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SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
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Pricing

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What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Product Demos

Commerce Cloud B2C

www.sap.com

Commerce Cloud B2B

www.sap.com

SAP Commerce Cloud Overview

www.sap.com
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.9
Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

6.5
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

6.9
Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.1
Avg 8.0
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Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Contextually relevant shopping experiences for customers across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce, and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Branding and Shipping highest, with a score of 8.4.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 33)

True reason to choose SAP Commerce Cloud

Rating: 9 out of 10
September 26, 2024
Vetted Review
Verified User
SAP Commerce Cloud
8 years of experience
As SAP Commerce is proceeding towards Composable Commerce which is one of the best feature where we have more control over UI side independently hence easy to provide best user experience along with mobile apps also. We have release Android and iOS app as well.
Use to design and develop very complex B2B business model requirements like Assortment, Personalization's, Custom Search Experiences, REST and Soap based integrations, Order and Multiple Cart for the customer, etc. We also resolve problems like displaying real-time pricing as well as stock from ERP, also implement Personalization on the product display. It's is very easy to integrate context-driven services and provide a way for businesses to analyze customer behavior. CCV2 really helps and reduces efforts towards dev-ops like building and deploying code to the environment. One of the best things to solve problems is to have implemented a complex assortment, using adaptive search as well as customizing search flow easily with minimal effort.
  • Business-friendly UI as well as configuration by which Business can customize search experience for specific page-level along with customization of specific value.
  • Flexibility over integrations, at the same time, can provide API as well can be consumers. Also, have OOTB integrations using SCPI which really helps in onboarding Catalogs details to SAP Commerce Cloud.
  • SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and it is out of the box with the minimum effort it is working perfectly.
  • SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.
  • After the Composable Commerce UI and API are loose coupled completely. So multiple team can work independently and easily also using API Spec like swagger integration is easy now.
  • SAP Commerce has added new AI based recommendation engine ISS which is easy to configure in the Commerce site and quickly help client to grow in their business.
Cons
  • As per experience performance is the area where improvement can be done when ordering 500 products and more.
  • SAP support for CCV2 deployment and SAP Products issues.
  • If we can bring Facet hierarchy feature as well as slider facets options out of box
  • There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
  • SAP Commerce Cloud does not provide to keep sensitive keys into Vault from where the keys can be maintained and fetched at runtime.
  • Some performance issues in B2B Hierarchy when there are very big number of parent and child along with nested.
With time SAP has added new features and options in deployments as well which make maintenance easy and provide best user experience. So using AI based ISS tool is integrated in commerce site and configured in quick fashion. This gives best product recommendation to User based on the specific user behavior which helped client to grow their business.

As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily. SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily. One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers. And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.

SAP Commerce Cloud is a great enterprise scalable solution (it is not for quick and cheap implementations)

Rating: 8 out of 10
May 18, 2023
Vetted Review
Verified User
SAP Commerce Cloud
3 years of experience
We have a global B2B & B2C template
  • Integrations
  • Enterprise
  • Scalable
Cons
  • not user friendly CMS
  • Low code / No code
  • Lack of development partners
Quick and small webshops

Wish we could improve more

Rating: 10 out of 10
February 24, 2022
Vetted Review
Verified User
SAP Commerce Cloud
7 years of experience
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and suppliers. The company doesn't know about SCPI so all the APIs are custom. I'm in RA since February 2nd, 2021 and as of today, I can say that we have so many issues product of bad assessment and incorrect implementation. A proof for that is to go into our code and check how the code has been written. However, we deal with issues with product master data, customer master data among others. We are integrated with SAP ECC and our business model is based on Subscription. RA sells bundles that contain software, maintenance, and support. SAP doesn't handle the bundle concept so we import part numbers from SAP ECC and we construct the bundle inside SAP Commerce. SAp Commerce calculates prices and feeds the information to different systems internally and everything is made manually.
  • product definition
  • price calculation
  • User experience
Cons
  • Performance
  • Bundling
  • Solr
Well suited for B2C retail
Less appropriate for B2B under Business Model based in Subscription

Our New Life: SAP Commerce Cloud

Rating: 8 out of 10
February 26, 2022
Vetted Review
Verified User
SAP Commerce Cloud
2 years of experience
SAP Commerce Cloud is our new B2B portal module which helps us to create better B2C experiences for our dealers. · With the SAP Commerce Cloud solution, Eczacıbaşı dealers are now able to access the product portfolio, technical specifications, visuals and technical drawing documents, and prices in the same workspace. On the same platform, specially designed screens allow dealers to order the products: offer, order, and delivery processes can be carried out in one digital environment from end to end. On the platform, dealers can instantly access reports such as order, shipment, delivery, and current statements whenever they want. The SAP Commerce Cloud solution was integrated online with the back-end system S/4HANA, enabling the simultaneous execution of business processes.
  • Product listing
  • Ease of shopping
  • One workspace for every need
  • Reporting
Cons
  • Performance issues, especially s4 integration for pricing
  • Customer friendly screens (maybe easier to use-design may be changed)
  • Not have a room to enhancements
More suited ones: Eczacıbaşı dealers are now able to access the product portfolio, technical specifications, visuals and technical drawing documents, and prices in the same workspace. On the same platform, specially designed screens allow dealers to order the products: offer, order, and delivery processes can be carried out in one digital environment from end to end. Less suited ones: Ease of usage

Robust solution for long term projects

Rating: 9 out of 10
February 28, 2022
Vetted Review
Verified User
SAP Commerce Cloud
3 years of experience
We provide B2C and B2B solutions to our clients. Mainly for the retail industry such as fashion and fragrance stores. We use most of the core features of SAP Commerce such as the Integration feature, OData, Process Engine for order placement, and user actions (eg. register, forgot password, product stock notification) and Promotions.
  • B2B and B2C
  • Products design
Cons
  • Hard to understand payment module flows
It is well suited for long-term projects, but is not so good if your development team has little experience with SAP Commerce Cloud. Some features that we really like are Process Engine, Product Cockpit for product management, Adaptive Search for configuring the Search Profiles, and personalization. These are really easy to configure which boosts our productivity.
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