SAP Commerce Cloud

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SAP Commerce Cloud

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What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Alternatives Pricing

Salesforce Commerce Cloud

$4

per month

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Shopify

$29

per month

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Product Demos

Commerce Cloud B2C

www.sap.com

Commerce Cloud B2B

www.sap.com

SAP Commerce Cloud Overview

www.sap.com

Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.8

Avg 7.9

8.2
Product catalog & listings
(78) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
8.2
Product management
(78) Ratings
Product catalog can be easily updated.
8
Bulk product upload
(75) Ratings
Admins can upload products in bulk using spreadsheets.
8.4
Branding
(72) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
7.5
Mobile storefront
(72) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
7.7
Product variations
(72) Ratings
Products with variations or configurable options are easy to list and easy to browse.
7.7
Website integration
(77) Ratings
Integrates with an existing company website or blog.
7.9
Visual customization
(73) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
6.9
CMS
(74) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.9

Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

6.4

Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

6.8

Avg 7.7

6.8
Promotions & discounts
(73) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
7.2
Personalized recommendations
(66) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
6.5
SEO
(64) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8

Avg 8.1

8
Multi-site management
(70) Ratings
Administrators can manage multiple storefronts or websites under one umbrella.
8.2
Order processing
(72) Ratings
Includes tools or integrations for order processing.
8.2
Inventory management
(67) Ratings
Includes tools or integrations for managing inventory.
8.4
Shipping
(67) Ratings
Includes tools or integrations for order fulfillment of physical products.
7.4
Custom functionality
(71) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.

Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Show Unsupported Features

Online Storefront Features

Supported: Product catalog & listings
Supported: Product management
Supported: Bulk product upload
Supported: Branding
Supported: Search & filter
Supported: Mobile storefront
Supported: Product variations
Supported: Subscriptions & downloads
Supported: Website integration
Supported: Visual customization
Supported: CMS
Supported: Customer service tools

Online Shopping Cart Features

Supported: Tax calculator
Supported: Shipping calculator
Supported: Checkout user experience

Online Payment System Features

Supported: Returns & refunds
Supported: Single-click checkout
Supported: eCommerce security
Supported: Credit card transaction fee
Supported: B2B features

eCommerce Marketing Features

Supported: Promotions & discounts
Supported: Personalized recommendations
Supported: SEO
Supported: Product reviews
Supported: Social commerce integration
Supported: Customer registration

eCommerce Business Management Features

Supported: Multi-site management
Supported: Order processing
Supported: Inventory management
Supported: Accounting
Supported: Shipping
Supported: Custom functionality

Additional Features

Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
Supported: Contextually relevant shopping experiences for customers across online and offline channels and devices
Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product content

Screenshot of Order Management Capabilities including sourcing and allocation rules

Screenshot of commerce sites on two different mobile devices

Screenshot of a landing page from an e-commerce site

Screenshot of a web page with product categories and search results from an e-commerce site

Screenshot of headless commerce storefronts

SAP Commerce Cloud Videos

Watch Perfect Omnichannel expereince

Watch Intelligent selling services

Watch B2B Commerce

SAP Commerce Cloud Integrations

Dynamic Yield
Coveo Qubit
Sitecore Search
Algolia
Visa Acceptance Solutions (CyberSource)
Adyen
Worldpay from FIS
Stripe Payments
Braintree, a PayPal service
Avalara
Vertex
SAP S/4HANA Cloud
SAP ERP, ECC
SAP Marketing Cloud
SAP Sales Cloud
SAP Service Cloud
SAP CPQ
SAP Customer Data Solutions
Bloomreach - The Agentic Platform for Personalization
Monetate
Apache Solr
OpenText Digital Asset Management for SAP Solutions
CELUM ContentHub
Mirakl Marketplace Platform
SAP Emarsys
Tenovos
Empathy.co
Twiggle
EasyAsk
Paybright
SAP Commerce Marketplace Management by Mirakl
SAP Store Management solutions by GK
SAP Paybacks and Chargebacks by Vistex

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No
Supported Countries	Global
Supported Languages	50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce, and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Branding and Shipping highest, with a score of 8.4.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).

Comparisons

View all alternatives

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Reviews From Top Reviewers

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(1-5 of 84)

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Relook the e-commerce journey using SAP Commerce Cloud

Rating: 9 out of 10

November 08, 2022

CC

Chetan Chopade

SAP Cx Manager

PwC India (Information Technology & Services, 10,001+ employees)

Vetted Review

Verified User

8 years of experience

Use Cases and Deployment Scope

The solution designed was powered by SAP Cx suite of applications and led to a complete front office transformation through – SAP Commerce Cloud, SAP Sales & Service Cloud and SAP Business by Design and backed by SAP S4/HANA to implement the desired digital transformation. The SAP Commerce Cloud helped client to provide its customers with a self-service portal to interact with their dealers & sales team, access latest company and machinery information, fleet management and hierarchy management as well as to avail service and spare part products. This digital transformation project has helped in improving the way in which the company engages with its customers and dealers. The first Spartacus implementation in India and first in construction equipment industry. Helped in automating the manual processes and reducing the overall turn around time. Post implementation there has been a significant increase in the number of customer registrations. First mover advantage in construction equipment industry with single platform for all requirements Expect a decrease in the transaction cost, increase in efficiency of sales and service team as well as dealers with the automated process through the digital platforms.

