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SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

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Recent Reviews

SAP Review

6 out of 10
October 31, 2023
Incentivized
We use SAP Commerce Cloud in our organization to help our people go out and market our product more efficiently and professionally than …
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Feels quite outdated

6 out of 10
October 25, 2023
Incentivized
SAP Commerce Cloud is our commerce platform. It is a very extensive platform and comes with OMS, product management and much more. It does …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product management (65)
    8.9
    89%
  • Bulk product upload (63)
    8.5
    85%
  • Product catalog & listings (64)
    8.4
    84%
  • Website integration (64)
    8.3
    83%

Reviewer Pros & Cons

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Video Reviews

1 video

SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
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Pricing

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What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Product Demos

Headless eCommerce with SAP Commerce Cloud

YouTube
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

8.2
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.1
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.2
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.7
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.9
Avg 7.8
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Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of Commerce sites on two different mobile devicesScreenshot of Landing page from an e-commerce siteScreenshot of Web page with product categories and search results from an e-commerce siteScreenshot of Screenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Order processing highest, with a score of 9.2.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(170)

Attribute Ratings

Reviews

(1-25 of 30)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use SAP Commerce Cloud for Business-to-consumer (B2C) and Business-to-business (B2B) websites.
  • Performance
  • User Experience
  • UX
  • Digital wallet integration is hard to use
  • Data usage has room for improvement
Charles Ahn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I led teams that designed and implemented SAP Commerce Cloud to enable online B2B and B2C eCommerce for clients.
  • B2C and B2B Webshops
  • Online Product Catalog
  • Reactive user interface development
  • Easy to navigate end user experience
  • Direct inbuilt interface with SAP for order management and fulfillment
  • SAP Commerce Cloud does not have large market share
  • More industry specific templates are needed
  • Better performance monitoring and tuning tools are needed
SAP Commerce Cloud is an excellent choice for eCommerce for companies and organizations that already have SAP as their back office ERP order management, fulfillment and financial system.
John Chavez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
IBASET utilizes the commerce cloud to house their proprietary software, this software allows us to support both internal and external clients at a fast rate of speed, especially when we utilize system changes.
  • Ease of use
  • Low overhead (requires minimum resources)
  • Good price point
  • Implementation
If you are utilizing a large amount of data this is the way to go especially if you are going external as the company provides third party support if you need it.
Ivan Boada | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently implementing SAP Hybris in a B2B company. The solution that is being implemented will be used by the entire organization as a digital channel for taking orders from our client's business partners. SAP Hybris will allow us to provide business partners with a consistent digital channel that is integrated with the company's ERP and will also allow us to be more agile in the process of taking orders and sales.
  • SAP Hybris provides a true omnichannel across businesses
  • SAP Hybris brings a State-of-the-Art platform to customize and extend with particular business requirements
  • SAP Hybris delivers a secure and strong system to accomplish high security requirements
  • The implementation of SAP Hybris requires highly trained people with previous experience to achieve success.
  • SAP Hybris does not have a solution designed for small companies, it is a platform designed for medium and large companies, at least in Latam Market.
SAP Hybris is the right solution for companies looking for a true omnichannel. It can be set across all the organization, in B2C or B2B traditional web channels, in-store, and many more. SAP Hybris integrates seamlessly with SAP ERP and other backend systems through multiple scenarios, Hot Folders, Web Services, Data Hub, etc.
September 02, 2023

