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SAP Service Cloud

SAP Service Cloud

Overview

What is SAP Service Cloud?

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

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Learn from top reviewers

SAP Service Cloud - nice app for better service

Rating: 7 out of 10
July 3, 2025
IncentivizedVetted ReviewVerified User
We are using SAP Service Cloud to collect service requests from channels like SMS, phone, mail inquiry, create tickets and in consequence assign technicians with appropriate s...
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Verified user
Consultant
SAP Service Cloud3 years of experience

Great system for managing tough customer service work

Rating: 10 out of 10
June 7, 2025
IncentivizedVetted ReviewVerified User
We use SAP Service Cloud to monitor and promptly respond to inquiries from our clients and customers. It helps our team members to stay organized and respond the same on all c...
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Kirsten Cornell
Professional - Social Media
Senior Communications Specialist
Walter P Moore
SAP Service Cloud5 years of experience

Services in C4C

Rating: 8 out of 10
May 1, 2025
IncentivizedVetted ReviewVerified User
In KSB we are using SAP Cloud for Customer (C4C) for Sales and Service process and I am responsible for improving Service process in C4C. We create workshop and onsite ticket ...
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Rahul Gaddi
Analyst - Customer Service
Product owner
KSB
SAP Service Cloud18 years of experience

The costs are increased caused the refactor on-prem was much more effective

Rating: 7 out of 10
March 19, 2025
IncentivizedVetted ReviewVerified User
The availability of the critical applications as they are for for our business. The move to SAP RISE unlocked the required resources to drive the inovation forward.
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Dirk Koerbitz
Advisor - Information Technology
Principal Architect SAP Security
Fresenius
SAP Service Cloud3 years of experience

Fabulous Product By SAP!

Rating: 10 out of 10
February 12, 2025
IncentivizedVetted ReviewVerified User
It is game changer for our organisation, it automates the tickets and gives the faster resolution. AI helps in resolving tickets and in decision making. It reduce the human co...
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Sahil Rana
Engineer - Information Technology
Project Lead
Persistent Systems
SAP Service Cloud3 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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SAP Service Cloud

SAP Service Cloud

N/A
Unavailable

What is SAP Service Cloud?

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/servic…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is SAP Service Cloud?

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience and connect service with the value chain.

SAP Service Cloud Screenshots

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SAP Service Cloud Video

Watch Service Cloud Overview

SAP Service Cloud Competitors

SAP Service Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

Salesforce Service Cloud are common alternatives for SAP Service Cloud.

Reviewers rate Ease of integration highest, with a score of 7.8.

The most common users of SAP Service Cloud are from Enterprises (1,001+ employees).
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Reviews From Top Reviewers

View all reviews
(1-4 of 4)

It's a gladiator with lead tracking and improving customer relations.

Rating: 10 out of 10
Incentivized
June 02, 2023
dw
deanna white
Warehouse Manager
SEKO Logistics (Logistics & Supply Chain, 51-200 employees)
Vetted Review
Verified User
SAP Service Cloud
1 year of experience
View profile
Use Cases and Deployment Scope
Cloud-based solution with improving supplier and partner relationship. Terrific with integration with other SAP applications. Excellent for boosting operations efficiency. Intuitive user interface.
Pros
  • Terrific with boosting customer relationship.
  • Efficient with intergration with other third party application.
  • Excellent with cloud based access of customer data.
Cons
  • It's highly customizable dashboard
  • Configuration requires skilled personnel.
  • Exquisite with improving operations efficiency.
  • Cloud based CRM with boosting partner relationship.
Likelihood to Recommend
It's magnificent with boosting customer relationships. Great with lead tracking. Excellent with analytics and reporting. Ease of customization.
Most Important Features
  • Terrific with improving business relations.
  • Great with lead tracking.
  • Magnificent with improving supplier and partner relationships.
  • Efficiency with lead segmentation.
Return on Investment
  • Magnificent for improving customer relations.
  • Terrific and elegant with lead tracking.
  • Reliable to customize to suit company business operations.
  • Magnificent with lead segmentation.
Ease of Integration
8
Efficiency and robustness with ease of intergration. Intuitive and great with documentation.
Simplicity and flexibility with ease of configuration.
Customer Service Improvements
Very effective with quick response. Reliability with lead tracking from our clients.
Terrific with improving the business processes through segmentation of our leads.
Alternatives Considered
It's excellent with lead tracking. Efficient with improving supplier and partner relations. Great with cloud-based access of customer data. Ease of use. Terrific with lead segmentation.
Other Software Used

