- Enables immediate responses to our Business Users’ SAP …
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Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant.
Bot Building Platform
SAP Conversational AI provides a powerful building platform that allows for the building of end-to-end chatbots as well as the customization of your digital assistant. Through this platform, you can build or adapt chatbots easily, in days and in full SAP integration. You can also use the platform to create AI chatbots from scratch to automate your customer support, IT service or buying journey.
SAP Conversational AI, under the leadership of all major SAP products, participates in the building of a simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant. Any SAP product user can chat with this digital assistant to create a leave request, see the location of a far-away colleague or update the status of an employee after a promotion – all through one unified interface.
- Supported: Easy-to-use and fastest bot building platform
- Supported: Proprietary natural language processing (NLP) technology
- Supported: Support for multiple languages and voice activation
- Supported: Full integration with SAP portfolio and non-SAP solutions
- Supported: Leverage data analytics
- IBM Watson Assistant
- Microsoft LUIS
- Google Dialogflow
Also have worked on a chatbot for the Warner Brothers studio tour. This will help them reduce the use of conventional customer care and enhance their business. Currently, they don't have 24/7 customer service and this will enable them to have one.
- Enables immediate responses to our Business Users’ SAP and support related questions in French and German during and outside of office hours anytime, anywhere through the Group Mutual Web site or HelpDesk system.
- Conveys a positive and modern image to our Users, many of which have successfully embraced the chatbot, as evidenced by a 75% first-time resolution rate.