They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup. Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
We had multiple conference calls initially to get up and running. The developers had frequent status calls. But we generally didn't require much training. We have a large technical staff that didn't need much had-holding.
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles with three integrated solutions:
SAP Customer Identity and Access Management for B2C
SAP Customer Identity and Access Management for B2B