize our client outreach without sacrificing too much time for customization.
  • Generate pipeline.
  • Engage prospects.
  • The local dial can be glitchy or cut out at times.
  • Well suited for generating pipeline growth by creating organized cadences.
  • We can see when a prospect is engaging with our emails so we can prioritize activities among prospects.
  • Call recording helps with coaching and improving.
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Cassara Healey | TrustRadius Reviewer
Score 9 out of 10
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SalesLoft is being used by the entire Business Development Team. Although our team is on the smaller end (6 people and growing), we use Salesloft to help us achieve numbers that would be possible for a bigger team. It allows us to create cadences & workflows that better help us manage our time and our large potential client base. It's also tied in with Salesforce nicely, so when we get a lead and workflow it, the account executives on the other team can track all of our communications form SalesLoft in Salesforce, so there is no 'he said she said.'
  • It tracks how many times your email has been read, the location, and even down to the device.
  • Workflow cadences are easy to set up, and can be easily copied and implemented across a bigger team.
  • Our internet provider/firewall protection has a hard time allowing calls to go through. We normally cannot make calls from our laptops because of this. Although it's more on our own company end, I feel SalesLoft should have some additional workarounds for work environments like this.
  • If you open your own email, it tracks it as a view, and ultimately you can fudge your own numbers for open ratios. Guess who was top of their sales team for "emails opened" because of this minor overlook?
It's well suited for any business development team who needs to grow their numbers aggressively. The ability to create cadences, workflows, and collaborate on emails makes it easy for a team of any size to grow their business. It does take a bit of time to get used to, and a little bit of training, but I feel like any software that is too easy to learn probably doesn't have the functionality you need. SalesLoft is always adding to their platform as well.
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Anonymous | TrustRadius Reviewer
December 17, 2019

Review of SalesLoft

Score 8 out of 10
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It is currently being used by the sales team. It makes it easier to organize the sales process.
  • Notifies when a prospect opens, clicks a link, or responds to an email.
  • Integrates with SalesForces which is a CRM platform. This makes using both products very easy.
  • The softphone often glitches when there are a high number of contacts in the sidebar.
  • Cadences could be a lot easier to manage in regards to moving and adding contacts.
It's great for prospecting, but I don't think it's much of a CRM.
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Nathan F. | TrustRadius Reviewer
December 17, 2019

Great Software!

Score 9 out of 10
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I use SalesLoft every day at my job. Overall, this software has been a huge help in keeping accounts organized and has saved me hours of time. There is no doubt it's increased our companies sales by making it easy to keep up with all of our prospecting customers. This is definitely worth the investment!
  • Organization
  • User-friendly
  • Make it capable of adjusting cadence steps when there are accounts pending for that step.
I have hundreds of accounts to sort through. SalesLoft makes keeping them all organized extremely easy. I can keep everything in a cadence that tells me when each account should get a call or an email, and I can set reminders/tasks if any account needs special attention. It makes my job much easier and saves me a lot of time.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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SalesLoft is being used by the majority of our sales team. We use it to make the sales process function better, gather more data on our sales outreach, and because it patches a lot of the issues we have with the clunky, outdated Salesforce interface. The user experience and interface are leagues ahead.
  • The onboarding process was stellar and the best I have seen.
  • The user experience and interface are amazing and intuitive. It's easy to pick up and use.
  • I have yet to find any complaints, honestly.
If you use Salesforce, get SalesLoft. It takes the giant, clunky beast that is Salesforce and tames it as much as possible. I hope they expand into a full CRM because I'd use it in a heartbeat. Everything looks and feels like it should, and the onboarding and support team is stellar. I'd only not recommend it if your company is not yet ready to take advantage of analytics or have a high enough sales volume to justify purchasing yet.
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Anonymous | TrustRadius Reviewer
December 17, 2019

