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SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

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Learn from top reviewers

SAP Commerce Cloud WOWS!

Rating: 9 out of 10
March 20, 2025
IncentivizedVetted ReviewVerified User
FFF Enterprises, Inc. is a biopharmaceutical distributor. We allow our downstream customers to order on-line via SAP Commerce Cloud.
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Brian Wemple
Manager - Information Technology
SAP Technical Manager
FFF Enterprises, Inc.
SAP Commerce Cloud1 year of experience

SAP Commerce Cloud review

Rating: 9 out of 10
March 18, 2025
IncentivizedVetted ReviewVerified User
I use SAP Commerce Cloud for medicine ordering by customers. No specific problems.
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Verified user
Consultant
SAP Commerce Cloud2 years of experience

Using SAP Commerce Cloud to get the most out of your investment

Rating: 7 out of 10
March 7, 2025
IncentivizedVetted ReviewVerified User
Altogether, it was proved that the application of SAP Commerce Cloud has significant positive effects on our marketing campaigns. SAP Commerce Cloud in general has, in my opin...
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Gonzalo Sanchez
Manager - Marketing
Head of Product Innovation
Seguros Monterrey New York Life
SAP Commerce Cloud1 year of experience

Great e-commerce for already SAP customers.

Rating: 7 out of 10
February 28, 2025
IncentivizedVetted ReviewVerified User
While working with other SAP products, in our company we handled the integration of a SAP Commerce Cloud instance in a pre-existing SAP ecosystem, composed mainly by Customer ...
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Verified user
Analyst
SAP Commerce Cloud2 years of experience

Best tool to enhance your shopping experience

Rating: 9 out of 10
January 10, 2025
IncentivizedVetted ReviewVerified User
We use SAP Commerce Cloud mainly for enabling our business to create a unique personalised and seamless shopping experience for our customers. It also provides feature rich di...
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Verified user
Employee
SAP Commerce Cloud1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
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Pricing

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SAP Commerce Cloud

SAP Commerce Cloud

N/A
Unavailable

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

Salesforce Commerce Cloud

Salesforce Commerce Cloud

$4
per month
What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Shopify

Shopify

$29
per month
What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Product Demos

Commerce Cloud B2C

www.sap.com

Commerce Cloud B2B

www.sap.com

SAP Commerce Cloud Overview

www.sap.com
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.9
Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

6.5
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

6.9
Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.1
Avg 8.0
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Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Contextually relevant shopping experiences for customers across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce, and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Branding and Shipping highest, with a score of 8.4.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 39)

SAP Commerce Cloud is a great product but pricing needs to be reevaluated to make it competitive .

Rating: 7 out of 10
Incentivized
March 11, 2022
Verified User
Director in Information Technology
Information Technology & Services Company, 10,001+ employees
Vetted Review
Verified User
SAP Commerce Cloud
9 years of experience
Use Cases and Deployment Scope
We support a lot of client projects supporting SAP Commerce Cloud. Many of the clients involve us in the Platform selection phase and once the platform is selected, the implementation is supported by our team as well. At present, I have been working with large Energy and Retail clients on their implementation on the SAP Commerce Cloud.
Pros
  • End to end purchase flow
  • Easy to configure promotions
  • Good support
Cons
  • Pricing
  • Making package a bit lighter
Likelihood to Recommend
Based on the overall package, the SAP Commerce cloud provides lots of options OOB for supporting multiple client requirements. It also provides flexibility to customize the code based on client needs. OOB Catalog management, user access management, and Promotion engine have been very helpful in supporting our clients. Overall SAP Commerce cloud deployment process is also smooth.

E-commerce management at maximum ease

Rating: 8 out of 10
Incentivized
January 05, 2022
GH
Gauri Hiremath
Consultant
Experience Commerce (Marketing & Advertising, 501-1000 employees)
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
View profile
Use Cases and Deployment Scope
SAP Commerce Cloud is being used by our organization as a cloud storage solution across various eCommerce platforms. It offers multiple digital management features that help us in providing customized solutions as per different requirements. The automation capabilities have made many of our processes hassle-free. It is a very flexible and robust platform.
Pros
  • Helps in Web content management
  • Provides a high level of security
  • Streamlined order management
Cons
  • Deployment process is complex
  • Pricing is quite expensive
Likelihood to Recommend
One of the best things about SAP Commerce Cloud is that it performs exceptionally well even when there is a high traffic of data. It allows a high level of customization which has enabled us to offer a wide range of services. Initially, the learning curve for this could be steep but eventually, over time you can get the gist of it easily.

