Propel your digital transformation.
I use ScienceLogic SL1 at my job at Kyndryl to provide monitoring services of IT infrastructure for clients and customer support teams.
Starting at $7.50 per month per node
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What is ScienceLogic SL1?
ScienceLogic is a system and application monitoring and performance management platform. ScienceLogic collects and aggregates data across and IT ecosystems and contextualizes it for actionable insights with the SL1 product offering.
Recent Reviews
How ScienceLogic SL1 Differs From Its Competitors
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Reviewer Pros & Cons
Technical Lead
Computacenter (PTY) LTD (Information Technology & Services, 10,001+ employees)
Video Reviews
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ScienceLogic SL1 Review: Provides Integration Flexibility When Managing Large Volume of Devices
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Pricing
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.sciencelogic.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $7.50 per month per node
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ScienceLogic SL1?
The ScienceLogic SL1 platform aims to enable companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. SL1 uses patented discovery techniques to find everything in a network, so users get visibility across all technologies and vendors running anywhere in data centers or clouds. The vendor states the advantage of SL1 is that it collects and analyzes millions of data points across an IT universe (made up of infrastructure, network, applications, and business services), to help users make sense of it all, share data, and automate IT processes.
With SL1, the user can:
- See everything across cloud and distributed architectures. Discover all IT components—–across physical, virtual, and cloud. Collect, merge, and store a variety of data in a clean, normalized data lake.
- Contextualize data through relationship mapping and machine learning (ML) for actionable insights. Use this context to understand the impact of infrastructure and applications on business service health and risk, accelerate root cause analysis, and execute recommended actions.
- Act on data that is shared across technologies and IT ecosystem in real time. Apply multi-directional integrations to automate workflows at cloud scale.
ScienceLogic SL1 Features
- Supported: Infrastructure Monitoring (Cloud, Container, Server, Storage, Agent-Based, Network, Application, Database, UC/Video, Synthetic)
- Supported: Closed-Loop Automations (Digital Experience Monitoring, CMDB & Inventory, Incident & Notifications, NetFlow, Configuration and Change Management, Troubleshooting & Remediation
- Supported: Topology-Driven Event Correlation
- Supported: Full-Stack Topology Mapping
- Supported: Business Service Monitoring
- Supported: Behavioral Correlation (Events, Changes, Anomalies, Topology)
- Supported: Analytics - ML-Based Anomaly Detection
- Supported: Incident Automation - Event Forwarding & Email
- Supported: Dynamic Baselining Analytics
- Supported: Manage Workflow Health & Endpoints
- Supported: Dashboards and Reporting
- Supported: Log Collection
- Supported: 400+ Pre-Built Monitoring Integrations
ScienceLogic SL1 Screenshots
ScienceLogic SL1 Videos
Watch Eliminating Visibility Gaps While Driving Tool Consolidation
Watch Diagnosing and Resolving Service Impacting Issues with Behavioral Correlation
Watch Automating Troubleshooting for Faster Root Cause Analysis
Watch CMDB Accuracy With Real-time Synchronization of Monitored Environment
Watch Understanding Infrastructure Impact on Apps with AppDynamics
ScienceLogic SL1 Integrations
- Kubernetes
- Cisco HyperFlex
- Nimble
- Hyper-V
- MySQL
- Dynatrace
- New Relic
- Cloud -AWS
- Azure
- Google Cloud
- IBM Cloud
- Aliyun
- CloudStack
- OpenStack
- etc.
- Cloud Services – Amazon EKS
- ECS
- Fargate; Azure AKS; etc.
- Containers – Docker
- etc.
- Software-defined Networks/WAN – Cisco
- VMware
- etc.
- Network - Cisco
- F5
- Juniper
- Meraki
- Riverbed
- Aruba
- Avaya
- Fortinet
- HP
- etc.
- Storage - Dell EMC
- NetApp
- HPE
- Hitachi
- Nutanix
- Pure Storage
- etc.
- Hypervisors – VMware
- Xen
- KVM
- etc.
- Operating Systems - Unix
- Windows
- Linux
- Business Applications
- Databases - Microsoft
- SAP
- Office 365
- MS SQL Server
- Oracle
- IBM DB2
- etc.
- APM - AppDynamics
- etc.
- etc.
- Storage - Dell EMC
- NetApp
- Pure
- HP/Nimble
- etc.
- Cloud -AWS
- Azure
- IBM
- Aliyun
- Openstack
- etc.
- Applications -Microsoft
- SAP
- etc.
