Skip to main content
SAP SuccessFactors

SAP SuccessFactors


What is SAP SuccessFactors?

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

Read more
Recent Reviews
Read all reviews


Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Employee demographic data (385)
  • Employment history (391)
  • Organizational charting (406)
  • Job profiles and administration (379)

Reviewer Pros & Cons

View all pros & cons
Return to navigation


View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $85 per year Up to 100 Employees
Return to navigation

Product Demos

SAP SuccessFactors Solutions for Core HR, Time, and Payroll Product Tour

Joule Product Tour
Return to navigation


Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

Avg 7.6


Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

Avg 7.8
Return to navigation

Product Details

What is SAP SuccessFactors?

SAP SuccessFactors HCM provides cloud-based solutions that connect core HR and payroll, talent management, sales performance management, people analytics, and workforce planning. The SAP SuccessFactors HCM enables users to put an organization's people at the center of everything – with solutions designed to meet their individual needs.

The SAP SuccessFactors Human Capital Management (HCM) covers:
  • Employee Experience Management
  • Core HR and Payroll
  • Talent Management
  • HR Analytics and Workforce Planning
  • Sales Performance Management

SAP SuccessFactors Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

SAP SuccessFactors Screenshots

Screenshot of SAP SuccessFactors Learning, which supports informal and collaborative learningScreenshot of the SuccessFactors LMS experience that puts learning opportunities at the center of business operations and goals.Screenshot of the learning dashboard and metrics in SAP SuccessFactors Learning.Screenshot of the SAP SuccessFactors Opportunity Marketplace.Screenshot of information on employee requests, evaluations, and performance in SAP SuccessFactors Employee Central.

SAP SuccessFactors Video

SAP SuccessFactors 1H 2024 Release Highlights

SAP SuccessFactors Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

SAP SuccessFactors Downloadables

Frequently Asked Questions

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

SAP SuccessFactors starts at $85.

Workday Human Capital Management, Oracle Fusion Cloud HCM, and Cornerstone OnDemand are common alternatives for SAP SuccessFactors.

Reviewers rate Approval workflow highest, with a score of 8.6.

The most common users of SAP SuccessFactors are from Enterprises (1,001+ employees).
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Attribute Ratings


