Their customer support team is highly knowledgeable [and] provides parallel support timely and very actively.
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As I mentioned earlier, SAP Hana support is one of the most negative things about the platform. Our implementation process was developed by a large number of employees trained in the software engineering sector and several employees in the IT sector. SAP Hana support was totally nil, they failed to resolve our doubts and they were not very consistent during our implementation process, as we received late responses to the large number of questions that arose during our implementation process. Thanks to our business team, we were able to implement the platform successfully, but the support was chaos.
Before emailing support, users can check out the tutorials and resources available for free on the SAP Support Portal.
[Have not needed support] up to now.
The SAP Support Portal includes SAP notes, SAP Community content, SAP Base Articles, and more
If there is need for individual technical support I browse the SAP ONE Support Launchpad to find solution-specific answers or request support from an expert.
In SAP HANA advanced data processing is present in research, text analysis and predictive tasks for us. In addition, of course, to processing spatial and graphical information. The analysis takes place in real-time, in-memory and dynamic work. We had an increase in productivity, data management and a reduction in TCO and time. Overall SAP HANA is grade 10.
Because the advantages of using SAP HANA outweigh the disadvantages, it offers great service, great customer support, deployment. However, price and user-unfriendliness could be the reasons to hesitate to give 10 points.
I gave this rating because SAP HANA is what we use and it has been more than reliable, it is dependable and I'll call it a company and project saver. SAP HANA serves our company and branches with unrivaled and maximum quality services and packages. With the recent updates in SAP HANA kits it is SAP HANA to the world.
SAP HANA needs to improve on the SAP HANA support mechanism, as there are instances when one has to wait for solutions and support.
In recent years, SAP products have become more widespread, and in addition to training documents, the support team responds faster and their support team is very professional.
Support has been amazing so far--any cases they handle, they handle with care, I get a prompt response from them.
You can use the SAP HANA solution as an accelerator for existing SAP ERP applications. With SAP HANA, you can perform your server investments and maintenance in a much simpler but more efficient way. Wouldn't it make your job easier to run your ERP system and reporting very quickly on the same solution? With SAP HANA, offered under Innova consultancy, all this is possible.
The entire SAP HANA support is very reliable, and in case a problem is found within the execution process, there is guidance of what ought to be done. Furthermore, SAP HANA provides multiple training sessions, making the entire process more efficient and new users find no challenge using the program. Finally, SAP HANA dashboard, and design is simple and more customizable.
SAP HANA deserves this rating because of its fast execution, security, database management, storage in the cloud which helps to save our system storage, ability to avoid data loss, fast sharing, visual reports, payment pathways, helps us to satisfy client requirements. Data recovery is hard in SAP HANA and for that I reduce one point, rather than this best tool in marking to make our work fast and easy.
Wouldn't it be easier for you to run your ERP and quickly generate reports from the same solution? All this is possible with the help of SAP HANA, offered by the design agency Innovae.
In recent years, SAP Products have become more popular. The support team is good and knowledgeable and responds faster.
SAP has a good support system for their all products in general and the support teams are easy to connect in a matter of assistance requirement. There are multiple support channels available for the customers to be able to get answered for their problems, the most easiest as per my experience is live chat, as we get instant assistance from the real persons at the other end and that too in real-time.
SAP HANA support team is well versed with the product and my one time experience getting in touch with them was wonderful, as they provided proactive and detailed support to solve integration problems for some databases.
SAP HANA has available global support for their customers and takes very good care of the users during the implementation phase by providing all the related manuals and continuous personal touch. The after-sale support of SAP HANA specifically and SAP products, in general, is also admirable and they don't leave their customers alone after selling them the product, as the other products usually do.
SAP HANA is stable product now. However, we would be interested an even better and clearly defined roadmap. In terms of availability of technical resources with enough expertise to handle complex business challenges, SAP needs to take up the initiative of enabling partners and larger community. Better awareness around best practice content and tighter integration between SIs and product vendor is required.
Overall support is really good. On the technical front or customer service front, the support received was really good. Also, there are a lot of well-written articles/blogs/documents on sap.com that will help the users to work with the tool easily.
Processes the given data(either an externally uploaded or directly from an underlying database) and represents interpretations in a very impressive visualization or graphics format. The API integrations with other software tools has also been very useful. Different types of database can also be managed and integrated with this system.
The support team is so nice. [I gave it this rating] because they have been so nice and helpful.
There has not been a huge need as of yet for much support, but the few times we have had to go back to SAP there is some gap time between the issue we provided and any sort of resolution from them. While it is not unbearable, I would be remiss in grading this anything above a 7.
The SAP HANA® platform combines a robust database with services for creating innovative applications. According to the vendor, it enables real-time business by converging transactions and analytics on one in-memory platform. Running on premise or in the cloud, SAP HANA aims to untangle IT complexity, bringing huge savings in data management and empowering decision makers everywhere with new insight and predictive power.
- Supported: In-memory, columnar, massively parallel database processing
- Supported: Full ACID compliance
- Supported: Multitenancy
What is SAP HANA?
Frequently Asked Questions
SAP HANA is an application that uses in-memory database technology to process very large amounts of real-time data from relational databases, both SAP and non-SAP, in a very short time. The in-memory computing engine allows HANA to process data stored in RAM as opposed to reading it from a disk which means that the data can be accessed in real time by the applications using HANA. The product is sold both as an appliance and as a cloud-based software solution.
Microsoft SQL Server, Microsoft Dynamics 365 for Finance and Operations (Dynamics AX), and Snowflake are common alternatives for SAP HANA.
Reviewers rate Support Rating highest, with a score of 8.1.
The most common users of SAP HANA are from Enterprises and the Information Technology & Services industry.