SalesLoft Review

Score 10 out of 10
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It's being used by the Business Development team. It addresses our pipeline and keeps us on schedule with prospects that we are trying to convert to customers. With its easy to understand UI, it really allows for users to create their own way to engage with their prospects while keeping everything on a timeline.
  • It keeps track of where we are with each individual prospect.
  • It's easy to import/export data out.
  • It can be difficult to log calls sometimes.
  • Email notifications track your own opens, which is counter-intuitive.
SalesLoft is well suited when you have a lot of prospects and you will be in contact with them over an extended period of time. It's useful to set up cadences that last around 30 days or so, and you are able to schedule different types of touches to each individual or cadence.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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SalesLoft is a great tool that has helped our BDRs become more efficient and more aligned with our goal of generating pipelines more effectively and efficiently.
  • Syncing with SalesForce.
  • Making your cadences and outreach very customizable.
  • Identifying a point of contact for specific support and customer success questions.
SalesLoft is the best tool for a small or large team of BDRs. There is a lot of room to play and get creative.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Our organization uses SalesLoft as our primary form of outreach acceleration and cadence building for our Business Development team. SalesLoft has completely changed the way we conduct and organize our outreach and has saved us countless hours of executing repetitive data entry tasks, by automating processes we previously had to do 1 by 1.
  • Cadence building capabilities
  • Tracking activity back to our CRM, Salesforce
  • The reporting and analytics are very limited of what is available in the software
  • There are limitations to what can be customized
SalesLoft is a great resource for SDR and BD teams that are looking to increase their outreach to prospects while automating some of the routine and manual tasks. It would be great for teams that execute lead-based prospecting because success is tracked at the lead level. It is challenging for a team that would like to see deep-dive analytics at the account level rather than the prospect level, and most of the analytics they have don't live native in the tool, but some can be built into Salesforce.
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Maury Rubin | TrustRadius Reviewer
Score 5 out of 10
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We used SalesLoft for a few months as a sales enablement tool + dialer for the sales department.
  • The dialer lived in the web browser (fast and efficient dial experience).
  • When the sales intelligence worked, it was useful to see keywords effortlessly in a call breakdown.
  • There was a long delay between calls being made and then them being viewable in teaching libraries.
  • We had many issues with the dialer on our sales floor particularly when there was an increase in reps using the dialer at once (this might have been a wifi issue).
The main reason we used SalesLoft as a dialer and a sales enablement tool was for the bot that could listen in to calls and track keywords. From my experience, it took 2+ days for the calls to be logged to be able to listen to them. This was the main reason we wanted the product, so for that aspect to not work 100% was a big deal-breaker.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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SalesLoft is utilized by our Sales Development Team. It allows them to create buckets of prospects to reach out to and customize that reach out cadence specifically for that audience. We have benefited from the ease of use and ability to scale effectively. Our program is now very easy to navigate and be successful.
  • Managing email templates.
  • Notifying you of daily tasks.
  • Giving insight into a 360 view of the prospect and your interactions with them.
  • Analytics can be a bit more robust.
Well suited for SDR programs and sales outreach, it is less suited for managing your sales pipeline after prospecting or managing customers. It's also NOT a marketing automation tool. We had a hard time communicating that to the upper level management when making a purchasing decision.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Used to prospect and cadence new leads and identify sales opportunities.
  • Easy to use interface/very intuitive
  • Scheduling feature was very handy to set things up ahead of time
  • Relevant analytics
  • We found it frequently crashed. Fixes came quickly, but it was frustrating at times
  • Could improve the layout of account notes & activity (so that when you are on a prospect's page you could see what other touchpoints have gone out to their colleagues)
  • For managers, there could have been more analytics/visibility into what team members are doing
Well suited when working for a sales organization that has a wide TAM and thousands of contacts & companies to organize touchpoints for. If you have a small number of people to manage reach outs to, it may not be worth investing in a program to automate send-outs.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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SalesLoft is being used across a few segments of our business. The Sales Development team, the Account Executive/ Account Managers and a few members of the customer success team. It is used as an organization tool and also to automate outreach, and account management through email and call cadences. It allows users to easily log their activities within our CRM through direct integration.
  • Automatically tracks and logs activities to our CRM.
  • Cadences allow users to intelligently manage and coordinate outreach efforts to new and existing prospects.
  • Email automation, lets users personalize at scale.
  • Integrations with Salesforce, Owler etc. provide insights into new and existing accounts.
  • Some of the email notifications get confusing if there are others copied on correspondence.
  • Overall very happy with Salesloft, having a hard time thinking of things I wish it did better.
Sales development representatives using cadences to coordinate/ plan their outreach is very effective. The leads they are reaching out to are generally warm/come from events. Being able to quickly and easy follow up with them is key to their success. As an account executive I generally use SalesLoft as a dialer through salesforce and to log email activities through Gmail.
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Anonymous | TrustRadius Reviewer
November 07, 2019