Pros

Commerce engine works really well and easy customization journey for end users
Seamless integrations with SAP system at the backend
Promotions engines are easy configurable for business users to publish the promotions
Headless architecture helps client to have better frontend experience

Cons

Should have some libraries in-build to create dashboards and reports
Should have simplified flow for the oData integrations with non-SAP systems

Likelihood to Recommend

In B2B scenarios for the primary orders, commerce cloud fits very well and have background services readily usable.
In Searching it should give some more configuration based cockpit for the advance search configuration and custom attribute searching.
B2B content management and promotions management is very easy from business perspective and helps to reduce the dependency on the development team.

Good e-commerce solution

Rating: 10 out of 10

July 30, 2019

OS

Oleksandr Sholokh

Senior Software Engineer

EPAM Systems (Retail, 10,001+ employees)

Vetted Review

Verified User

Use Cases and Deployment Scope

Our customers used SAP hybris as an e-commerce platform for retail in the Internet and call centers. Our department customized hybris for small and big retailers in different areas (building materials, clothes, cosmetic, software subscriptions, licenses, etc.) The primary business goal which hybris resolves is the establishment of an enterprise e-commerce platform in a short time.

Pros

Wide list of promotion and voucher (coupon) types allows you to build different promo campaigns.
The WCMS system with smartedit allows flexible management of your content with different personalisation rules and preview mode.
Call Centre module helps you to handle more purchases and assist your customers.
The Assisted Service Module extends the area of your customers with "Internet" newbies. A call centre agent could do a full set of customer actions with the help of this module.
Commerce oriented data model (Products, Categories, Catalogues, Prices, Customers, Orders etc..) of hybris allows you to save a lot of time when you implementing new e-commerce solution.
Able to handle a lot of requests. Hybris is a well scalable system. So, with proper configuration, it will work fine on a big promo campaign like Black Friday or Cyber Monday.

Cons

Some modules were written a long time ago and it's very hard to customise them (WCMS, CS, old promo engine).

Likelihood to Recommend

Hybris is really good for a quick start with enterprise e-commerce. It has a lot of solutions from scratch (responsive storefront, content management system, call centre, order management, reporting, etc.). Most of the common customer journeys are already covered by SAP hybris and you will need to do minimum customisations.

Enterprise e-commerce suite

Rating: 7 out of 10

March 28, 2016

BA

Bora Aymete

Systems Analyst

Koton Mağazacılık (Retail, 5001-10,000 employees)

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

Hybris is being used by our e-commerce department. As a fashion company which has more than 400 physical shops in country and abroad, it helps us sell our products online.

Pros

Enterprise structure.
Robust platform
Many out of the box modules

Cons

Hard to extend
Needs very detailed planning
Cannot be managed by small teams

Likelihood to Recommend

Suited for enterprise projects. Not appropriate for small companies.

Leader e-commerce product

Rating: 7 out of 10

Mustafa Yildirim, MSc, PMP, PSM

March 14, 2016

MY

Java Developer

Koton Mağazacılık (Retail, 5001-10,000 employees)

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

Hybris is being used in b2c project on textile retails in my company

Pros

Spring framework
Extensible architecture
Internationalization is ready to go
Leader product
Rich modules

Cons

Not easy to implement as seen firstly
Impex structure is not so familiar to developers
Native persistence layer
Not relying on only Spring, involved Jalo layer
Closed community, you can not get easy answers by internet searching

Likelihood to Recommend

It is well suited for enterprise companies to be able to get profits from many modules and features.

SAP Commerce cloud enables you for standard B2B E-commerce scenarios

Rating: 7 out of 10

October 26, 2023

Verified User

C-Level Executive in Information Technology

Machinery Company, 1001-5000 employees

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

The SAP Commerce Cloud is used for our key e-commerce markets and helps us to reach our B2B customers to enable them to use a quick and easy way to place orders online

Pros

content management
promotion engine
product data handling

Cons

Marketplace capabilities
Monolithic architecture that holds a certain complexity in terms of customizability

Likelihood to Recommend

I see it as capable for standard e-commerce /webshop scenarious. So if you are looking for a solution for a standard scenario. (product > cart > checkout) this would be a potential solution. I do not see the solution a good fit for marketplace scenarios or sophisticated transactional models such as pay per use models since it is a monolothic system and not so much a composable software.