Brevo is # 1
Brevo staff has been wonderful as of 4/18/2024. They have been knowledgeable, courteous, and helpful each time I've called. Brevo is …
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What is Brevo?
Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of…
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Popular Features
- List management (181)8.686%
- Email deliverability reporting (184)8.686%
- Standard reports (179)8.585%
- WYSIWYG email editor (168)8.585%
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Pricing
Free
$0
Cloud
per month
Lite
$25
Cloud
per month
Premium
$65
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sendinblue.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
SENDINBLUE DEMO (MASS MAILING)
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Email Marketing & Automation SendinBlue Demo | How Email Marketing Works | Charit Anchan | AntWak
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SendinBlue Free Trial | Sendinblue Review 2022 [Bonus]
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SendInBlue Review and Demo | SendInBlue Tutorial
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- Tech Details
- Downloadables
- FAQs
What is Brevo?
Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.
Brevo Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Reporting & Analytics Features
- Supported: Standard reports
Pre-Send Testing Features
- Supported: Link Tracking
Additional Features
- Supported: Marketing Automation
- Supported: SMTP (Transactional) Email
- Supported: SMS Messaging
- Supported: Responsive Email Design Tools
- Supported: Import Your Own HTML Design
- Supported: Email & Phone Customer Support
- Supported: Excellent Deliverability
- Supported: Unlimited Contacts
- Supported: Customizable Sign-up Forms
- Supported: Advanced Contacts Segmentation
- Supported: Advanced, Real-Time Reporting
- Supported: Hard Bounce & Unsubscription Management
- Supported: Pre-Schedule Campaigns
Brevo Screenshots
Brevo Video
Explore the SendinBlue Campaigns area. It’s where you can: create, send and track your marketing campaigns, design new email templates, manage and grow your contacts, and much more!
Don’t have a SendinBlue account yet? Learn more and create your free account at: https://www.s...
Show More Brevo Integrations
- WordPress
- PrestaShop
- Drupal
- Salesforce Sales Cloud
- WooCommerce
- Google Analytics
- Zapier
- Magento Commerce Cloud (formerly Magento)
- API and Documentation
Brevo Competitors
Brevo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Globally Supported |
| Supported Languages | English, French, German, Italian, Portuguese, Spanish |
Brevo Downloadables
Frequently Asked Questions
Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.
Reviewers rate Link Tracking highest, with a score of 9.1.
The most common users of Brevo are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users have recommended trying SendinBlue for its ease of use and lack of unnecessary clutter, suggesting it as a reliable and cost-effective option for mailing/email newsletters or SMS marketing. They also recommend SendinBlue over other HTML service providers on the market. Users suggest signing up for the free account to explore the email campaign options and highlight the tool's simplicity in setting up and integrating into websites.
Furthermore, users emphasize that SendinBlue is a great tool for small and medium businesses, allowing them to quickly and easily conduct campaigns. They also recommend it as a better alternative to MailChimp, considering its affordability and easy management. Additionally, users appreciate the customer service provided by SendinBlue. Some users point out that SendinBlue's email layout builder and automation features are particularly beneficial for indie artists or writers, especially those new to email marketing or autoresponders.
However, it is worth noting that some users found SendinBlue difficult to navigate and lacking in transparency. They suggest using a bulk email cleaning service before sending the contact list through SendinBlue. Despite this, other users recommend trying SendinBlue without hesitation, considering it a good software option that meets their needs while providing an alternative to Mailchimp.
Attribute Ratings
Reviews
(1-25 of 59)Companies can't remove reviews or game the system. Here's why
March 31, 2024
Implementing Brevo
We are using the Brevo application for our email campaign of clients who have clicked on our previous outreach campaigns or past clients. The problem the Brevo product addresses is allowing us to accumulate our client lists from previous campaigns and sources into one source.
- Allows to create a streamline email blast
- Ease of importing database lists
- Ease of organizing those lists and deleting duplications
- Ability to print out those updated lists
- I would like to see a larger ability to create/design the email campaign
- Ability to manipulate an imported image with more options, either to enlarge or edit.
- A way to allow short videos to begin playing versus having the recipient pressing a play button.
March 26, 2024
ROI matters, conversion and business growth rules. Brevo's ease of use enables SMBs profitable email marketing
Score 10 out of 10
Vetted Review
Verified User
Brevo works for several purposes at the same time:
· Allows Email Automation's fast-paced learning
· Saves collaborators from creating HTML emails
· Makes data-filtering easier than most tools (audiences)
· Exceeds automation options than most tools we've used so far
· Integrates JS events, customer behavior, and specific scenarios to adapt meaningful touchpoints beyond the usual "visited XYZ URL or downloaded a specific resource". It allows combining triggers to qualify and score leads appropriately.