SAP Service Cloud - Path to customer happiness

Rating: 10 out of 10
Incentivized
March 21, 2025
Verified User
Contributor in Information Technology
Chemicals Company, 10,001+ employees
Vetted Review
Verified User
SAP Service Cloud
2 years of experience
Use Cases and Deployment Scope
We use SAP Service Cloud for Customer service for specific business units. Data Retrieval from backend ECC systems is an issue..
Pros
  • Ticket creation
  • User interface and small report generation
  • Email communications
Cons
  • Integration with On prem solutions
  • Data replication from on prem solutions
Likelihood to Recommend
It’s not meant for running large reports and Custom API functionalities require a lot of skilled resources to manage
Return on Investment
  • Time
  • Efforts
  • Quick reference
Ease of Integration
6
Customer Service Improvements
Yes, CX improved a lot
Alternatives Considered

Dedicated, Professional, and Manageable Customer Relations Platform

Rating: 9 out of 10
Incentivized
December 12, 2021
AM
Allan Mark
Digital Marketing Manager
Bank of the West (Banking, 1001-5000 employees)
Vetted Review
Verified User
SAP Service Cloud
2 years of experience
View profile
Use Cases and Deployment Scope
SAP Service Cloud is a manageable customer support program, very attentive in controlling the welfare and the concern that they get raised. Further, SAP Service Cloud develops a global management option, which accounts for data, and ensures they get fully managed and analytics conducted. More so, the exports and the extraction of data are made efficient by SAP Service Cloud, a concept that articulates the analytical proceedings and customer relations in a company.
Pros
  • Allows customization based on the needs of clients.
  • The KPI analytics and designed reporting are done by SAP Service Cloud.
  • Further, SAP Service Cloud the chat boots and mobile versions are available.
Cons
  • improvements for mobile app version required.
  • Data loading time is a problematic option.
  • The visualization feature from SAP Service Cloud demands extra perfection.
Likelihood to Recommend
SAP Service Cloud focuses on customer relations, database management, more so in controlling the direct contact that the clients offer the business. Besides, data import and extraction support global coordination and harmony. Again, there is many forms of direct engagement, where all required information get to the right personnel and they channel help to the set groups. Data complexity is never a challenge with SAP Service Cloud.
Most Important Features
  • The coordinated CRM option is an amazing attribute.
  • The standard and global data analytics procedures.
  • Further, the customer engagement and the dialogues developed make SAP Service Cloud excellent.
Return on Investment
  • Customer communications improve the level of dialogue and engagement among people.
  • Further, SAP Service Cloud generates standard data analytics, an open option for information flow.
  • Finally, SAP Service Cloud value all customers, making them determined to promote the business.
Alternatives Considered
SAP Service Cloud has extensive data extraction and analytical options, which creates a database that is authentic and can improve the decision rules in a company. Further, SAP Service Cloud has eminent storage space, is very candid, and with security to avoid communications challenges. Finally, SAP Service Cloud has met international standards, a very formal way of customer support.
Other Software Used

Nice option to take into consideration

Rating: 7 out of 10
Incentivized
October 20, 2023
Verified User
Executive in Information Technology
Renewables & Environment Company, 1001-5000 employees
Vetted Review
Verified User
SAP Service Cloud
2 years of experience
Use Cases and Deployment Scope
In our company, the use of SAP Service Cloud makes it easier to connect service operations throughout the company. With its use we achieve customer satisfaction and therefore translates into improvement of the company in general.
Pros
  • Connecting business processes
  • Customer service management
  • ticket usage management
Cons
  • Sometimes interface is very hard
  • Low adaptability
  • Development is hard to learn
Likelihood to Recommend
the use of SAP Service cloud Improves interaction with the customer and improves the information exchanged between the different areas of the companies. Also It simplifies data entry, making the way of information storage intuitive, being competitive in agile environments.
we use it to maintain ordered all the informations got from the customer and incidences.
Return on Investment
  • Reduce times of tickets management
  • Reduce time of getting information
  • Intuitive for managers
Ease of Integration
7
The use of SAP service cloud allows integration with other applications. It is necessary to initially carry out some integration projects but at the same time it subsequently automates many of the processes.We use it particularly well to connect with our internal personnel system, integration was not difficult at the beginning
Customer Service Improvements
Improve customer experience and support business growth by aligning service with other customer-facing functions.Accelerate service execution from first contact to resolution by integrating your contact center with field service.
we use particularly well because we store all the customer information and all the new people in the company is able to get the info since the first day
Alternatives Considered
I have evaluated several products apart from SAP Service Cloud. there are others that maybe are cheaper , and others that are more expensive.
however I chose SAP Service cloud because it has lots of possibilities and it is adaptable to the new requirements in the future. Also it allows to have a nice user interface
Other Software Used
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