SAP Commerce Cloud
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SAP Commerce Cloud
Overview
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Popular Features
View all 20 featuresProduct variations (38)
8.9
89%
Website integration (38)
8.9
89%
Product management (38)
8.5
85%
Bulk product upload (38)
8.3
83%
Reviewer Pros & Cons
View all pros & consVideo Reviews (1)
RecordPricing
View all pricingEntry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
Features Scorecard
Online Storefront
8.1
81%
Online Shopping Cart
9.0
90%
Online Payment System
9.2
92%
eCommerce Marketing
7.7
77%
eCommerce Business Management
8.4
84%
Product Details
What is SAP Commerce Cloud?
SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.
SAP Commerce Cloud Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: Easily setup and connect needed services to run the perfect commerce shop with API first approach, and microservices enabled architecture. Ensure you have the latest innovations and capabilities with continuous deployment of new features so that you can best meet the dynamic customer expectations
- Supported: Engage customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices. Quickly create and deliver highly engaging commerce experiences that will increase conversions and customer loyalty.
- Supported: Empower sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey. Optimally monetize your inventory by connecting demand with supply chain. Increase customer satisfaction by responding to customer feedback and sentiments.
SAP Commerce Cloud Screenshots
SAP Commerce Cloud Videos
SAP Commerce Cloud Integrations
- Dynamic Yield
- Coveo Qubit
- Reflektion
- Algolia
- CyberSource
- Adyen
- Worldpay from FIS
- Stripe
- Braintree, a PayPal service
- Avalara
- Vertex
- SAP S/4HANA Cloud
- SAP ERP
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP CPQ
- SAP Customer Data Solutions
- BloomReach
- Certona
- Solr
- Endeca
- Empathy Broker
- Twiggle
- Syste visual search
- EasyAsk
- Paymetric
- Optile
- Paybright
- Payeezy
- OpenText
- CELUM
- Tenovos
- Mirakl
- SAP Commerce Marketplace Management by Mirakl
- SAP Store Management solutions by GK
- SAP Digital Asset Management Cloud by OpenText
- SAP Paybacks and Chargebacks by Vistex
- SAP Emarsys
SAP Commerce Cloud Competitors
SAP Commerce Cloud Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | 50+Languages |
Comparisons
View all alternativesCompare with
Frequently Asked Questions
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
What are SAP Commerce Cloud's top competitors?
Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.
What is SAP Commerce Cloud's best feature?
Reviewers rate Abandoned cart recovery highest, with a score of 9.5.
Who uses SAP Commerce Cloud?
The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
Reviews and Ratings
(116)
Reviews
(1-25 of 43)- Popular Filters
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I'm currently using SAP Commerce Cloud to perform implementations and customizations for our customers using B2C and B2B accelerators. Our main business domains are big technology retail sellers (B2C), clothes sellers (B2C), and service sellers (B2C and B2B). One of the main reasons that our customers choose SAP Commerce Cloud is due to its capacity to handle a large volume of transactions from a high number of concurrent users and the great capacity of scalability.
- The capacity to handle large volume of transactions.
- The technical support level.
- Scalability capabilities.
- High customization capacity.
- The complexity of customizing core features are to high.
- High costs compared to competence.
- The support of new programming frameworks and tools for more flexibility.
April 26, 2022
Easy to use, Easy to learn
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on websites for our clients. As a developer when you work with SAP Commerce Cloud the job is much easier, tasks like build and deployment are smooth and easy with minimum steps involved. Implementation with the service layer is flexible and easy. Beginners & Java developers can learn and use SAP Commerce Cloud very quickly once the basics are clear. SAP Commerce Cloud is an extensible and flexible solution today in the eCommerce industry.
- Build and deployment is faster and easier
- Development is easy with service layer implementation
- Extensible and Flexible solution
- can use OOTB functionalities with little configuration
- Canceling the deployment takes a lot of time and we are helpless without SAP support
- Production deployment gets stuck and we are helpless without SAP support
- Support for OOTB issues/ deployment issue should be improved
April 05, 2022
A fantastic modern E-commerce solution!
The company I worked at was struggling with its E-commerce platform and setting up features to increase sales growth. This is when our management came up with the solution of using SAP Commerce Cloud, a modern-day e-commerce platform that can easily simplify selling and buying processes to increase growth and sales conversions alongside retaining long-term customer loyalty.
- Intelligent selling services
- Product content management
- Order management
- An in-depth analytics dashboard could be added as a backend feature.
- Pricing can be decreased.