SAP Commerce Cloud

Rajiv Thakur | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SAP Commerce Cloud is one of the best platform for selling products directly to customers. We are using B2C model and it has reduced the time to market and also enabled the trust of customers about products.
  • Easily integration with SAP S4HANA
  • The Shopping experience is smooth
  • Support API for integration with non-sap products
  • Customized reports are available
  • Less knowledge sharing platform available
  • User interface should be improvise for better experience of end users
  • Needs to work on Costing
Less manual work needed in this platform
Sandra Hazard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Content and data management, 360 degrees of our customers, merchandising and sales and business model optimization, SAP Commerce Cloud transactions can be carried out in such a way that they interact with current ERP systems. We use SAP Commerce Cloud to create builds of different versions, which are then deployed to various environments. We also use Backoffice for all test and production environments in our project, and we use HAC for a variety of tasks such as running Flexi queries, SQL queries, importing and exporting Impex files, and so on.
  • SAP Commerce Cloud lowers manual effort, enhancing developer labor efficiency, and provides a strong content management system where we specify items, catalogs, and promotions.
  • Deployments are done well, and builds are created quickly with no crashes or issues.
  • SAP Backoffice and HAC are extremely useful in the daily lives of Hybris developers since they allow us to check all implementations done in each environment as well as compilations prepared and implemented in each environment.
  • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
  • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
SAP Commerce Cloud is highly suited for development and testing work on projects based on SAP Hybris commerce technology since the cloud-based solution overcomes numerous infrastructure and security challenges. Backoffice, HAC, and the SAP cloud site all contribute significantly to the project's development by enhancing efficiency and eliminating manual labor for all staff, giving them more time to engage in the creation of new functionality.
Sumit Bisht | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We moved all the client implementations from on-premise to cloud and have realized the ease of use of the software over the conventional one. Apart from ease in deployment and a cleaner structure of storefront, back office, and hac, this also gives Kibana based tracking of the logs and APM using Dynatrace.
  • Deployment
  • Debugging
  • Setting up environment specific variables
  • Isolating and monitoring server
  • Cleaner separation between different servers
  • build pipeline customization
  • access related issues
  • troubleshooting without SAP intervention
It's best suited for existing applications built on Hybris (SAP CX) and can easily be used by the addition of a deployment descriptor that also houses environment-specific variables. However, for an application from scratch, it is not readily available from the cloud storage that users can simply clone and start using it. Not having an online marketplace like store to add various OOTB components is a big miss in my opinion.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Since I first put this software in place, it has played a key role in protecting the company's business operations. It was also seen as a crucial platform for managing all virtual and online business operations. The database will at least serve as a guide for further adjustments, so I also find this program to be extremely helpful as a backup in the future in case I want to modify the company's regulations, structure, or just the commercial activity.
  • Easy-to-use and functional tools
  • Efficient tools management
  • Integrates well with other platforms
  • User maintenance needs improvement
  • Some tools are quite slow and laggy
  • Some functions are outdated and need to be updated
The use of SAP Commerce Cloud within the company has contributed to maintaining and increasing its development because the weekly reports motivate us to be better every week and every month; we can better manage time to achieve the maximum possible tasks; we concentrate on those things that achieved a positive impact on the company; and, finally, we provide the best service to customers by keeping their information in the cloud to address them in a personalized way.
Chetan Chopade | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The solution designed was powered by SAP Cx suite of applications and led to a complete front office transformation through – SAP Commerce Cloud, SAP Sales & Service Cloud and SAP Business by Design and backed by SAP S4/HANA to implement the desired digital transformation. The SAP Commerce Cloud helped client to provide its customers with a self-service portal to interact with their dealers & sales team, access latest company and machinery information, fleet management and hierarchy management as well as to avail service and spare part products. This digital transformation project has helped in improving the way in which the company engages with its customers and dealers. The first Spartacus implementation in India and first in construction equipment industry. Helped in automating the manual processes and reducing the overall turn around time. Post implementation there has been a significant increase in the number of customer registrations. First mover advantage in construction equipment industry with single platform for all requirements Expect a decrease in the transaction cost, increase in efficiency of sales and service team as well as dealers with the automated process through the digital platforms.
  • Commerce engine works really well and easy customization journey for end users
  • Seamless integrations with SAP system at the backend
