SAP Commerce Cloud

SAP Commerce Cloud

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Top Rated
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Score 8.2 out of 100
Top Rated
SAP Commerce Cloud

Overview

Recent Reviews

Easy to use, Easy to learn

10 out of 10
April 26, 2022
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on …
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It's easy to use

8 out of 10
March 18, 2022
I use SAP Commerce Cloud for our application subscription portal. Some clients involved our tea in the platform selection and we consider …
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Wish we could improve more

10 out of 10
February 24, 2022
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and …
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I'm satisfied

8 out of 10
February 24, 2022
We are using the B2B solution in the Pharmacy industry. The solution helps us to provide the products to our B2B partners. The solution is …
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Awards

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Popular Features

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Product variations (38)

8.9
89%

Website integration (38)

8.9
89%

Product management (38)

8.5
85%

Bulk product upload (38)

8.3
83%

Reviewer Pros & Cons

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Video Reviews (1)

Record

Pricing

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What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Features Scorecard

Online Storefront

8.1
81%

Online Shopping Cart

9.0
90%

Online Payment System

9.2
92%

eCommerce Marketing

7.7
77%

eCommerce Business Management

8.4
84%

Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: Easily setup and connect needed services to run the perfect commerce shop with API first approach, and microservices enabled architecture. Ensure you have the latest innovations and capabilities with continuous deployment of new features so that you can best meet the dynamic customer expectations
  • Supported: Engage customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices. Quickly create and deliver highly engaging commerce experiences that will increase conversions and customer loyalty.
  • Supported: Empower sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey. Optimally monetize your inventory by connecting demand with supply chain. Increase customer satisfaction by responding to customer feedback and sentiments.

SAP Commerce Cloud Screenshots

Product Cockpit for managing catalogs, categories and product contentOrder Management Capabilities including sourcing and allocation rulesCommerce sites on two different mobile devicesLanding page from an e-commerce siteWeb page with product categories and search results from an e-commerce siteScreenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Comparisons

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Frequently Asked Questions

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

What is SAP Commerce Cloud's best feature?

Reviewers rate Abandoned cart recovery highest, with a score of 9.5.

Who uses SAP Commerce Cloud?

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews

(1-25 of 43)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
I'm currently using SAP Commerce Cloud to perform implementations and customizations for our customers using B2C and B2B accelerators. Our main business domains are big technology retail sellers (B2C), clothes sellers (B2C), and service sellers (B2C and B2B). One of the main reasons that our customers choose SAP Commerce Cloud is due to its capacity to handle a large volume of transactions from a high number of concurrent users and the great capacity of scalability.
  • The capacity to handle large volume of transactions.
  • The technical support level.
  • Scalability capabilities.
  • High customization capacity.
  • The complexity of customizing core features are to high.
  • High costs compared to competence.
  • The support of new programming frameworks and tools for more flexibility.
Among the scenarios to which it is best adapted is for the retail sale of almost any type of physical product, and on the contrary, where I think it is less adapted is for the sale of intangible products such as memberships or services.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on websites for our clients. As a developer when you work with SAP Commerce Cloud the job is much easier, tasks like build and deployment are smooth and easy with minimum steps involved. Implementation with the service layer is flexible and easy. Beginners & Java developers can learn and use SAP Commerce Cloud very quickly once the basics are clear. SAP Commerce Cloud is an extensible and flexible solution today in the eCommerce industry.
  • Build and deployment is faster and easier
  • Development is easy with service layer implementation
  • Extensible and Flexible solution
  • can use OOTB functionalities with little configuration
  • Canceling the deployment takes a lot of time and we are helpless without SAP support
  • Production deployment gets stuck and we are helpless without SAP support
  • Support for OOTB issues/ deployment issue should be improved
SAP Commerce Cloud has provided many OOTB functionalities which you can use and extend with minimum configuration. SAP Commerce Cloud has provided UI to manage products/users etc via back office cockpit, Clients can manage websites in SmartEdit, etc. all these make working with SAP Commerce Cloud easier. SAP Commerce Cloud is easier to learn and wiki is very helpful.
Sachi Subaran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The company I worked at was struggling with its E-commerce platform and setting up features to increase sales growth. This is when our management came up with the solution of using SAP Commerce Cloud, a modern-day e-commerce platform that can easily simplify selling and buying processes to increase growth and sales conversions alongside retaining long-term customer loyalty.
  • Intelligent selling services
  • Product content management
  • Order management
  • An in-depth analytics dashboard could be added as a backend feature.
  • Pricing can be decreased.
  • Learning materials on the interface should be provided.
SAP Commerce Cloud is a unique software that we use to customize to meet our specific business needs. This includes managing complex catalogues, and products for creating a hyper-personalized omnichannel experience for the user. These features are aided by AI-powered merchandising, guided selling, and many more supporting functions. Therefore it is a no-brainer that SAP Commerce Cloud suits our business needs.
March 18, 2022

