ScienceLogic SL1

This platform gives us the whole visibility platform of all business programs. It gives my team all the tools and resources that can monitor the full production ecosystem of all softwares that we develop. Our customers can easily reach my team and offer the specifications of their orders. ScienceLogic SL1 has enhanced the reliable development of IT infrastructure across the entire organization.

With the help of Cloud services and superior data modeling tools, it is possible to efficiently keep tabs on a wide variety of services. Powerful and efficient in terms of time management and the ease with which good and clean data reports can be prepared, the database administration and process control features are also highly convenient. The dashboard provides quick access to all of its features, which aids in managing expenses and generating lucrative solutions.

ScienceLogic SL1 has effective monitoring capability and the data management functionalities and its features are easy to customization and workflow management is effective. Big data migration is a very faster and more cost-effective solution and its documentation functions are quite effective the analytics are very productive and access permission management features are flexible.

We use it for Infra monitoring. We have some pros and cons with this tool. Customer expectation is high! They need APM, AIOPS within SL when it is on On-prem.

Excellent and the Cloud capabilities that ScienceLogic SL1 provides are most effective and the ability to migrate a large amount of different data and other project information via Cloud infrastructure is intuitive. The tools are easy to use after going through easy ScienceLogic SL1 easy training and the technical desk is very helpful and always there for their customers.

Cognizant is an SI partner and Managed service provider worldwide. We recommend it to our customer for IT service Assurance. Cognizant is an SI partner and Managed service provider worldwide. We recommend it to our customer for IT service Assurance. Cognizant is an SI partner and Managed service provider worldwide. We recommend it to our customer for IT service Assurance.

It is used for a particular product, called Unified Communications. ScienceLogic is monitoring and creating reports for this product. In some cases, it is helping us to generate our report for our customers, i.e. when a customer migration happens. Also, we create some intelligence about alarming, so the service is better monitored.

In one screen we can see if there is any issue in the service. Also, the versability of the product help to monitor different products.
I recommend to buy this platform. Also some development skills will need if some features are not comming in the standard product, this will also imply difficulties to support the product.

We use it to monitor our on prem and cloud platforms (Azure, AWS).
It escalates callouts to our engineers via PagerDuty and then raises a ticket in hornbill for the incident.

ScienceLogic was implemented before I started 4 years ago, I don't know what they had before that.

We are an MSP providing monitoring and analytics services to audio/video and UC customers. We use SL1 to monitor customers' audio / video integrated rooms and UC endpoint-enabled rooms including Poly, Cisco and LifeSize devices. We have a 24/7 customer support operation centered around receiving customer device events from SL1, auto-generating tickets into our ITSM platform and providing real-time analytics and trending report analysis through SL1 collected data. This data and analytics help customers make business decision surrounding the use and optimal deployment of their conferencing and enriched media services to their internal teams.

Being a Managed Service Provider, we have greatly increased our visibility into customer networks and devices using SL1. It provides a solution that allows us to not only be alerted to customer events and issues, but through the single pain of glass design and multi-tenancy of the application, we can safely and securely offer customers visibility to the dashboard to see their events and our team responses as well.

We use ScienceLogic SL1 for monitoring our clients and as our main SNMP poller. ScienceLogic SL1 does an excellent job integrating with our ticketing system and alerting the client when there is an issue. It has many robust features that can be added and tuned to get the alerting dialed in to exactly how you want. We haven't been able to find another tool that matches what it is capable of doing. Also, we are regularly adding new power packs to monitor new equipment and software. Support has been very responsive when we are having issues and are always able to help us to resolve and do any tuning needed. As we grow, we feel ScienceLogic SL1 will continue to be able to handle our needs and provide the best monitoring for ourselves and our clients.

We are able to monitor our own equipment at a much deeper level.

ScienceLogic SL1 is used as the primary observability platform to monitor the health of infrastructure and applications in our Corporate Data Centers and Market locations. An integration using SL1 PowerFlow, with ServiceNow has allowed us to automate Incident escalation in a fine-tuned manner, ensuring events get escalated to the correct teams and individuals. This automation has allowed us to minimize NOC staffing requirements, essentially adopting a lights-out posture and only requiring staff to manage/maintain the product. As an early adopter of SL1, the product has played a vital role in our business for years, giving us the confidence we need in observability.

SL1 is used as a strategic monitoring tool for hybrid cloud environments, compute, middleware and database. More recently we have expanded into network device monitoring to provide a holistic monitoring platform for multiple user groups. We have a mix of hosted and SaaS platforms across all geographies. SL1 is deployed in an agentless mode which reduces the administrative overhead associated with legacy tools that were reliant on one or more agents to perform similar functions.

