SAP S/4HANA Cloud review
We derive the benefits from SAP S/4HANA Cloud in multiple areas. In HR, we use it for payroll management, time management, personnel …
Starting at $0 per month FUE users*
View PricingOverview
What is SAP S/4HANA Cloud?
SAP S/4HANA Cloud is a modular cloud ERP software designed for every business need – powered by AI and analytics. SAP S/4HANA Cloud enables users to run mission-critical operations in real time from anywhere, introduce new business models in an…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Accounts payable (414)8.181%
- Accounts receivable (396)8.080%
- Role-based user permissions (410)8.080%
- Standard reports (415)7.676%
Reviewer Pros & Cons
Pricing
SAP S/4HANA Cloud
Custom Pricing
On Premise
per month FUE users*
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.sap.com/products/s4hana…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Clean Core ERP Strategy: Accelerating the Adoption of Innovation
YouTube
Moving Toward a Green Ledger
YouTube
Cirque du Soleil Bounces Forward with SAP
YouTube
What is GROW with SAP? Three Questions to Jürgen Röhricht, Head of SAP S/4HANA Public Cloud MEE
YouTube
The RISE with SAP Journey
YouTube
SAP S/4HANA Cloud, Private Edition | Maximize Benefits, Minimize Disruption
YouTube
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SAP S/4HANA Cloud?
SAP S/4HANA Cloud is a modular cloud ERP software designed for every business need – powered by AI and analytics. SAP S/4HANA Cloud enables users to run mission-critical operations in real time from anywhere, introduce new business models in an industry, and expand globally. It can be deployed either on premise, in the cloud, or in a hybrid combination for quicker time-to-value.
SAP S/4HANA Cloud Features
General Ledger and Configurable Accounting Features
- Supported: Accounts payable
- Supported: Accounts receivable
Inventory Management Features
- Supported: Inventory tracking
- Supported: Automatic reordering
- Supported: Location management
Order Management Features
- Supported: Pricing
- Supported: Order entry
- Supported: Cost of goods sold
Payroll Management Features
- Supported: Pay calculation
- Supported: Benefit plan administration
- Supported: Direct deposit files
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Customization Features
- Supported: API for custom integration
- Supported: Plug-ins
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
- Supported: Multi-factor authentication
- Supported: User-level audit trail
SAP S/4HANA Cloud Screenshots
SAP S/4HANA Cloud Videos
SAP S/4HANA Cloud Competitors
- Oracle E-Business Suite
- NetSuite ERP
- Salesforce
SAP S/4HANA Cloud Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Worldwide |
| Supported Languages | Most languages |
SAP S/4HANA Cloud Downloadables
- GROW with SAP: Adopting a Cloud ERP
- Akeso: How Can Tailored Support Offerings Aid a Move to Cloud ERP That Supports Ambitious Growth Plans?
- Veolia Group: Following a Holistic Road Map to Establish a True Intelligent Enterprise
- Genix: Gaining a Competitive Edge in a Dynamic Global Market Through Digital Transformation
- FRoSTA: Boosting Employee Engagement with Mobile Access to Enterprise Resources
Frequently Asked Questions
SAP S/4HANA Cloud starts at $0.
Oracle E-Business Suite and NetSuite ERP are common alternatives for SAP S/4HANA Cloud.
Reviewers rate Single sign-on capability and Order entry highest, with a score of 8.5.
The most common users of SAP S/4HANA Cloud are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(1321)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
August 01, 2022
SAP S/4HANA Cloud Review
I use SAP S/4HANA Cloud in the Edge SEW Self Service System.
