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SAP Sales Cloud

SAP Sales Cloud

Overview

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

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Recent Reviews

Salesforce at a glance

9 out of 10
November 29, 2023
Incentivized
Use SFDC everyday for all accounts and sales information. We have to log everything in the platform for it to be "real" and accurate. If …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Opportunity management (95)
    8.6
    86%
  • Customer data management / contact management (99)
    8.3
    83%
  • Workflow management (99)
    8.2
    82%
  • Contract management (94)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.9
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.3
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.5
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.3
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.4
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.6
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.6
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.4
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.1
Avg 7.2

Platform

8.2
Avg 7.5
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Product Details

What is SAP Sales Cloud?

SAP Sales Cloud is a sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes.

Connect data and sales processes:
Unite data, processes, and people to deliver sales engagements that drive revenue and customer loyalty

Leverage insight to accelerate sales:
Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business

Adapt and capture new opportunities:
Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities

SAP Sales Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

HubSpot CRM, Microsoft 365, and Salesforce Sales Cloud are common alternatives for SAP Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 9.

The most common users of SAP Sales Cloud are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(205)

Attribute Ratings

Reviews

(26-50 of 109)
Companies can't remove reviews or game the system. Here's why
Rohitash Sinha | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We at Rapidops are using SAP CX package for one of our associate business verticals, SAP has helped us with our marketing and e-commerce needs. The other vertical in which SAP CX has helped us is with customer service and other related areas of sales cloud functions. It has intended to assist our organization in improving our sales processes and outcomes while delivering a unified and consistent customer experience across a variety of touchpoints.
October 23, 2023

SAP Sales Cloud Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use SAP Sales Cloud to streamline and optimize sales processes. It helps with lead management, opportunity tracking, and collaboration among team members. The platform addresses inefficiencies in sales processes, provides real-time visibility, ensures accurate data and reporting, and fosters better collaboration. Integrated with ERP systems, its scope covers the entire sales lifecycle, from lead generation to deal closure.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
At my company, we utilize SAP Sales Cloud to help improve the accuracy of our forecast models. SAP Sales Cloud is very useful for identifying potential risks and opportunities, especially when we work with a large array of clients, and are constantly on boarding new clients and mediums for sales. The artificial intelligence features of SAP Sales Cloud are extremely helpful in predicting our forecasts.
Christian Gesú De Andrade Trillo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At our company, SAP Sales Cloud has been a solution that has revolutionized the way in which service management is developed. We have been able to provide a more efficient and faster service, achieving organizational goals and offering guarantees for a more consolidated future.The product addresses the development of actions focused on low-code and no-code. We have been able to bring greater efficiency to our clients as a result of new AI technologies. and faster service, achieving organizational goals and offering guarantees for a more consolidated future.
Serg Valencia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have used SAP Sales Cloud in two instances: as a corporate sales executive for a Fortune 500 company and as an independent consultant embedded in the go-to-market team of a client. There are nuances between the two use cases I mentioned. However, the top-level goals were the same: close more business by having more pipeline visibility while saving time and manual work for salespeople.
October 20, 2023

SAP Sales Cloud Review

Vito Sorresso PMP® | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
SAP Sales Cloud is a CRM solution designed to help organizations manage their sales processes and enhance customer engagement. We have used it for Sales Process Optimization: used to streamline the entire sales process, from lead generation to order management. Sales teams uses it to track leads, opportunities, and customer interactions, ensuring that sales processes are efficient and well-organized.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SAP Sales Cloud is used by the sales team to generate accurate, consistent proposals all of which carry the most up-to-date pricing. Generating a quote for a complex product was a four-hour process, which SAP Sales Cloud reduced to just 15 minutes. By using SAP Sales Cloud, the company reexamined and simplified business processes, and filled gaps in our product definitions and pricing.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The main challenge was to accurately forecast the sales as there was no intelligence in pipeline management.

Even after heavily investing time on manual data entries, predicting the revenue was largely a guessing game.