· Allows Email Automation's fast-paced learning
· Saves collaborators from creating HTML emails
· Makes data-filtering easier than most tools (audiences)
· Exceeds automation options than most tools we've used so far
· Integrates JS events, customer behavior, and specific scenarios to adapt meaningful touchpoints beyond the usual "visited XYZ URL or downloaded a specific resource". It allows combining triggers to qualify and score leads appropriately.
- Fluid and intuitive inteface in all modules, which allows to complete tasks with zero stress levels.
- Creating specific automation scenarios with multiple entry points. And it might seem trivial, but most marketing teams fail tagging MQL and SQL due to undetectable-complex customer journeys.
- Sends notifications to the same record and to more than one recipient. It may pick recipients from field values. And also CC CCO messages to comma separated email addresses.
- Get detailed reporting on mailservers reasons to bounce messages, from a modern, shareable report.
- Allows flexibility when creating chatbots according to scenarios, all easy to modify and implement, triggered by events.
- Chatbot reporting on automation stages to measure what specific options web visitors choose, and its correlation to timing and URL (section, product, or service). i.e. people tend to complain on more on Monday evenings in this URL order: 1, 2, 3.
- Notification subject including the user account that imported, erased, exported, sent... who performed the action and the timestamp of task completion.
- Dynamic SLAs for support, depending on the complexity of the ticket. If you could choose another language, or time zone with the purpose of accelerating the response, would be better. Today, a checkmark doesn't speed things up if you choose to receive support in a foreign language.
March 13, 2024
New user of Brevo, just working it out
Score 7 out of 10
Vetted Review
Verified User
We are a boutique hotel and have just started to use Brevo. We are hoping that having a communication app that can keep all guest correspondence, no matter the source (email/whatsapp/ fb messenger/instagram dm) will help us deliver a better guest experience in a way that is efficient.
To date, the support has been helpful whilst setting it up. It does seem to have a lot of features just need the time to explore, develop and create.
To date, the support has been helpful whilst setting it up. It does seem to have a lot of features just need the time to explore, develop and create.
- simple templates and process
- email support is quite good, but i would prefer to just pay and have a zoom to get over the line quicker
- easy to link up fb, instagram etc... had no issues with integration
- i think it has alot of features so i feel like i am not using it as much as it should as i dont know what I CAN DO with it
- i wish there was like case studies for different industries so we can see how its applications - happy to be a sample if needed :)
- i would go to a paid subscription if i was confident about what it can do for me but i am trailing it against other options to see what is good for me
March 10, 2024
Gives you what you need in relation to mailing
We are a nonprofit organization and it is very helpful for us to use a platform that is very easy to use and does not require us to have advanced skills in order to send good looking emails with good analytical options. Also it seems that the price-to-benefit ratio is really the best on the market for small organizations like ours at the time when I am writing this review.
- Analytics
- Composition and design
- Management of mailing lists
- Sometimes problems with editing
- Having more options for non-profit organizations
February 29, 2024
Brevo: A cost effective contact management solution for SMEs
We mainly use Brevo for Email Campaigns to a engaged
database. The ability to create Lists,
segment the database to the nth degree, organise and review contacts is
excellent.
The reporting data from an email send out is exceptional. The drill down detail is second to none, giving both an easy to read, quick overview and complex metrics that allow for a deep dive into the stats. In future, we may be interested in utilising additional elements available such as Conversations. Another benefit with Brevo is that you can select and pay for only those parts that are useful for your business, making it more cost effective and without being saddled with additional add ons that are of no benefit.
Interface wise, the app is easy to use with a low learning curve (particularly if you have had previous experience with, and in comparison to, other CRM or mail out systems).
In terms of cons, some functions could be labelled to make their purpose clearer and it may be better to have the option to add on other elements when selecting the different plans, so that one payment is made for all other elements you wish to use.
The reporting data from an email send out is exceptional. The drill down detail is second to none, giving both an easy to read, quick overview and complex metrics that allow for a deep dive into the stats. In future, we may be interested in utilising additional elements available such as Conversations. Another benefit with Brevo is that you can select and pay for only those parts that are useful for your business, making it more cost effective and without being saddled with additional add ons that are of no benefit.
Interface wise, the app is easy to use with a low learning curve (particularly if you have had previous experience with, and in comparison to, other CRM or mail out systems).