- BP relationship
- Contract Account Management
- Premise Management
- Meter
- Mailing Address
- Context to meter
100%
10.0
N/A
N/A
100%
10.0
80%
8.0
N/A
N/A
100%
10.0
100%
10.0
100%
10.0
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- Better customer experience
- Better Customer service
- Better account management
- Price
- Product Features
- Product Usability
Excellent customer management system and upgraded from IBM Mainframe
IBM
1000
Cust Service Rep Developers Management
10
SAP TrAining Utilities Expertise
- Utilities
- Mailing
- Billing
- Ticketing
- We are fully utilizing
Yes
IBM Mainframe Severs
We would choose SAP S/4HANA Cloud again
- Implemented in-house
- Third-party professional services
Accenture assisted with our implementation but they have now moved on and we are running in house
Yes
Multuple pre-go live testiing with final go live and then after live fixes
Change management was a minor issue with the implementation
We use Remedy for change management
- BP combined into one causing two to become 1 - had to split
Yes - we need it for going concern
Yes
Yes - pretty good response most of the time
We had address not collecting infor we needed - we added edits to ensure fields were required - stopped data loss issue
- Address upadtes
- Phoen number upadates
- BP
- Function Modules
- Interactions with EDGE systems
Yes
Great - we will continue to use it
December 08, 2020
SAP S/4HANA Cloud Conversion - go for it
SAP S/4HANA Cloud will be used as successor of SAP ERP in all departments of our organization.
- Invoices are checked, classified, routed and submitted (semi) automatically.
- Users can now use SAP S/4HANA Cloud on their mobile devices.
- Automate processes as much as possible.
- Work with unstructured data (purchase order mails...) in an (semi) automatic way.
100%
10.0
N/A
N/A
93.33333333333334%
9.3
70%
7.0
N/A
N/A
55%
5.5
60%
6.0
100%
10.0
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- Relatively simple conversion following a standard approach taking over the proven business processes.
- Thanks to good conversion tools, low risk and good project estimation for the conversion.
Innovation.
450
Production Logistics SCM Financials Quality control Sales
5
Administrators, Consultants and developers
- Reliable.
- Integrated.
- User friendly.
- Industry proven.
- Usage for our warehouses
- In combination with product engineering.
Yes
SAP ERP
Bring in more different people to gain feedback.
- Implemented in-house
- Third-party professional services
Different partners.
Change management was minimal
- Check reports have not encountered all problems in time.
- Online training
Use SAP S/4HANA Cloud guides as starting point.
Some - we have done small customizations to the interface
To improve usability due to our needs.
Some - we have added small pieces of custom code
To add company specific process enhancements and improvements.
No
We are very conscious of costs.
Yes
Very professional support and willingness to help.
I reported an some problems, got help and could provide input on product improvement. Later I received an email with the updated product features.
- SAP GUI.
- Business Partner.
- Fiori.
- Customizing.
Yes
We have to test it but we are confident it is working.
- HCM
- BW
- Document Management
- MES
- File import/export
- API (e.g. SOAP or REST)
- ETL tools
July 10, 2019
My SAP S/4HANA Cloud from SAP SD Consultant's view
SAP S/4HANA Cloud is a user-friendly and completely renewed business package built for taking advantage of state-of-the-art data technology. You no longer have to prepare, merge or process data from various databases just to get an overview of your company’s operations. The program does all of this for you and in real time, allowing you to steer the company yourself. SAP S/4HANA Cloud we implement in many companies such are Z-LINE
Avtomotive d.o.o., Strip's d.o.o., Lumenia d.o.o. and Post of Slovenia d.o.. So SAP S/4HANA Cloud addresses many different type of businesses, from automotive to productions and logistics.
- SAP S/4HANA Cloud uses analyses to predict the buyers’ behaviour and the success of products in real time.
- SAP S/4HANA Cloud links up with your existing systems and does the finances, sales, purchases, logistics, product development and manufacturing for you in order to tackle your specific challenges in the industry.
- A unique approach to commerce enables you to work with just one accurate source of information and plan and make decisions in real time.
- Printing from SAP S/4HANA Cloud could be designed in more user friendly way. Sometimes it's hard for beginners to start using SAP S/4HANA Cloud as is.
- SAP S/4HANA Cloud new GUI could have some more colors and different icons. So design has very big room for improvement.
