Customer Engagement with SAP customer data solutions
SAP Customer Data solutions is one of the best customer data management software I've used helps us to have personalized interactions and …
Overview
What is SAP Customer Data Solutions?
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and…
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- Data Storage (29)7.878%
- Data Enhancement (29)7.777%
- Data Connectors (29)7.676%
- Data Ingestion (29)7.575%
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What is SAP Customer Data Solutions?
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into…
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What is SAP Customer Data Solutions?
SAP Customer Data Cloud enables companies to be able to provide seamless engagements and to securely identify consumers across channels and devices. Users can build trust with businesses, partners, and customers by enabling them to manage consent and preferences throughout their relationship with the business. The vendor aims to help organizations deliver personalized digital experiences through first-party consent-based data that can be governed and orchestrated across the organization from a central platform to drive business value.
SAP Customer Data Solutions Features
- Supported: Customer Identity Access Management
- Supported: Enterprise Consent and Preference Management
- Supported: Customer Data Platform
SAP Customer Data Solutions Screenshots
SAP Customer Data Solutions Video
Build customer trust through consent based engagement
SAP Customer Data Solutions Integrations
- Dynamic Yield
- Coveo Qubit
- Sitecore Discover
- Algolia
- Visa Acceptance Solutions (CyberSource)
- Adyen
- Worldpay from FIS
- Stripe Payments
- Braintree, a PayPal service
- Avalara
- Vertex
- BloomReach
- Certona
- Solr
- Endeca
- Empathy Broker
- Twiggle
- Syste visual search
- EasyAsk
- Wirecard
- Paymetric
- Optile
- Paybright
- Payeezy
- OpenText
- CELUM
- Tenovos
- Mirakl
- SAP products and solutions
SAP Customer Data Solutions Competitors
- Akamai
- ForgeRock Identity Platform
- Salesforce
- One Trust
- Okta
- Tealium
- Segment
- Adobe
- Oracle
SAP Customer Data Solutions Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | SAP Customer Data Cloud supports data localization globally with global data centers in North America, EMEA, Russia, China, and Australia, as well as compliance with regional laws |
| Supported Languages | English, French, German, Italian, Spanish, Russian, Traditional Chinese, Simplified Chinese, Japanese, Korean, Brazilian Portuguese, Latin American Spanish |
Frequently Asked Questions
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.
Akamai and ForgeRock Identity Platform are common alternatives for SAP Customer Data Solutions.
Reviewers rate Identity Resolution highest, with a score of 7.9.
The most common users of SAP Customer Data Solutions are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(106)Attribute Ratings
Reviews
(1-25 of 36)Companies can't remove reviews or game the system. Here's why
January 08, 2024
SAP Customer Data Solutions review
SAP CUstomer Data Solutions is far superior to ASAP FOODZ in all aspects. Customer support, reliability, staff engagement, customer satisfaction, etc are all better. Customer Data Solutions is hands down better than any other data solutions software that we've used. I highly recommend customer data solutions to anyone that may be considering it.
November 01, 2023
Tremendously strong technology to construct experiences tailored to the customer's preferences
There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.
Score 10 out of 10
Vetted Review
Verified User
SAP has been the best partner I have worked with during my career. The platform offers highly valuable features for crafting and structuring data presentations, enabling informed decision-making by management.
They are simply the best team you could hope to have in your back pocket. Once you get the gist of it you can set up almost anything you can think of.
We carefully looked at different solutions to manage customer data and ultimately chose SAP Customer Data Solutions. What sets it apart is its complete management of customer data, robust analytics, and effortless integration with marketing tools. SAP's user-friendly interface and extensive support resources also confirmed our decision. SAP Customer Data Solutions help us manage and use customer information to get valuable insights for enhancing our marketing. It's a dependable solution that has significantly contributed to our success in data management.
SAP customer data platform is market leader in data unification. Integration with multiple data channels with real time customer data helped in decision making process.
Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
October 23, 2023
SAP Customer Data Solutions Review
October 23, 2023
An end-to-end, flexible and complete Customer Identity and Access Management solution
SAP Customer Data Solutions differs from many of his competitors since it's the only solution which provides an end-to-end approach that starts directly from the website integration (which is not demanded to whoever manages your website but it's integrated directly), and provides all the functionality a standard IAM/CIAM can offer.
October 23, 2023
An industry leading tool to help improve customer experience
- SAP Customer Data Solutions and Bloomreach Commerce Experience Cloud
This is an industry leading tool which also has matured over the period of time and is better suited for large corporations and mission critical applications.
I have not used a different App
A better integration with out database was the key factor that led our decision to move forward with this tool. Keeping in mind that it was more costly, we knew that it would be a safe bet, would bring a more data-driven culture to our team, the capacity to create laser focused campaigns.
SAP has been a pleasure to work with on both the product and the support side.
October 20, 2023
A Powerful Tool for Customer Insights
October 20, 2023
Amazing tool for the GOAT
SAP is bigger and better in all the ways from its competitors. However, when costing is a concern from a client, then they tend to use a budget friendly solution like Hubspot or Salesforce.
October 19, 2023
Know your customer with SAP data solutions
It was the best in the market and many organization's were using this when we looked for the options available in the market. It has best customer ratings and good brand value.
October 19, 2023
Data Harmony: SAP Customer Data Solutions in Action
Ultimately, we chose SAP Customer Data Solutions for several key reasons:
Seamless Integration with SAP Ecosystem: Our organization heavily relied on SAP's suite of products, and the integration capabilities of SAP Customer Data Solutions were unparalleled. This allowed for a seamless flow of data across our entire tech stack.
Strong Data Governance and Compliance Features: We highly valued the platform's robust data governance and compliance capabilities. With GDPR and other data privacy regulations becoming increasingly important, this was a critical factor in our decision.
Consent Management: SAP Customer Data Solutions offered exceptional consent management features, ensuring that we maintained compliance with data privacy regulations while still providing personalized experiences to our customers.
October 19, 2023
Almost perfect CDP for business needs
Better customer service at SAP. No concerns whatsoever with regards to safety and security of customer data. Timely updation of systems which ensures smooth functioning of the platform with very little down time. Cost of implementation and licensing is something which is a cause of concern where competition pips SAP's customer data platform.
December 12, 2022
from Gigya to SAP CDC
- SAP Commerce Cloud and SAP Customer Data Solutions
The products I evaluated integrate directly and natively with SAP Customer Data Cloud
September 15, 2022
Digital customer facing engage
SAP CDC is better for enterprises without too many developers. Also, cover OOB Consent and Identity together
July 21, 2022
SAP AR Partner
For better customer support.
Other tools are more marketing oriented and not suitable for Identity Management.
April 13, 2022
One of the best CIAM solutions
We have used Gigya for a long time. I didn't participate in the selection process.
February 28, 2022
Introduction of CDC - a good decision
OAuth and Octa were two possible alternatives. We decided on CDC mainly for the good integration with other SAP products.
There's no other product I tried as ready to use as SAP CDC. It doesn't offer only endpoints or API to manage authentication but a full suite of functionalities almost ready to be integrated with a few customizations