Get Live with SAP Commerce Cloud

Rating: 10 out of 10
Incentivized
March 04, 2022
Verified User
Employee in Information Technology
Consumer Services Company, 10,001+ employees
Vetted Review
Verified User
SAP Commerce Cloud
7 years of experience
Use Cases and Deployment Scope
SAP Commerce cloud provides the feature of autoscaling and resources can be scaled up and down based on the requirement automatically.
Pros
  • Autoscaling
  • Secure Infrastructure
  • Easy to maintain and process oriented.
Cons
  • Deployment logging - Deployment log can be made vigilant to trace the error.
Likelihood to Recommend
Most of the client companies are preferring the cloud solution as this resolves many problems related to infrastructure and security and the customer who can afford must go with this.

Best tool to enhance your shopping experience

Rating: 9 out of 10
Incentivized
January 10, 2025
Verified User
Employee in Engineering
Biotechnology Company, 51-200 employees
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
Use Cases and Deployment Scope
We use SAP Commerce Cloud mainly for enabling our business to create a unique personalised and seamless shopping experience for our customers. It also provides feature rich digitally scalable solutions which we can easily deploy on our cloud premises. It really helped us to boost our revenues by almost 20%.
Pros
  • It provides the scalable solution for seamless shopping experience
  • It links supply chain and demand signals with end to end process
  • It supports complex B2B and B2B2C models easily
Cons
  • May be they can reduce the pricing little bit so that it can become more affordable
  • There is a scope to add more features in the dashboard
  • The integration takes some time and it is bit complex
Likelihood to Recommend
SAP Commerce Cloud is well suited if you want to create multiple ways of shopping channels for your customers because it innovates and creates a tailored solution by flexibly combining desired business capabilities. It also contains next generation AI support so we can easily enhance the revenues and sell smartly.

True reason to choose SAP Commerce Cloud

Rating: 9 out of 10
Incentivized
September 26, 2024
Verified User
Employee in Information Technology
Retail Company, 10,001+ employees
Vetted Review
Verified User
SAP Commerce Cloud
8 years of experience
Use Cases and Deployment Scope
As SAP Commerce is proceeding towards Composable Commerce which is one of the best feature where we have more control over UI side independently hence easy to provide best user experience along with mobile apps also. We have release Android and iOS app as well.
Use to design and develop very complex B2B business model requirements like Assortment, Personalization's, Custom Search Experiences, REST and Soap based integrations, Order and Multiple Cart for the customer, etc. We also resolve problems like displaying real-time pricing as well as stock from ERP, also implement Personalization on the product display. It's is very easy to integrate context-driven services and provide a way for businesses to analyze customer behavior. CCV2 really helps and reduces efforts towards dev-ops like building and deploying code to the environment. One of the best things to solve problems is to have implemented a complex assortment, using adaptive search as well as customizing search flow easily with minimal effort.
Pros
  • Business-friendly UI as well as configuration by which Business can customize search experience for specific page-level along with customization of specific value.
  • Flexibility over integrations, at the same time, can provide API as well can be consumers. Also, have OOTB integrations using SCPI which really helps in onboarding Catalogs details to SAP Commerce Cloud.
  • SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and it is out of the box with the minimum effort it is working perfectly.
  • SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.
  • After the Composable Commerce UI and API are loose coupled completely. So multiple team can work independently and easily also using API Spec like swagger integration is easy now.
  • SAP Commerce has added new AI based recommendation engine ISS which is easy to configure in the Commerce site and quickly help client to grow in their business.
Cons
  • As per experience performance is the area where improvement can be done when ordering 500 products and more.
  • SAP support for CCV2 deployment and SAP Products issues.
  • If we can bring Facet hierarchy feature as well as slider facets options out of box
  • There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
  • SAP Commerce Cloud does not provide to keep sensitive keys into Vault from where the keys can be maintained and fetched at runtime.
  • Some performance issues in B2B Hierarchy when there are very big number of parent and child along with nested.
Likelihood to Recommend
With time SAP has added new features and options in deployments as well which make maintenance easy and provide best user experience. So using AI based ISS tool is integrated in commerce site and configured in quick fashion. This gives best product recommendation to User based on the specific user behavior which helped client to grow their business.

As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily. SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily. One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers. And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.
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