- More SAP S/4HANA Cloud web courses.
70%
7.0
N/A
N/A
70%
7.0
70%
7.0
70%
7.0
90%
9.0
60%
6.0
80%
8.0
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- Small and mid-size companies get a higher value of the company with SAP S/4HANA Cloud.
- Many new SLA agreements are agreed after implementation SAP S/4HANA Cloud in companies.
- Many small companies now decides for SAP S/4HANA Cloud as service in cloud.
With SAP S/4HANA Cloud our customers can expand their relationship with vendors, who already uses SAP S/4HANA Cloud, in a much easier way. The integration process is faster and cost-efficient. Review and revision in the acquisition of a company's share is extremely fast, because all transactions are the same in companies which already uses SAP. SAP S/4HANA Cloud is available for a flexible monthly subscription and now our customers don't need to purchase hi-cost hardware / server machines.
SAP S/4HANA Cloud has quicker data processing. Customers and partners can adapt predictive use cases, or create new ones based on their own business needs in SAP S/4HANA Cloud Predictive Analytics, and publish to the application with one click. Predictive analytics. SAP S/4HANA Cloud has excellent textual Analysis which is the process of analyzing unstructured data, extracting relevant information, and then transforming that information into structured information that can be leveraged in different ways.
20
Our employees as SAP S/4HANA Cloud consultant represent different business functions, for example: sales and distribution, human and resources, financial accounting, logistics, material management, controlling, workflow, production planning and cross application modules.
20
Eactually nothing special is required as long as they know new SAP S/4HANA Cloud transactions in their supporting module and they are skillful in new SAP S/4HANA Cloud gui. Also they have to understand new SPRO and a part which is customized on web gui. Of course they have to have will for new knowledge.
- SAP Fiori in a new SAP S/4HANA Cloud system
- Using SAP S/4HANA Cloud with SAP Analytics Cloud
- SAP S/4HANA Cloud's coverage of existing ERP features and functions
- SAP S/4HANA Cloud ERP business suite for our customers
- Great UX for SAP S/4HANA Cloud with SAP Fiori
- SAP Ariba integration with SAP S/4HANA Cloud
- Fiori Launchpad tiles on mobile devices with SAP S/4HANA Cloud
No
We would do it the same way. It's hard to say what if...
- Implemented in-house
Yes
Change management was minimal
- Most difficult was setting of printing to desired local and network printers
Not Sure
After having issues with printing invoices from SAP S/4HANA Cloud. Support team explained that in cloud edition of SAP S/4HANA Cloud, output management is the only available framework for output. Printing is done either online from the web browser or in the background via a Print Queue and the Cloud Print Manager. They corrected our setting and give us a good example and manuals so we can do it now by our self and know where to look for setting if issue will happen again.
- List and searching on standard tables are quicker and more flexible.
- Customizing is on some parts simplified.
- SAP S/4HANA Cloud Migration Cockpit is very useful tool.
- Actually none because we are used to work with SAP S/4HANA Cloud more than 10 years.
Yes, but I don't use it
April 29, 2015
Sap ERP - Pain plus Gain
Score 8 out of 10
Vetted Review
Verified User
SAP Is used throughout the company, SAP Financials, Master Data , Payroll, Stock, Billing, EDI data transfers, backend to customer website & app. Industry specific functions are either in house developed or external packages that have been purchased. The issues that the ERP were there to solve were - multiple in house systems that weren't properly integrated. Lack of user standards - frequent cost overruns due to bespoke development projects.
- The key strength is forcing standardisation - many users hate the clunky screens, the workarounds and the SAP attitude of that's how it works. However by making the frontline users do things only one way it is easy to slim down over large processes and therefore costs.
- Centralising all operational data allows sites to be compared on all KPI's allowing a proper 6 sigma approach to be made again improving process & costs.
- The high cost of changes to vanilla SAP mean that a proper PMO style project review and justification is essential.
- The XI module whilst having a few annoyances allows previously disparate Ecomms offerings to be standardised and therefore save costs - design is key.