- Compute -VMWare
- Microsoft Hyper-V
- KVM
- Linux
- Unix
- Converged -Nutanix
- Unified Communications and video - Cisco
- Polycom
- Tandberg
ScienceLogic SL1 Competitors
ScienceLogic SL1 Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac, UNIX |
| Mobile Application | No |
| Supported Countries | Americas, EMEA, APAC |
| Supported Languages | English |
ScienceLogic SL1 Downloadables
Frequently Asked Questions
ScienceLogic is a system and application monitoring and performance management platform. ScienceLogic collects and aggregates data across and IT ecosystems and contextualizes it for actionable insights with the SL1 product offering.
ScienceLogic SL1 starts at $7.5.
Reviewers rate Configurability highest, with a score of 10.
The most common users of ScienceLogic SL1 are from Enterprises (1,001+ employees).
ScienceLogic SL1 Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 0% |
| Enterprises (more than 500 employees) | 100% |
Comparisons
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Reviews and Ratings
(380)Attribute Ratings
Reviews
(126-150 of 207)Companies can't remove reviews or game the system. Here's why
December 28, 2019
Better monitoring with in Budget
We are currently using ScienceLogic SL1 for infra and network monitoring for one of our clients. It's been enabled for all IT environments of the client organization. It helped the client to forward alerts to SNOW and getting alerted to the minor and critical issues.
- Easy integration with SNOW
- Multi protocol / services monitoring
- Multiple power packs for different vendor devices
- Out-of-box reports are not useful; need paid support for any modification.
- Normal incident takes more time to resolve from SL1 support.
- Bugs left unaddressed
October 29, 2019
ScienceLogic in the enterprise
We are using ScienceLogic to tie events to our ticketing system. ScienceLogic allows us to set the priority of a specific issue that we then route to our ticketing system. If the priority is set high enough, we page the appropriate party to engage and work towards a resolution. If the issue resolves itself, the ticket will automatically close, but we still have a record of a potential issue that came up.
- ScienceLogic is very granular in how items are monitored.
- Powerpacks make it easy to monitor various systems with events predefined.
- ScienceLogic is a very flexible platform.
- The "legacy" interface is very confusing.
- The granularity of the platform comes with a whirlwind of tinkering under the hood to make the system perform properly.
- The very steep learning curve to get basic monitoring setup. However, once over this, the rest of the platform becomes easy to set up and maintain.
September 20, 2019
ScienceLogic - Thumbs Up
We use ScienceLogic mainly for our EM7 application.It has been used crossed the organization for issue and ticketing system. It's email and notification function works very well. We currently only use EM7, but we noticed Science Logic offer a wide range of products we can use for monitoring, scheduling, and much more. we will sure explore more options in the future.
- Immediate customer support response.
- Representatives are very knowledgeable and friendly
- Webex tech support is very helpful
- Offering some free on-demand trainings would be nice.
- Improve product's stability.
- Provide webinars for new products and their features.
August 26, 2019
ScienceLogic is ScienceMagic!
The software is being used by the entire organization. We use it to monitor internal and customer hardware. We have nine different data centers, so it provides a bird's-eye view of the status of the devices on our network. Additionally, it allows us to detect a problem before it's a bigger problem
- The GUI is intuitive which is very important. If the navigation is too complicated, then efficiency and the overall experience is jeopardized.
- It provides an excellent dashboard feature. This allows us to zoom in on specific devices for reference, insights, or monitoring.
- It allows us to scale at our own pace by simply adding on power packs.
- We have over 34,000 devices in our system. So, sometimes running reports can be clunky or hit or miss.
- SNMP doesn't always classify discovered devices correctly.
- An export report to excel on the live events page would be nice.
August 24, 2019
Sciencelogic. Put your back into it!
Sciencelogic, and specifically EM7, is used by our company for enterprise network monitoring. It has been used as one of two primary alerting and monitoring systems. It solves two very specific needs in our organization. In particular, this product is valued for its configurability and customization, that allows it to accurately monitor external databases. This has allowed us high-quality monitoring of a key performance metric that we had struggled to monitor under other systems. It also allows for very fine granularity of graphical data, and high levels of customization for the "output" graphs, that make at a glance presentation of business-critical data possible.
- Graphing - Sciencelogic has highly configurable, high-quality graphs that make the display of mission-critical data very effective.
- Customization - With a few exceptions, nearly everything in the system can be changed, modified, added or deleted to create your ideal monitoring environment.
- "Power Packs" - The built-in packages provide a good level of out of the box functionality.
- Updates can be problematic. The system has been very stable for us over the years we've used it. With the notable exception of upgrades. It seems like every other one has caused an issue where I neede to call support.