SL1 is being used in our organization to manage and support the proactive monitoring of Datacenter devices and applications of the National Railway of Belgium. The scope of SL1 is quite wide as our customer's inventory is spread across 3 huge datacenters (2 on-premise and 1 public cloud). We monitor more than 3000+ servers, 2000+ databases, 200+ Network devices, and 300+ applications. In TCS, we have gone beyond the Out-of-Box monitoring and built our own custom DAs and RBAs to support our customers. The best feature about the tool is its auto-discovery mechanism which has helped us to build an advanced CMDB showing the relationship between hyper-v and VMware host and guest devices and also with underlying databases. A few business problems which we have across during implementations were 1. A very limited number of reports and that too very basic and do not comply with industry best practices (like Availability reports do not have a business and not business hour feature and even does not exclude the outages during scheduled maintenance). 2. Every small customization or help required from experts is treated as PS work and PS is very costly. 3. Sciencelogic Support engineers does not support and even does provide any suggestions on issues on customized DA even if the issue is because of the built-in ScienceLogic functions are a lot of internal Dynamic Apps (Like for filesystem, services, processes, availability, etc) where there is no visibility on the logic of how alerts are configured. 4. It is not possible to put only a few metrics (like DB services) in maintenance for a certain period. The entire server has to be put in maintenance mode and due to which even the OS-related alerts get suppressed.

I am an SME in HCL Technologies for the ScienceLogic SL1 monitoring tool and have five ScienceLogic SL1 customers in a shared environment. There was scope to manage the entire 60 customers from HCL Tech, but because the scope is limited and not advanced, many customers opted out for ScienceLogic SL1 as a tool.

Scope of use cases - each PowerPack should be tested properly for alerting. With the help of the application team, the DB alerts should be tested. They should consult with the DB team and ask what alerting is required and how relevant it is with the PowerPack that ScienceLogic SL1 offers, and accordingly, this should be enhanced.

SL1 we have leveraged for ITOPS, which includes IT infrastructure discovery, CMDB update, performance monitoring, fault monitoring, alert management, and auto incident creation into the ITSM platform. It helps to address ITOPS problems. A couple of use cases server operating system performance, database performance, network devices performance monitoring. Discovery of all IT devices and update the CMDB.

My organization uses ScienceLogic EM7 as our primary ticketing platform for our IaaS data centers. We also use ScienceLogic to monitor our events and also our managed services, such as servers, switches, and other network appliances. We also utilize ScienceLogic as our bandwidth billing platform, utilizing 95% billing rates on the greater of ingress and egress of network traffic.

We use EM7 and Integration server from Sciencelogic SL1 and applied it across 100+ customers across different sectors and would continue to expand the deployment with upcoming customers too.

We use it mainly to get monitoring data for our devices. It being used specifically in my department and the neighboring teams. We just use ScienceLogic API to get the respective details mentioned above.

It is an org level visibility.

We use ScienceLogic for monitoring our Managed Service customers, providing in-depth analysis on a range of hardware and software components in the data center. We also sell, deploy, and configure the application to any of our customers that require a monitoring solution for IT environments. Typically it is deployed across all departments.

Yes, absolutely. ScienceLogic has good features for discovering items in any environment.

ScienceLogic SL1 used [...] across [the] organization to manage the infrastructure environment to address monitoring issues, [and] perform automation against manual interventions to resolve issues, [and] ticket creations.

Yes. Automating [the] discovery of granular details within the environment brings more details/awareness on the environment.

We're still in pilot phase to see if we can get the same efficiencies as other organisations have through their deployments.

Yes but we're still in early use cases.

We use ScienceLogic SL1 as our modes of monitoring of our devices within the company. We use multi vendor platform that are enrolled in SciLo. We use this platform to schedule maintenance window when we have activities, change, and other tasks. We also use it to monitor certificates and uptime of the devices.

We can easily monitor devices and alerts us users if we need to take actions. We can also use this to schedule maintenance windows so it will not alarm or notify other Engineers that a specific device is down. It made monitoring devices easy by use of scripts and automation.

ScieLo is very useful, especially to us engineers, it makes our life easier and efficient as the automation from monitoring (networks and certificates validity) and integration to Snow ( ticket creation for any alert/error).

So far NO, not yet experienced to modify my level in ScienceLogic SL1.

We've been using SL1 for some years for infrastructure and application capacity monitoring and we've been satisfied with the tool. The SaaS, agentless, open/customized tool brought us the opportunity to monitor our customer devices with power packs (some good, others not so much) and create our own monitoring collections, presentations, and monitors, which was good. The quick data warehouse and report/dashboard capabilities are a plus for the tool as well, for simple purposes they can fulfill what is required.

The capability of ScienceLogic to deliver out-of-the-box reports and dashboards (according to the maturity of the required/technology powerpack) changed the visibility across the infra, application, and services overall. Now, the customer and service provider, have, without the necessity of spending time developing easy and quick reports and dashboards.

Multi-tended customer and internal managed service provider monitoring. Used across the company by technology owners and developers. Addresses inventory and network monitoring system servicing to CDW and its clients.

We were able to provide greater visibility to the client using the discovery applications and component build-outs.