- The main issue is the change of mindset that both IT and users have to undertake. IT will shudder at some of the ways it works - but the key thing is that it works.
- The installation project where configuration and bespoke changes are required will be extremely painful (and costly) unless you either stick strictly to SAP vanilla or hire in good consultants full time before you sign any contract.
- The older modules e.g. master data do not link particularly well with the newer ones so industry specific changes may require double entry.
- Sap support is notoriously slow after the initial install period - their consultants/account managers are on a constant churn
- Headcount reductions are significant both in IT and user departments
- When implemented with a true PMO is provides a solid basis for all future development
- It can negatively impact on users who previously had tailored bespoke software - this area needs to be managed sensibly
- In a distributed company centralisation of key data allows comparisons & improvements between sites to be fast tracked
- Salesforce.com,Various Oracle Modules,Northgate Payroll,MidlandHR iTrent
SAP covered more of the industry specifics in its core than Oracle
Salesforce was good at what it did but costly.
Once SAP was taken on board with the bulk of the company it was a "no-brainer" to buy Payroll / HR.
Bespoke systems or external packages were used for very industry specific tasks...but with a constant review as new features are added.
Salesforce was good at what it did but costly.
Once SAP was taken on board with the bulk of the company it was a "no-brainer" to buy Payroll / HR.
Bespoke systems or external packages were used for very industry specific tasks...but with a constant review as new features are added.
250
All of finance(GL/PL/SL/Fixed Assets) except budgeting and forecasting. All of logistics Stock, Goods in, Goods Out, Call centre (order changing raising queries etc), Customer Maintenance, Product Maintenance, Customer Billing, Back end for B2B Website & App, Processing of all ecommerce/EDI files in and out, Financial reporting input from subsidiaries. Payroll weekly and monthly, some minor HR functions.
25
The number above is approximate and applies to Full Time Equivalents - NB the company is 24/7 364 days per year and has 4000 (approx) employees... The company is distributed and support is built as following. Each site has one SAP champion. They solve any local queries problems on site. If this fails they will raise with the company help desk. If the issue / query is known the service desk will answer/fix. If not it is passed to 2nd level support. 2nd level support is a team of super users who originally were part of the SAP implementation team. They test changes and know how to do standard fixes that require access to higher level utilities - either part of SAP or created for bespoke recurrent problems. They also feed back to standard users who are causing problems by not following process/procedures. There are 7 in the team and one is always on call outside core hours 9 - 5. If they can't fix the issue they will raise it with 3rd level support who have much more technical knowledge and may be technical users or user facing IT. There are currently 4 people of whom 1 is always on call. In addition there are 3 technical people for Basis support, 1 DBA of whom 1 is always on call, 1 on call ABAP programmer and 3 hardware/network specialists on call.
- Implemented in-house
April 08, 2015
My SAP Positive Experience
SAP is used across the whole organization at Tennant Company. I use it to process volume transfers between sales reps, set up and change hierarchies, set up and revise geo tables, and run reports. It is used by most team members to enter new data and report the financial condition of the company. I have been using these SAP modules for almost 3 years. They are very user friendly and very easy to navigate through the menus. I did not receive much SAP training but found it was not long before I was up to speed on the types of transactions that I need to use in my daily work. I know there are many portions of SAP that I do not use but would be interested in learning more about.
- It does a good job of reporting by Area or Region of the country and the world.
- It gives good details of each transaction with the ability to show changes and the reason for the change.
- It can show the GP for the transaction the following day it has invoiced.
- It gives the correct details for each customer and can be customized by how the reports are shown.
- The documentation for SAP is hard to find and search for.
- It would be great if there was an undo button if you make a mistake.
- Increase in employee efficiency by being able to process more transactions
- Better customer service with easy access to the information needed to provide the answer quickly
- More timely reporting to management and customers with accurate information
I was not involved in the selection process but I find that SAP is easier to learn and more user friendly than Oracle.
- Don't know