- Ease of use. This software is not exactly user friendly in terms of the interface. Can be hard to navigate to desired feature/option. Powerful, but has definite room for improvement
- Slow update cycle with requested feature sets. The company makes beneficial upgrades, but pacing can be problematic in regards to a particular need. Bugs can be slow to fix as well.
August 23, 2019
Go with a different product, not worth the headache.
We use ScienceLogic as our ticketing system and to monitor devices in our customers' networks.
- Monitors devices
- Looks and feels like something from the early 90s. They promised an updated, sleeker system with better functions since version 8.0 and that was almost 2 years ago.
- Emailing from ticketing system doesn't work and never really has. And from what sales guys have said they don't even use it internally.
- With every update or version, the system seems to lose more function or it becomes something you have to pay for.
- Bulk edit halfway works, but not for anything that is useful.
August 12, 2019
ScienceLogic: A Complete Monitoring Solution.
It is used to centralize monitoring and alerting of all customers that the company supports. It allows us to monitor all devices/applications/systems and route all alerts into a single pane of glass for NOC analyst to monitor. It also integrates with the ticket system to allow ticket creation from within ScienceLogic.
- The system is highly customizable and scalable.
- The system has a vast number of add-ons modules called PowerPacks which can be installed to enhance monitoring of a proprietary device/system/application.
- It has a relatively low barrier to entry as the front end administration is very logical and intuitive. Does not require a lot of training.
- Very good customer support.
- The platform could be more efficient in terms of system requirements. Compared to other products, it can be relatively resource-hungry and require a lot of CPU/Memory to run.
- Reporting feature is somewhat weak and not customizable. While ScienceLogic can gather a vast amount of info, it is not necessarily easy to export/report on them.
- There is no built-in tool to allow mass updates of devices. For example, it would be nice to be able to upload a CSV and update a large number of devices and their attributes such as name, function, location, etc... While this feature could be built, it is a customized solution and would need to be a built-in feature. A customized solution can be sensitive to upgrades and version changes.
August 08, 2019
Ease of enterprise network monitoring/managing.
Primarily, In our organization, we use it to check the availability of our network devices and end hosts. Importantly it helps us to collect the most recent other data, related to devices or network environment and used for all the services/departments here. I guess it does cover all the problems that we encounter with our as well clients network environment.
- Can access the device from tool itself.
- Pull the reports for the specific devices with different filters.
- It's collect network device data accurately
- Can not provide currents statistic of the interface utilization.
- Sometime take too much bandwidth to load the device summary page.
- Can't wick the monitoring at the logic level like we can't enable or disable the alerting for the virtual routing protocol.
August 06, 2019
ScienceLogic for the city
It's currently being implemented to replace our existing toolset. We wanted a product that could support our current environment as well as new technologies in the cloud. After looking at several products to replace 3 separate monitoring applications we choose ScienceLogic to replace all three
- Monitors network devices extremely well
- Users can quickly pick up the on using the tool and find where they need to go
- Dashboard creation is very simple
- Administration is not straightforward. Managing different policies can be very cumbersome.
- Server monitoring can be very difficult. Unix support could be greatly improved.
- Self monitoring is very limited. There's no real feeling of true insight into everything that's going on within the environment.
August 06, 2019
Proceed with caution
ScienceLogic is used to monitor our various infrastructure components and to generate alerts when problems occur. We also make limited use of the dashboards.
- Product does a reasonably good job monitoring infrastructure components.
- Easy to install.
- Dashboards are very difficult to build and maintain.
- Sending "all clear" alerts requires the creation of a separate monitoring event.
July 27, 2019
Adaptability in Cloud
We have configured ScienceLogic to monitor our client server, along with networking components. It is being used across the whole organization, and helps us monitor everything related to networking. All the switches, Linux/Windows servers, cloud accounts, and everything else is being configured for monitoring in the same tool. It does provide a one-time resolution for all the networking related monitoring.
- Monitoring detailed information for servers and networking components.
- Provides graphical representation of various services configured for cloud accounts.
- A knowledge-base which helps configure every detail.
- The interface is a bit cluttered, as it offers so many options.
- The GUI could be better.
- A precise explanation regarding various ISO downloads available.
July 19, 2019
Science Logic Review
Science Logic is primarily used for Enterprise and Datacenter devices health monitoring. It is used by the IT managed service operation department for monitoring their respective supporting devices. It helped to monitor device health like all inventory data as well as active load carrying. It is integrated with other tools in Enterprise management that can help assurance of services for the respective department.
