Overview
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Sendoso opens doors!
Quality gifting at your fingertips!
Great! But can be $$ for a small biz
Speed up deal cycle with Sendoso corporate gifting platform
Sendoso - The Power in Gifting
Sendoso Helps Us Engage Our Audience, Generate Demand, and Retain Clients!
Sendoso has been great at meeting multiple different use cases for our team
Sendoso meets expectations but gift card policies make it less appealing
Sales Development with Sendoso
Hard not to like a gift sending service!
Great tool to help stand out among other sellers!
Efficient gifting service with many useful integrations
In parallel, we are using Sendoso for gifting …
Keep Teams & Customers Happy With Their Favorite Gifts!
An SDR's dream!
Sendoso helps you get your foot in the door ...
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Video Reviews
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Pricing
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Sendoso?
Sendoso Features
- Supported: Address Confirmation
- Supported: Amazon Integration
- Supported: Analytics
- Supported: Cameo Videos
- Supported: Send Tracker
Sendoso Screenshots
Sendoso Integrations
Sendoso Competitors
Sendoso Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Canada, UK, APAC, North America |
Sendoso Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(249)Community Insights
- Business Problems Solved
- Recommendations
One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.
Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.
A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.
Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.
Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.
Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.
Attribute Ratings
- 7.1Likelihood to Renew3 ratings
- 8.2Availability1 rating
- 8.2Performance1 rating
- 8.2Usability1 rating
- 7.7Support Rating21 ratings
- 8.2Online Training1 rating
- 7.3In-Person Training1 rating
- 7.3Implementation Rating1 rating
- 8.2Configurability1 rating
- 8.2Product Scalability1 rating
- 8.2Ease of integration1 rating
- 8.2Vendor pre-sale1 rating
- 8.2Vendor post-sale1 rating
Reviews
(101-125 of 172)You won't regret sending with Sendoso
- Sendoso Direct--allows you to not deal with the sunk cost of inventory and try new things very quickly.
- Integrations--Sendoso has made it easy to integrate with our current martech stack
- Roadmap--constantly evolving to counter competition and marketing trends
- Speed--the platform can be a bit slow at times
- Training--once you have a large sales team using the tool, you become a part-time trainer most of the time; they have Sendoso University, but I find that sales does not want to dive into it
Sendoso - an easy to use, intuitive platform that makes gifting easy and delights customers
- The interface is very easy to use and intuitive.
- The gifting options are fantastic. Lots of selections!
- The integration is seamless and infused in your workflow.
- The customer onboarding experience and success team is unmatched.
- The resources, tools and training for customers are excellent.
- The Sendoso customer community is very well-organized and run. It's a great forum for learning best practices.
- Webinars and events are excellent and provide tremendous value.
- Fantastic support! The chat feature is easy to use and support team is very responsive.
- The company and team puts the customer at the center. It’s best in class!
- It would be great if Sendoso had an automatic alert notification if an e-gift card is not redeemed after a certain number of days.
- Provide admin users the the ability view/get links to e-gifts that haven't been redeemed.
Fresh Sends with Sendoso
- Webinar or Lunch and Learn -> increase in registrations by offering eGifts/incentive.
- Bringing back old opportunities for the sales teams -> Using Sendoso direct or SWAG with a personalized note.
- Internal incentives for sales reps -> Call blitz prizes from Sendoso direct increase participation and call volume = more opportunities.
- Being able to integrate with other CRMs besides Salesforce.
- Being able to add team views in the inventory section to divide regions/teams/sends.
I also see a huge opportunity for HR teams to leverage Sendoso. Employees love to be rewarded!
Streamline the Post-Sale Customer Experience with Thoughtful Physical & Virtual Gifts & Experiences
- Provide a vast array of physical and virtual gifts and experiences available to send.
- Integrate the sends into our CRM for transparency as well as correlating sends to value.
- Simplify and streamline the end-to-end send process for our employees and for the customer.
- A premium product with a premium price tag.
- A complex user interface that requires frequent training.
Sendoso Delights and Delivers the Goods!
- Sendoso Direct Sends - it's great to have so many options available to send for various occasions.
- SuperSenders Program - super engaging and is a great way to learn from other Sendoso users. The program is well organized and it's something I enjoy participating in.
- Communication & Responsiveness - the Sendoso team does a great job of sharing updates and new vendors through their monthly newsletter, and they're quick to respond to questions and customer support requests.
- More direct mail send options for EMEA.
- The process of creating or editing a touchpoint could be streamlined/improved.
- Add images to send options within the platform for reference.
- Sends via Sendoso directly - it would be great if we could add our company name in the "from" title so that our customers don't think the email is spam.