It's easy to use

Score 8 out of 10
Vetted Review
Verified User
Review Source
I use SAP Commerce Cloud for our application subscription portal. Some clients involved our tea in the platform selection and we consider recommending SAP Commerce Cloud it's a good idea as it will support all the use cases they needed. Considering the autoscaling it's a really important part as most of the clients are using it for loads of users.
  • Multilevel versions
  • Easy to develop
  • Easy to scale
  • Fast integrations
  • User experience
  • promotion customization
  • price / high maintenance cost
Sap Commerce Cloud is well suited for B2B and B2C client solutions which we are using currently for our clients. It helps them to get started fast and get the product to the users within time. Also the autoscaling part it's a really good one which helps our clients always.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We support a lot of client projects supporting SAP Commerce Cloud. Many of the clients involve us in the Platform selection phase and once the platform is selected, the implementation is supported by our team as well. At present, I have been working with large Energy and Retail clients on their implementation on the SAP Commerce Cloud.
  • End to end purchase flow
  • Easy to configure promotions
  • Good support
  • Pricing
  • Making package a bit lighter
Based on the overall package, the SAP Commerce cloud provides lots of options OOB for supporting multiple client requirements. It also provides flexibility to customize the code based on client needs. OOB Catalog management, user access management, and Promotion engine have been very helpful in supporting our clients. Overall SAP Commerce cloud deployment process is also smooth.
Score 8 out of 10
Vetted Review
Verified User
Review Source
we use SAP Commerce Cloud to do the deployments on the testing environments of our project and also to do deployment on the production environment, we also use SAP Commerce Cloud to create builds of different releases which are then deployed on various environments, we use Backoffice also for all the testing and production environments which are used in our project, we use HAC to do many things like running Flexi queries, SQL queries, importing and exporting of Impex files, etc. One problem we face with Backoffice of testing environment is that when we enter the login credentials then it keeps on refreshing but doesn't let us log in to the account ..we have to try several times then only we are able to log in..which is quite hectic every time if the same thing happens.
  • deployments are done quite well
  • builds are created quite efficiently without any faults and errors
  • the Backoffice and HAC of SAP turns out to be very helpful in the day to day tasks for the Hybris developers
  • we can check for all the deployments done on each environment and the builds created and deployed on each environment
  • SAP Commerce Cloud reduces the manual work thus increasing the work efficiency of developers
  • logging in to the Backoffice for the testing environment creates a lot of ruckuses, it doesn't let us log in in a single attempt, the page keeps on getting refreshed every time we enter credentials.
  • HAC sometimes works very slowly and doesn't show any error messages, it just gets stuck
SAP Commerce Cloud is well suited to the development and testing work in projects which are based on the technology of SAP Hybris commerce. Backoffice, HAC, and SAP cloud portal helps a lot in developing the project increasing the work efficiency, and reducing the manual work of all the employees thereby giving them more time to invest in the development of new functionalities.
Score 10 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce cloud provides the feature of autoscaling and resources can be scaled up and down based on the requirement automatically.
  • Autoscaling
  • Secure Infrastructure
  • Easy to maintain and process oriented.
  • Deployment logging - Deployment log can be made vigilant to trace the error.
Most of the client companies are preferring the cloud solution as this resolves many problems related to infrastructure and security and the customer who can afford must go with this.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use SAP commerce for Backoffice settings, adding Impex or exporting Impex, changing the configuration for SAP HAC. Many of the base store level or b2b/b2b2b settings we do from the Backoffice. making changes for storefront we use Backoffice. HAC also helps us to add new settings for the storefront, we also use SmartEdit to do necessary changes for the store.
  • Deployment of Dev and stage Enviroments
  • Change Configuration for front store
  • add/remove a functionality from the backoffice.
  • sometimes deployment get fails
  • When try to login it not get logged in at once.
  • Backoffice is slow need to be faster.
* Deployment * Changing configuration * easy to handle * stable
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using SAP Commerce Cloud for our project and client for the B2b use case. We have customized it according to our client's need and it works well. It caters to the various unique needs and desires of all the customers. We have faced problems while deployment mainly for which we connect to SAP support.
  • caters to customer needs
  • delivering personalized experiences
  • maintains standards for structuring the code
  • fetching country from zone or area
  • Spartacus is not fully built
  • It has really high maintenance cost
Sap Commerce Cloud is well suited for B2B and B2C client solutions. It caters to unique needs. We have moved to production really fast after using SAP Commerce Cloud. It has a great product and catalog content design. The cart and checkout flow are quite good to understand. The only problem we face is the payment modules which it provides.