- Ease of checking logs.
- Integration with other tool.
- Option to customize logs based on your requirement.
- More integration of different vendor.
- Data traffic monitoring per request.
July 17, 2019
Outdated and Clunky
We currently use ScienceLogic in our NOC. We use it to monitor customer devices. We also use it as a ticket system.
- Collecting information through SNMP from the managed devices and reporting it back to the DB server.
- There are some really detailed hooks and runbook actions that can be configured to do a lot of different things.
- Their entire interface needs a drastic overhaul. Feels like software from the early 90s.
- The entire system could use a complete tear down and rebuild. Its extremely clunky and very difficult to use.
- Their ticket system needs to be torn down and rebuilt from scratch. Extremely difficult to use, no time tracking, outdated interface, etc.
Our firm is a seasoned information technology solution partner with a strong practice in the discipline of enterprise monitoring, otherwise known as ITOA or IT Operations Analytics. We are a technology business partner with ScienceLogic as one of our OEM solution partners. We often recommend ScienceLogic to fill the role of an agent data tool to monitor a broad range of IT infrastructure at the hardware level, including server storage and network devices. It is a next-gen tool that leverages machine learning to automatically establish baselines without requiring excessive user intervention.
- ScienceLogic discovers infrastructure on a given network very well.
- ScienceLogic learns patterns of performance and load on the infrastructure at monitors and can accurately determine what is abnormal.
- ScienceLogic reduces noise from devices on the network and allows IT staff to get to the root cause quicker.
- ScienceLogic actually does quite well in its swimlane of being an agent-based infrastructure monitoring solution.
- The biggest challenge with ScienceLogic is dealing with their overly aggressive sales staff.
We currently use ScienceLogic to monitor our internal systems and clients systems in VMware, AWS, and Azure. We also use it for network monitoring and monthly reporting.
- ScienceLogic has a fully featured API that can be used to integrate with other systems.
- It simply works, in that it creates alerts and tickets in ServiceNow when systems go down.
- A regular release cycle for updates.
- The database design to store historic reporting data is poor and could use a refresh to next-generation No-SQL type DB's.
- User interface updates to HTML5 have been a long time in coming.
- Machine Learning or Trend analysis is missing from the product.
- Self healing capabilities are not present to resolve simple alerts.
July 11, 2019
EM7/ScienceLogic....good but not great!
Data Center Infrastructure including network, storage, hardware, server, applications.
- Out of box monitoring capabilities
- Ease of implementation of out-of-box monitoring capabilities
- Limited ability/cumbersome to customize in general
- Limited ability to customize main Event panel
- Limited ability/cumbersome to customize Alert/Event correlation
- Reports and graphs somewhat lacking in features and ability to control or customize
- Product is generally buggy/new releases/patches introduce new bugs or reintroduce old bugs
- Technical support and professional services are fair (on a scale of about 1-5)
- Upgrading to a major release is a nightmare
July 10, 2019
ScienceLogic's dynamic nature could be a maker or a breaker depending on your situation.
ScienceLogic is being used across the whole organization to monitor our infrastructure which is SAP hosting. This monitors the infrastructure, operating system, and the SAP landscapes.
- Variety of dynamic apps that come with the product.
- Knowledge or their product.
- Great UI design.
- File system monitoring could be better. Cannot limit the file systems I want to monitor, have to grab them all and then hide them rather than being specific about which file systems I want to monitor. Like using regex for this would be great. The same goes for network interfaces on devices as well.
- API is missing functions, can tell the UI does not use their API as things you can do in the UI cannot be done in the API. This is frustrating for integration work.
- Push agent needs some work and would like to see the ability to add custom checks.
ScienceLogic is being used across all departments within my organization as well as its customers, it monitors systems and proactively prevents business problems by addressing the usage of resources and notifying in case of excess usage.
- Flexibility, the ability to customize and develop extensions or what they call it powerpacks
- Support for Major Operating Systems and a lot of applications
- Security, data is secure at rest and at transit
- Less flexibility for dashboards, you can't control the owner of dashboards
- Ability to merge multiple devices in a singe one is not yet supported
June 20, 2019
My thoughts
It is being used as a network monitoring system and a ticketing system. It has a setting that will make events and the events can then be aligned with a ticket. Great network monitoring tool!
- Alerts
- Events
- Sends emails
- Alerts need to be self-correcting: when writing them I should not have a rule that says when the condition clears then we clear the alert.
- If an alert is aligned with a ticket when the alert clears the ticket should be able to change category example for root cause analysis.
