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SALESmanago

SALESmanago

Overview

What is SALESmanago?

SALESmanago is a Customer Engagement Platform for eCommerce marketing teams, including AI-driven solutions that boast users among 2000+ mid-size businesses in 50 countries, as well as global brands such as Vodafone, Lacoste, New Balance and Victoria’s Secret.SALESmanago aims to…

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Recent Reviews

TrustRadius Insights

SALESmanago is a comprehensive marketing automation tool that offers a wide range of features to help e-commerce businesses maximize their …
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I like SALESmanago!

10 out of 10
March 07, 2023
I use SALESmanago to build communication with clients. We send e-mails to maintain relations, inform about promotions and news. We have …
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Great tool for automation

8 out of 10
February 15, 2022
SALESmanago allowed for the integration of several company systems, databases and applications, thanks to which we are able to collect …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (31)
    9.0
    90%
  • Email deliverability reporting (30)
    8.4
    84%
  • Dashboards (31)
    8.4
    84%
  • Standard reports (30)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Essential

$499

Cloud
per month

Professional

$1,999

Cloud
per month

Enterprise

$4,000

Cloud
per month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://salesmanago.com/info/pricing.htm

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $499 per month
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Product Demos

SALESmanago Marketing Automation Demo

YouTube

SALESmanago AI CDP & Marketing Automation Platform DEMO

YouTube

CDP SALESmanago

YouTube

How SALESmanago Works - Demo (magyar felirattal)

YouTube

SALESmanago AI CDP & Marketing Automation Platform DEMO

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.5
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.4
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.2
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.8
Avg 7.6
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Product Details

What is SALESmanago?

SALESmanago is a Customer Engagement Platform for eCommerce marketing teams, including AI-driven solutions that boast users among 2000+ mid-size businesses in 50 countries, as well as global brands such as Vodafone, Lacoste, New Balance and Victoria’s Secret.

SALESmanago aims to improve eCommerce KPIs by leveraging three principles: (1) Customer Intimacy to create authentic customer relationships based on Zero and First Party Data; (2) Precision Execution to provide superior Omnichannel customer experience thanks to Hyperpersonalization; and (3) Growth Intelligence merging human and AI-based guidance enabling pragmatic and faster decision making.

SALESmanago Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: eCommerce Dashboard
  • Supported: Workflow Generator

SALESmanago Screenshots

Screenshot of Screenshot of Screenshot of

SALESmanago Integrations

SALESmanago Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationAndroid

Frequently Asked Questions

SALESmanago starts at $499.

Bloomreach Commerce Experience Cloud, Emarsys, and Oracle Marketing are common alternatives for SALESmanago.

Reviewers rate API highest, with a score of 9.1.

The most common users of SALESmanago are from Small Businesses (1-50 employees).

SALESmanago Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)8%
Mid-Size Companies (51-500 employees)18%
Enterprises (more than 500 employees)74%
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Comparisons

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Reviews and Ratings

(37)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SALESmanago is a comprehensive marketing automation tool that offers a wide range of features to help e-commerce businesses maximize their results and scale their operations. With its intuitive and transparent platform, users can easily understand their customers and reach the right person at the right time through automations. One key use case of SALESmanago is its Customer Data Platform feature, which allows businesses to better understand their customers by collecting transactional and behavioral data in a structured manner. This enables users to create dynamic segments and personalize their communication, resulting in more effective marketing campaigns. Additionally, SALESmanago provides valuable functionalities such as lead generation, nurturing, user behavior analytics, and multichannel marketing automation. It also offers integration with various company systems and databases, enabling the collection of personalized data for targeted communication. Users appreciate the support provided by SALESmanago's responsive team, who offer dedicated guidance on utilizing the platform's full potential. Overall, SALESmanago helps businesses automate their marketing efforts, maintain long-term customer relationships, and achieve growth by providing an easy-to-use platform with powerful features.

Segmentation Power: Users have found the segmentation feature to be very powerful, allowing them to segment people in various ways such as using tags, RFM matrices, sales funnels, and dynamic segments. This feature has provided them with the ability to target specific groups of people for their marketing campaigns.

Automation Flows: Reviewers appreciate the automation flows offered by the software, which allow them to set up workflows, automation rules, and website automations. These automation features help streamline their marketing actions and execute them automatically based on triggers and specific conditions.

Effective Product Recommendations: Despite acknowledging that it might take some time to prepare, users have been impressed with the product recommendations tool. They mention that the end results are impressive, indicating that the tool is effective in recommending products on their website.

Lead Generation Tools: Some users have expressed dissatisfaction with the lead generation tools in SALESmanago, including forms, popups, and landing pages. They believe that these tools could be improved to provide a better user experience and generate more leads.

