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SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

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Learn from top reviewers

SAP Commerce Cloud WOWS!

Rating: 9 out of 10
March 20, 2025
IncentivizedVetted ReviewVerified User
FFF Enterprises, Inc. is a biopharmaceutical distributor. We allow our downstream customers to order on-line via SAP Commerce Cloud.
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Brian Wemple
Manager - Information Technology
SAP Technical Manager
FFF Enterprises, Inc.
SAP Commerce Cloud1 year of experience

SAP Commerce Cloud review

Rating: 9 out of 10
March 18, 2025
IncentivizedVetted ReviewVerified User
I use SAP Commerce Cloud for medicine ordering by customers. No specific problems.
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Verified user
Consultant
SAP Commerce Cloud2 years of experience

Using SAP Commerce Cloud to get the most out of your investment

Rating: 7 out of 10
March 7, 2025
IncentivizedVetted ReviewVerified User
Altogether, it was proved that the application of SAP Commerce Cloud has significant positive effects on our marketing campaigns. SAP Commerce Cloud in general has, in my opin...
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Gonzalo Sanchez
Manager - Marketing
Head of Product Innovation
Seguros Monterrey New York Life
SAP Commerce Cloud1 year of experience

Great e-commerce for already SAP customers.

Rating: 7 out of 10
February 28, 2025
IncentivizedVetted ReviewVerified User
While working with other SAP products, in our company we handled the integration of a SAP Commerce Cloud instance in a pre-existing SAP ecosystem, composed mainly by Customer ...
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Verified user
Analyst
SAP Commerce Cloud2 years of experience

Best tool to enhance your shopping experience

Rating: 9 out of 10
January 10, 2025
IncentivizedVetted ReviewVerified User
We use SAP Commerce Cloud mainly for enabling our business to create a unique personalised and seamless shopping experience for our customers. It also provides feature rich di...
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Verified user
Employee
SAP Commerce Cloud1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
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Pricing

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SAP Commerce Cloud

SAP Commerce Cloud

N/A
Unavailable

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

Salesforce Commerce Cloud

Salesforce Commerce Cloud

$4
per month
What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Shopify

Shopify

$29
per month
What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Product Demos

Commerce Cloud B2C

www.sap.com

Commerce Cloud B2B

www.sap.com

SAP Commerce Cloud Overview

www.sap.com
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.9
Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

6.5
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

6.9
Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.1
Avg 8.0
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Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Contextually relevant shopping experiences for customers across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce, and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Branding and Shipping highest, with a score of 8.4.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 82)

SAP Commerce Cloud is supporting our multichannel and global product strategy.

Rating: 8 out of 10
Incentivized
October 25, 2023
Verified User
Manager in Information Technology
Chemicals Company, 10,001+ employees
Vetted Review
Verified User
SAP Commerce Cloud
2 years of experience
Use Cases and Deployment Scope
We utilize SAP Commerce Cloud for managing our online sales and customer interactions. The platform aids in addressing the challenges of complex supply chains and regulatory compliance by centralizing data and processes. Our use case extends from inventory management to customer service, ensuring seamless operations. Integrated analytics are beneficial for market insights, although there’s a learning curve to fully exploit its capabilities. Real-time data processing is crucial for maintaining regulatory compliance and meeting customer expectations. Despite its robustness, the initial setup was complex, and the user interface could be more intuitive. The scalability of SAP Commerce Cloud, however, aligns well with our evolving business needs, making it a viable long-term solution for our digital commerce operations within the intricate landscape of the chemicals industry.
Pros
  • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
  • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
Cons
  • User Interface (UI): The user interface of SAP Commerce Cloud could be more intuitive. Users often find the interface to be not as user-friendly, which may require additional training to navigate efficiently. Enhancing the UI to be more intuitive could significantly shorten the learning curve and improve user satisfaction.
  • Documentation and Support: Improved documentation and more readily available support could aid in addressing user issues more efficiently.
  • Integration Challenges: difficulty with integrating our legacy inventory systems.
Likelihood to Recommend
Multi-Channel Commerce: Firms aiming to provide a seamless customer experience across multiple channels (online, mobile, in-store) may find SAP Commerce Cloud’s omnichannel commerce capabilities useful. Global Operations: Companies with global operations can benefit from the multi-site, multi-currency, and multi-language capabilities of SAP Commerce Cloud, facilitating a unified commerce platform across diverse geographical locations.