In terms of cons, some functions could be labelled to make their purpose clearer and it may be better to have the option to add on other elements when selecting the different plans, so that one payment is made for all other elements you wish to use.
- Ease of Use
- Clean Interface
- Cost of Product
- Email Templates & Design
- Support
- Button labels could be more specific
- Ability to select add ons at point of sale
- Ability to personalise the Dashboard
February 28, 2024
Best Email Sender Nowadays
The Brevo user experience of mine is intuitive and engaging, with seamless navigation. I think the layout is well-organized, allowing users to easily locate desired information without feeling overwhelmed. From the homepage to individual pages, the content is presented in a visually very good interface, enhancing the overall browsing experience. The design elements are consistent across different pages, maintaining brand integrity and enhancing brand recognition. In terms of functionality, Brevo performs admirably, loading quickly and functioning smoothly across various devices and browsers. Interactive elements such as dropdown menus, search bars, and multimedia content enhance user engagement and interaction. Overall, I like Brevo very much for campaigning email marketing.
- Fast working
- Nice and attractive-looking
- The design and interface are mindblowing
- Paid service could have more customization
- The minimum paid service should be maybe 5 dollars
- The homepage may contain more menus or internal links
February 19, 2024
Great software for e-mailing
Score 9 out of 10
Vetted Review
Verified User
We use Brevo for two types of customers: online customers and offline customers. It is easy to us lists or segments for both types of customers. The workingspace is easy to understand and have a very professional look. Once i was suspended due to a high performance of bounce percentage. After having contact with Brevo which went very fast, Brevo reactivated my account with extra information of how to use Brevo. We are very satisfied of the Brevo app and their backoffice.
- Backoffice
- Quick response
- Fair communication
- Please do not suspend an account before asking the customer what the reason could be
February 13, 2024
Free Marketing
Score 10 out of 10
Vetted Review
Verified User
I use Brevo for email marketing so as to showcase our services and reach to potential customers. First plan allows 300 daily emails at no charge, basically free email marketing and in most cases they reach inbox.
Also allows me to see how different campaigns perform and find out which email subject or content works better. The analytics are a big plus - open rate and click rate are very important.
Unsubscribed recipients can easily be removed for a clean list.
Also allows me to see how different campaigns perform and find out which email subject or content works better. The analytics are a big plus - open rate and click rate are very important.
Unsubscribed recipients can easily be removed for a clean list.
- Trackable open rate and click rate - very accurate
- Customer support is quick and helpful
- Reasonable pricing including free plan offer
- I'd like to see Brevo have an email bounce checker - this can be offered at a cost
- The email content sent from Brevo tends to look a bit different than emails sent from usual Gmail or other mailservers. Maybe that aspect can be improved.
- Wish to see an option to remove all unsubscribers via one click, rather than visiting each contact list to remove them.
January 17, 2024
Amazing value and super customer service
Score 10 out of 10
Vetted Review
Verified User
Brevo has been a high-quality, affordable option in creating a newsletter for my business and working synchronously with a small team. I did some extensive research of the options for CRM suites online, and I think Brevo is one of the best options out there. The value for the price you pay is difficult to beat, as many services charge 2, 3x or more for a similar product.Beyond the dollars, I'd like to share an interaction that especially convinced me of Brevo and it's dedication to businesses and creators. I had a rather specific question during signup, and upon submitting my query, the Brevo support team almost immediately emailed me a detailed reply that accurately answered the question. No formulaic response, no "Thank you for your request - someone will be with you in 3-5 business days" - they took the time to understand my issue and gave me a perfect explanation inside of 24 hours. That level of customer service is truly appreciated in this day and age, and it can make a customer for life. I'm looking forward to growing further on the Brevo platform!
- Affordable pricing
- Excellent customer service
- Multi-user access
- Business signup page could be slightly more clear
January 12, 2024
Brevo - When getting the word out matters!
I use Brevo for our monthly newsletters. Brevo makes this process seamless.
Using the platform is easy and the flow of creating a newsletter feels natural.
Support is readily available when needed and the statistics given for each sent newsletter are invaluable to plan the next newsletter.
I previously used Mailchimp and moved to Brevo when Mailchimp became a paid-only platform.
I'm currently still using the free version of Brevo, but am considering upgrading it this year.
Using the platform is easy and the flow of creating a newsletter feels natural.
Support is readily available when needed and the statistics given for each sent newsletter are invaluable to plan the next newsletter.
I previously used Mailchimp and moved to Brevo when Mailchimp became a paid-only platform.
