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SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

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Learn from top reviewers

SAP Commerce Cloud drives easier operation

Rating: 10 out of 10
May 12, 2025
IncentivizedVetted ReviewVerified User
SAP Commerce Cloud is actually quick and one stop solution for businesses to operate from web, mobile or even at retail store. The best part of SAP is you are a inclusive part...
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PRANAY PATRA
Engineer - Information Technology
SENIOR ENGINEER
ASCENDION ENGINEERING PCT LTD
SAP Commerce Cloud2 years of experience
Verified on LinkedIn

SAP Commerce Cloud An excellent B2B Ecomm Platform.

Rating: 7 out of 10
April 27, 2025
IncentivizedVetted ReviewVerified User
SAP Commerce Cloud powers our e-commerce on the website. We were looking for a platform that integrated well with our website CMS (Adobe AEM) and also one that could be used f...
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Verified user
Manager
SAP Commerce Cloud2 years of experience

SAP Commerce Cloud WOWS!

Rating: 9 out of 10
March 20, 2025
IncentivizedVetted ReviewVerified User
FFF Enterprises, Inc. is a biopharmaceutical distributor. We allow our downstream customers to order on-line via SAP Commerce Cloud.
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Brian Wemple
Manager - Information Technology
SAP Technical Manager
FFF Enterprises, Inc.
SAP Commerce Cloud1 year of experience

Using SAP Commerce Cloud to get the most out of your investment

Rating: 7 out of 10
March 7, 2025
IncentivizedVetted ReviewVerified User
Altogether, it was proved that the application of SAP Commerce Cloud has significant positive effects on our marketing campaigns. SAP Commerce Cloud in general has, in my opin...
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Gonzalo Sanchez
Manager - Marketing
Head of Product Innovation
Seguros Monterrey New York Life
SAP Commerce Cloud1 year of experience

Best tool to enhance your shopping experience

Rating: 9 out of 10
January 10, 2025
IncentivizedVetted ReviewVerified User
We use SAP Commerce Cloud mainly for enabling our business to create a unique personalised and seamless shopping experience for our customers. It also provides feature rich di...
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Verified user
Employee
SAP Commerce Cloud1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
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Pricing

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SAP Commerce Cloud

SAP Commerce Cloud

N/A
Unavailable

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

Salesforce Commerce Cloud

Salesforce Commerce Cloud

$4
per month
What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Shopify

Shopify

$29
per month
What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Product Demos

Commerce Cloud B2C

www.sap.com

Commerce Cloud B2B

www.sap.com

SAP Commerce Cloud Overview

www.sap.com
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.8
Avg 7.9

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.9
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

6.4
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

6.8
Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8
Avg 8.1
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Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Contextually relevant shopping experiences for customers across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce, and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Branding and Shipping highest, with a score of 8.4.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 84)

Easy to use, Easy to learn

Rating: 10 out of 10
Incentivized
April 26, 2022
Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employees
Vetted Review
Verified User
SAP Commerce Cloud
8 years of experience
Use Cases and Deployment Scope
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on websites for our clients. As a developer when you work with SAP Commerce Cloud the job is much easier, tasks like build and deployment are smooth and easy with minimum steps involved. Implementation with the service layer is flexible and easy. Beginners & Java developers can learn and use SAP Commerce Cloud very quickly once the basics are clear. SAP Commerce Cloud is an extensible and flexible solution today in the eCommerce industry.
Pros
  • Build and deployment is faster and easier
  • Development is easy with service layer implementation
  • Extensible and Flexible solution
  • can use OOTB functionalities with little configuration
Cons
  • Canceling the deployment takes a lot of time and we are helpless without SAP support
  • Production deployment gets stuck and we are helpless without SAP support
  • Support for OOTB issues/ deployment issue should be improved
Likelihood to Recommend
SAP Commerce Cloud has provided many OOTB functionalities which you can use and extend with minimum configuration. SAP Commerce Cloud has provided UI to manage products/users etc via back office cockpit, Clients can manage websites in SmartEdit, etc. all these make working with SAP Commerce Cloud easier. SAP Commerce Cloud is easier to learn and wiki is very helpful.