- Learning materials on the interface should be provided.
March 18, 2022
It's easy to use
I use SAP Commerce Cloud for our application subscription portal. Some clients involved our tea in the platform selection and we consider recommending SAP Commerce Cloud it's a good idea as it will support all the use cases they needed. Considering the autoscaling it's a really important part as most of the clients are using it for loads of users.
- Multilevel versions
- Easy to develop
- Easy to scale
- Fast integrations
- User experience
- promotion customization
- price / high maintenance cost
March 11, 2022
SAP Commerce Cloud is a great product but pricing needs to be reevaluated to make it competitive .
We support a lot of client projects supporting SAP Commerce Cloud. Many of the clients involve us in the Platform selection phase and once the platform is selected, the implementation is supported by our team as well. At present, I have been working with large Energy and Retail clients on their implementation on the SAP Commerce Cloud.
- End to end purchase flow
- Easy to configure promotions
- Good support
- Pricing
- Making package a bit lighter
March 07, 2022
SAP commerce cloud review by a Hybris Developer
we use SAP Commerce Cloud to do the deployments on the testing environments of our project and also to do deployment on the production environment, we also use SAP Commerce Cloud to create builds of different releases which are then deployed on various environments, we use Backoffice also for all the testing and production environments which are used in our project, we use HAC to do many things like running Flexi queries, SQL queries, importing and exporting of Impex files, etc. One problem we face with Backoffice of testing environment is that when we enter the login credentials then it keeps on refreshing but doesn't let us log in to the account ..we have to try several times then only we are able to log in..which is quite hectic every time if the same thing happens.
- deployments are done quite well
- builds are created quite efficiently without any faults and errors
- the Backoffice and HAC of SAP turns out to be very helpful in the day to day tasks for the Hybris developers
- we can check for all the deployments done on each environment and the builds created and deployed on each environment
- SAP Commerce Cloud reduces the manual work thus increasing the work efficiency of developers
- logging in to the Backoffice for the testing environment creates a lot of ruckuses, it doesn't let us log in in a single attempt, the page keeps on getting refreshed every time we enter credentials.
- HAC sometimes works very slowly and doesn't show any error messages, it just gets stuck
March 04, 2022
Get Live with SAP Commerce Cloud
SAP Commerce cloud provides the feature of autoscaling and resources can be scaled up and down based on the requirement automatically.
- Autoscaling
- Secure Infrastructure
- Easy to maintain and process oriented.
- Deployment logging - Deployment log can be made vigilant to trace the error.
March 04, 2022
Easy to Use with Testing
We use SAP commerce for Backoffice settings, adding Impex or exporting Impex, changing the configuration for SAP HAC. Many of the base store level or b2b/b2b2b settings we do from the Backoffice. making changes for storefront we use Backoffice. HAC also helps us to add new settings for the storefront, we also use SmartEdit to do necessary changes for the store.
- Deployment of Dev and stage Enviroments
- Change Configuration for front store
- add/remove a functionality from the backoffice.
- sometimes deployment get fails
- When try to login it not get logged in at once.
- Backoffice is slow need to be faster.
March 04, 2022
Satisfaction with Commerce Cloud
We are using SAP Commerce Cloud for our project and client for the B2b use case. We have customized it according to our client's need and it works well. It caters to the various unique needs and desires of all the customers. We have faced problems while deployment mainly for which we connect to SAP support.
- caters to customer needs
- delivering personalized experiences
- maintains standards for structuring the code
- fetching country from zone or area
- Spartacus is not fully built
- It has really high maintenance cost
March 03, 2022
SAP Commerce Cloud Master
SAP Commerce Cloud is used for our application subscription portal.
- Flexible omnichannel
- Best suit for B2B application
- Multilevel versions
- Wealth of predefined promotions
- It is expensive
- No proper training documents available
- Requires heavy customization
February 28, 2022
Robust solution for long term projects
We provide B2C and B2B solutions to our clients. Mainly for the retail industry such as fashion and fragrance stores. We use most of the core features of SAP Commerce such as the Integration feature, OData, Process Engine for order placement, and user actions (eg. register, forgot password, product stock notification) and Promotions.