  • Promotions engines are easy configurable for business users to publish the promotions
  • Headless architecture helps client to have better frontend experience
  • Should have some libraries in-build to create dashboards and reports
  • Should have simplified flow for the oData integrations with non-SAP systems
In B2B scenarios for the primary orders, commerce cloud fits very well and have background services readily usable.
In Searching it should give some more configuration based cockpit for the advance search configuration and custom attribute searching.
B2B content management and promotions management is very easy from business perspective and helps to reduce the dependency on the development team.
Paul Visvardis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This software, from the moment I implemented it, has become a primary tool in safeguarding the commercial activities of the company; it was also considered an essential platform to manage virtual and online all those actions that generate commercial importance. Likewise, I find this software very useful as a backup in the future in case I want to change some rules or structure of the company or simply the commercial activity; anyway, the database will serve as a model for other changes. Finally, the use of SAP Commerce Cloud in the company has helped maintain and increase its development because the weekly reports motivate us to be better every week and every month; we can better manage time to achieve the maximum possible tasks, and we focus on those things that achieved a positive impact on the company and, finally, we give the best treatment to customers by keeping their information in the cloud to address them in a personalized way.
  • Its structure which is based on the characteristics of Java Spring is very good, so you can better manage your tools and it is reflected quickly and very perceptively.
  • All the information stored is divided in an organized way and in the corresponding place according to its area; this allows us to locate it without any problem when looking for some data.
  • Simply, this software is very easy to use, it does not have unnecessary tools, and it does not have any specific function; all its functions are optimal.
  • Some procedures in the CMS are usually very slow, specifically in the CMS Cockpit; I cannot use most of the templates or manage certain content. For this reason, I try to find other alternatives, but they are not as efficient as CMS Cockpit should be.
  • There are some functions that are a bit outdated, more like the user interface; it is worth mentioning that this is a very important tool because it is the first contact that customers have with the software and the company as such.
Within its category, SAP Commerce Cloud is one of the best software; it offers you security, productivity, learning, and confidence, these are characteristics that software of this type should have, and for these reasons, I recommend it. Therefore, I consider it very important and that most CEOs should be aware of and make use of.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use SAP Commerce Cloud for our B2B business selling POS products. Our previous solution was not integrated and required manual maintenance, data entry, and coordination between multiple groups. In addition, keeping the product list updated along with approved images required a separate team to manage. We had new requirements for user sign-on with the Assisted Service Module (ASM), so regional sales reps could order products on behalf of our B2B Partners.
  • Seamless integration with SAP backend for master data and sales order creation.
  • Image management and integration with OpenText Media Manager.
  • Business users can manager the product catalogs with ease.
  • Global platform with country-specific sites for language and currency.
  • Make migration from Accelerators to Spartacus more seamless.
  • PIM features/use cases.
  • User Maintenance/administration.
As part of the SAP ecosystem, this application layer allows for many different use cases from B2B and DTC. Utilizing a centralized master data approach has been key and has significantly reduced the maintenance cost and frustration with accuracy and integrity. The ASM module was another key feature to allow ordering on behalf of partners. We quickly added new features to allow for multiple ship-to addresses at the order line item level.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used to spend two or three months every year building a catalog; with SAP Commerce Cloud, they could do it in a few hours. The integration with the ERP was excellent as we could sync all the orders, customers, and products.
  • Integration
  • Business support
  • Documentation
Excellent B2C and B2B solution
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I'm currently using SAP Commerce Cloud to perform implementations and customizations for our customers using B2C and B2B accelerators. Our main business domains are big technology retail sellers (B2C), clothes sellers (B2C), and service sellers (B2C and B2B). One of the main reasons that our customers choose SAP Commerce Cloud is due to its capacity to handle a large volume of transactions from a high number of concurrent users and the great capacity of scalability.
  • The capacity to handle large volume of transactions.
  • The technical support level.
  • Scalability capabilities.
  • High customization capacity.
  • The complexity of customizing core features are to high.
  • High costs compared to competence.
  • The support of new programming frameworks and tools for more flexibility.
Among the scenarios to which it is best adapted is for the retail sale of almost any type of physical product, and on the contrary, where I think it is less adapted is for the sale of intangible products such as memberships or services.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on websites for our clients. As a developer when you work with SAP Commerce Cloud the job is much easier, tasks like build and deployment are smooth and easy with minimum steps involved. Implementation with the service layer is flexible and easy. Beginners & Java developers can learn and use SAP Commerce Cloud very quickly once the basics are clear. SAP Commerce Cloud is an extensible and flexible solution today in the eCommerce industry.
  • Build and deployment is faster and easier
  • Development is easy with service layer implementation
  • Extensible and Flexible solution
  • can use OOTB functionalities with little configuration
  • Canceling the deployment takes a lot of time and we are helpless without SAP support
  • Production deployment gets stuck and we are helpless without SAP support
  • Support for OOTB issues/ deployment issue should be improved
SAP Commerce Cloud has provided many OOTB functionalities which you can use and extend with minimum configuration. SAP Commerce Cloud has provided UI to manage products/users etc via back office cockpit, Clients can manage websites in SmartEdit, etc. all these make working with SAP Commerce Cloud easier. SAP Commerce Cloud is easier to learn and wiki is very helpful.
Sachi Subaran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The company I worked at was struggling with its E-commerce platform and setting up features to increase sales growth. This is when our management came up with the solution of using SAP Commerce Cloud, a modern-day e-commerce platform that can easily simplify selling and buying processes to increase growth and sales conversions alongside retaining long-term customer loyalty.
  • Intelligent selling services
  • Product content management
  • Order management
  • An in-depth analytics dashboard could be added as a backend feature.
  • Pricing can be decreased.
  • Learning materials on the interface should be provided.
SAP Commerce Cloud is a unique software that we use to customize to meet our specific business needs. This includes managing complex catalogues, and products for creating a hyper-personalized omnichannel experience for the user. These features are aided by AI-powered merchandising, guided selling, and many more supporting functions. Therefore it is a no-brainer that SAP Commerce Cloud suits our business needs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SAP Commerce cloud provides the feature of autoscaling and resources can be scaled up and down based on the requirement automatically.
  • Autoscaling
  • Secure Infrastructure
  • Easy to maintain and process oriented.
  • Deployment logging - Deployment log can be made vigilant to trace the error.
Most of the client companies are preferring the cloud solution as this resolves many problems related to infrastructure and security and the customer who can afford must go with this.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We provide B2C and B2B solutions to our clients. Mainly for the retail industry such as fashion and fragrance stores. We use most of the core features of SAP Commerce such as the Integration feature, OData, Process Engine for order placement, and user actions (eg. register, forgot password, product stock notification) and Promotions.
  • B2B and B2C
  • Products design
  • Hard to understand payment module flows
It is well suited for long-term projects, but is not so good if your development team has little experience with SAP Commerce Cloud. Some features that we really like are Process Engine, Product Cockpit for product management, Adaptive Search for configuring the Search Profiles, and personalization. These are really easy to configure which boosts our productivity.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Use to design and develop very complex B2B business model requirements like Assortment, Personalization's, Custom Search Experiences, REST and Soap based integrations, Order and Multiple Cart for the customer, etc.
  • We also resolve problems like displaying real-time pricing as well as stock from ERP, also implement Personalization on the product display.
  • It's is very easy to integrate context-driven services and provide a way for businesses to analyze customer behavior.
  • CCV2 really helps and reduces efforts towards dev-ops like building and deploying code to the environment.
  • One of the best things to solve problems is to have implemented a complex assortment, using adaptive search as well as customizing search flow easily with minimal effort.
  • Business-friendly UI as well as configuration by which Business can customize search experience for specific page-level along with customization of specific value.
  • Flexibility over integrations, at the same time, can provide API as well can be consumers. Also, have OOTB integrations using SCPI which really helps in onboarding Catalogs details to SAP Commerce Cloud.
  • SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and it is out of the box with the minimum effort it is working perfectly.
  • SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.
  • As per experience performance is the area where improvement can be done when ordering 500 products and more.
  • SAP support for CCV2 deployment and SAP Products issues.
  • If we can bring Facet hierarchy feature as well as slider facets options out of box
  • There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
  • As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
  • SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
  • One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
  • And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and suppliers. The company doesn't know about SCPI so all the APIs are custom. I'm in RA since February 2nd, 2021 and as of today, I can say that we have so many issues product of bad assessment and incorrect implementation. A proof for that is to go into our code and check how the code has been written. However, we deal with issues with product master data, customer master data among others. We are integrated with SAP ECC and our business model is based on Subscription. RA sells bundles that contain software, maintenance, and support. SAP doesn't handle the bundle concept so we import part numbers from SAP ECC and we construct the bundle inside SAP Commerce. SAp Commerce calculates prices and feeds the information to different systems internally and everything is made manually.