It's easy to use

Rating: 8 out of 10
Incentivized
March 18, 2022
Verified User
Consultant in Information Technology
Online Media Company, 11-50 employees
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
Use Cases and Deployment Scope
I use SAP Commerce Cloud for our application subscription portal. Some clients involved our tea in the platform selection and we consider recommending SAP Commerce Cloud it's a good idea as it will support all the use cases they needed. Considering the autoscaling it's a really important part as most of the clients are using it for loads of users.
Pros
  • Multilevel versions
  • Easy to develop
  • Easy to scale
  • Fast integrations
  • User experience
Cons
  • promotion customization
  • price / high maintenance cost
Likelihood to Recommend
Sap Commerce Cloud is well suited for B2B and B2C client solutions which we are using currently for our clients. It helps them to get started fast and get the product to the users within time. Also the autoscaling part it's a really good one which helps our clients always.

Easy to Use with Testing

Rating: 6 out of 10
Incentivized
March 04, 2022
rj
rajkumar jaiswal
Application Development Associate
accenture (Insurance, 10,001+ employees)
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
Use Cases and Deployment Scope
We use SAP commerce for Backoffice settings, adding Impex or exporting Impex, changing the configuration for SAP HAC. Many of the base store level or b2b/b2b2b settings we do from the Backoffice. making changes for storefront we use Backoffice. HAC also helps us to add new settings for the storefront, we also use SmartEdit to do necessary changes for the store.
Pros
  • Deployment of Dev and stage Enviroments
  • Change Configuration for front store
  • add/remove a functionality from the backoffice.
Cons
  • sometimes deployment get fails
  • When try to login it not get logged in at once.
  • Backoffice is slow need to be faster.
Likelihood to Recommend
* Deployment * Changing configuration * easy to handle * stable

Excellent SAP platform easy to implement and integrate.

Rating: 9 out of 10
Incentivized
July 28, 2023
SH
Sandra Hazard
Product Marketing Manager
Smith+Nephew (Medical Device, 10,001+ employees)
Vetted Review
Verified User
SAP Commerce Cloud
3 years of experience
View profile
Use Cases and Deployment Scope
Content and data management, 360 degrees of our customers, merchandising and sales and business model optimization, SAP Commerce Cloud transactions can be carried out in such a way that they interact with current ERP systems. We use SAP Commerce Cloud to create builds of different versions, which are then deployed to various environments. We also use Backoffice for all test and production environments in our project, and we use HAC for a variety of tasks such as running Flexi queries, SQL queries, importing and exporting Impex files, and so on.
Pros
  • SAP Commerce Cloud lowers manual effort, enhancing developer labor efficiency, and provides a strong content management system where we specify items, catalogs, and promotions.
  • Deployments are done well, and builds are created quickly with no crashes or issues.
  • SAP Backoffice and HAC are extremely useful in the daily lives of Hybris developers since they allow us to check all implementations done in each environment as well as compilations prepared and implemented in each environment.
Cons
  • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
  • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
Likelihood to Recommend
SAP Commerce Cloud is highly suited for development and testing work on projects based on SAP Hybris commerce technology since the cloud-based solution overcomes numerous infrastructure and security challenges. Backoffice, HAC, and the SAP cloud site all contribute significantly to the project's development by enhancing efficiency and eliminating manual labor for all staff, giving them more time to engage in the creation of new functionality.

Using SAP Commerce Cloud to get the most out of your investment

Rating: 7 out of 10
Incentivized
March 07, 2025
GS
Gonzalo Sanchez
Head of Product Innovation
Seguros Monterrey New York Life (Insurance, 1001-5000 employees)
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
View profile
Use Cases and Deployment Scope
Altogether, it was proved that the application of SAP Commerce Cloud has significant positive effects on our marketing campaigns. SAP Commerce Cloud in general has, in my opinion, a major role to play for our marketing campaigns. A broad toolkit available has allowed us to experiment and iterate decisions rapidly using data that is present.
Pros
  • Provides analytics of the campaign, which enables the necessary changes to be made immediately.
  • Supports individual communications, as it helps to improve the overall satisfaction of customers and their loyalty to the company/brand.
  • Coordinates all the activities to maintain the free flow of data between different sectors in business to enhance efficiency.
Cons
  • For the initial configuration, one can expect it may take a considerable amount of time and even specialist knowledge.
  • Some of them are better suited for large business organizations, which may restrict the versatility of applications.
  • It may be resource intensive, which can be a problem for a smaller hosting environment for the platform.
Likelihood to Recommend
One thing to mention is that we had a flash sale campaign that was monitored by SAP Commerce Cloud, where it was easy to adjust ad spend because all the data was available immediately, leading to an increase in conversion. Easy integration with other SAP products has made our work flow more organic; this, in turn, has given better efficiency across the team.
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