- B2B and B2C
- Products design
- Hard to understand payment module flows
February 26, 2022
Our New Life: SAP Commerce Cloud
SAP Commerce Cloud is our new B2B portal module which helps us to create better B2C
experiences for our dealers. · With the SAP Commerce Cloud solution, Eczacıbaşı
dealers are now able to access the product portfolio, technical specifications,
visuals and technical drawing documents, and prices in the same workspace. On the
same platform, specially designed screens allow dealers to order the products:
offer, order, and delivery processes can be carried out in one digital
environment from end to end. On the platform, dealers can instantly access
reports such as order, shipment, delivery, and current statements whenever they
want. The SAP Commerce Cloud solution was integrated online with the back-end
system S/4HANA, enabling the simultaneous execution of business processes.
- Product listing
- Ease of shopping
- One workspace for every need
- Reporting
- Performance issues, especially s4 integration for pricing
- Customer friendly screens (maybe easier to use-design may be changed)
- Not have a room to enhancements
February 25, 2022
True reason to choose SAP Commerce Cloud
- Use to design and develop very complex B2B business model requirements like Assortment, Personalization's, Custom Search Experiences, REST and Soap based integrations, Order and Multiple Cart for the customer, etc.
- We also resolve problems like displaying real-time pricing as well as stock from ERP, also implement Personalization on the product display.
- It's is very easy to integrate context-driven services and provide a way for businesses to analyze customer behavior.
- CCV2 really helps and reduces efforts towards dev-ops like building and deploying code to the environment.
- One of the best things to solve problems is to have implemented a complex assortment, using adaptive search as well as customizing search flow easily with minimal effort.
- Business-friendly UI as well as configuration by which Business can customize search experience for specific page-level along with customization of specific value.
- Flexibility over integrations, at the same time, can provide API as well can be consumers. Also, have OOTB integrations using SCPI which really helps in onboarding Catalogs details to SAP Commerce Cloud.
- SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and it is out of the box with the minimum effort it is working perfectly.
- SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.
- As per experience performance is the area where improvement can be done when ordering 500 products and more.
- SAP support for CCV2 deployment and SAP Products issues.
- If we can bring Facet hierarchy feature as well as slider facets options out of box
- There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
February 24, 2022
Wish we could improve more
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and suppliers. The company doesn't know about SCPI so all the APIs are custom. I'm in RA since February 2nd, 2021 and as of today, I can say that we have so many issues product of bad assessment and incorrect implementation. A proof for that is to go into our code and check how the code has been written. However, we deal with issues with product master data, customer master data among others. We are integrated with SAP ECC and our business model is based on Subscription. RA sells bundles that contain software, maintenance, and support. SAP doesn't handle the bundle concept so we import part numbers from SAP ECC and we construct the bundle inside SAP Commerce. SAp Commerce calculates prices and feeds the information to different systems internally and everything is made manually.
- product definition
- price calculation
- User experience
- Performance
- Bundling
- Solr
February 24, 2022
I'm satisfied
We are using the B2B solution in the Pharmacy industry. The solution helps us to provide the products to our B2B partners. The solution is used for multiple countries in Europe. The most important part we use is the classification feature, as the products we sell are quite complex. Besides that, we are trying to use as much as we can from OOTB features.
- checkout
- product variants
- ecommerce ready
- promotion customization
February 24, 2022
Good for enterprise level companies with large ecommerce channel.
We use SAP Commerce Cloud to run both our B2B and B2C ecommerce sites. We chose SAP Commerce Cloud because of how easily it integrates with SAP ERP. We started with B2B (where clean data integration is especially important because of custom-specific pricing and product rules) and were so happy with it that we moved our B2C sites to SAP Commerce Cloud a few years later.
- Integrates with SAP ERB.
- Easy to manage product catalogs, especially for multi-site implementations.
- Simplified access for customer support team to troubleshoot issues.
- Opportunity for improved search functionality, Solr is built-in and difficult to customize.
- Opportunity for easier integration with CRM platforms to drive personalization.
- Opportunity for easier to implement SSO.
February 10, 2022
Commerce Implementation for the enterprises
We moved all the client implementations from on-premise to cloud and have realized the ease of use of the software over the conventional one. Apart from ease in deployment and a cleaner structure of storefront, back office, and hac, this also gives Kibana based tracking of the logs and APM using Dynatrace.
- Deployment
- Debugging
- Setting up environment specific variables
- Isolating and monitoring server
- Cleaner separation between different servers
- build pipeline customization
- access related issues
- troubleshooting without SAP intervention
February 04, 2022
Sufficient and flexible for e-commerce needs.
When
connecting SAP Commerce Cloud with current ERP systems, this feature comes in
handy.
For
the purposes of order management.
It
is also useful for dealing with sales and customer service.
- New features are added on a regular basis.
- Integration with technologies like ERP is easy.
