SAP Ariba Procurement

SAP Ariba Procurement Reviews

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November 25, 2020

Ariba Ariba

Deric Jordan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As with any new software or product, support is important. As we are a very large company, our IT Department is always busy so it is important to have direct support from the SAP Ariba team. It is good to have a customer support representative that follows us through the entire process and beyond.
Xavier Martinez Balart | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We needed several interactions with them to get information about API integrations. They don't understand our business requirements (we thought these requirements were obvious but it seems that not). They gave us information that did not meet the requirements and we had to start over again. Finally, we got the right information.
John Bevilacqua | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The support is both on a self service and external type. We have not used the external type as yet. The self service support appears to be good. We are fortunate in that we have not needed to utilize on a frequent basis. The program does provide input and rejection when items are not correctly input.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The Good -
  1. SAP Ariba support comes with multiple options. The standard support model for all customers is the shared service model where the SLAs are acceptable.
  2. For customers with critical needs, a paid upgrade is offered in the form of 'Preferred support'. This paid service promises better SLAs and Best Practice literature and services from Ariba.
The Bad -
  1. Some service issues get caught in between SAP Ariba support and SAP support. This triage may result in a loss of time for customers.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Customer support has always been top notch. From small configuration changes to overall process changes, support has the teammates in place with excellent knowledge and is able to provide solutions based on business challenges quickly. Their customer support through their Account teams continues to be hands on and very responsive to needs in a timely fashion.
Score 10 out of 10
Vetted Review
Verified User
Review Source
On average, it takes a long time (2-4 months) to get issues resolved and can take multiple meetings to clarify the problem before the Customer Support team starts working on it.
On a positive note, we do feel a lot of openness from team.
October 28, 2020

Supplier Onboarding

Score 9 out of 10
Vetted Review
Verified User
Review Source
During the bring-up, I have provided the workflow inputs to our internal project manager and drove our requirements as a part of the bring-up. There were some minor workflow fixes that were scheduled and addressed timely and accordingly. Tests and bring-up was pretty seamless. User training was simple and therefore the user early adapters were quick to adjust and change.
Prashant Choudhary | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
There were quite a number of times where I had login issues with the site for no reason at all, there are sometimes bugs on the home screen that you have to refresh the web page to get rid of, Ariba support needs to up their game, for this is a software being employed in big leagues and has to be developed to stay worthy of it.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Ariba Procurement integrates buyer and seller module process for the entire organization. Searching a product, placing an order and tracking the invoice is fully automated. It's the best tool for e-sourcing and vendor management.

SAP Ariba Procurement Scorecard Summary

What is SAP Ariba Procurement?

SAP Ariba creates connections between a business and its suppliers and targeted solution providers, in order to redefine how users communicate, collaborate, and get work done.

SAP Ariba spend management solutions are designed to help users tie together processes and incorporate comprehensive transaction data to deliver efficiency, accuracy, and control from source to pay.

The vendor states that with SAP Ariba as a partner to create and integrate supplier management, strategic sourcing, procurement, and financial supply chain management processes, users can:

  1. Ensure negotiated savings reach the bottom line
  2. Guide employees to buy from the right suppliers at the right prices
  3. Manage cost accounting and payments

SAP Ariba aims to contribute to a unified view of spending by connecting data from across the source-to-pay process for direct and indirect materials.

SAP Ariba Procurement Video

What is Ariba Network? And why should your company be a part of it? When organizations face disruption, they rely on procurement to adapt. Whether sales are soaring or demand is down, procurement is critical to your company’s response. Why? Because procurement sits at the center of both collaboration and cost – at the intersection of speed and spending. So organizations depend on procurement to be flexible; to quickly respond when budgets, demand, or priorities change. And organizations need procurement to bring that same benefit to the broader organization. Because when the business needs responsiveness and resiliency, procurement makes it possible.

SAP Ariba Procurement Downloadables

SAP Ariba Procurement Competitors

SAP Ariba Procurement Pricing

SAP Ariba Procurement Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAriba Network operates in more than 190 countries
Supported LanguagesEnglish, German, French, Spanish, Japanese, Brazilian Portuguese, Chinese - Simplified, Chinese - Traditional, Italian, Dutch, Korean, Russian, Polish, Swedish, Norwegian, Danish, Hungarian, Turkish, Greek, Romanian, Finnish, Bulgarian, Croatian, Czech, Thai.

Frequently Asked Questions

What is SAP Ariba Procurement?

SAP Ariba's Procurement capabilities are to provide innovations in guided buying and spot buy, plus supplier and catalog enablement, and integration with Ariba Network – which the vendor states is more than 4.6 million connected companies strong and growing.

What is SAP Ariba Procurement's best feature?

Reviewers rate Usability highest, with a score of 8.7.

Who uses SAP Ariba Procurement?

The most common users of SAP Ariba Procurement are from Enterprises and the Oil & Energy industry.