(1-25 of 329)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
We use SAP SuccessFactorss as our Colleague Self Service Platform. SAP SuccessFactors allows MAG to hold a single version of the truth for core people data. SAP SuccessFactors enables MAG to have a holistic view of its people and organisational data. Through SAP SuccessFactors Work Force Analytics we are able to create insightful visualisations on a high number of people data measures which allows business leaders to make key decisions more efficiently.
  • Communication with Customers
  • Half Yearly Release Updates
  • Work Force Analytics
  • Successfactors Support Offering
  • Improved Performance in Report Stories
  • Difficult to extract data into other systems
SAP SuccessFactors support often lets us down
Score 8 out of 10
Vetted Review
Verified User
We use SAP SuccessFactors with a 7K Headcount. Used to master all core HR data EC, Recruiting, Onboarding, PMGM, WFA, Talent, Compensation available but not fully utilized and restricted by legacy business complexity and data issues. Now, I am trying to unpick some of the original implementations to standardize, simplify, and modernize.
  • Core platform intuitive
  • All capabilities you would expect to see in a HR application
  • Easy to configure changes
  • Customisation is simple using custom MDF and business rules
  • Could do with a modern UX
  • Mobile application not always stable
  • More capability across ER Case Management
I have used other systems (Oracle). SAP SuccessFactors is more stable. The online materials and resources are really useful and there's a huge network of users you can reach out to
Score 8 out of 10
Vetted Review
Verified User
SAP SuccessFactors is my primary HR Platform for employees in circa 30 countries. Modules include; EC, Performance & Goal Management, Succession, Compensation & Recruiting. Enables single source of data for all global entities. Employee & Manager self service for Time & Attendance, Personal Data, Goal Management and Performance Management. Enables integration with IT and Payroll Systems.
  • Goal Management
  • Performance Management
  • Employee Data Maintenance
  • Document Management
  • Consistent Reporting across ALL Modules
SAP SuccessFactors has good broad functionality. SAP SuccessFactors modules available cover most HR processes as well as the employee life cycle. System allows plenty of room for configuring based on global needs. Supports customisation. Allows management of Contingent Workers. More simplified release items and management. Better document management. pre defined 'How to' guides.
Score 8 out of 10
Vetted Review
Verified User
SAP SuccessFactors is used in various areas of the business, it has been able to tackle problems around On-boarding, Compensation, Performance Goals. Recently acquired Talent Intelligent Hub and Opportunity Marketplace as a solution piece to manage Talent acquisition and employee Growth
  • On boaridng for new employee
  • Performance Management
  • Employee Self Service Module
  • Recruitment
  • Contractor Management
  • Reporting
SAP SuccessFactors works perfectly for employee on-boarding, however more focus will need to be made on the contractor recruitment and management
Score 9 out of 10
Vetted Review
Verified User
We needed a fully integrated solution for payroll and hr for UK and overseas
  • upgrade processes / information
  • mobile app and access on the move
  • standard improvements and functions
  • org charts and confidential roles
  • story reporting is poor and slow
  • knowing license model and what is available to do what
we have customised SAP SuccessFactors to fit our organisation
Score 3 out of 10
Vetted Review
Verified User
SAP SuccessFactors has a fairly light implementation just leveraging absence management across 29 countries
  • Absence Management
  • Guides on how to build technical competency of HR, our business cannot use workbooks to implement change
  • AI to aid configuration specialist, to encourage appropriate naming convention, suggestions on redundant workflows or business rules
  • Stronger integration to other product family like concur
SAP SuccessFactors has provided a lot of innovation into ESS and MSS but not some organisations still are very HR heavy in managing this and now it challenging to know how to join our business against your roadmap
Score 9 out of 10
Vetted Review
Verified User
Employee Central, Performance and Goals, Compensation. Currently finding our Support partner providing poor support for the product.
  • Compensation management
  • Performance review administration
  • Employee Central - all employee information
  • Reporting - often hanging or slow
  • Onboarding - continuous issues which our support partner cannot fix
High volume recruiting - worked well when hiring approx 500 new joiners per month.
Global compensation programme - excellent access to information and data.
Score 7 out of 10
Vetted Review
Verified User
We use SAP SuccessFactors as our HRIS to make sure that we have automation of our people processes. This is through Recruitment and employee management.
  • manages candidate flow
  • Captures records
  • Allows us to manage HR processes across locations
  • User ability
  • Interaction
  • Candidate experience
SAP SuccessFactors is good for a large organisation however without dedicated internal support it is hard for a smaller business to use it effectively.
Marcin Wierzcholek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are in the process of implementing SAP SuccessFactors suite across our organisation, including Workzone, Opportunity Marketplace, and Talent Intelligence Hub.
  • Providing new system updates
  • Providing great user experience
  • Overall integration between the modules
My overall user experience with SAP SuccessFactors is great and it's easy to use.
Score 8 out of 10
Vetted Review
Verified User
I use SAP SuccessFactors for Performance & Goals, Recruitment, and Succession
  • Org Chart
  • Candidate progression
  • Home Page
  • Ability to change / customise
  • Standard reporting - data fields are difficult to find/locate
  • Integrations
SAP SuccessFactors is great if the integration is done but it can be difficult if there are many integrations.
Score 7 out of 10
Vetted Review
Verified User
I use SAP SuccessFactors's multi-module coverage - employee ec, recruitment, and, performance
  • workflow
  • design
  • security
  • back end complexity
  • knowledge base to confusing
  • steps not always logical
I feel SAP SuccessFactors should work on backend complexity; it can be very hard to learn.
Score 8 out of 10
Vetted Review
Verified User
SAP SuccessFactor used as Human resource portal to apply leaves, onboarding, annual assessments, goal settings etc. The tool is used to configure employee related various tasks. The workflows can be configured accordingly.
  • It has easy to use UI
  • Quick actions features contains all the useful links with icons
  • We can personalise our tasks accordingly
  • Response time is little higher
  • User interface needs improvement in terms of icons
  • Search feature needs improvement to give appropriate results
SAP SuccessFactors is primarily used for requesting time-off, annual assessments, training, on-boarding users etc. It is a one stop solution for configuration of HR related activities in a organisation. It is not appropriate to vendors or any third parties in the organization. It is only focused on the employees in the organisation.
Lakshay Dogra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
SAP SuccessFactors is helping us integrate all employee management tools in one. It helps us integrate learning for the employees, tracking and approving leave application and also track employee development discussions in one place. As a manager it helps me track data for all the employees in just one place and further helps me in planning.
  • Leave tracking
  • PDP discussions
  • Employee transfers
  • Learning module tracking
  • Combined data for entire time
  • Notification for overdue learning courses
  • Real time employee leave mapping
SAP SuccessFactors is best suited for all the employee management activities, like leave approval, employee transfer initiation and employee learning module. But it is less appropriate to showcase employee directory with unnecessary information, and following up on PDP (partner development plan) discussions. But having it all in one place is convenient.
Elli Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The baseline SAP SuccessFactors product covers the majority of the basic requirements that large enterprises will have, this program helps you to manage all of your workers' and organizations' data in one place; it is quite handy and has a user-friendly design; the ease of use makes it a terrific tool. In terms of your career objectives, learning, profile management, and goals for the next assessment cycle, the system is uncomplicated; in essence, it enhances your whole performance management and employee-focused platform.
  • Promoting greater Accountability
  • Promoting greater transparency
  • Automating recruitment cycle
  • Promote quick trunaround time
  • Improved accuracy in reports
  • Logging in on mobile is a complicated process
  • Lagging while searching candidiates
  • Time consuming to set up forms for different countries
SAP Success Factors has a robust framework which makes it an absolute platform for scaling and scaled companies, including the ones of larger sizes. Success Factors is contributing to maintain the data quality and automated workflows. SF had almost automated every single HR process which has removed the manual intervention altogether. It's time consuming to implement so if you're loooking for a quick fix or quick results it may not be for you.
March 22, 2024