SalesLoft honest opinion

Score 9 out of 10
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SalesLoft is being used just for the sales team. We create cadences within it, and put prospects through the steps in order to book meetings. It also can track the click rates from our prospects, how many times they've opened emails, as well as if they have clicked on any links that we have sent. It helps us book meetings as an organization.
  • When you create a sequence, it runs you through the steps in the timeline that you created
  • Can link with Linkedin for a connection touch
  • Shows you how many times your prospects view your emails
  • Can run several cadences at once!
  • I initially had difficulty integrating with my email, but one call with customer support helped solve this!
  • You must always have updated Chrome, otherwise the optics and data will not show (again, a me problem, not SalesLoft!).
  • I've built a few cadences, and my home screen still advertises for me to "build my first cadence".
It's great for your sales team. I really cannot see it being used by many other teams as it is a sales tool. It's great for prospecting and setting the meeting, beyond that you should keep track of your opportunities. It's great for running you through different touch points such as emails, calls/voicemails, linkedin connections, etc.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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SalesLoft is used by my organization in the hopes of creating a better sales experience for our customers. We get a better sense of the prospect by using features like call tracking and email tracking to keep all information top of mind if it needs to be handed off to another team member. This solves for collaboration in the sales process.
  • Integrates well with Salesforce.
  • Email tracking is very useful for keeping conversations together.
  • Email marketing is easy with the templates and cadences that are suggested.
  • The call tracking features don't always work well.
  • It doesn't have as robust reporting as our leaders like sometimes.
  • This needs a texting function to complement the call functionality.
SalesLoft is particularly well suited for organizations that already use Salesforce. It wasn't until we switched to Salesforce that we even considered SalesLoft for that reason. It can quickly load leads from Salesforce and integrates well with that built-in functionality. To that end, if you have HubSpot, this is probably not the right tool for you for that exact reason.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
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SalesLoft is being used by our BDR and Sales team to contact prospects and clients. SalesLoft can track both calls and emails sent by the team and is leverage to determine the success of those efforts. The Marketing team also provides pre-determined cadences with approved templates or "snippets" that the team can utilize for specific personas or point in time events.
  • Easy Cadence Creation: It is relatively simple to create cadences that different teams can use to share information with clients and prospects. This can be used to invite people to webinars, follow up from conferences, or assist with both inbound or outbound prospecting efforts.
  • Provide Snippets or Templates: It is really easy to create both templates and snippets that the team can use. This provides flexibility with how we can work with the needs of each individual team member.
  • Integrate with Salesforce: We utilize salesforce and overall it has been a relatively easy integration.
  • Analytics - There is a lot to be desired in their reporting platform. This is a massive issue in my opinion because really the tool should be used to help identify areas of opportunity, but even with the .csv files, there is a lot to be desired. Most of the analysis we do is still manual.
  • Managing teams - In an ideal world, we should be able to group by sub-teams and that way each team won't see every single template. Right now it is impossible to do this without creating a huge mess. Better permissions and grouping would be ideal.
  • Variable Tags - I think it would be great to have areas that you can leave "blank" that don't tie back to salesforce. This would make it easier to ensure email templates get customized before deployed.
SalesLoft is most appropriate for BDR and Sales teams or others like an implementation team that would have prescriptive processes that need to be followed. You can incorporate calls, emails, or "Other" activities that need to be completed as they move through a cadence. It is also useful because you can provide templates throughout the process as well and you can ensure consistency by various team members.
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About SalesLoft

SalesLoft is a sales engagement and conversational intelligence platform. It allows teams to set and execute on a cadence of communications, with the goal of converting more target accounts into customer accounts, expanding existing relationships, and offering an elevated customer experience. According the the vendor, some of the functions and benefits of SalesLoft include:

- Standardizing process across the organization and the automation of repeatable processes

- Ensuring messaging alignment and resonance through templating controls and personalization

- A holistic view engagement real-time activity tracking

- Improved coaching and onboarding through conversational intelligence and call recording

- Seamless integrations through an extensible partner ecosystem and custom API

SalesLoft is designed to help organizations engage their audience in more relevant, authentic and sincere ways by activating strategic focus.

The vendor reports having more than 2,000 customers, including IBM, MuleSoft, Square, WeWork, and Zoom. The vendor touts that SalesLoft was named the 7th Fastest-Growing Technology Company in North America by Deloitte and recently hailed by The New York Times as a start-up that "may be the next unicorn." More information is available on the vendor's website.

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SalesLoft Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS