SAP Conversational AI

SAP Conversational AI

Top Rated
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Score 7.4 out of 100
Top Rated
SAP Conversational AI

Overview

Recent Reviews

Easy data integration

7 out of 10
December 01, 2019
We use Conversational AI in our IT services department to encourage employees to use self-service for their common questions and …
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Pricing

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What is SAP Conversational AI?

SAP Conversational AI is a cloud-based enterprise level chatbot building platform.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/registration/contac…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is SAP Conversational AI?

Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant.

Bot Building Platform

SAP Conversational AI provides a powerful building platform that allows for the building of end-to-end chatbots as well as the customization of your digital assistant. Through this platform, you can build or adapt chatbots easily, in days and in full SAP integration. You can also use the platform to create AI chatbots from scratch to automate your customer support, IT service or buying journey.

Digital Assistant

SAP Conversational AI, under the leadership of all major SAP products, participates in the building of a simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant. Any SAP product user can chat with this digital assistant to create a leave request, see the location of a far-away colleague or update the status of an employee after a promotion – all through one unified interface.

SAP Conversational AI Features

  • Supported: Easy-to-use and fastest bot building platform
  • Supported: Proprietary natural language processing (NLP) technology
  • Supported: Support for multiple languages and voice activation
  • Supported: Full integration with SAP portfolio and non-SAP solutions
  • Supported: Leverage data analytics

SAP Conversational AI Screenshots

Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.Screenshot of Connect your chatbot to any communication channel or CRM through our standardized API.Screenshot of Simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant.

SAP Conversational AI Competitors

SAP Conversational AI Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

SAP Conversational AI is a cloud-based enterprise level chatbot building platform.

IBM Watson Assistant are common alternatives for SAP Conversational AI.

Reviewers rate Support Rating highest, with a score of 8.6.

The most common users of SAP Conversational AI are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
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Comparisons

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Reviews and Ratings

 (71)

Ratings

Reviews

(1-25 of 38)
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Mary Ramirez | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use SAP conversational AI to set up multifunctional bots to work on the repetitive tasks in the firm. We largely use the bots, and chatbots to be specific on our websites to improve how we engage with our customers. SAP bots have actually made work easier by taking over the time-consuming, low-value tasks. It has stretched our engagements with our audiences through integration with Facebook and Instagram.
Dr. ROOPESH RAO | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
SAP Conversational AI has given an edge to our organization's inquiry process. We are able to chat with the potential clients and solve their queries. We are solving live problems and issues by getting real time data and engaging with the customer real time. Customer engagement, feedback mechanism etc has been strengthened with the help of SAP Conversational AI. Artificial intelligence has changed the way business interactions are happening.
Score 8 out of 10
Vetted Review
Verified User
Review Source
This software is used to create a digital assistant for your website. No matter how complex your use case is with the tool you can easily automate the process of handling users with general queries. The best part about the tool it is integrated with SAP extensively and unlocks its full potential. Creating a request and tracking a request is quite easy with the tool.
Steven Gomez | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
SAP Conversational AI is software that I have used to manage my team's finances due to the high cost of material being purchased. The application of SAP has greatly helped my team and me manage all costs. SAP has helped my department with monthly spending in material spending from sources that range from external suppliers outside the US and internal suppliers inside the US. SAP is fundamental for ERP cost management.
Kunal Sonalkar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP Conversational AI is primarily used in chatbots to help customers navigate different products in an e-commerce setting. It's low on code so it can be easily integrated with current systems or legacy systems. It provides an end-to-end bot-building platform to companies that want to start exploring new AI use cases.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are building proof of concepts in the context of ERP and CRM softwares. It is a great platform to easily build and showcase what chatbots are, how it helps customers building a new communication channel for their users, and simplify the user experience even for complex business processes. Being able to integrate Conversational AI with non-SAP products is also a winner.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using SAP Conversational AI to develop intelligent personal assistant for B2B and B2C which serve to day to day business problems to reduce dependency on live agents etc. SAP Conversational AI is a very effective and efficient platform to build chatbot as it includes very less coding to achieve simple logical solution to a problem as compared to other platforms. It has good exposure to various useful channels like Microsoft teams, Facebook etc. and has a prospect for fallback channel to live agent connectivity as well.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used as a recommendation for implementing chatbot features in enterprise applications which makes the end-user experience hassle-free, without the need for accessing SAP applications independently and hence saves a lot of time. Leave management information and other HR information is available with easy queries without the need of navigating to different screens.
Bharath Srinivas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have submitted multiple POCs with clients for helpdesk and digital assistant bot scenarios. We are pushing chatbots so that they can get quick answers for their day to day issues rather than raising tickets.

Also have worked on a chatbot for the Warner Brothers studio tour. This will help them reduce the use of conventional customer care and enhance their business. Currently, they don't have 24/7 customer service and this will enable them to have one.
Score 9 out of 10
Vetted Review
Verified User
Review Source
At that time we found ourselves in the development of Chatbot for our clients through SAP CAI using the established communication channels. Additionally, we use the API to establish the connection via WhatsApp. It is currently used by the Evolution department. For business problems we are currently addressing a Support Center or global customer service.
December 01, 2019

Easy data integration

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Conversational AI in our IT services department to encourage employees to use self-service for their common questions and activities. We are also looking to expand this into more departments and add some more functionalities in order to really enable our users to leverage the chatbot interface. Currently, we are adding some FAQs.
Score 7 out of 10
Vetted Review
Verified User
Review Source
SAP Conversational AI is used currently for chatbot for deployment on our organization's website as a digital assistance for customer support and informational conversations to replace/complement the need for a human support staff.
Ahmed Khan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
For the following reasons, SAP Conversational AI is being used in our organization:
  1. Enables immediate responses to our Business Users’ SAP and support related questions in French and German during and outside of office hours anytime, anywhere through the Group Mutual Web site or HelpDesk system.
  2. Conveys a positive and modern image to our Users, many of which have successfully embraced the chatbot, as evidenced by a 75% first-time resolution rate.
Timo Denk | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use SAP Conversational AI for testing purposes internally. As the holder of the company I experiment with the latest technologies before customers request them. Once customer inquiries reach us, we would then already have some experience and prior knowledge in the field to consult properly. It therefore does not solve any business problems as of now but is used rather for experimentation purposes. Also, we build demo products with new technologies to show them off on YouTube and a chatbot might be a future project of this kind.
Score 10 out of 10
Vetted Review
Verified User
Review Source
SAP Conversational AI (CAI) is an excellent tool for the design of bots that handle processes through workflows and even better that they use natural language processing NPL. In our company we use it to develop and implement the bot for our help desk. And some bots for other customers. We use its excellent integration with Telegram, Facebook Messenger and even WhatsApp. It allowed us that in both platforms the iteration was identical since they all used SAP CAI as a base.
Score 10 out of 10
Vetted Review
Reseller
Review Source
We are currently using SAP Conversational AI within our R&D department. We currently use it to solve customer use cases and make pre-sales demos for potential new customer cases. We try to solve use cases that demand high repetitive actions. As of right now SAP Conversational AI is getting more popular within our organizations resulting in a broader (private) usage by our employees. Especially after an internal hands-on session we organized for some knowledge transfer within the company this phenomenon has surged.
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP CAI is being used on our main product diffusion channel. It is used by all our clients and inside our product management and sales department. For our clients, we use SAP CAI in order to assess their soft-skills and to help them to improve these skills. Our product management and sales department use SAP CAI in order to update the product, register new clients and manage the database.
Soumalya Nath | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am currently implementing it at an infrastructure company. I find the connection with SAP S/4HANA On-Premise systems is not very efficient yet. Moreover since I am implementing in Dutch, I found the entity recognition algorithm of Conversational AI shows some anomalies.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it to implement a simple Chatbot for our own website. With the way the user interface works we could use it in other departments and other people could implement conversational flows. This way we don't need engineers to work the bot. With simple CSS manipulation we can make the bot look the way we want it to.
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