June 20, 2019
ScienceLogic Review
ScienceLogic has been recommended by my organization for our various customers to monitor their heterogeneous IT infrastructure environments, with visibility into the business mapping.
- Monitoring of a heterogeneous environment.
- Discovery and service mapping.
- Event correlation.
- Event automation functionality could be built within ScienceLogic.
- Dashboard GUI.
- License Structure.
June 10, 2019
Great Monitoring and Reporting System.
I use ScienceLogic on a daily basis, it allows me to monitor internal and customer video conference systems and components. ScienceLogic has caught issues with systems that other monitoring systems have not caught, it allows me to reach out to the customer FIRST about reported problems and get them resolved ASAP. ScienceLogic is also great on reports, I use it to create reports monthly. It takes all the hard work away by not having to do it manually.
- Reporting of found issues
- Report creation
- Customization
- Monitoring of immersive systems could be implemented
- Would like to disable some errors from reporting but can't do to them [due to] being "grouped" with other things
- When a call is first initialized would like to not see packet loss errors until after the call is fully established
June 01, 2019
Lots of potential, but ultimately very disappointing
In July of 2017, our organization entered an agreement with ScienceLogic with the intention of reselling the product to our hosted customers. However, it quickly became apparent that the product was not as useful in reality as it had been presented during the presale demos and discussions. Also, the overview dashboards are nothing short of disappointing. I encourage anyone considering ScienceLogic to do a google image search for "Sciencelogic Dashboards" first and then check out other similarly priced alternatives such as SolarWinds, or even free platforms like Zabbix, and compare. Aside from UX and appearance, the platform itself is deeply flawed. Based on our experience, we found that it only works alright for fairly simple environments with limited device counts.
- The automatic identification of devices is impressive.
- The auto-discovery process requires "beacons" be installed in your environment for a "pinball machine" exploration process.
- Many of our implementation issues took months of resources/time to work through.
- The new SL1 dashboards are not much of an improvement over the legacy dashboards.
- The licensing process is inherently flawed from a reseller perspective.
- The need for installed "Beacons" is disappointing.
May 22, 2019
Data that fosters innovating user experience
It is used to monitor all infrastructure services and applications for both hosted and managed services.
- Easy integration
- Enterprise scalability
- Flexible
- User interface
- Reports
- Open source software app support
Our company is into the outsourcing of infrastructure services to customers across the globe. I, being the solution architect, gets to design the solution to meet the customer requirements and propose third-party vendor tools and services to give an end-to-end package to our valuable customers.
- Ability to handle all workloads including private, public and hybrid cloud.
- One platform to handle private and public cloud workloads.
- Monitor storage and CPU utilization.
- Unified monitoring solution for both the application and infrastructure level.
- Less accurate documentation on the solutions available.
- Better implementation plan required.
- Better visibility to SaaS platform solutions required.
May 05, 2019
A highly flexible and scalable monitoring platform -- anything is possible (if you know what you're doing)
We use ScienceLogic in our managed services department to monitor our client's environments, covering networking, storage, and server technologies. The environment is multi-tenant. This means our monitoring tool must support the isolation of the individual clients, while still being able to handle unique requirements for each individual client. Due to the number of clients and components, ease of management and automation of the monitoring tool is also important.
- Flexible: it can be used to monitor anything, using its Dynamic App (DA) concept. DA's are the workers doing the actual collecting of data from the devices being monitored. The product comes with an extensive set of built-in DA's, but it is easy to develop your own, need be. DA's can use SNMP, custom Python code, REST/SOAP APIs, Powershell, WMI, Database queries, and others to fetch data.
- Easy to manage architecture: all updates and changes are done in the central interface and then automatically pushed to collectors. This is particularly important when dealing with complex environments with many collectors distributed across client networks.
- Open architecture: everything is customizable. The product has an open REST API which allows integration with other products. Dashboards and Reports can be built to suit most requirements for visualizing data. Run Book Automations allow for triggering automatic actions, both within ScienceLogic itself but also externally through scripting, rest, or database calls.
- Great support: Fast reacting and competent support teams in multiple timezones to aid with urgent support. There's a professional services teams which can aid when developing custom solutions and when our own expertise is no longer enough. Excellent Customer Satisfaction team for monthly followup meetings, making sure things are on track and new possibilities are identified and discussed.
- To get the full benefit of the product, you either need in-house expertise to do custom development, or be prepared to engage with ScienceLogic Professional Services for assistance.
- The current interface is a bit dated -- ScienceLogic is, however, working hard on releasing a new and improved version of it.