Customer Engagement with SAP customer data solutions
SAP Customer Data solutions is one of the best customer data management software I've used helps us to have personalized interactions and …
Overview
What is SAP Customer Data Solutions?
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and…
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- Data Storage (29)7.878%
- Data Enhancement (29)7.777%
- Data Connectors (29)7.676%
- Data Ingestion (29)7.575%
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What is SAP Customer Data Solutions?
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into…
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For the latest information on pricing, visithttps://www.sap.com/products/crm/custom…
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- Competitors
- Tech Details
- FAQs
What is SAP Customer Data Solutions?
SAP Customer Data Cloud enables companies to be able to provide seamless engagements and to securely identify consumers across channels and devices. Users can build trust with businesses, partners, and customers by enabling them to manage consent and preferences throughout their relationship with the business. The vendor aims to help organizations deliver personalized digital experiences through first-party consent-based data that can be governed and orchestrated across the organization from a central platform to drive business value.
SAP Customer Data Solutions Features
- Supported: Customer Identity Access Management
- Supported: Enterprise Consent and Preference Management
- Supported: Customer Data Platform
SAP Customer Data Solutions Screenshots
SAP Customer Data Solutions Video
Build customer trust through consent based engagement
SAP Customer Data Solutions Integrations
- Dynamic Yield
- Coveo Qubit
- Sitecore Discover
- Algolia
- Visa Acceptance Solutions (CyberSource)
- Adyen
- Worldpay from FIS
- Stripe Payments
- Braintree, a PayPal service
- Avalara
- Vertex
- BloomReach
- Certona
- Solr
- Endeca
- Empathy Broker
- Twiggle
- Syste visual search
- EasyAsk
- Wirecard
- Paymetric
- Optile
- Paybright
- Payeezy
- OpenText
- CELUM
- Tenovos
- Mirakl
- SAP products and solutions
SAP Customer Data Solutions Competitors
- Akamai
- ForgeRock Identity Platform
- Salesforce
- One Trust
- Okta
- Tealium
- Segment
- Adobe
- Oracle
SAP Customer Data Solutions Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | SAP Customer Data Cloud supports data localization globally with global data centers in North America, EMEA, Russia, China, and Australia, as well as compliance with regional laws |
| Supported Languages | English, French, German, Italian, Spanish, Russian, Traditional Chinese, Simplified Chinese, Japanese, Korean, Brazilian Portuguese, Latin American Spanish |
Frequently Asked Questions
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.
Akamai and ForgeRock Identity Platform are common alternatives for SAP Customer Data Solutions.
Reviewers rate Identity Resolution highest, with a score of 7.9.
The most common users of SAP Customer Data Solutions are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(105)Attribute Ratings
Reviews
(1-25 of 58)Companies can't remove reviews or game the system. Here's why
February 20, 2024
Customer Engagement with SAP customer data solutions
- Improved Analysis of customer habits
- Saving time and cost by determining the targeted market
- Improving customer satisfaction
January 09, 2024
The best platform to manage customer data
- It's comprehensive data solutions
- Allow business to consolidate
- Manage the data from a unified platform
January 08, 2024
SAP Customer Data Solutions review
- Inc customer retention
- Inc profitability
- staff retention
November 13, 2023
One of the best platform to manage customer data.
- We have been able to improve our overall user retention by 20%.
- With automation and default templates, we are able to make our entire business process more efficient.
- With SAP offering a centralized platform, we are able to save a lot of money with cutting down unnecessary spends.
November 01, 2023
Tremendously strong technology to construct experiences tailored to the customer's preferences
- We had a 29% conversion from inactive to active accounts
- Over 20X increase in time on website
- 5X click-through-rate with dynamic vs. static content
November 01, 2023
Great platform for understanding the customers and deliver personalized experiences
- Increased customer retention
- Creating more personalized experience for users
- More visibility
Score 10 out of 10
Vetted Review
Verified User
- 35% increase in repeat purchase rate.