SAP Hybris Review

Rating: 7 out of 10
Incentivized
June 06, 2017
Verified User
Engineer in Engineering
Internet Company, 51-200 employees
Vetted Review
Verified User
SAP Commerce Cloud
4 years of experience
Use Cases and Deployment Scope
SAP Hybris was used by the eCommerce department to handle online transactions, B2B integrations, and order management. It was used as a backbone for backend infrastructure without frontend and content management tools. It addressed eCommerce related problems: product catalog management, custom pricing, promotions, order fulfillment, billing, subscriptions, customer support tools, reporting and tax calculation.
Pros
  • Hybris YAAS - eCommerce as a Service. Great way to provide an eCommerce solution.
  • Modular infrastructure. Third-party vendors can easily provide hybris modules for a particular eCommerce aspect: payment, tax, fulfillment etc.
  • For a proprietary product hybris provides good documentation and community support.
Cons
  • Promotion management is not flexible. It comes with a few out of the box promotions, but if you need to do something advanced you need to customize it.
  • Customization of the promotions is very painful.
  • The object-relational mapping framework (aka items.xml) is a bottleneck. It stores all meta-information in a database which causes migration problems. Hope they allow you to build a persistence layer with standard JPA.
  • It's difficult to get help from official support. Last time I had to file a ticket through teh SAP system which wasn't user-friendly.
Likelihood to Recommend
SAP hybris is well suited for companies that want to open many eCommerce opportunities for business. For example it allows you to start with a solid eCommerce solution and then naturally grow it depending on business needs.

I wouldn't recommend using hybris for small companies, companies established in underdeveloped countries or companies without an engineering department.

SAP Review

Rating: 6 out of 10
Incentivized
October 31, 2023
RR
Raj Rai
Financial Controller
Innovative Freeze Dried Food (Food Production, 51-200 employees)
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
Use Cases and Deployment Scope
We use SAP Commerce Cloud in our organization to help our people go out and market our product more efficiently and professionally than before.
Pros
  • Ease of use
  • Navigation of the site is very clean
  • Integration of other business components into the commerce cloud is very helpful
Cons
  • Customer service ticket items sometimes take a while
  • Pricing is somewhat a bit much in my opinion
  • There needs to be extensive training on how to get used to the product
Likelihood to Recommend
SAP Commerce Cloud is well suited for enterprises with a lot of different product varieties that need help organizing and keeping well situated to get out to the customer base

SAP Commerce Cloud

Rating: 10 out of 10
Incentivized
September 02, 2023
RT
Rajiv Thakur
Sr. Manager IT
Mankind Pharma Ltd (Pharmaceuticals, 10,001+ employees)
Vetted Review
Verified User
SAP Commerce Cloud
5 years of experience
Use Cases and Deployment Scope
SAP Commerce Cloud is one of the best platform for selling products directly to customers. We are using B2C model and it has reduced the time to market and also enabled the trust of customers about products.
Pros
  • Easily integration with SAP S4HANA
  • The Shopping experience is smooth
  • Support API for integration with non-sap products
  • Customized reports are available
Cons
  • Less knowledge sharing platform available
  • User interface should be improvise for better experience of end users
  • Needs to work on Costing
Likelihood to Recommend
Less manual work needed in this platform

SAP Commerce Cloud is well suited for eCommerce especially if you have SAP S/4HANA

Rating: 9 out of 10
Incentivized
October 25, 2023
CA
Charles Ahn
Director
KPMG (Information Technology & Services, 10,001+ employees)
Vetted Review
Verified User
SAP Commerce Cloud
10 years of experience
View profile
Use Cases and Deployment Scope
I led teams that designed and implemented SAP Commerce Cloud to enable online B2B and B2C eCommerce for clients.
Pros
  • B2C and B2B Webshops
  • Online Product Catalog
  • Reactive user interface development
  • Easy to navigate end user experience
  • Direct inbuilt interface with SAP for order management and fulfillment
Cons
  • SAP Commerce Cloud does not have large market share
  • More industry specific templates are needed
  • Better performance monitoring and tuning tools are needed
Likelihood to Recommend
SAP Commerce Cloud is an excellent choice for eCommerce for companies and organizations that already have SAP as their back office ERP order management, fulfillment and financial system.
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