Skip to main content
TrustRadius
Scale Computing Platform

Scale Computing Platform

Overview

What is Scale Computing Platform?

Scale Computing offers edge computing, virtualization, and hyperconverged solutions for customers around the globe. Scale Computing HyperCore software promises to eliminate traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system…

Read more
Recent Reviews

Love SCP

10 out of 10
December 07, 2023
Incentivized
We utilize the Scale Computing Platform as a central element of our IT infrastructure. SCP provides us with a highly scalable and …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

HE151

$3,300

On Premise
per node

HE501

$6,800

On Premise
per node

HC1300

$11,900

On Premise
per node

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.scalecomputing.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $3,300 per node
Return to navigation

Product Details

What is Scale Computing Platform?

Scale Computing offers edge computing, virtualization, and hyperconverged solutions for customers around the globe. Scale Computing HyperCore software promises to eliminate traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system for running applications. The vendor says that, using patented HyperCore™ technology, the SC//HyperCore self-healing platform automatically identifies, mitigates, and corrects problems in the infrastructure in real-time, enabling applications to achieve maximum uptime even when local IT resources and staff are scarce. The vendor says ease-of-use, high availability, and TCO are key differentiators. The product works for distributed enterprises, global retailers, and SMBs alike.

According to the vendor, its key features and benefits include:

  • Install in less than an hour
  • Deploy new VMs in minutes
  • Built-in Browser-based Management
  • Software-defined, hybrid storage system with automated tiering
  • Fully integrated, cluster-wide resource utilization and alerts
  • Single vendor support experience, no disparate systems to integrate
  • Integrated all-in-one appliance
  • Scale-out Architecture
  • Mix and match new nodes
  • Incremental resources improve performance of existing workloads
  • Fast and easy to expand, no downtime required
  • No additional licensing required
  • Start small and grow as your business grows
  • No forklift upgrades

Scale Computing Platform Screenshots

Screenshot of Scale Computing Fleet Management Dashboard - 
At-a-glance summary of the health of the fleet upon login.Screenshot of Cluster Details -
Details of a particular cluster, including health, fleet manager connectivity, nodes, and VMsScreenshot of Scale Computing Fleet Manager -
Manages an organization’s fleet of Clusters.Screenshot of Hypercore UI -
Simple Web Interface for Local Management of the Cluster and its Workloads

Scale Computing Platform Videos

SC//Platform Success Story - Detroit Symphony Orchestra
SC//Platform Success Story - American Foundry Group
SC//Platform Success Story - Metropolitan School District of Wayne Township

Scale Computing Platform Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Unix
Mobile ApplicationNo
Supported CountriesGlobally
Supported LanguagesEnglish

Frequently Asked Questions

Scale Computing Platform starts at $3300.

VMware vCenter, VMware ESXi, and Nutanix Cloud Infrastructure are common alternatives for Scale Computing Platform.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of Scale Computing Platform are from Mid-sized Companies (51-1,000 employees).

Scale Computing Platform Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)10%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(338)

Attribute Ratings

Reviews

(126-150 of 234)
Companies can't remove reviews or game the system. Here's why
Ben Damon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
They provide all the support you would ever need, from the initial setup of the cluster and software upgrades to provisioning and maintenance of the virtual servers. We haven't needed to call much at all, but when we did, they were able to remotely connect, using a built-in tool, and solve all of the problems quickly.
Dominique Joseph Chung | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In the two years since deploying the Scale Computing HC3 solution, we called support once to ask if we could change the way we configured our redundant SFP+ switches. That is a testament to how awesome the product works if support is barely needed for the multiple migration, updates, management, etc that we've done in that time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've gotten a great response from the support team. I will say that there have been times when the person who responded didn't know the answer, but their willingness to respond regardless, even just to tell me they're finding someone who can help, is fantastic and not the norm in my experience. Pre-sales support, both for sales and technical, was excellent; they were always ready to make resources available to answer questions on pricing, support, and usage.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
US-based, knowledgeable Scale engineers who know the system in and out, are the front line support when you call into Scale. Built-in remote access by the support team, which the end user controls the access. This is very important for your third party vendor management. End user clicks one button and the support team has access to the system for quick troubleshooting.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In the odd occasion that I have to contact support, I have always found them to be extremely helpful and efficient with getting the systems back online. The HC3 reports back to Scale and auto orders replacement drives as they fail within the cluster. We have three clusters on site and have had just one disk failure in almost 5 years.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
These folks are fantastic. I have only had to use support 2 or 3 times over the last 18 months.....all of which were my own fault. I never had to call back, issues resolved with the tech's the first time.....most of the time in only an hour or two (did not keep time). Even when I updated something I shouldn't have, they were able to get my VM back up and running in far less time than it would have been if I had to rebuild. Hell, they even issued a knowledge base article (with corrective steps) that day to help others that messed up the same way I did.
Chris Waddilove | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support has always been awesome - quick resolution times, quick call back times, generally short wait queue. Staff regularly follow-up on tickets even if generally unnecessary (i.e. we know this is the solution to your problem, but would you like us to follow-up tomorrow to make sure it did indeed work and nothing else is outstanding?). Have had to deal with them both during business hours as well as after hours. After hours support was just as awesome as business hours - really nice when you call back and someone remembers who you are/what problem you had and you don't have to completely re-explain it from scratch. Techs are also very technical, I "click" with most of them almost right away.
February 19, 2019

Make it easy on yourself.

Maxim Proulx | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
They walked me through the first set-up and they responded to any support request promptly and efficiently, without insulting my intelligence as an IT professional but willing to assist whenever needed. The troubleshooting steps provided in the tickets are actually read by the tech and we can move forward quickly to a viable solution.
February 19, 2019

Scale HC3 in K-12

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Great to work with over the phone, or via e-mail. The customer support portal seems to be slightly dated, though the information is useful.
Brad Jurgensen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
You have many options to try and resolve any issue you may run across regarding the cluster. A customer portal opens up a knowledge base, access to a quick support chat with a support representative and many articles on how to run the cluster efficiently.

You also have the ability to open up a remote support tunnel to the cluster for an engineer to troubleshoot remotely any issues you may run across.

Access to support representatives is always a short time frame (even after hours) and with knowledgeable staff there is generally no escalation needed to resolve your issues.
Tyler Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Their support staff knocks it out of the park. I have never had the level of success that I have had when I need to contact a support team like I get with Scale. A tech will answer the call and 90% of the time answer your question right there.
April 04, 2018

Scale out performs

Patrick Taylor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The best I have seen in the industry, and we are 100% Cisco network shop including our wireless. We are used to dealing with the best, but Scale outperforms them.
Score 8 out of 10
Vetted Review
ResellerIncentivized
Support is always responsive (even at off hours), and very knowledgeable. In my experience, they have solved issues (the few that we had) quickly without a lot of back and forth communication. The remote support option is simple and doesn't require the typical installation of plugins and add-ins to get going. It's integrated into the management console and you provide permissions to connect only when necessary.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have had limited experience with support in that our cluster just runs fine and we keep it simple. When we first got our 3 node cluster support was "On Shore" based and very easy to understand. They are fairly easy to get ahold of and seemed to respond in the time they said they would. They do feel like a smaller company and the likely hood of getting the same support person multiple times may be likely which can come in handy.
Adam Hassall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've rarely had issues with the HC3x platform, certainly not in the last 4 years. Whenever I have had to contact their support team, I'm able to get straight through to a highly skilled engineer. I've not experienced an occasion where I've been passed from one technician to another due to them not knowing how to resolve the issue. I can honestly say they have the best support team I've ever the pleasure to work with.
Return to navigation