- 80% decrease in campaign lead time.
- 40% increase in retention across key customer segments.
October 27, 2023
SAP Customer Data Solutions gets the job done
Score 5 out of 10
Vetted Review
Verified User
- In my experience SAP NetWeaver is an amazing tool for processing the customer's orders.
- its a excellent and centralized tool works for all SAP systems.
- SAP MDG on top of HANA is a very excellent combination.
October 26, 2023
Insights into SAP Customer Data Solutions.
Score 7 out of 10
Vetted Review
Verified User
- SAP Customer Data Solutions have positively impacted businesses by enhancing customer engagement, improving marketing effectiveness, and streamlining operations, resulting in a positive return on investment (ROI).
- The specific ROI varies depending on the business's objectives and the implementation of SAP Customer Data Solutions.
- We reach the customers in real-time
- Easily sync leads down to our CRM
- Benefits us with customer retention
- We've been able to curate highly targeted marketing campaigns that resonate with our audience and have improved customer engagement and conversion rates.
- Using insights from the software, we refined our marketing plans and campaigns for better impact.
- Our marketing strategies were enhanced through our seamless integration with other marketing tools and platforms, promoting efficiency and accuracy in our marketing initiatives.
- High budget product
- External services integration needs to addressed
- Dedicated resouce for the product
- It assists in giving the user a more segmented journey.
- Provides the user access to deep data insights to assist them acquire market leadership.
- Provides up-and-down API integration to accommodate the majority of use cases.
October 24, 2023
Great Product. Easy to use
- Server loads have been reduced.
October 23, 2023
SAP Customer Data Solutions Review
- Increased Operational Efficiency
- Enhanced Personalization
- Training and Adoption Challenges
October 23, 2023
An end-to-end, flexible and complete Customer Identity and Access Management solution
- Having a single, stremlined point of entry for the customers improves the overall customer experience
- By the same reason, maintenance costs are reduced because interventions focus on a single object
- It's versatile in its integration so there is no need to change the surrounding software ecosystem
October 23, 2023
An industry leading tool to help improve customer experience
- Customer retention leading to more sales and repeat customers
- Customer data compliance leading to faster audits
- Customer data repository for ease of forecasting and planning for segments
- Over the years we have used SAP Customer Data Solutions for different activities and it has always integrated without problems.
- SAP Customer Data Solutions makes it easy to track and store payment history so we can manage our collections in order.
- SAP Customer Data Solutions helps us save time and money by not needing additional tools by integrating different functionalities all in one
October 22, 2023
Customer focused needs analysis
- Many times the customer's attitude would become gratefully surprised when I knew the reason for them contacting us in advance.
- Workflow became much easier.
- We were able to discover that a segment of our clients preferred a specific type of landing pages so we were able to deploy more appropriated landing pages, improving our conversion metrics - which was great!
- Creates email segments based on brand interaction
- Accurate measure of ad spend
- Reduced time to insight
October 20, 2023
A Powerful Tool for Customer Insights
- Automating processes
- Building trusted, personalized customer relationships
- Efficiently managing customer support, service requests, and service delivery processes
October 20, 2023
Amazing tool for the GOAT
- Friends forever with customers .. As you know he is the real king of market and that's what SAP helps.
- Its bit too overwhelming for small people and people who have just started out.
- When we first started using SAP, it felt a bit like learning a new language.
- Cost is also bit on a higher side
October 19, 2023
Know your customer with SAP data solutions
- Customer attraction, retention and lead capture. Building relationships with the customer base.
- AI/ML features stands out.
- 360 degree view of the customer. Personalize interaction with the customer thus providing rich relationship experience.
- More effective customer service using in depth analytics and provide best solutions.
October 19, 2023
Data Harmony: SAP Customer Data Solutions in Action
- Significant boost in customer retention
- Increase in the accuracy of customer identification
- Efficient data management process