Name: Sangoma Communications Platform
Rating: 8.8 (12 reviews)
Author: Sangoma

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Push Notifications

Development

Business Intelligence (BI)

Calibration Management

Collaboration

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Online Trading

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

Employee Performance Management

HR Management

On-Demand Payment

Payroll

Professional Employer Organizations (PEO)

Resume Parsing

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Distributed Denial of Service (DDoS) Protection

Dynamic Application Security Testing (DAST)

Embedded Business Intelligence (BI)

Endpoint Encryption

File Sync and Share

Fraud Detection

HTML Editors

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Network Virtualization

Password Management System

Remote Monitoring and Management

Routers

Secure Email Gateway

Session Border Controllers

Solid State Drives

Static Application Security Testing (SAST)

Static Code Analysis

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Data Management

Direct Mail Automation

Email Marketing

Marketing Automation

Marketing Resource Management

Real-Time Interaction Management

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Auto Repair

Car Rental

Equation Editors

Forestry

Insurance Agency Management

Vertical-Specific

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Sangoma's Communications Platform, including the former Switchvox and Business Voice+ from Star2Star, is a UCaaS system, allowing users to simplify communications down to one solution delivered on-premise, on cloud, or via hybrid deployment.

Cyprus based company 3CX offers an IP PBX phone system.

Standard

Direct virtual phone number

Virtual SMS number

Toll-free (800) number

Virtual PBX

Virtual fax number

HotTelecom

Sangoma Communications Platform

A PBX (Private Branch Exchange) is a telephone switching system that manages ingoing and outgoing phone calls for a company's personnel. An IP PBX does this and also switches calls through Voice over IP (VoIP).

IP PBX

LIVE DEMO: How to Launch Sangoma Switchvox in The Cloud With SYSTM!

Likelihood to Recommend

Support Rating

Territory Credit Manager

Digium Switchvox 2020-01-16 13:55:30

Avaya IP Office

ScreenConnect

Datto Autotask PSA

VMware ESXi

Proxmox VE

VMware vCenter

CrashPlan

Connected Data

PanTerra Networks

Connected Business

Evolve IP Unified Communications & VoIP phone system solution

IT Consultant

Digium Switchvox 2017-04-19 17:27:31

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TrustRadius

Internet connections

Ability to connect

Corporate network

Useful information

Using the web

Web portal

Web interface

Set up

Easily navigate

Sync up

End user

Customer service

Home

IP PBX Systems

We use this across the whole organization. It helps us set up call rules to forward our phones when we are out or to forward to our cell phones if we are remote.

Allows us to forward phones internally or externally.
Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.

Ease of forwarding calls when out of office has been a life-saver.

In our organization we made the switch about 5 years ago. Previously we were running one of those old Nortel systems, that came with the building, and programming was done through a phone, and just painful. We tested a number of systems and eventually decided on Digium Switchvox for its ease of use, both from an end user perspective, and an administrative standpoint. It's streamlined the very heart of our business process; when you're in the managed services business, communication is everything and this phone system changed the way we address their needs increasing our response and resolution time.

From an administration standpoint Digium Switchvox almost makes it too easy. With an elegant web interface that anyone can easily navigate.
From an end user stand point the phones make it a joy to route calls, access voicemail, and make customer service that much more of a personal experience.
The amount of useful information is everywhere. When you're using the web portal any time I seem to have a question about something, those amazing little "?"s everywhere that always seem to have the answers I need. Otherwise support is only ever a call away, and they're great.

I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.

Our in house system has allowed us to grow as our needs have grown. It takes no time to turn up a new phone and get a fresh employee taking calls, and saves us a call to an outside consultant every time we want to make a change to the phone system.
Previously a receptionist's time would be utilized for directing incoming calls to their destinations, demanding the need for multiple staff member to handle call volumes. With Digium Switchvox we were able to implement a few Interactive Voice Response menus so callers could reach their intended destination without the need for human intervention, allowing us to better utilize the time of our employees.
Thanks to installing our own system, and enjoying it so much, we were able to take that knowledge and return it back to the company selling, installing, and maintaining Digium Switchvox systems.

RingCentral, PanTerra Networks Unified Communications as a Service and Digium Asterisk

ScreenConnect, Autotask, CrashPlan, Proxmox VE, VMware ESXi, VMware vCenter Server

Sangoma Communications Platform
Formerly Switchvox and Business Voice+

Overview

What is Sangoma Communications Platform?