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is used for our application subscription portal.
  • Flexible omnichannel
  • Best suit for B2B application
  • Multilevel versions
  • Wealth of predefined promotions
  • It is expensive
  • No proper training documents available
  • Requires heavy customization
It is best suited for bundling the products, PIM, and integration OCC services.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We provide B2C and B2B solutions to our clients. Mainly for the retail industry such as fashion and fragrance stores. We use most of the core features of SAP Commerce such as the Integration feature, OData, Process Engine for order placement, and user actions (eg. register, forgot password, product stock notification) and Promotions.
  • B2B and B2C
  • Products design
  • Hard to understand payment module flows
It is well suited for long-term projects, but is not so good if your development team has little experience with SAP Commerce Cloud. Some features that we really like are Process Engine, Product Cockpit for product management, Adaptive Search for configuring the Search Profiles, and personalization. These are really easy to configure which boosts our productivity.
Gamze Şenkal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is our new B2B portal module which helps us to create better B2C experiences for our dealers. · With the SAP Commerce Cloud solution, Eczacıbaşı dealers are now able to access the product portfolio, technical specifications, visuals and technical drawing documents, and prices in the same workspace. On the same platform, specially designed screens allow dealers to order the products: offer, order, and delivery processes can be carried out in one digital environment from end to end. On the platform, dealers can instantly access reports such as order, shipment, delivery, and current statements whenever they want. The SAP Commerce Cloud solution was integrated online with the back-end system S/4HANA, enabling the simultaneous execution of business processes.
  • Product listing
  • Ease of shopping
  • One workspace for every need
  • Reporting
  • Performance issues, especially s4 integration for pricing
  • Customer friendly screens (maybe easier to use-design may be changed)
  • Not have a room to enhancements
More suited ones: Eczacıbaşı dealers are now able to access the product portfolio, technical specifications, visuals and technical drawing documents, and prices in the same workspace. On the same platform, specially designed screens allow dealers to order the products: offer, order, and delivery processes can be carried out in one digital environment from end to end. Less suited ones: Ease of usage
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Use to design and develop very complex B2B business model requirements like Assortment, Personalization's, Custom Search Experiences, REST and Soap based integrations, Order and Multiple Cart for the customer, etc.
  • We also resolve problems like displaying real-time pricing as well as stock from ERP, also implement Personalization on the product display.
  • It's is very easy to integrate context-driven services and provide a way for businesses to analyze customer behavior.
  • CCV2 really helps and reduces efforts towards dev-ops like building and deploying code to the environment.
  • One of the best things to solve problems is to have implemented a complex assortment, using adaptive search as well as customizing search flow easily with minimal effort.
  • Business-friendly UI as well as configuration by which Business can customize search experience for specific page-level along with customization of specific value.
  • Flexibility over integrations, at the same time, can provide API as well can be consumers. Also, have OOTB integrations using SCPI which really helps in onboarding Catalogs details to SAP Commerce Cloud.
  • SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and it is out of the box with the minimum effort it is working perfectly.
  • SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.
  • As per experience performance is the area where improvement can be done when ordering 500 products and more.
  • SAP support for CCV2 deployment and SAP Products issues.
  • If we can bring Facet hierarchy feature as well as slider facets options out of box
  • There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
  • As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
  • SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
  • One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
  • And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and suppliers. The company doesn't know about SCPI so all the APIs are custom. I'm in RA since February 2nd, 2021 and as of today, I can say that we have so many issues product of bad assessment and incorrect implementation. A proof for that is to go into our code and check how the code has been written. However, we deal with issues with product master data, customer master data among others. We are integrated with SAP ECC and our business model is based on Subscription. RA sells bundles that contain software, maintenance, and support. SAP doesn't handle the bundle concept so we import part numbers from SAP ECC and we construct the bundle inside SAP Commerce. SAp Commerce calculates prices and feeds the information to different systems internally and everything is made manually.
  • product definition
  • price calculation
  • User experience
  • Performance
  • Bundling
  • Solr
Well suited for B2C retail
Less appropriate for B2B under Business Model based in Subscription
February 24, 2022

