SAP Customer Data Cloud (formerly Gigya) Reviews

14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-7 of 7)

Companies can't remove reviews or game the system. Here's why.
February 18, 2015
Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
Gigya is responsive to all requests, prioritizes effectively and efficiently, updates frequently and generally resolves issues in a very timely manner.
Read this authenticated review
January 07, 2013
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
Read this authenticated review
December 05, 2012
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
we've had a couple of issues where response time was not as fast as we expected. These were complicated issues, so it's perhaps not that surprising, but they were still a bit slow.
Read this authenticated review
November 12, 2012
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Fantastic support team. Very proactive. Not only do they answer questions in a timely manner, but they proactively show us whats coming in next releases. I can also share what I would like to see. They are very honest about what they can do, and what is not likely to be on the roadmap.
I never get any push-back from them about the hours of support. They are always willing to help.
They are also great about suggesting best practices that we might not have thought about. In other words, "Have you thought about doing it this way...".
Read this authenticated review
December 07, 2012
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Customer support is outstanding. The support team is highly responsive and helpful They often go beyond a specific problem to demonstrate how we can use the product more effectively.
Read this authenticated review
November 12, 2012
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
Support is great. They usually resolve any issues within one hour. We have had two different account managers, and each of them has been great..
Read this authenticated review

What is SAP Customer Data Cloud (formerly Gigya)?

SAP Customer Data Cloud (formerly Gigya) enables companies to be able to provide seamless engagements and to securely identify consumers across channels and devices. Users can build trust with businesses, partners, and customers by enabling them to manage consent and preferences throughout their relationship with the business. The vendor aims to help organizations deliver personalized digital experiences through first-party consent-based data that can be governed and orchestrated across the organization from a central platform to drive business value.

SAP Customer Data Cloud (formerly Gigya) Features

Has featureIdentify customers and deliver exceptional digital experiences that adapt to their behaviors seamlessly.
Has featureAccelerate time to market, simplify identity lifecycle management, and protect against risk.
Has featureBuild customer trust, enhance data governance, and protect your business.

SAP Customer Data Cloud (formerly Gigya) Screenshots

SAP Customer Data Cloud (formerly Gigya) Integrations

Dynamic Yield, Qubit, Reflektion, Algolia, CyberSource, Adyen, Worldpay, Stripe, Braintree, Avalara, BloomReach, Certona, Solr, Endeca, Empathy Broker, Twiggle, Syste visual search, EasyAsk, Wirecard, Paymetric, Optile, Paybright, Payeezy, Vertex, OpenText, CELUM, Tenovos, Mirakl, SAP products and solutions

SAP Customer Data Cloud (formerly Gigya) Competitors

OneTrust, Salesforce, ForgeRock

SAP Customer Data Cloud (formerly Gigya) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

SAP Customer Data Cloud (formerly Gigya) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

SAP Customer Data Cloud (formerly Gigya) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:SAP Customer Data Cloud supports data localization globally with global data centers in North America, EMEA, Russia, China, and Australia, as well as compliance with regional laws
Supported Languages: English, French, German, Italian, Spanish, Russian, Traditional Chinese, Simplified Chinese, Japanese, Korean, Brazilian Portuguese, Latin American Spanish