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Brevo

Brevo
Formerly Sendinblue

Overview

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of…

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Recent Reviews

Brevo is # 1

10 out of 10
April 18, 2024
Brevo staff has been wonderful as of 4/18/2024. They have been knowledgeable, courteous, and helpful each time I've called. Brevo is …
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Happy with Brevo

8 out of 10
April 11, 2024
Customer Comminication - Mailout of promotion flyers to subscribed customers. Keeps them up to date with current promotions and acts as a …
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Implementing Brevo

9 out of 10
March 31, 2024
Incentivized
We are using the Brevo application for our email campaign of clients who have clicked on our previous outreach campaigns or past clients. …
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Brevo is for you!

10 out of 10
March 31, 2024
Incentivized
The best tool around. Pay as you go sms, whatsapp is great. Plenty of tools and easy intuitive dashboard. Great customer service. Perfect …
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Brevo Support

10 out of 10
March 27, 2024
I use Brevo as my email service. For my emails to be received I had to add DKim and DMarc information to my DNS records which was very …
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My Brevo positive experience

9 out of 10
March 05, 2024
We use the Brevo solution for our email campaigns within our industrial group. Currently without a CRM, we have opted for this very …
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TrustRadius Insights

Easy-to-Use Interface: Many users have found the software's user interface to be easy to use and intuitive, allowing them to efficiently …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • List management (181)
    8.6
    86%
  • Email deliverability reporting (184)
    8.6
    86%
  • Standard reports (179)
    8.5
    85%
  • WYSIWYG email editor (168)
    8.5
    85%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud
per month

Lite

$25

Cloud
per month

Premium

$65

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sendinblue.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

SENDINBLUE DEMO (MASS MAILING)

YouTube

Email Marketing & Automation SendinBlue Demo | How Email Marketing Works | Charit Anchan | AntWak

YouTube

SendinBlue Free Trial | Sendinblue Review 2022 [Bonus]

YouTube

SendInBlue Review and Demo | SendInBlue Tutorial

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.8
Avg 7.7

Pre-Send Testing

This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.

9.1
Avg 8.5
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Product Details

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Brevo Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Reporting & Analytics Features

  • Supported: Standard reports

Pre-Send Testing Features

  • Supported: Link Tracking

Additional Features

  • Supported: Marketing Automation
  • Supported: SMTP (Transactional) Email
  • Supported: SMS Messaging
  • Supported: Responsive Email Design Tools
  • Supported: Import Your Own HTML Design
  • Supported: Email & Phone Customer Support
  • Supported: Excellent Deliverability
  • Supported: Unlimited Contacts
  • Supported: Customizable Sign-up Forms
  • Supported: Advanced Contacts Segmentation
  • Supported: Advanced, Real-Time Reporting
  • Supported: Hard Bounce & Unsubscription Management
  • Supported: Pre-Schedule Campaigns

Brevo Screenshots

Screenshot of Marketing Automation - DashboardScreenshot of Marketing Automation - Sample WorkflowScreenshot of Sample Email Campaign ReportScreenshot of Integrations and Plugins

Brevo Video

Explore the SendinBlue Campaigns area. It’s where you can: create, send and track your marketing campaigns, design new email templates, manage and grow your contacts, and much more! Don’t have a SendinBlue account yet? Learn more and create your free account at: https://www.s...
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Brevo Integrations

Brevo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobally Supported
Supported LanguagesEnglish, French, German, Italian, Portuguese, Spanish

Frequently Asked Questions

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Mailchimp, Constant Contact, and Campaign Monitor by Marigold are common alternatives for Brevo.

Reviewers rate Link Tracking highest, with a score of 9.1.

The most common users of Brevo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(299)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have recommended trying SendinBlue for its ease of use and lack of unnecessary clutter, suggesting it as a reliable and cost-effective option for mailing/email newsletters or SMS marketing. They also recommend SendinBlue over other HTML service providers on the market. Users suggest signing up for the free account to explore the email campaign options and highlight the tool's simplicity in setting up and integrating into websites.