Reporting Feature: Several reviewers have mentioned that the reporting feature in SALESmanago could be enhanced compared to other tools in the market. They suggest introducing custom reports to provide more flexibility and meet specific business needs.

Complexity of Software: A common concern among users is the complexity of SALESmanago's software. Many reviewers state that it requires a significant amount of time initially to become familiar with all its features and functionalities.

Based on user recommendations, the most common suggestions for Salesmanago are as follows:

  1. Take the system into a Proof of Concept and experience the great support.
  2. Consider Salesmanago for marketing automation with easy-to-use tools and functions.
  3. Choose Salesmanago if you want a variety of tools in one place.

These recommendations emphasize the importance of testing the system, the user-friendly nature of its tools and functions, and the convenience of having multiple tools available in a single platform.

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why
Loreta Cimino | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use this tool to build customer journeys in marketing, to increase sales and users. I am very happy with it, the support knows how to help and make you improve, not only in the use of the tool but also in performance. thanks to SM I was able to build entire databases going from 1 user to 4 thousand
  • database segmentation
  • analysis
  • editor email
  • I don't know at the moment
is suitable for particularly rich and elaborate databases. for companies that have important data between purchases, user experience, spending etc. It is worth giving it a try to actually understand what we are talking about. it is important, even if complex, to understand the flow of welcome, it will help you a lot with customers
Score 9 out of 10
Vetted Review
Verified User
I use SalesManago on a daily basis, primarily for marketing emails, customer support via live chat, lead gathering and nurturing, and minor website personalizations with pop-ups and web notifications.I find SalesManago to be a good and reliable tool with a flat learning curve.<br><br>The email builder is simple to use, with a good analytics panel. Pre-made templates can be found for free or at a certain cost, and HTML templates can be imported.<br><br>The live chat tool allows instant communication with customers. If the customer is no longer online, it is possible to communicate with them via their personal contact info from their account.<br><br>SalesManago also offers its customers the possibility to use pop-ups and notifications on the website. I'd like the pop-ups to be a bit more customizable, but apart from that, they work fine. Pop-ups can be scheduled on specific days, webpages, user groups, or actions on the website.<br><br>I found the support team to be fast and always available for any questions I had. When starting to use SalesManago, I received an in-depth introduction to all the tools and services available to me. We now have a monthly meeting with the support team for any kind of request.I found the support team to be fast and always avalaible for any question I had.
  • Email Automation
  • The web pop-ups editor should allow more customization options.
I find SalesManago to be a good tool for email marketing and automation processes.

They live chat service allows fast and direct communication with customers.

Website personalisation (tools like pop-ups and browser notification) work fine but I'd like to have a bit more personalisation options to be avalaible to users.
March 07, 2023

I like SALESmanago!