I'm currently still using the free version of Brevo, but am considering upgrading it this year.
- Layout and workflow is seamless
- Valuable sent statistics that are actually usable
- Ease of designing a newsletter
- It seems that once you bought send credits, you don't get free mails anymore.
- I'm not a power user, thus not having to know what could be made better.
- I'm not a power user, thus not having to know what could be made better.
I utilize Brevo as a platform to disseminate knowledge and raise awareness among the general public regarding sustainability-related subjects, events, and services. I also employ it as a means to effectively communicate our organisation's events, activities, and other pertinent information to our specific target audience
- It provides easy-to use templates, therefore one doesn't need to have design expertise to use it
- It offers 300 free emails daily and there's no limit to the number of contacts that can go into the database
- I appreciate the feature that allows me to requeue an email campaign after it has been sent to the initial 300 recipients. This feature ensures that the email is only delivered to those who have not yet received it, eliminating the concern of a recipient receiving the same email twice.
- It offers mobile and desktop previews letting me see in real time how the email will appear on the receiver's end
- It would be highly appreciated if there was an option available for daily upgrade payment, specifically designed for one-time use. Currently, the platform offers monthly and annual subscription options
- More Templates are always welcome
November 28, 2023
Brevo Email Marketing
Brevo assists us with email marketing outreach, particularly when using HTML creatives. We have recently decided to broadcast our weekly newsletter from the platform, after an initial trial proved successful. The ability to store unlimited contacts and be billed based on emails sent is part of what makes it appealing. It also offers great flexibility when putting together - and maintaining - templates, including both text and custom HTML. Overall, if looking to manage lists and perform email broadcasts on a regular basis, it's hard to beat Brevo.
- Maintaining a contact database of email subscribers
- Segmenting databases and creating lists
- Broadcasting emails to lists
- It would be beneficial to see all users who have unsubscribed in one place. It might be that the feature is available, just not easy to spot
- It can be clunky to add/remove members from a plan
- If you're only using certain features, i.e., only using it for email, it can feel clunky/confusing to see that many options in the vertical nav bar
November 27, 2023
Brevo for professional email sending
We use Brevo to send emails in order to communicate important updates about our website with our user base. We have several million users, so we need a partner who is professional in sending large volumes of email, and offers a host of features to fine-tune the sending.
- Quick helpdesk (answers within 24 hours, but typically 12).
- A lot of options for professional sending, e.g. dedicated sender IP, A/B testing.
- Detailed analytics for campaigns, e.g. open rate, click rate, etc.
- Good price to value ratio.
- Mobile editing of emails.
November 22, 2023
Brevo is like Mailchimp without the price tag
Score 9 out of 10
Vetted Review
Verified User
I am using Brevo to connect to my customer and so far it is a good platform and very easy to use. I often choose to do direct to the point messages and schedule on the daily. So far so good
- Scheduling
- Price point
- Easy to use
- Reporting
- Connecting to woocommerce
- Analysis
November 21, 2023
Begin slowly, efficiently and economically with Brevo
Score 9 out of 10
Vetted Review
Verified User
in need of a good emailing company to reach my contacts and customers.
And what a pleasure to discover that the basic option has permitted to begin slowly and very economically. Now I will turn to the Business options, I mean i need an CRM connected and the option to build landing pages to display at Google Ads. Everything since the form to had signups until the CRM are totally linked. Less headaches and more productivity. I am going forward.
And what a pleasure to discover that the basic option has permitted to begin slowly and very economically. Now I will turn to the Business options, I mean i need an CRM connected and the option to build landing pages to display at Google Ads. Everything since the form to had signups until the CRM are totally linked. Less headaches and more productivity. I am going forward.
- sending free 300 emails daily is great to begin when you start your business idea
- automation of all the relation between contacts/user and the platform is ok
- maybe more tutorials to understand the automatisation ?
November 17, 2023
Brevo is an easy to use e-mail platform with great UX and workflow
E-mail marketing
automation marketing
preparation e-mails sending to our customers
- e-mail marketing
- automation
- e-mail content editting
- add e-mail color tags
- add subscriber tags
- add lists tags
- use all tags in automations
November 06, 2023
Extremely Cost-Effective Service
I have just started using Brevo to promote my new online tuition brand, and website, and to make students aware of the new services my company is offering. Having opted for the free version of the account, I think it is a highly cost-effective service.