  • product definition
  • price calculation
  • User experience
  • Performance
  • Bundling
  • Solr
Well suited for B2C retail
Less appropriate for B2B under Business Model based in Subscription
Yeo Sueiro Lee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
When connecting SAP Commerce Cloud with current ERP systems, this feature comes in handy. For the purposes of order management. It is also useful for dealing with sales and customer service.
  • New features are added on a regular basis.
  • Integration with technologies like ERP is easy.
  • Subscription options for SAP Commerce Cloud are costly
Simplifies customer engagement, catalog creation, and connection to third-party solutions. Collaborate by easily locating, capturing, and accessing data conveniently.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SAP Commerce Cloud has allocated us with digital e-commerce capabilities that [have] leveraged customer engagement with us across multiple channels. We use this tool in three business units (Sales, Finance & accounting and Marketing) in our corporation.
  • SAP Commerce Cloud offers free CSS templates that ease progressive web application development to deliver an experience to customers based on location and device.
  • This solution has powerful search tools, that help our clients to get what they are looking for rapidly.
  • With built-in product content management, we are able to present the right products and services to the right clients.
  • Our company brand has improved by lifting search engine optimization rankings.
  • SAP Commerce Cloud offers poor WYSIWYG editor features to help customize websites to meet our needs. In order to get robust features, it requires integration with external tools like Simditor.
SAP Commerce Cloud suits e-commerce needs for all sizes of organizations that are looking to improve SEO on their brand online and customer engagement. Ever since we implemented this tool, we have maximized ROI by attracting more leads to make purchases by promoting our services.
Jamaal Dickerson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use SAP Commerce Cloud along with other components of SAP in our organization for eCommerce needs such as receiving payments and reconciling invoices. Through the software, we are able to view return on investment and meet all of our marketing needs. All of our data and material are better managed and organized, and we are able to manage all of our content in an efficient manner. It is also very customizable to meet our needs which is great when things are consistently changing.
  • Ability to manage content.
  • Optimal customer experience.
  • Ability to integrate other SAP products.
  • SAP Commerce Cloud is a bit expensive, but if you use it regularly, it's worth the investment.
SAP Commerce Cloud is great for e-commerce needs. For those with a high volume, this is the software for you. SAP Commerce Cloud may not be necessary for a small organization with small needs and a low workload due to the expensive cost. The training and setup are extensive but if you have a need, it is a great resource.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SAP Commerce Cloud is primarily used to receive, pay, and keep track of invoices on a day to day basis by our financial operations team within our greater nonprofit organization and political networks. It is used to help catalogue and archive the work we do for our partners and other external stakeholders.
  • Easy to use interface and record keeping for past and present invoices.
  • Clear, intuitive, and itemized design makes it easy to facilitate back-to-back sales receipts.
  • Accessible to even the most tech-illiterate of people.
  • Could do a better job of training design.
  • Giving updates of new features such as payment portal.
  • Make it easier to add and remove approvers for next steps.
SAP Commerce Cloud is a great system for nonprofit organizations that need to maintain strong, consistent cash flow. It helps with budgeting as well, but it is not a good substitute for a great finance ops department. At a glance, one can see where the money comes and gives and what areas need to be cut back or invested in moving forward (if applicable).
Zahit Bogus | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SAP Hybris Commerce is the infrastructure of the project we have developed for the digital banking sector. The product is used by all technical business units. SAP Commerce is actively used in the current situation because it includes the e-commerce functions needed in digital retailing. In addition, the ability to track the company's stock integrated with existing ERP (SAP and/or non-SAP) systems gives us an advantage.
  • With SAP Commerce Cloud, we have strong content management where we define products, catalogs, and promotions.
  • It is possible to carry out transactions with SAP Commerce Cloud in such a way that they are integrated with existing ERP systems.
  • SAP Commerce Cloud has a platform where web interfaces are decoded.
  • It's a very costly product for small companies. Further cost reduction will increase the choice of the product.
  • Learning the SAP Commerce system is difficult for a start. In a simpler way, SAP Commerce product can be learned.
SAP Commerce Cloud offers the ability to manage in-house inventory management on a single platform. I think the most important advantage of this is this: all teams can monitor the product at the same time in physical, online platforms and call centers. Real-time tracking of inventory status across all channels makes inventory tracking very easy. In addition, with the PCM feature, we can easily manage the product's content and catalog.
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