SAP CRM Reviews

110 Ratings
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Score 7.1 out of 100

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Feature Scorecard Summary

Customer data management / contact management (25)
7.8
Workflow management (25)
7.2
Territory management (20)
6.6
Opportunity management (23)
7.1
Integration with email client (e.g., Outlook or Gmail) (19)
7.2
Contract management (22)
8.0
Quote & order management (21)
7.7
Interaction tracking (24)
7.3
Channel / partner relationship management (23)
6.7
Case management (19)
7.2
Call center management (20)
6.3
Help desk management (18)
6.5
Lead management (19)
6.5
Email marketing (16)
7.1
Task management (18)
8.1
Billing and invoicing management (17)
7.5
Reporting (16)
7.6
Forecasting (21)
7.9
Pipeline visualization (19)
7.6
Customizable reports (22)
8.2
Custom fields (23)
8.0
Custom objects (23)
8.0
Scripting environment (19)
7.2
API for custom integration (18)
6.7
Single sign-on capability (23)
8.4
Role-based user permissions (19)
8.5
Social data (12)
6.7
Social engagement (11)
6.4
Marketing automation (15)
6.4
Compensation management (12)
6.5
Mobile access (17)
7.2

About SAP CRM

SAP is best known as an ERP vendor and their enterprise CRM product tends to be used by customers who are already using SAP's ERP other solutions. SAP CRM also includes marketing resource management (MRM) capabilities.

SAP has recently combined SAP CRM with analytics, mobile, collaboration, and social media capabilities under the moniker SAP 360 Customer.

SAP also offers CRM solutions for SMB customers with their Business ByDesign product

SAP CRM Integrations

SAP CRM Competitors

SAP CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No