Score 10 out of 10
Vetted Review
Verified User
I use SALESmanago to build communication with clients. We send e-mails to maintain relations, inform about promotions and news. We have set up cycles of automatic e-mails that reach our customers. SALESmanago helps us increase sales. Thanks to SALESmanago, we observe the involvement of our recipients. We verify which products are popular, and we also conduct extensive analytics.
  • email
  • analytics
  • marketing automation
  • SMS
It helps me in creating e-mail cycles that build the involvement of customers and recipients of our products. Thanks to SALESmanago, I can stay in constant contact with my clients. All this is done by automatic rules.
Mohamed Hamed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
A lot of potential, a pretty much seamless experience, and a great support team. For the last 2 years, and 4 for my team, I have used SALESmanago software for building our Omni-channel automated workflows, launching Email marketing campaigns, managing some customer segmentations, and initiating some custom adjustments specifically for our organization. I have witnessed amazing capabilities and great support from the SALESmanago team, especially since we have multiple offline and online channels that needed a lot of integrations in collecting, organizing and communicating as well.
  • Automated workflows
  • CDP
  • Email marketing
  • Push notifications
  • Reporting
For the scope I dealt with, I find SALESmanago automated workflows, email Marketing, and push notifications are great marketing automation tool that is even better when combined with the great support the team offers.
Score 9 out of 10
Vetted Review
Verified User
We have been using SALESmanogo for 1 year and the results are great. We value the technical support very much. Today, we cannot imagine using a different tool to create mailings and mastering our entire contact list. We have implemented SALESmanago on 5 different websites. If someone is looking for a good and intuitive tool, We would recommend SALESmanago without a doubt.
  • Managing contacts
  • Customer service
  • Data analysis
Managing contacts, Email automation and leadnurturing
Score 8 out of 10
Vetted Review
ResellerIncentivized
The major platform in B2C Marketing, it's omnichanel oriented and perform it's best as a CDP platform. Can manage directly email marketing, sms marketing, lead generation forms, landing pages and integrate a chatbot useful both in website and in social pages. can be integrated with other software via API to centralized the information about every single customer.
  • Email marketin
  • Forms
  • Landing pages
  • chatbot
  • Popups
  • Chatbot
  • Landing pages
It's best is in B2C or D2C scenarios, can automate every single marketing actions for single user, grouped by tags, segments or specific data.
Score 10 out of 10
Vetted Review
Verified User
Advanced e-commerce tool SALESmanago is a great tool that gives you a lot of analytical data, helps to automate marketing and increases sales. In the beginning, we conduct training for new users, in which we go through all the tools - the entire panel is intuitive and transparent. Thanks to dynamic segments, you can easily create a modern mailing layout, and sending web push takes a moment. Implementing changes becomes simple and everyday work more pleasant. A huge advantage is support that responds very quickly and a dedicated Caregiver showing how you can use 100% of the SALESmanago potential for your business.
  • Personalized email campaigns
  • Fast integration
  • Great support
  • Implementation of new tools very often
  • More tutorials for better understanding advanced options
If you have an online shop you work with clients so you need a tool to help you build an effective relationship with them. SALESmanago is more than a tool. It is a system with all sorts of tools that are well fitted to different areas of business activity that increase the number of your clients and finally your income.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In our company, we use SALESmanago CDP & Marketing Automation every day. It's a simple tool that helps maintain long-term relationships with customers. By automating marketing, the company gains a way to build relationships and increase sales. A useful feature of the system is the ability to segment the collected contacts and adjust the sending of messages to the appropriate target group.
  • Analysis of email campaigns
  • Good and helpful support
  • Automation of campaigns
  • Improved analysis of SMS campaigns
The SALESmanago CDP & Marketing Automation system is perfect for creating automated and personalized messages to customers. By tailoring relevant messages to customers, we can see their engagement. Email analytics allow us to verify all relevant actions. Surely this type of activity translates into better results for your business. Moreover, automating messages saves employees time.
Filip Kaliński | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SALESmanago helps me with creating Marketing Automation scenarios and strategies in both on-site and off-site campaigns. From webpush and email campaigns, through cart rescue-like flows up to fullfledged personalization systems. In online-pharmacy/e-commerce business this can be quite difficult from legal standpoint, however, SALESmanago proved to be great partner and advisor.
  • Recommendation engine
  • Hub incredibly easy to use
  • Data administration
  • Lack of access to contacts defined only by cookie
  • Tag grouping system
  • Date filter in email and webpush dashboards
  • Plus: The system is relatively easy to use, this is, of course, a subjective matter, but I don't think I've ever felt like SALESmanago caused me any difficulty in day-to-day use. Its responsiveness and personalization capabilities proved to be quite helpful. Another plus for me is the help from our account manager. Whenever I need something to be programmed in our system, support is fast and reliable.
  • Room for improvements: Lack of access to contacts defined only by cookie. This would greatly impact and improve my work regarding onsite campaigns and building a client base.
  • New tag grouping system would be nice. For now, trying to analyze what tags are on contacts card has proven to be more than difficult. It's like huge mass of all kinds of tags. Unreadable frankly speaking.
  • New filter in email and webpush dashboards. Sometimes I would like to check OP or CTR of a specific month or week and I simply can't do that. All I can do is use predefined options, but it's simply not enough.
Simona Amodeo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use SALESmanago to manage our email campaign and to create a marketing automation workflow. We also use Salesmanago as a Customer Data Platform to obtain more information about our lead, prospect, and customer.
  • EMAIL CAMPAIGN
  • MARKETING WORKFLOW
  • ATTRIBUTION MODEL
  • TOOL FOR CUSTOMER REVIEWS
  • TOOL FOR GENERATE SURVEYS
SALESmanago is one of the best solutions for managing marketing activity in B2C and B2B eCommerce. It is well integrated with eCommerce platforms like Magento and is very usable.
Score 10 out of 10
Vetted Review
Verified User
SALESmanago CDP is the solution we use to automate our marketing efforts. This tool helps us adapt the offers to the preferences and needs of customers and increase the number of returning customers. We use SALESmanago CDP [for] such [things] as segmentation matrices and dynamic segments that allow us to better understand our customers and their purchasing practices
  • Very good support and training for customers
  • Multiple tools integrated into one
  • Easy to use, once you learn it
  • They should work on communicating system changes earlier
SALESmanago CDP is an ideal tool for e-commerce. It helps to save shopping carts, reach customers with personalized communication and increase sales.
September 18, 2021

