Overview
What is Sangoma Asterisk?
Asterisk is an open source toolkit for building communications applications, now owned and supported by Sangoma (acquired with Digium in 2018). Most Asterisk-based systems and solutions require additional components (e.g. IP-phones, VoIP gateways or telephony interface cards, and other hardware),…
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Digium for trustworthy call rules/forwarding
Digium -- For true IT professionals
Asterisk is awesome
An easy and good PBX
Digium Asterisk implemented in a City Government
Asterisk VOIP
Reviewer Pros & Cons
Pricing
What is Sangoma Asterisk?
Asterisk is an open source toolkit for building communications applications, now owned and supported by Sangoma (acquired with Digium in 2018). Most Asterisk-based systems and solutions require additional components (e.g. IP-phones, VoIP gateways or telephony interface cards, and other hardware),…
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What is Sangoma Asterisk?
Sangoma Asterisk Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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(24)Community Insights
- Business Problems Solved
Digium Asterisk is a versatile phone system that is widely used by organizations seeking an affordable and configurable solution. Users have reported that one of the key benefits of this product is the ability to create custom applications, which has allowed them to automate tasks that were previously manual. Additionally, the Asterisk PBX feature has proven to be invaluable for inbound calling and conference calling within the organization.
One particular use case where Digium Asterisk has been highly effective is in solving the problem of conducting meetings across various parts of the organization. By leveraging the conference calling feature, staff members can easily dial into a dedicated conference number set up on the PBX and conduct meetings seamlessly. This has significantly improved communication and collaboration among team members who are geographically dispersed.
Furthermore, Digium Asterisk offers the flexibility of creating a PBX through any device with Linux, allowing organizations to manage calls through VoIP devices. Users have praised the system's capability to set up phone rules, forward phones, or have calls go straight to voicemail, providing them with greater control over their telephony communications.
The affordability and scalability of Digium Asterisk are additional advantages that make it an attractive option for medium to large organizations. Implementing this system as a VoIP communications solution has been successfully done in city government settings both for internal and external use. Users have also highlighted the ease of setup and minimal issues encountered during implementation.
Another noteworthy aspect of Digium Asterisk is its ability to facilitate integrations with existing infrastructure and hardware, saving organizations from relying on outside vendors for modifications or customizations. This level of in-house control empowers businesses to easily adapt the system to their changing needs without incurring significant costs.
Lastly, users have expressed appreciation for the vast resources available online when seeking solutions or learning about Digium Asterisk. Through online forums and communities, users can find answers to most problems they encounter when working with Asterisk, further enhancing their experience and fostering a sense of self-sufficiency.
Digium Asterisk has proven to be a reliable, customizable, and user-friendly phone system that offers a wide range of use cases for organizations seeking an affordable and flexible solution. Whether it be automating manual tasks, facilitating conference calling, or managing calls through VoIP devices, users have found value in this product's features and the ability to tailor it to their specific needs.
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(1-6 of 6)Use of Asterisk in Contact Centers
- Since Asterisk is an open-source tool, it does not require very large investments at the infrastructure level, which helps to have a quick ROI.
- There is a wide range of professionals to carry out software maintenance and support with internal company resources.
- Has no associated annual or monthly licensing costs
Digium -- For true IT professionals
- It's cost-effective, so ROI is easy to attain.
- Training or expertise costs can be high if you don't have an expert on staff.
- The ability to create custom applications can save a lot of man hours.
Asterisk is awesome
- being zero cost, we saved at least 3 million on what a legacy pbx would have cost
- the savings and speed means lower cost on our service making us more competitive
- stability
An easy and good PBX
- Very high ROI due to low implementation costs
- Excellent ROI due to low maintenance costs
- Line costs significantly lower than traditional lines
Digium Asterisk implemented in a City Government
- The ROI is achieved sooner than any other solutions in the market because of the scalability and the price of the project (lower than the rest of the options)
- Scalability is a very important point to remark. Because you can extend coverage to branch offices anywhere in the world.
- The ability to add an IVR on top of the system that handles all of the incoming calls saves money on your project.
Asterisk VOIP
- The tariff has for using mobile devices for meetings as well as conferences is expensive. Hence the need to setup an Asterisk server for this. This has solved business problems in terms of cost
- More and more interactive IVRs can be loaded on the asterisk server and played at various periods at the contact center.