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SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

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Learn from top reviewers

SAP Commerce Cloud drives easier operation

Rating: 10 out of 10
May 12, 2025
IncentivizedVetted ReviewVerified User
SAP Commerce Cloud is actually quick and one stop solution for businesses to operate from web, mobile or even at retail store. The best part of SAP is you are a inclusive part...
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PRANAY PATRA
Engineer - Information Technology
SENIOR ENGINEER
ASCENDION ENGINEERING PCT LTD
SAP Commerce Cloud2 years of experience
Verified on LinkedIn

SAP Commerce Cloud An excellent B2B Ecomm Platform.

Rating: 7 out of 10
April 27, 2025
IncentivizedVetted ReviewVerified User
SAP Commerce Cloud powers our e-commerce on the website. We were looking for a platform that integrated well with our website CMS (Adobe AEM) and also one that could be used f...
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Verified user
Manager
SAP Commerce Cloud2 years of experience

SAP Commerce Cloud WOWS!

Rating: 9 out of 10
March 20, 2025
IncentivizedVetted ReviewVerified User
FFF Enterprises, Inc. is a biopharmaceutical distributor. We allow our downstream customers to order on-line via SAP Commerce Cloud.
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Brian Wemple
Manager - Information Technology
SAP Technical Manager
FFF Enterprises, Inc.
SAP Commerce Cloud1 year of experience

Using SAP Commerce Cloud to get the most out of your investment

Rating: 7 out of 10
March 7, 2025
IncentivizedVetted ReviewVerified User
Altogether, it was proved that the application of SAP Commerce Cloud has significant positive effects on our marketing campaigns. SAP Commerce Cloud in general has, in my opin...
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Gonzalo Sanchez
Manager - Marketing
Head of Product Innovation
Seguros Monterrey New York Life
SAP Commerce Cloud1 year of experience

Best tool to enhance your shopping experience

Rating: 9 out of 10
January 10, 2025
IncentivizedVetted ReviewVerified User
We use SAP Commerce Cloud mainly for enabling our business to create a unique personalised and seamless shopping experience for our customers. It also provides feature rich di...
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Verified user
Employee
SAP Commerce Cloud1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
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Pricing

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SAP Commerce Cloud

SAP Commerce Cloud

N/A
Unavailable

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

Salesforce Commerce Cloud

Salesforce Commerce Cloud

$4
per month
What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Shopify

Shopify

$29
per month
What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Product Demos

Commerce Cloud B2C

www.sap.com

Commerce Cloud B2B

www.sap.com

SAP Commerce Cloud Overview

www.sap.com
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.8
Avg 7.9

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.9
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

6.4
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

6.8
Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8
Avg 8.1
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Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Contextually relevant shopping experiences for customers across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce, and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Branding and Shipping highest, with a score of 8.4.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 47)

SAP Hybris Review

Rating: 7 out of 10
Incentivized
June 06, 2017
Verified User
Engineer in Engineering
Internet Company, 51-200 employees
Vetted Review
Verified User
SAP Commerce Cloud
4 years of experience
Use Cases and Deployment Scope
SAP Hybris was used by the eCommerce department to handle online transactions, B2B integrations, and order management. It was used as a backbone for backend infrastructure without frontend and content management tools. It addressed eCommerce related problems: product catalog management, custom pricing, promotions, order fulfillment, billing, subscriptions, customer support tools, reporting and tax calculation.
Pros
  • Hybris YAAS - eCommerce as a Service. Great way to provide an eCommerce solution.
  • Modular infrastructure. Third-party vendors can easily provide hybris modules for a particular eCommerce aspect: payment, tax, fulfillment etc.
  • For a proprietary product hybris provides good documentation and community support.
Cons
  • Promotion management is not flexible. It comes with a few out of the box promotions, but if you need to do something advanced you need to customize it.
  • Customization of the promotions is very painful.
  • The object-relational mapping framework (aka items.xml) is a bottleneck. It stores all meta-information in a database which causes migration problems. Hope they allow you to build a persistence layer with standard JPA.
  • It's difficult to get help from official support. Last time I had to file a ticket through teh SAP system which wasn't user-friendly.
Likelihood to Recommend
SAP hybris is well suited for companies that want to open many eCommerce opportunities for business. For example it allows you to start with a solid eCommerce solution and then naturally grow it depending on business needs.

