A Great Option for Social Engagement
I have used SAP Cloud for Social Engagement within my company's Sourcing Department. We use Social Engagement to communicate with our …
Overview
What is SAP Cloud for Social Engagement?
Platform designed to listen for brand mentions and then engage with customers regarding customer service issues. Includes tools for collaboration within teams or across organizations to resolve issues efficiently.
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Pricing
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What is SAP Cloud for Social Engagement?
Platform designed to listen for brand mentions and then engage with customers regarding customer service issues. Includes tools for collaboration within teams or across organizations to resolve issues efficiently.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is SAP Cloud for Social Engagement?
SAP Cloud for Social Engagement Video
Two Minute Tutorial on SAP Cloud for Social Engagement
SAP Cloud for Social Engagement Integrations
SAP Cloud for Social Engagement Competitors
SAP Cloud for Social Engagement Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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(41)Attribute Ratings
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April 30, 2016
Best option for Social Engagement
I have used SAP Cloud for Social engagement for one of my clients. They use Social engagement to communicate with their e-commerce customers. SAP Cloud for Social Engagement allows them to view messages from multiple social media accounts including Facebook and Twitter in real-time.
- Communication with multiple social media accounts including Facebook,Twitter and LinkedIn.
- Utilize social preconfigured templates to respond quickly to current and potential clients.
- Go above and beyond the number of Twitter followers and Facebook likes. Gain real-time insight into key trends and topics being discussed.
- Include other social network standard integrations.
- Possibility to create metrics and custom reports.
4
The marketing department
60%
6.0
77.5%
7.8
86.66666666666666%
8.7
77.5%
7.8
84.28571428571429%
8.4
83.33333333333334%
8.3
70%
7.0
- Microsoft Social and Oracle Social Engagement
The SAP solution is more complete than others because it includes capabilities for social media listening, real-time social media message response, social profiles and history, and analytics in one system.
- Rapid deployment.
- SAP Cloud for Social Engagement allows you to listen to your customers by locating social media messages that mention key words such as a specific product and prioritize them according to urgency and relevance.
- Analytics capabilities.