SAP HANA Reviews

You can find information the Wikis and KBA.

SAP HANA has been a huge success for our organization and has been a great SAP partner. We got immense support from SAP during SAP HANA implementation.

People are always available to address your concern 24/7. They will help right from its installation. They have sound knowledge about HANA and address your problem with ease, keeping in mind that you should be satisfied.

The SAP support can do a better job with faster answers.

The Support team is well-structured and helpful.

Every time whenever I raise OSS message, I get response from SAP on time with the right resolution.

Most of the time SAP would resolve the issue but at times we see the ticket is not handled properly or too much to and fro.

Decent support from SAP colleagues, topped with excellent KBA repository, etc.

The support portal is fairly easy to navigate and always available. Sometimes I can find what I need by just reading the documentation or SAP community blog posts. If I have to open a ticket I have always had good quality service and the issue was eventually resolved. The support could be improved by providing faster responses.

All I heard from my basis colleagues is positive about support on this service.

SAP has a strong support team for SAP HANA tool. As most of the clients are moving towards HANA from traditional Databases, SAP offers solid support for their HANA product.

Considering that HANA is still being matured as a product and solution, strong SAP support ensures that client can happily go for this product.

The folks at SAP were responsive when we raised OSS notes while implementing, and were also helpful. Having SAP consulting team on the project also helped.

First of all, HANA is so robust that it runs without problems. The support from SAP for HANA is excellent.

Very prompt support on SAP HANA as always.

As I said several times during this review, the velocity of processing transactions and the information made available for the company is the main reason for giving a good rating to this product.

We had good support from SAP for the few problems (luckily) that we had.

Takes long time to resolve issues in HANA 2.0, we have to wait for SPS releases. There is no workaround in betwwen the release communicated by SAP Help service.

Because we are consultant, we don't have a user ID. We can not connect with SAP support directly and we have to rely on the client to resolve any query or issues. We also can not search SAP notes, recent resolutions, product bugs, etc.

HANA has helped with response time and seems effortless.

With other tools, we required a bit of user training to be able to work on the tool.

I am very satisfied with services that SAP HANA provides.