I'm satisfied

Catalin Crisan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using the B2B solution in the Pharmacy industry. The solution helps us to provide the products to our B2B partners. The solution is used for multiple countries in Europe. The most important part we use is the classification feature, as the products we sell are quite complex. Besides that, we are trying to use as much as we can from OOTB features.
  • checkout
  • product variants
  • ecommerce ready
  • promotion customization
If you need a quick and robust eCommerce solution, go for it. Besides the robustness, the solution is also a modern one (ie. is using headless CMS - which is provided by Spartacus storefront, build with Angular) If you are tight on budget, you might consider other alternatives that are less robust
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use SAP Commerce Cloud to run both our B2B and B2C ecommerce sites. We chose SAP Commerce Cloud because of how easily it integrates with SAP ERP. We started with B2B (where clean data integration is especially important because of custom-specific pricing and product rules) and were so happy with it that we moved our B2C sites to SAP Commerce Cloud a few years later.
  • Integrates with SAP ERB.
  • Easy to manage product catalogs, especially for multi-site implementations.
  • Simplified access for customer support team to troubleshoot issues.
  • Opportunity for improved search functionality, Solr is built-in and difficult to customize.
  • Opportunity for easier integration with CRM platforms to drive personalization.
  • Opportunity for easier to implement SSO.
SAP Commerce Cloud is well suited to enterprise-level organizations with business and technical teams dedicated to growing and maintaining the MarTech stack; even in a large organization, the company should expect to be able to fund technical partners for larger projects and integrations. It is not appropriate for smaller organizations looking for a more plug and play solution or for someone who is looking to buy something once and then let it run without too much ongoing maintenance.
Sumit Bisht | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We moved all the client implementations from on-premise to cloud and have realized the ease of use of the software over the conventional one. Apart from ease in deployment and a cleaner structure of storefront, back office, and hac, this also gives Kibana based tracking of the logs and APM using Dynatrace.
  • Deployment
  • Debugging
  • Setting up environment specific variables
  • Isolating and monitoring server
  • Cleaner separation between different servers
  • build pipeline customization
  • access related issues
  • troubleshooting without SAP intervention
It's best suited for existing applications built on Hybris (SAP CX) and can easily be used by the addition of a deployment descriptor that also houses environment-specific variables. However, for an application from scratch, it is not readily available from the cloud storage that users can simply clone and start using it. Not having an online marketplace like store to add various OOTB components is a big miss in my opinion.
Yeo Sueiro Lee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
When connecting SAP Commerce Cloud with current ERP systems, this feature comes in handy. For the purposes of order management. It is also useful for dealing with sales and customer service.
  • New features are added on a regular basis.
  • Integration with technologies like ERP is easy.
  • Subscription options for SAP Commerce Cloud are costly
Simplifies customer engagement, catalog creation, and connection to third-party solutions. Collaborate by easily locating, capturing, and accessing data conveniently.
Gauri Hiremath | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is being used by our organization as a cloud storage solution across various eCommerce platforms. It offers multiple digital management features that help us in providing customized solutions as per different requirements. The automation capabilities have made many of our processes hassle-free. It is a very flexible and robust platform.
  • Helps in Web content management
  • Provides a high level of security
  • Streamlined order management
  • Deployment process is complex
  • Pricing is quite expensive
One of the best things about SAP Commerce Cloud is that it performs exceptionally well even when there is a high traffic of data. It allows a high level of customization which has enabled us to offer a wide range of services. Initially, the learning curve for this could be steep but eventually, over time you can get the gist of it easily.
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud has allocated us with digital e-commerce capabilities that [have] leveraged customer engagement with us across multiple channels. We use this tool in three business units (Sales, Finance & accounting and Marketing) in our corporation.
  • SAP Commerce Cloud offers free CSS templates that ease progressive web application development to deliver an experience to customers based on location and device.
  • This solution has powerful search tools, that help our clients to get what they are looking for rapidly.
  • With built-in product content management, we are able to present the right products and services to the right clients.
  • Our company brand has improved by lifting search engine optimization rankings.
  • SAP Commerce Cloud offers poor WYSIWYG editor features to help customize websites to meet our needs. In order to get robust features, it requires integration with external tools like Simditor.
SAP Commerce Cloud suits e-commerce needs for all sizes of organizations that are looking to improve SEO on their brand online and customer engagement. Ever since we implemented this tool, we have maximized ROI by attracting more leads to make purchases by promoting our services.
Score 8 out of 10
Vetted Review
Reseller
Review Source
