Litmos

Formerly SAP Litmos

This is out Learning Management System to train new hires on compliance courses and also use it for specific focused training for things such as phlebotomy, medical assistants, etc. There are compliance courses thru SAP Litmos that are done In Person during onboarding but there is no way to incorporate them as inperson class that shows them as complete. Each one has to be individually marked as complete. If there is a solution, there really is no one to ask as their support is not helpful to our needs. Rather than have a conversation it is all thru a ticket and they often direct you to their videos or material which doesn't help work out a solution. We were two months into setting up the LMS for the company, and I was still learning the program with the assistance of the sales person. Their reorganization changed all support to online or their videos and written material which is extremely difficult when you are setting up a brand new program. Every question still has to be sent thru support since there are no actual people to talk to. Their support pages are the most confusing and frustrating help tickets I have ever dealt with. Even today, I got an email about new features and can not find the page that will list all of the new courses. Every support page has you choose among the numerous products--and SAP Litmos never seems to be listed or if it is, it has a different term for it. If I knew this when we invested the money to purchase Litmos, we would have gone to another LMS program.

I appreciate new releases, but today I could not even find the page that showed the new release features. Every time I use any of their support pages I feel nothing but frustration.

Yes, it is easier to make sure learners are doing assignments and easier for managers to see their progress.

I would never have purchased this product if I knew support was only ticket based with no verbal interaction and no implementation specialist to help customize this program.

I don't know anything about premium support--never heard of it before.

No, there has never been a time where I feel there has been exceptional support.

SAP Litmos is used as a learning management system. There are multiple use cases like HR training, onboarding training and other technical training. SAP Litmos is also helping to host our pre-recorded training videos and to create a learning path for role-based competency matrix. At an executive level it provides multiple dashboards and reports to track the progress of the employees learning. All the classroom training is tracked through VILT/ILT options.

Litmos is innovating and improving on daily basis. They listen to the customer feedback and also proactively working on much needed features,

I was a must awaited needed solution for our client.

We needed to find an LMS to host the content for our users. Content that is facing Customers, Partners, and even company employees. Instead of using Google Drive, Zendesk, High Spot, and other platforms we wanted a single place to host all the relevant content to those groups. Sure, we manage to create a hierarchy and distinguish content so Partners and Customers will see similar and different content. We also use the LMS as an onboarding track for our departments, R&D, Customer Support, Professional Services, and more. Easy to track, easy to use, and good report mechanisms, We also use it as our training platform for our product and deliver Instructor Led certification courses. We send Zoom invites through the system to users' calendars, and users who pass the exams can download a soft copy of the certificate.

Not too much.

We keep on growing any day. users sending feedbacks and rating on the courses content, suggestion for improvement - nothing like good UX.

no. budgetwise

Yes, I had to make an integration with a 3rd party IDP, I had a ticket with them that was assigned to a user at a different timezone, I called support, and they took responsibility and moved the ticket to someone else who can assist right away when I had the IDP on the line with them. amazing and kinda stressful experience!

We use Litmos for all of our external and internal training, professional development, and learning. Internally, it is used to train members across all departments of our organization. Litmos has addressed the gaps in in-person programming by providing us with a solution that allows us to reach our network and parts of the population that have not been reached.

All helpful and necessary. When the content authoring tool was released, it made a big difference in use time.

Digital, on-demand learning. Less meetings. More cohesion.

I now know more about the content authoring tools needed so I would go in more prepared for the demos around content authoring questions.

Yes. I only took the Litmos courses that I needed but those were related to very specific tasks.

Keep your color codes and brand sheet open as you're working.

Allow users to create brands in the system so when you're content authoring, it's automatic.

We did not as we were told there is ton of support for all admin/account owners.

I cannot - when we were still the in "sales" portion of the discussion, the customer service was much stronger than once we purchased.

Make sure to have a clear integration plan and support team.

3 years

N/A

SAP Litmos was purchased in order to replace the combination of an aging LMS and a mixture of home-grown options. Several locations were using their own combination of resources. There was no unified repository of learning material, nor was there a single location from which to draw upon or audit training records. The thought was that by finding a single platform we could reduce costs and migrate training records into a single electronic location.

This is a strong suit for them. They communicate well in advance what their release dates and content are. They have a webinar to discuss the new features and provide a rap sheet so you can distribute the update information to stakeholders. On top of the great communication, the innovations and improvements are wonderful. This is what endeared Litmos to me from the beginning: they listen to their customers and try to deliver a product that is meeting our needs. They aren't building a car with 200 cupholders when we only need 4. They look at the suggestions made by the customers and, similar to Microsoft, they put them in the open forum so peers can vote or comment. This is giving us as customers the ability to see potential features as well as share common pain-points that the system can resolve for us. When features are getting traction, Litmos tells us if they are developing a solution or not. When they can give a release timeframe they do this as well. When they are not offering a change, they usually tell us why.

I started with an implementation at the corporate level, with plans to roll to manufacturing facilities one at a time. COVID slowed that process, but the demand for implementation at all facilities has grown steadily month over month. I believe this is because the corporate employees are benefitting from Litmos and are sharing the tool in meetings, which generates more interest. My project calendar is booked with implementations.