Furthermore, users emphasize that SendinBlue is a great tool for small and medium businesses, allowing them to quickly and easily conduct campaigns. They also recommend it as a better alternative to MailChimp, considering its affordability and easy management. Additionally, users appreciate the customer service provided by SendinBlue. Some users point out that SendinBlue's email layout builder and automation features are particularly beneficial for indie artists or writers, especially those new to email marketing or autoresponders.

However, it is worth noting that some users found SendinBlue difficult to navigate and lacking in transparency. They suggest using a bulk email cleaning service before sending the contact list through SendinBlue. Despite this, other users recommend trying SendinBlue without hesitation, considering it a good software option that meets their needs while providing an alternative to Mailchimp.

Attribute Ratings

Reviews

(51-75 of 209)
Companies can't remove reviews or game the system. Here's why
December 04, 2023

first Brevo experience

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • trying to help client to understand
  • trial period 2 weeks
  • easy uplaoding existing DB
  • speed to reply client question
  • can't find how to donwload my DB to use it in other purpose
December 01, 2023

A great tool for teams

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Intuitive plateform
  • Easy design of Newsletters
  • Relevant contact management
  • It would be useful to make it easier to move from one block to another.
  • Remember the graphic style (typography, text color, text size) so you don't have to reconfigure it for each article.
  • A simplified dashboard with the possibility of organizing campaigns by category (without the need for archiving).
Score 9 out of 10
Vetted Review
Verified User
  • Simple to use, intuitive interface and content editor
  • Fair and reasonable pricing and subscription structure
  • Excellent customer service
  • Stats on email opens, clickthroughs, etc still lag a bit compared to AWeber but improving!
  • Great incentives for new signups (ie. Black Friday deals), but not so much for renewals
November 28, 2023

Brevo Email Marketing

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Maintaining a contact database of email subscribers
  • Segmenting databases and creating lists
  • Broadcasting emails to lists
  • It would be beneficial to see all users who have unsubscribed in one place. It might be that the feature is available, just not easy to spot
  • It can be clunky to add/remove members from a plan
  • If you're only using certain features, i.e., only using it for email, it can feel clunky/confusing to see that many options in the vertical nav bar
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Quick helpdesk (answers within 24 hours, but typically 12).
  • A lot of options for professional sending, e.g. dedicated sender IP, A/B testing.
  • Detailed analytics for campaigns, e.g. open rate, click rate, etc.
  • Good price to value ratio.
  • Mobile editing of emails.
Score 9 out of 10
Vetted Review
Verified User
  • The participants' contact details are well organised
  • Big choice of newsletter templates
  • Easy to create a newsletter
  • On some computers, ex. Chrome, it's difficult to scroll down while designing the newsletter... Luckily I tried it on the Mac and it worked well.
Jon Wilton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Fantastic HTML editor. The best I have used.
  • Reliable and intuitive to use.
  • Generous set of features.
  • Very cost-effective. We think it is a bargain for what it does.
  • Good support.
  • I would like to see more analytics.
Score 10 out of 10
Vetted Review
Verified User
  • Setting up and cloning templates in minutes
  • Sending out lots of emails and tracking them
  • Creating different lists and segments for easily organizing contacts
  • Scheduling Campaigns
  • Creating the templates: when you make the first upper title of the template, the tooling menu appears over the title, making impossible to write it if you don't move it below.
  • Segments and lists are cool, but also would be cool if you could create "Tags" to use and filter with contacts.
  • Clearer concepts would be helpful: I think having some concepts more clearly explained -"transactional emails"- and how they relate to other services would be benefical for new users.
Mathew Godwin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Great for sending emails to customers
  • Great for interacting with customers and providing assistance
  • Excellent for compiling contact lists for potential newsletter sendings
  • Works great with Woocommerce
  • Customer service is not same day. Usually 1-2 day wait
  • Tutorial videos would be great to easily grasp additional features Brevo offers
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