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SAP Sales Cloud

SAP Sales Cloud

Overview

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

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Recent Reviews

Salesforce at a glance

9 out of 10
November 29, 2023
Incentivized
Use SFDC everyday for all accounts and sales information. We have to log everything in the platform for it to be "real" and accurate. If …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Opportunity management (95)
    8.6
    86%
  • Customer data management / contact management (99)
    8.4
    84%
  • Workflow management (99)
    8.2
    82%
  • Contract management (94)
    7.4
    74%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

13 people also want pricing

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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.4
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.5
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.3
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.4
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.6
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.6
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.5
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.1
Avg 7.1

Platform

8.1
Avg 7.5
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Product Details

What is SAP Sales Cloud?

SAP Sales Cloud is a sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes.

Connect data and sales processes:
Unite data, processes, and people to deliver sales engagements that drive revenue and customer loyalty

Leverage insight to accelerate sales:
Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business

Adapt and capture new opportunities:
Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities

SAP Sales Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

HubSpot CRM, Microsoft 365, and Salesforce Sales Cloud are common alternatives for SAP Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 9.

The most common users of SAP Sales Cloud are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(210)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
SAP CRM need to develop in Cloud....
  • I have used SAP CRM for many projects including marketing campaigns, equipment leasing, customer service (Interaction Center). Sales service marketing, e-commerrce, Interaction Center (call center), CRM mobile solution.
  • The Interaction Center is particularly powerful in providing a 360 degree view of the customer with a few clicks to call center agents with which customer service, customer retention and productivity increases.
  • With SAP CRM you can integrate with new products like SAP Syclo for mobility integration. One example of how we use this is the is using the audit manager to track how equipment is moving from one customer site to another. This way service engineers know where the equipment is. When a repair on equipment needs to be made, a service order is sent to mobile device, the engineer services the equipments and sends notification back over his mobile that the work has been completed. This is then integrated directly into the CRM back-end.
  • SAP CRM Mobility is not successful so it is important to improve on this. Things have gotten much better since SAP acquitted Cyclo which works very well. We would like to see Cyclo expanded beyond sales management and inventory management to handle some of the other capabilities that the SAP CRM Mobility offered. However, Cyclo has brought incredible progress in this area.
First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Sales Force Automation (9)
54.44444444444444%
5.4
Customer data management / contact management
60%
6.0
Workflow management
80%
8.0
Territory management
N/A
N/A
Opportunity management
70%
7.0
Integration with email client (e.g., Outlook or Gmail)
70%
7.0
Contract management
70%
7.0
Quote & order management
70%
7.0
Interaction tracking
70%
7.0
Channel / partner relationship management
N/A
N/A
Customer Service & Support (3)
66.66666666666667%
6.7
Case management
60%
6.0
Call center management
70%
7.0
Help desk management
70%
7.0
Marketing Automation (2)
35%
3.5
Lead management
70%
7.0
Email marketing
N/A
N/A
CRM Project Management (3)
N/A
N/A
Task management
N/A
N/A
Billing and invoicing management
N/A
N/A
Reporting
N/A
N/A
CRM Reporting & Analytics (3)
N/A
N/A
Forecasting
N/A
N/A
Pipeline visualization
N/A
N/A
Customizable reports
N/A
N/A
Customization (4)
N/A
N/A
Custom fields
N/A
N/A
Custom objects
N/A
N/A
Scripting environment
N/A
N/A
API for custom integration
N/A
N/A
Security (2)
N/A
N/A
Role-based user permissions
N/A
N/A
Single sign-on capability
N/A
N/A
Social CRM (2)
N/A
N/A
Social data
N/A
N/A
Social engagement
N/A
N/A
Integrations with 3rd-party Software (2)
N/A
N/A
Marketing automation
N/A
N/A
Compensation management
N/A
N/A
Platform (1)
N/A
N/A
Mobile access
N/A
N/A
  • Better customer service: Interaction Center offers a 360 view of a customer. Previously, agents had to go to multiple places to get data. For example, customer data, invoices, delivery information were all located in different places With the new web UI from version 5.2 onwards, all this data is under the account overview so when a customer calls everything is in one place which greatly improves productivity. Call Interaction Records, shows all previous interactions with the customer from previous agents.
  • Great Marketing capabilities: Post service surveys, email marketing campaigns to different customer segments. This is all very easy to do and very fast.
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Andy Salo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • If you are looking for a pure-play gamification solution, Badgeville is a good answer. Badgeville awards badges, points, missions, has several UI features for your website like modules, toast, and croutons.
  • Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
  • No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
  • I expected to see a strong correlation between gamified actions and driving return visitors, but it wasn't the case.
Lithium, Gigya, and Badgeville. We picked Badgeville primarily because we only needed a gamification engine, and not full set of community features like Lithium. Gigya also addresses more than we needed as they are focused on the single sign on (SSO) space, and gamification is just a feature for them.
The software basically performs as advertised, however, there just isn't much "there there".
The customer support team has been good. Good level of response, and we had escalation pasths when necessary.
4
Community management, development, product management
2
FTE of one community manager and one developer.
  • Gamification for the Offers.com user base.
  • Nothing unexpected.
Unfortunately overall a weak ROI.
No
  • Implemented in-house
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
  • Online training
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
No
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
  • No.
One year renewable contract with flexibility in payment schedule.
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