I wouldn't recommend using hybris for small companies, companies established in underdeveloped countries or companies without an engineering department.

E-commerce management at maximum ease

Rating: 8 out of 10
Incentivized
January 05, 2022
GH
Gauri Hiremath
Consultant
Experience Commerce (Marketing & Advertising, 501-1000 employees)
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
View profile
Use Cases and Deployment Scope
SAP Commerce Cloud is being used by our organization as a cloud storage solution across various eCommerce platforms. It offers multiple digital management features that help us in providing customized solutions as per different requirements. The automation capabilities have made many of our processes hassle-free. It is a very flexible and robust platform.
Pros
  • Helps in Web content management
  • Provides a high level of security
  • Streamlined order management
Cons
  • Deployment process is complex
  • Pricing is quite expensive
Likelihood to Recommend
One of the best things about SAP Commerce Cloud is that it performs exceptionally well even when there is a high traffic of data. It allows a high level of customization which has enabled us to offer a wide range of services. Initially, the learning curve for this could be steep but eventually, over time you can get the gist of it easily.

Excellent centralised Data Management with SAP Commerce Cloud

Rating: 8 out of 10
Incentivized
September 25, 2024
Verified User
Employee in Information Technology
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
Use Cases and Deployment Scope
We use SAP Commerce Cloud for all centralised data management in our organisation. We get to know in a timely manner about our regulatory changes and management of complex supply chains. The real time data processing is super helpful too!
Pros
  • Real time data processing
  • Supply chain management
  • Centralized data management
Cons
  • Integrations with legacy software
  • Migrations challenges
  • Compatibility with newer versions as there is a mismatch when it comes to using other features
Likelihood to Recommend
SAP Commerce Cloud is suitable for B2B large complex operations for maintaining processes and streamlining the customer success. It offers scalability and very high reliability. It is not appropriate when an org is looking to shift from a legacy software as migrations are not proper and add up significant work.

Another good solution from SAP in case you already integrated couple of products from this vendor

Rating: 4 out of 10
Incentivized
November 04, 2023
AS
Anton Smyslov
Product Owner
Sunday (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
SAP Commerce Cloud
3 years of experience
Use Cases and Deployment Scope
Mainly as an e-commerce solution: product content management, order management, catalog management, management of marketing campaigns/discounts. In our case we are using it to B2B e-commerce management. Especially useful for managing stocks and variety of products. On top of that we are using it extensively for marketing campaigns management and analytics.
Pros
  • Product content management
  • Order management
  • Scalability
Cons
  • High Costs (very)
  • Usability is not very intuitive
  • Poor documentation
Likelihood to Recommend
Really well suitable for big enterprises and for multi-chanel retailers - there are more than enough features necessary to manage extensive product catalogs and high transaction volumes. Moreover, if you have an extensive catalog of products and digital channels like including web, mobile, social media - it's a good choice. Also consider integration and hiring professionals to make the best out of the tool.
Not appropriate for small business or e-commerce business with very limited needs (only sell, send).

Effective and all-rounder tool but comes with a price

Rating: 6 out of 10
Incentivized
August 01, 2019
Use Cases and Deployment Scope
SAP Commerce Cloud (SAP Hybris) is being used by the ecommerce arm of our company. It serves as an all-in-one platform for managing our ever demanding e-commerce operation. Though we use it mainly for content management, which is very effective, it is also a great tool for automating marketing activities which suits the preferences of customers. It is also a great solution as a source for our analytics in evaluation performance of e-commerce operation.
Pros
  • Content Management
  • Webpage Configuration
  • Analytics
  • Marketing
  • Customer Platform
Cons
  • Expensive tool
  • Lack of documentation/ manual
  • It is intimidating for other users
  • Deeper level of detail when it comes to analytics
Likelihood to Recommend
This tool would greatly benefit large enterprises with large volume of e-commerce activities. It is effective in total management of ecommerce platform. On the other hand, this might not be ideal for small to medium enterprises for reasons that: first, it is expensive and, second the detail might be too much for their own good.
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