SAP SuccessFactors

Score 8 out of 10
Vetted Review
Verified User
For all Hr functions - recruiting, performance reviews, org structure. Also salary information, training for the organization.
  • Performance reviews
  • Recruiting
  • Org chart
  • Better views of salary data
  • More workflow for recruiting
Display of org charts is very well done. Move of personnel between org charts.
Score 4 out of 10
Vetted Review
Verified User
We use SAP SuccessFactors for the LMS, Goals, Performance reviews, and personal development areas. The only problems I see are the way performance reviews are structured. Maybe a best practices with this module would be great to simplify and standardize the process.
  • Learning
  • Profile
  • Recruitment
  • Performance Reviews
  • Goals
Well suited for the learning hub.
Score 10 out of 10
Vetted Review
Verified User
for hire to retire process. onboarding. performance reviews etc.
  • friendly user interface
  • ability to navigate between modules
  • easier to train
  • year end performance review reporting has some issues
global organizations. teams working in diff regions. teams consisting of full-time and contractors
Score 7 out of 10
Vetted Review
Verified User
We use SAP SuccessFactors for Performance, Learning and Development and Recruiting
  • Recruiting
  • Learning & Development
  • User Interface is clunky
SAP SuccessFactors is cloud based and improves our process of Performance evaluation, recruiting, and learning & development
Score 7 out of 10
Vetted Review
Verified User
HR, Learning, Compensation, Mobile
  • Performance Management
  • Personnel records
  • Training management
  • UX design
  • Fields for data entry can be cumbersome to use
  • Lack of real estate optimization
The need to use certified resources is a roadblock to fast enhancement support
Score 9 out of 10
Vetted Review
Verified User
US Federal Government mandates Employees and Contractors to learn and keep updated of Policies.
LearningLink has been an excellent product supporting this initiative.
  • Load performance
  • Easy Navigation
  • Customer Support
  • Themes can be added
Well suited for Employee Learning
Score 8 out of 10
Vetted Review
Verified User
Used for employee master data, performance management. Transitioned for cost savings.
  • Employee Dashboard
  • Time Capture
  • Performance Management - More room to add goal details. Right now character limitation
Moved to Timesheet Exception and auto approvals
Score 8 out of 10
Vetted Review
Verified User
I use SAP SuccessFactors for the Central Management Console (CMC) business at my organization.
  • Central Management Console
  • Human Resources
  • Room for improvement regarding integration with other products
I give SAP SuccessFactors an eight out of ten because it is excellent software.
Score 9 out of 10
Vetted Review
Verified User
In my organization, we use SAP SuccessFactors for managing shift schedule, leaves and attendance checking of my reportees. also to manage their profile and payroll. we use it for performance management purpose also. we use it for goal and KRA management to set goals and also to manage and update completion of goals by employees which can help to evaluate their performance.
  • Employee self service (attendance check, leave apply etc.)
  • Leave Management (apply, approve and manage leaves)
  • Performance and Goal (Goal setting and performance management for appraisal of employees)
  • Enhance UI of Goal and Performance Management
  • Leave applied during the year not showing in manager which can be improved. manager can see only leave balance.
  • Performance and appraisal management system can be made less complex
Anyone who want one stop solution for Employee management, Leave management, Payroll management and Goal setting and performance management with a reputed and renowned brand like SAP can blinfdy go ahead with SAP SuccessFactors. one one thing i felt missing is they should add provision to see leave applied by employees during the calendar period so it can help to managers.
Return to navigation