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Brevo

Brevo
Formerly Sendinblue

Overview

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of…

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Recent Reviews

Brevo Support

10 out of 10
March 27, 2024
I use Brevo as my email service. For my emails to be received I had to add DKim and DMarc information to my DNS records which was very …
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My Brevo positive experience

9 out of 10
March 05, 2024
We use the Brevo solution for our email campaigns within our industrial group. Currently without a CRM, we have opted for this very …
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Brevo review

8 out of 10
February 29, 2024
Incentivized
We use Brevo in a proof phase, understanding the functionalities and the power of the app to boost our marketing strategy. One of the main …
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BREVO REVIEW

7 out of 10
February 27, 2024
Brevo is a mature platform and has a very user-friendly interface. Their support system took some getting used to, but they're very …
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Very good alternative

9 out of 10
February 27, 2024
Transactional emails (sign up, subscription status,...)
Some times we use it for campaigns. We need a simple but effective way to connect …
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TrustRadius Insights

Easy-to-Use Interface: Many users have found the software's user interface to be easy to use and intuitive, allowing them to efficiently …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • List management (176)
    8.5
    85%
  • Standard reports (173)
    8.4
    84%
  • Email deliverability reporting (178)
    8.4
    84%
  • WYSIWYG email editor (163)
    8.4
    84%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud
per month

Lite

$25

Cloud
per month

Premium

$65

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sendinblue.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

SENDINBLUE DEMO (MASS MAILING)

YouTube

Email Marketing & Automation SendinBlue Demo | How Email Marketing Works | Charit Anchan | AntWak

YouTube

SendinBlue Free Trial | Sendinblue Review 2022 [Bonus]

YouTube

SendInBlue Review and Demo | SendInBlue Tutorial

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.9
Avg 8.2

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.9

Pre-Send Testing

This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.

8.9
Avg 8.5
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Product Details

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Brevo Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Reporting & Analytics Features

  • Supported: Standard reports

Pre-Send Testing Features

  • Supported: Link Tracking

Additional Features

  • Supported: Marketing Automation
  • Supported: SMTP (Transactional) Email
  • Supported: SMS Messaging
  • Supported: Responsive Email Design Tools
  • Supported: Import Your Own HTML Design
  • Supported: Email & Phone Customer Support
  • Supported: Excellent Deliverability
  • Supported: Unlimited Contacts
  • Supported: Customizable Sign-up Forms
  • Supported: Advanced Contacts Segmentation
  • Supported: Advanced, Real-Time Reporting
  • Supported: Hard Bounce & Unsubscription Management
  • Supported: Pre-Schedule Campaigns

Brevo Screenshots

Screenshot of Marketing Automation - DashboardScreenshot of Marketing Automation - Sample WorkflowScreenshot of Sample Email Campaign ReportScreenshot of Integrations and Plugins

Brevo Video

Explore the SendinBlue Campaigns area. It’s where you can: create, send and track your marketing campaigns, design new email templates, manage and grow your contacts, and much more! Don’t have a SendinBlue account yet? Learn more and create your free account at: https://www.s...
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Brevo Integrations

Brevo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobally Supported
Supported LanguagesEnglish, French, German, Italian, Portuguese, Spanish

Frequently Asked Questions

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Mailchimp, Constant Contact, and Campaign Monitor by Marigold are common alternatives for Brevo.

Reviewers rate Link Tracking highest, with a score of 8.9.

The most common users of Brevo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(292)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have recommended trying SendinBlue for its ease of use and lack of unnecessary clutter, suggesting it as a reliable and cost-effective option for mailing/email newsletters or SMS marketing. They also recommend SendinBlue over other HTML service providers on the market. Users suggest signing up for the free account to explore the email campaign options and highlight the tool's simplicity in setting up and integrating into websites.

Furthermore, users emphasize that SendinBlue is a great tool for small and medium businesses, allowing them to quickly and easily conduct campaigns. They also recommend it as a better alternative to MailChimp, considering its affordability and easy management. Additionally, users appreciate the customer service provided by SendinBlue. Some users point out that SendinBlue's email layout builder and automation features are particularly beneficial for indie artists or writers, especially those new to email marketing or autoresponders.

However, it is worth noting that some users found SendinBlue difficult to navigate and lacking in transparency. They suggest using a bulk email cleaning service before sending the contact list through SendinBlue. Despite this, other users recommend trying SendinBlue without hesitation, considering it a good software option that meets their needs while providing an alternative to Mailchimp.

Attribute Ratings

Reviews

(1-25 of 202)
Companies can't remove reviews or game the system. Here's why
March 27, 2024