- Subscription options for SAP Commerce Cloud are costly
January 05, 2022
E-commerce management at maximum ease
SAP Commerce Cloud is being used by our organization as a cloud storage solution across various eCommerce platforms. It offers multiple digital management features that help us in providing customized solutions as per different requirements. The automation capabilities have made many of our processes hassle-free. It is a very flexible and robust platform.
- Helps in Web content management
- Provides a high level of security
- Streamlined order management
- Deployment process is complex
- Pricing is quite expensive
December 08, 2021
Sophisticated E-commerce Software that Improves Brand SEO Rapidly Across all Search Engines
SAP Commerce Cloud has allocated us with digital e-commerce capabilities that [have] leveraged customer engagement with us across multiple channels. We use this tool in three business units (Sales, Finance & accounting and Marketing) in our corporation.
- SAP Commerce Cloud offers free CSS templates that ease progressive web application development to deliver an experience to customers based on location and device.
- This solution has powerful search tools, that help our clients to get what they are looking for rapidly.
- With built-in product content management, we are able to present the right products and services to the right clients.
- Our company brand has improved by lifting search engine optimization rankings.
- SAP Commerce Cloud offers poor WYSIWYG editor features to help customize websites to meet our needs. In order to get robust features, it requires integration with external tools like Simditor.
November 25, 2021
Creative Director’s Take on SAP Commerce
We are a gold partner and SAP Commerce Cloud is our primary implementation platform. The bulk of our business is in the distribution, industrial, life sciences, big-box retail, and CPG verticals dealing with complex B2B use cases. We have worked with SAP Commerce since its early days of hybris and have leveraged it to work on companies with as little as one product to as many as billions. B2C, B2B, you name it, it is built to suit many complex use cases and scale like none other.
- Pricing tables
- Integrations
- Headless commerce
- Cloud
- Front-end Spartacus platform parity
- More common b2c features
- Better ux in backoffice
- Better Ux in smart edit
- Integration with storybook for angular components in Spartacus
June 02, 2021
SAP Commerce Cloud is a game changer!
We use SAP Commerce Cloud along with other components of SAP in our organization for eCommerce needs such as receiving payments and reconciling invoices. Through the software, we are able to view return on investment and meet all of our marketing needs. All of our data and material are better managed and organized, and we are able to manage all of our content in an efficient manner. It is also very customizable to meet our needs which is great when things are consistently changing.
- Ability to manage content.
- Optimal customer experience.
- Ability to integrate other SAP products.
- SAP Commerce Cloud is a bit expensive, but if you use it regularly, it's worth the investment.
May 22, 2021
As advertised: You buy what you get!
SAP Commerce Cloud is primarily used to receive, pay, and keep track of invoices on a day to day basis by our financial operations team within our greater nonprofit organization and political networks. It is used to help catalogue and archive the work we do for our partners and other external stakeholders.
- Easy to use interface and record keeping for past and present invoices.
- Clear, intuitive, and itemized design makes it easy to facilitate back-to-back sales receipts.
- Accessible to even the most tech-illiterate of people.
- Could do a better job of training design.
- Giving updates of new features such as payment portal.
- Make it easier to add and remove approvers for next steps.
May 22, 2021
Solid E-commerce too that scales up well
It’s being used specifically within certain silos within the business and is effectively the cornerstone of our digital client platform. The product content management tools help push product details across all our products. It helps is to to create targeted interaction with our customers with a focus on customisation. This allows for better uptake on product which is ultimately more profit.
- Fully customisable
- Straightforward UI
- Customised product offering
- There’s a high skill ceiling with very little qualified users.
- Not available as a service.
- Long way off working as a headless (without a GUI) suite
October 07, 2020
Digitalization Industry's Drug
SAP Hybris Commerce is the infrastructure of the project we have developed for the digital banking sector. The product is used by all technical business units. SAP Commerce is actively used in the current situation because it includes the e-commerce functions needed in digital retailing. In addition, the ability to track the company's stock integrated with existing ERP (SAP and/or non-SAP) systems gives us an advantage.
- With SAP Commerce Cloud, we have strong content management where we define products, catalogs, and promotions.
- It is possible to carry out transactions with SAP Commerce Cloud in such a way that they are integrated with existing ERP systems.
- SAP Commerce Cloud has a platform where web interfaces are decoded.
- It's a very costly product for small companies. Further cost reduction will increase the choice of the product.
- Learning the SAP Commerce system is difficult for a start. In a simpler way, SAP Commerce product can be learned.