I started using SAP sales cloud for better visibility of all leads and the actions taken by my team on the same to move it ahead. Also, built in tools helped me in forecast in a better way by looking through several stages of deals.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use SAP in our company for sales, operations, purchasing and accounting. We wanted to reduce customer dissatisfaction after the purchase of our products, avoid legal issues and get more sales with the same clients.SAP CRM is well suited to take care of an enterprise organizations ticketing and incident management system.
October 20, 2023

Amazing

Score 8 out of 10
Vetted Review
Verified User
I have used SAP Sales Cloud as a regular CRM in my office the company had opted for this solution because it is very user friendly and easy to use also being amazingly detailed .
It is highly equipped with several features to meet the requirements in a modern marketing world.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In our organization, SAP Sales Cloud is integral to our sales and customer relationship management processes. We use it for lead and opportunity management, contact and account organization, sales analytics, quotation and order processing, integration with other systems, mobile accessibility for remote sales representatives, customer communication tracking, pipeline management, task and activity management, customer support, customization to meet specific needs, user training and support, data security, and compliance. Our experience with SAP Sales Cloud has significantly improved our sales processes, customer relationships, and overall efficiency, making it a crucial component of our sales strategy.
October 20, 2023

SAP Sales Cloud Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Within our company, we use this type of service/CRM to be able to efficiently manage sales data for each type of product that we offer, within each type of product we manage customer information as well as any dictional information that is related to the product or to the client.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The software was used to store our customers and potential customers information. We needed to work on retention programs, so a CRM was definitely the go for this and SAP gave us the best tools. We didn't get a huge amount of leads, so we needed something simple and budget friendly.
Avineet Agarwalla | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It helps us capture and track and sales leads. It also helps maintain customer information at a central location which is key for single source of a critical information for the business. It the helps to create and manage sales quotations and sales orders. Analytics and reporting capabilities are quite good. Manual effort is greatly reduced by using SAP sales cloud.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
1. Lead Management: Helped us get a comprehensive view of all leads with respect to their stages, campaigns, follow-ups log, engagement log, etc.
2. Opportunity Management: Helped manage all sales opportunities and active pipeline deals. Maintained records for opportunity source, stakeholders involvement, contracts and pricing doc etc
3. Out-of-the-box Reporting: Provides an intuitive dashboard for managing deals and looking at your pipeline - Open ARR, Closed ARR, Pipeline ARR, Lost Deals, Future Deals, YoY Numbers, SDRs/BDRs PVA etc

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used SAP to record our customers' data, access them, segment them and manage them easily from a single centre while doing all these. While we actively use almost most of the SAP modules, it has been of great benefit especially in regulating our relations with the customer. Because it gathered the entire system of our customer information, which was scattered in the past, and increased the speed and efficiency of our employees while enabling us to give the authorisations we want while providing access to them. This is how we brought our disorganised customer data together.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SAP Sales Cloud allows us to maintain a centralized database of customer accounts and contacts. This enables our sales teams to access comprehensive customer profiles, track interactions, and build stronger relationships with clients.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to coordinate actions with sales team, making sure to properly address the need if different type of customers. The advantage is to have all the data in one cloud and the possibility to share information enables sales and other teams to adjust the strategy and tactics on a regular bases
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use the SAP Sales Cloud CRM to manage our sales pipeline. It has quite a bit of intuitive automation built in out of the box. It has a wide range of features, and customization is easy for the leadership team. The tutorials are also great. Great tool for tracking the client journey. <br>
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In my organization, we have successfully implemented SAP sales cloud to address critical business challenge and enhance our sales process. It is invaluable tool that help us to streamline operations, improve customer relationship and drive revenue growth. earlier we our sales team was burden with the manual task with the help of SAP sales tool and it capabilities such as platform automation in this case helps our sales team to focus on sales instead of administrative task.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
<ul><li>360 view of our resellers and distributers</li><li>Manage communications to contact persons of our resellers. </li><li>Manage reseller masterdata and all relations: stores and other points of sale, warehouses, contact persons, account team, notification recipients</li><li>Manage Marketing Investments (plan, request and approve investments)</li><li>Manage Free of Charge deliveries (plan, request and approve investments)</li></ul>
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The main benefits are the SAP ERP direct integration, cloud solution so our sales managers can query and update data on realtime directly from the customer visits. Cloud database of customers, contacts and products which integrates natively with SAP ERP and the possibility to get and update complex pricing directly from SAP ERP so we don't need to maintain the pricing on several environments. Also the 360º view of the customers allows our sales team to query all customer info, their sales data and ERP detailed data from the same spot and using the cloud so they can query it from the mobile phone or tables.


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