We are a gold partner and SAP Commerce Cloud is our primary implementation platform. The bulk of our business is in the distribution, industrial, life sciences, big-box retail, and CPG verticals dealing with complex B2B use cases. We have worked with SAP Commerce since its early days of hybris and have leveraged it to work on companies with as little as one product to as many as billions. B2C, B2B, you name it, it is built to suit many complex use cases and scale like none other.
  • Pricing tables
  • Integrations
  • Headless commerce
  • Cloud
  • Front-end Spartacus platform parity
  • More common b2c features
  • Better ux in backoffice
  • Better Ux in smart edit
  • Integration with storybook for angular components in Spartacus
Extremely well suited for businesses with multiple different backend systems, multiple brands, and billions of products. Complex B2B businesses looking to scale confidently with a single platform can feel secure in their decision [to] partner with SAP. Their out-of-the-box front-end accelerators are very dated and do not have the same level of flexibility that their backend does. For a client looking to launch a D2C or luxury B2C experience, I would not recommend relying on simply theming the OOTB storefront due to it lacking a lot of common components and experiences those audiences demand and expect.
Jamaal Dickerson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use SAP Commerce Cloud along with other components of SAP in our organization for eCommerce needs such as receiving payments and reconciling invoices. Through the software, we are able to view return on investment and meet all of our marketing needs. All of our data and material are better managed and organized, and we are able to manage all of our content in an efficient manner. It is also very customizable to meet our needs which is great when things are consistently changing.
  • Ability to manage content.
  • Optimal customer experience.
  • Ability to integrate other SAP products.
  • SAP Commerce Cloud is a bit expensive, but if you use it regularly, it's worth the investment.
SAP Commerce Cloud is great for e-commerce needs. For those with a high volume, this is the software for you. SAP Commerce Cloud may not be necessary for a small organization with small needs and a low workload due to the expensive cost. The training and setup are extensive but if you have a need, it is a great resource.
The support for SAP Commerce Cloud has also been quick, knowledgeable, and very helpful every time I had a question or a need. The training resources are also great.
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is primarily used to receive, pay, and keep track of invoices on a day to day basis by our financial operations team within our greater nonprofit organization and political networks. It is used to help catalogue and archive the work we do for our partners and other external stakeholders.
  • Easy to use interface and record keeping for past and present invoices.
  • Clear, intuitive, and itemized design makes it easy to facilitate back-to-back sales receipts.
  • Accessible to even the most tech-illiterate of people.
  • Could do a better job of training design.
  • Giving updates of new features such as payment portal.
  • Make it easier to add and remove approvers for next steps.
SAP Commerce Cloud is a great system for nonprofit organizations that need to maintain strong, consistent cash flow. It helps with budgeting as well, but it is not a good substitute for a great finance ops department. At a glance, one can see where the money comes and gives and what areas need to be cut back or invested in moving forward (if applicable).
Ben Williams | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
It’s being used specifically within certain silos within the business and is effectively the cornerstone of our digital client platform. The product content management tools help push product details across all our products. It helps is to to create targeted interaction with our customers with a focus on customisation. This allows for better uptake on product which is ultimately more profit.
  • Fully customisable
  • Straightforward UI
  • Customised product offering
  • There’s a high skill ceiling with very little qualified users.
  • Not available as a service.
  • Long way off working as a headless (without a GUI) suite
The software is well suited to managing product catalogues along with their relevant pricing structure, customisation of any offers and discounts and tracking of their uptake. It does this very well. Less appropriate when it needs to be migrated to cloud based as this is a very unclear path and so far overly complex.
Zahit Bogus | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Hybris Commerce is the infrastructure of the project we have developed for the digital banking sector. The product is used by all technical business units. SAP Commerce is actively used in the current situation because it includes the e-commerce functions needed in digital retailing. In addition, the ability to track the company's stock integrated with existing ERP (SAP and/or non-SAP) systems gives us an advantage.
  • With SAP Commerce Cloud, we have strong content management where we define products, catalogs, and promotions.
  • It is possible to carry out transactions with SAP Commerce Cloud in such a way that they are integrated with existing ERP systems.
  • SAP Commerce Cloud has a platform where web interfaces are decoded.
  • It's a very costly product for small companies. Further cost reduction will increase the choice of the product.
  • Learning the SAP Commerce system is difficult for a start. In a simpler way, SAP Commerce product can be learned.
SAP Commerce Cloud offers the ability to manage in-house inventory management on a single platform. I think the most important advantage of this is this: all teams can monitor the product at the same time in physical, online platforms and call centers. Real-time tracking of inventory status across all channels makes inventory tracking very easy. In addition, with the PCM feature, we can easily manage the product's content and catalog.
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.