Brevo Support

Score 10 out of 10
Vetted Review
Verified User
  • Brevo has an easy , uncomplicated system to create professional looking emails
  • Excellent platform
  • Easy system to follow
  • Great reporting system
Score 10 out of 10
Vetted Review
Verified User
  • Fluid and intuitive inteface in all modules, which allows to complete tasks with zero stress levels.
  • Creating specific automation scenarios with multiple entry points. And it might seem trivial, but most marketing teams fail tagging MQL and SQL due to undetectable-complex customer journeys.
  • Sends notifications to the same record and to more than one recipient. It may pick recipients from field values. And also CC CCO messages to comma separated email addresses.
  • Get detailed reporting on mailservers reasons to bounce messages, from a modern, shareable report.
  • Allows flexibility when creating chatbots according to scenarios, all easy to modify and implement, triggered by events.
  • Chatbot reporting on automation stages to measure what specific options web visitors choose, and its correlation to timing and URL (section, product, or service). i.e. people tend to complain on more on Monday evenings in this URL order: 1, 2, 3.
  • Notification subject including the user account that imported, erased, exported, sent... who performed the action and the timestamp of task completion.
  • Dynamic SLAs for support, depending on the complexity of the ticket. If you could choose another language, or time zone with the purpose of accelerating the response, would be better. Today, a checkmark doesn't speed things up if you choose to receive support in a foreign language.
Murat Köse | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Successful forwarding of mails to the opposite addresses without falling into spam
  • Thanks to its very useful interface, I can easily meet the needs of many of my customers
  • Thanks to the fast support system, if there is a problem, I can easily overcome it.
  • I'm using the api service and the keys created here cannot be accessed again. It would be nice to have access again.
Score 7 out of 10
Vetted Review
Verified User
  • simple templates and process
  • email support is quite good, but i would prefer to just pay and have a zoom to get over the line quicker
  • easy to link up fb, instagram etc... had no issues with integration
  • i think it has alot of features so i feel like i am not using it as much as it should as i dont know what I CAN DO with it
  • i wish there was like case studies for different industries so we can see how its applications - happy to be a sample if needed :)
  • i would go to a paid subscription if i was confident about what it can do for me but i am trailing it against other options to see what is good for me
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • When I sent my first campaign, my account was flagged, as it was the first time I had sent to some subscribers in quite a while. George helped me quickly and was very knowledgeable on what needed to be done.
  • Small questions about how to do certain things, as I did not have experience with them. Very patient and friendly. Helped me understand and work through to find solutions.
  • I wish you were able to work with Justuno.
Score 9 out of 10
Vetted Review
Verified User
  • Quickness and simplicity in campaign creation
  • Optimization of contact management
  • Effectiveness and clarity of campaign results
  • Improvement of the home interface to optimize its readability
Score 10 out of 10
Vetted Review
Verified User
  • Uploading Contacts
  • Schedule Campaigns
  • Design Templates
  • Reports with stats, timeline, clickmap, etc.
  • When creating a template, I would like to download a PDF version of the mobile view.
  • I couldn't change the font color of the user's mail in the unsubscribe section in the footer. When sending tests from the campaign, the user's email appeared in white (the background color of our footer is blue), but once the campaign was sent, the color of that email remained blue and was camouflaged with the color of the footer. I couldn't find a way to solve it. The solution was to eliminate the user's mail from the footer.
February 29, 2024

Brevo review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Forms functionalities
  • Newsletter building app
  • Help articles
  • Still under analysis the global value added by Brevo
  • Initial support
  • A longer period of free testing
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Fast working
  • Nice and attractive-looking
  • The design and interface are mindblowing
  • Paid service could have more customization
  • The minimum paid service should be maybe 5 dollars
  • The homepage may contain more menus or internal links
February 27, 2024

Nonprofit E-Mail Campaign

Father Lu Nguyen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • A user-friendly user interface.
  • An easier learning curve.
  • Professional looking.
  • I noticed Brevo collects and retains incoming e-mail addresses. There should be a way to prevent the collection of those addresses as they add up under blocked contacts. Maybe there is--I just haven't found it.
February 27, 2024

Very good alternative

Score 9 out of 10
Vetted Review
Verified User
  • Sync database users
  • Folder and properties organization
  • Template editing
  • More intuitive interface
  • NodeJS API a little bit confusing
  • Easier way to add personalized emails
February 13, 2024

Free Marketing

Artan Ramshaj | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Trackable open rate and click rate - very accurate
  • Customer support is quick and helpful
  • Reasonable pricing including free plan offer
  • I'd like to see Brevo have an email bounce checker - this can be offered at a cost
  • The email content sent from Brevo tends to look a bit different than emails sent from usual Gmail or other mailservers. Maybe that aspect can be improved.
  • Wish to see an option to remove all unsubscribers via one click, rather than visiting each contact list to remove them.
Score 9 out of 10
Vetted Review
Verified User
  • Help center
  • Following tickets
  • Love the Status page!
  • Monthly meets to follow up the project and see how can it improve
  • Features Improvement
  • Campaign builder
  • Criterias in automation flows
  • Dashboard metrics
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • They integrate with Jotform and Zapier (critical for us)
  • They integrate with WordPress - again critical
  • Support was a bit slow but did work to solve the problem
  • Support needs to be faster. They need 24/7 support for an SMTP provider.
  • Instructions on how to use with Jotform and Zapier could be much better.
  • WordPress Integration is clear, though integration with 3rd party WP plugins needs to be better.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Quick customer service
  • Solid user interface
  • Permissions system
  • 2FA sign-in
  • Scoped API keys
  • All links in transactional emails are automatically converted to tracking links which could not be disabled
  • Tracking system went offline and all links were unusable for a short time
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Flexibility in email design
  • Easy contact list management
  • Simple and intuitive platform
  • Support is excellent. Tickets raised are dealt with within 24 hours.
  • Can be over-zealous with blocking accounts and approving contact lists.
  • Have had a couple of payment issues (quickly resolved, but frustrating).
  • More scope for data and analysis would always be nice.
January 29, 2024

great work

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use
  • Support
  • Efficient creation of EDMS
  • Maybe more integration with salesforce / propertybase
  • Text message marketing
  • More analytics (not bad, but more is better)
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