- Save on Costs
- User-friendly design
- High volume of emails
- Free A/B testing
- More design options
October 23, 2023
Very complete solution with great price plans
We've tried a lot of advertisement solutions, but Brevo is one of the most complete and is not expensive at all. I recently had an issue with a subscriber list and the support team was very helpful.
Almost every option that we were looking for were available at Brevo and will still be using the service hopefully for a lot of time.
Almost every option that we were looking for were available at Brevo and will still be using the service hopefully for a lot of time.
- Good support
- Well organized subscriber lists
- Deliverability
- Drag and drop
- Bounce verify list
October 07, 2023
How Brevo helped a novice learn more about email marketing
I have used Brevo on several occasions to advertise or promote our products, social networks and events we have in the company. I have encountered a problem that the interface, despite having many good and accessible things, I consider that it is limited and does not allow me to do things, for example how to accommodate an image or a part of an image, also accommodate more font styles or options like bold, another thing is that when you arrange the email in PC size, it does not fit or adapt to mobile mode, so when viewed on mobile everything looks very big. It has been a very good tool, considering the basic plan without charge, but those things have made us think about whether to invest in a payment plan.
- Your plans without payment
- Accessibility to send 300 emails daily
- Easy to understand interface
- The explanation and graphics are well understood
- When you want to put only part of an image in a banner, it doesn't allow you to do so, and it's not easy to adjust
- Have more text styles, for example, a letter like Montserrat can have extrabold, italic, etc., bold
- Have more options like easily putting countdowns or widgets
October 06, 2023
Amazing Tool - Brevo
We use Brevo as a main email marketing tool to inform our customers on various investment EU and national opportunities. It proved to be a very helpful tool in reaching potential leads and increased also our sales. We had a very large database of emails and we had a problem on how to effectively manage them and use them as best and efficient as possible. Previously we have tried also other e-mail marketing platforms however the decision to use Brevo instead of them proved to be the best!!!
- Variety of design tools and design elements
- Detailed reports that help in taking effective decisions
- Friendly interface and very easy to navigate
- Variety of options and competitive prices
- Education material and videos for beginners
- More templates
- More languages
October 05, 2023
Happy with the Decision to Migrate from Mailchimp to Brevo!
We use Brevo as our primary communication channel to connect with our valued B2B customers and to tell them about our latest products and promotions while keeping them in the loop about any shifts in our company policies. Thanks to Brevo, we've opened the doors to a world of potential customers through email, SMS, and WhatsApp channels. We hadn't used the last before and we're excited to open up to new communication solutions. We specialize in trade show solutions, including stands, counters, backings, and roll-ups. It's crucial for us to connect with potential customers at specific times throughout the year, especially when most events are likely to happen.
- Regulatory and Compliance checks
- Drag and Drop editor that's super user-friendly
- Provides an ample array of additional services that complement marketing strategy
- More editing options for the newsletter in mobile view
- Make WhatsApp credits cheaper
April 28, 2023
Sendinblue, from A to Better
We are considering Sendinblue at the moment as our main program. Untill now we use it for our mailings by e-mail and whatsapp. We are waiting on current developent of SIB in the new conversations vs emailing.
- E-mails by mailing to customers
- Taking care of avoiding spamlists
- Email management
- Layout and workabillity of the whole program
April 24, 2023
Improving my sales with Sendinblue was so much easier!
We have been using Sendinblue as a reminder to our costumers. Once they are in our website, they will get a popup hosted by the store's company asking them if they would like to receive a descount coupom as a reward for exchange their email to receive our promos and if so, they agree to receive our marketing emails.
- create easy emails
- create lists so we can separate our costumers by the newest to oldest, giving them different emails
- schedule our sales in one click
- the new whatsapp function, we are testing them now
- the drag and drop creative panel isnt functional
- portuguese panel
- less taxes to brazilian brands
April 12, 2023
Free user with little experience
I help some people manage their communications with their free accounts. In particular, an association that deals with teacher training. They are not power users and most of them like the GUI to be in Italian. A greater interaction with Google Documents would be interesting, but maybe it is already possible with paid accounts?
- Extensive free service
- Easy email builder
- Quick reports
- Better layout customization
- Easier mailing automation
- Integration with Google Docs
March 21, 2023
Affordable Email Marketing Platform
We use Sendinblue to help our clients manage their email marketing, it is a very user friendly platform and my staff is able to create and implement emails with ease. Our clients are always looking for a cost effective way to achieve top of mind awareness and Sendinblue provides a great method to reach their customers on a regular basis.
- Organizes Contacts
- Schedule delivery dates
- Track open rates
- Templates could be more robust