Complex & multitasking tool

Asia Mosiek | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It offers many possibilities not only for e-commerce. Our services are related and targeted at a specific target group, so generating leads and segmentation of databases are the most important business areas for us, and Salesmanago is great support. We use it for personalized communication, especially email marketing and marketing automation. This allows us to cross our activities between our platforms and websites and gain even more knowledge about users.
  • Good support and quick response from customer service
  • Complex and multitasking tool
  • Quick and easy implementation and intuitive to use
  • Flexible pricing
  • One opt-out link for all newsletters from different platform and websites
Score 9 out of 10
Vetted Review
Verified User
SALESmanago is used to manage marketing automation in my company.
It solves the challenges of managing data on-site and offsite and implements various marketing solutions.
SALESmanago tools are mostly used by the marketing/performance and e-commerce team.
Newsletter emails, web pushes, website optimization, and many more are done on daily basis.
  • Wide variety of tools
  • Easy to use
  • Tailor to your business
  • Sometimes too many options
  • Not everything is always clearly shown and addressed
  • Few changes(on the platform) over the months caused problems and not solutions
SALESmanago is well suited to manage users and data that is gathered on-site. It helps improve website experience and tailor marketing automation solutions for business.
Data and users gathered on site are easily manageable in several tools in SALESmanago - email marketing, notifications.
In some cases, not every option is easily accessible.
Score 9 out of 10
Vetted Review
Verified User
We implemented SALESmanago to collect leads and provide them with personalized communication. Automated rules, pop-ups and many widgets help us with it. This system is mostly used in digital department.
  • Automated rules and workflow.
  • Pop-ups and forms on website.
  • Advanced segmentation.
  • Advanced analysis of e-mails.
  • Deeper analysis of sales.
Automated emails like emails after visit or abandoned cart email increase our results (OR, CTR and Sales), because people prefer personalized communication and there is bigger chance that they will open such e-mails.
Joanna Cichoszewska | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
SALESmanago [CDP & Marketing Automation] is a [tool] great for [using] effective marketing automation with many features for monitored contacts. It provides an opportunity for marketing automation and dynamic content in campaigns. We got an all in one platform: automation email marketing, monitored contacts, leads profiling, and behavioral analytics. For us, it solves the problems with [a] multichannel marketing automation. SALESmanago [CDP & Marketing Automation] [makes] marketing [campaigns] more relevant and successful.
  • Personalized email campaigns.
  • [Modules for analyzing].
  • [Dynamic] newsletters for monitored contacts after just viewing few products or buying.
  • [Requires] assistance from the IT SALESmanago department in order to be implemented.
  • Some functions difficult to use.
SALESmanago [CDP & Marketing Automation] is [an] easy-to-use tool the drag and drop e-mail editor in combination with automation workflows create a efficient way of automating your marketing systems. It requires [and] needs to be [integrated] via API.
Score 9 out of 10
Vetted Review
Verified User
SALESmanago is being used by our whole organization from the starting point of our funnels until the after-sale account management. It helps us organizing our marketing campaigns and finding the right time and channel in order to interact with our contacts and customers.
  • Large bandwidth of powerful features in one tool.
  • Promising roadmap suitable extensions.
  • Great support.
  • Small lacks of customization in specific features.
SALESmanago is great in getting an overview of your contacts, leads, and customers. Easy-to-use features e.g. the drag & drop e-mail editor in combination with powerful automation workflows create a fast and efficient way of automating your marketing systems. When it comes to connecting SALESmanago to external tools, it needs to be solved with custom integrations via API.
Matan Shinar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
We are a partner of Salesmanago, implementing its extensive marketing automation solutions for our B2C and B2B clients worldwide. Salesmanago is a robust, comprehensive, and impressive suite of marketing automation tools. We have seen terrific customer adoption rates due to its ease-of-use and well-documented implementation methodologies. Being a partner of Salesmanago, we appreciate the personal technical support we get and enjoy software that is always expanding its capabilities to exceed market expectations.
  • Personalized email campaigns
  • Automation journey builder
  • Integration with 3rd party software
  • Live Chat
Salesmanago is very much focused on complementing e-commerce digital experiences.
David Vopelka | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
SALESmanago is a cost effective marketing automation tool with many great features. It provides an opportunity for marketing automation and even for using dynamic content in automated campaigns, banners etc. It solves the problem with multichannel marketing automation and dynamic content in automated campaigns. It make marketing campaign more relevant and successful.
  • Best use for ecommerce is in dynamic 1-1 newsletters for monitored contacts after just viewing few products and not buying.
  • Also it is great for lead generation because popups can be used wisely without spamming any users. They can also use dynamic content for more relevance and conversion.
  • There are great modules for analyzing TOP seen and TOP bought products by each user and whole base. So you can figure out trends and you can use the knowledge to make more relevant dynamic offers.
  • Using all possible features is hard. There is a need for individual strategy, but that is done well by their partners.
  • Timing and cooldowns could be done better.
  • Drag and drop creators are not top notch in market at the moment.
SALESmanago is best for ecommerce where you can benefit from dynamic content the most. Also it is great for large corporations with a lot of products where you can generate leads wisely with website popups and banners.
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