SAP CRM Reviews

137 Ratings
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Score 8.5 out of 100

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June 04, 2021
Pedro Oliveira | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
SAP CRM support is good and when we need to solve some problems or questions we were very well attended by phone and email. It is relatively expensive but it is essential to buy with the tool.
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June 01, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Support Rating

10
SAP CRM's support is un-matchable. Whether it be official vendor support or support on online forums, you will find answer to any problem instantly. The vendor has a very customer centric support, and since this tool has a global footprint, you can expect a very good global support.
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June 21, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Support Rating

9
One of the best Support teams. Help is at your fingertips, mostly it's immediate.
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November 11, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Support Rating

9
Excellent support from the team throughout the product life cycle.
Regular updates for any bugs.
24×7 support facility available.
Physical as well as online support available
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Feature Scorecard Summary

Customer data management / contact management (31)
8.8
Workflow management (31)
9.0
Territory management (26)
8.5
Opportunity management (28)
7.6
Integration with email client (e.g., Outlook or Gmail) (25)
8.5
Contract management (28)
8.4
Quote & order management (27)
8.6
Interaction tracking (30)
8.6
Channel / partner relationship management (29)
8.5
Case management (25)
8.4
Call center management (26)
7.5
Help desk management (24)
8.0
Lead management (25)
8.5
Email marketing (22)
8.1
Task management (24)
8.1
Billing and invoicing management (23)
8.5
Reporting (22)
8.8
Forecasting (27)
8.4
Pipeline visualization (24)
8.5
Customizable reports (28)
8.8
Custom fields (29)
8.2
Custom objects (29)
8.3
Scripting environment (25)
7.5
API for custom integration (24)
7.6
Single sign-on capability (29)
8.8
Role-based user permissions (25)
8.6
Social data (16)
8.2
Social engagement (16)
8.7
Marketing automation (21)
8.6
Compensation management (18)
7.8
Mobile access (23)
7.5

What is SAP CRM?

SAP is best known as an ERP vendor and their enterprise CRM product tends to be used by customers who are already using SAP's ERP other solutions. SAP CRM also includes marketing resource management (MRM) capabilities.

SAP has recently combined SAP CRM with analytics, mobile, collaboration, and social media capabilities under the moniker SAP 360 Customer.

SAP also offers CRM solutions for SMB customers with their Business ByDesign product

SAP CRM Integrations

SAP CRM Competitors

SAP CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is SAP CRM?

SAP is best known as an ERP vendor and their enterprise CRM product tends to be used by customers who are already using SAP's ERP other solutions. SAP CRM also includes marketing resource management (MRM) capabilities. SAP has recently combined SAP CRM with analytics, mobile, collaboration, and social media capabilities under the moniker SAP 360 Customer. SAP also offers CRM solutions for SMB customers with their Business ByDesign product

What is SAP CRM's best feature?

Reviewers rate Workflow management highest, with a score of 9.

Who uses SAP CRM?

The most common users of SAP CRM are from Enterprises and the Information Technology & Services industry.