Litmos

Formerly SAP Litmos

We use it to host learning and onboarding content — courses/learning paths and live trainings (ILTs) — for customers and employees. We use it to leverage the time and expertise of our subject matter experts and trainers to scale up our implementation and support resources. We are able to set up teams for all of our customers and then their own team leaders manage users, course assignments, and reporting.

No. Not needed and I'm not sure I know what it is.

This is out Learning Management System to train new hires on compliance courses and also use it for specific focused training for things such as phlebotomy, medical assistants, etc. There are compliance courses thru SAP Litmos that are done In Person during onboarding but there is no way to incorporate them as inperson class that shows them as complete. Each one has to be individually marked as complete. If there is a solution, there really is no one to ask as their support is not helpful to our needs. Rather than have a conversation it is all thru a ticket and they often direct you to their videos or material which doesn't help work out a solution. We were two months into setting up the LMS for the company, and I was still learning the program with the assistance of the sales person. Their reorganization changed all support to online or their videos and written material which is extremely difficult when you are setting up a brand new program. Every question still has to be sent thru support since there are no actual people to talk to. Their support pages are the most confusing and frustrating help tickets I have ever dealt with. Even today, I got an email about new features and can not find the page that will list all of the new courses. Every support page has you choose among the numerous products--and SAP Litmos never seems to be listed or if it is, it has a different term for it. If I knew this when we invested the money to purchase Litmos, we would have gone to another LMS program.

I appreciate new releases, but today I could not even find the page that showed the new release features. Every time I use any of their support pages I feel nothing but frustration.

Yes, it is easier to make sure learners are doing assignments and easier for managers to see their progress.

I would never have purchased this product if I knew support was only ticket based with no verbal interaction and no implementation specialist to help customize this program.

I don't know anything about premium support--never heard of it before.

No, there has never been a time where I feel there has been exceptional support.

We needed to find an LMS to host the content for our users. Content that is facing Customers, Partners, and even company employees. Instead of using Google Drive, Zendesk, High Spot, and other platforms we wanted a single place to host all the relevant content to those groups. Sure, we manage to create a hierarchy and distinguish content so Partners and Customers will see similar and different content. We also use the LMS as an onboarding track for our departments, R&D, Customer Support, Professional Services, and more. Easy to track, easy to use, and good report mechanisms, We also use it as our training platform for our product and deliver Instructor Led certification courses. We send Zoom invites through the system to users' calendars, and users who pass the exams can download a soft copy of the certificate.

Not too much.

We keep on growing any day. users sending feedbacks and rating on the courses content, suggestion for improvement - nothing like good UX.

no. budgetwise

Yes, I had to make an integration with a 3rd party IDP, I had a ticket with them that was assigned to a user at a different timezone, I called support, and they took responsibility and moved the ticket to someone else who can assist right away when I had the IDP on the line with them. amazing and kinda stressful experience!

We use Litmos for all of our external and internal training, professional development, and learning. Internally, it is used to train members across all departments of our organization. Litmos has addressed the gaps in in-person programming by providing us with a solution that allows us to reach our network and parts of the population that have not been reached.

All helpful and necessary. When the content authoring tool was released, it made a big difference in use time.

Digital, on-demand learning. Less meetings. More cohesion.

I now know more about the content authoring tools needed so I would go in more prepared for the demos around content authoring questions.

Yes. I only took the Litmos courses that I needed but those were related to very specific tasks.

Keep your color codes and brand sheet open as you're working.

Allow users to create brands in the system so when you're content authoring, it's automatic.

We did not as we were told there is ton of support for all admin/account owners.

I cannot - when we were still the in "sales" portion of the discussion, the customer service was much stronger than once we purchased.

Make sure to have a clear integration plan and support team.

3 years

N/A