Easy to use and went beyond expectations
- On time delivery.
- Easy to use.
- Very available for questions.
You won't regret using Sendoso
- Easy to use
- Effective in generating pipeline.
- Proactive team to support our growing needs globally.
- Easily add new vendors that support EMEA and APAC Regions.
- Simplified reporting.
- Pipeline generation
- Sales acceleration
- Customer management
Sendoso Review
- Reporting
- Selection
- Marketing
- Enablement
- Teams
- Longer chat support - dedicated to accounts
Growing international capabilities & fast innovation
Current use case includes:
- Shipping branded merchandise to customers.
- Sending customers gifts.
- Sending out vouchers/e-gifts (which we also use to send food-delivery vouchers for virtual events).
- Automated gifting in Outreach templates to help BDRs book in meetings.
- Diverse set of gifting options.
- Technology integrations (e.g. Outreach & Salesforce).
- Customer support.
- Need to expand offering to cater to all countries in EMEA.
- Improve address confirmation feature when sending via Amazon.
- Make it easier to manage the account in multiple currencies.
I think it's less easy to use with prospects – especially while everyone is working at home and is less keen on sharing their personal address.
The Ins and Outs of Sendoso
- Sendoso is great an integrating with numerous existing technology that we already have in place. This makes it easy for us to add Sendoso into things that have already existed or implement it into technology that is newly purchased.
- Sendoso is great at managing low inventory as it has automatic reminders set up to notify the managers when inventory is low and the platform even has the ability to automatically re-order items for you if you approve of it.
- Sendoso is great as supporting their customers. As an evolving platform, Sendoso has there areas of improvement to work on, but they know it and their customer support team is never hesitant to help and responds in a timely manner.
- The overall use of touches needs some work. If you want to alter one simple thing on a touch like what team has access, you have to go through all of the previous touch steps to make this switch as there is no way to proceed to further pages without clicking through the whole touch.
- On the touches page, it doesn't show you when the last send date was which could be useful to know if a touch should be turned off or kept live.
Less appropriate: bulk sending when uploading a csv, things start to go haywire.
Up level prospecting & delight customers with Sendoso
- It is really user-friendly and easy to set up different touches and get campaigns out the door quickly.
- Most of the integrations work really well and allow us to easily see how much we are spending on a campaign and what our return on investment is.
- Their CSM and Support team is AMAZING! Always very helpful and supportive.
- The Outreach integration could use some work, it's still a bit of a manual process.
- You can't currently customize the address confirmation emails and that would be super helpful.
Top Tool in our Marketing Arsenal
- Easy to implement and deploy!
- Works great in the virtual/COVID world. Home address verification works well.
- Great selection of eGifts, Sendoso Choice gift cards and love the creativity and selection in the Sendoso Direct (perishable) options as well!
- Easy to assign sales reps their own monthly budget for sends - and Sendoso easily tracks their monthly balance.
- CSM/Project Manager Support is good.
- We purchased Sendoso during the very beginning of COVID, so there was a bit of a rocky start as they were pivoting to roll out product features to support home address/work from home.
- Early on in our engagement we were passed off to multiple CSMs - we felt a bit undervalued until things became more steady and reliable.
- A bit out of their control - but during the height of COVID, warehouse processing times were long.
Sendoso is the best way to get into the direct mailer channel.
- E-gifting.
- Custom mailers.
- Event.
- Time to source.
- Consulting.
- Reporting.
Reduce Manual Toil, Increase Program Scale
- Great people - their support has been great
- Wide range of available gifting options
- Ease of adding funding sources and cost attribution
- Ease of sending digital gift cards
- A couple persistent glitches in new touch creation
- Slightly behind with certain competitive features/options
- More calendar scheduling tool integrations would be great
Sendoso is a wonderful and easy to use gifting platform.
- Many different send options.
- Tracking the status of each send in real time.
- Allowing for custom gifts to be built and set up easily.
- It would be nice to have further customization options of the emails which Sendoso sends eGifts with.
- Sometimes getting quick support from the Sendoso team is harder than we would like.
Great tool for Sales, Marketing, HR, and CSM
The CSM team uses it to send thank you gifts to our customers when they speak at our events and for reference calls. It's been a great tool to thank them in a fast and easy way.
Their customer service team has been a great asset to launch campaigns and they are very responsive.
- Automation of gifting. Takes out the manual processes.
- Easy intergenerations with Salesforce and Marketo.
- Customer service team is responsive.
- Ease of use of the platform.
- Sales Acceleration for meeting books and followups.
- Better UX/UI of the platform.
- provide a catalog of branded items we can purchase on the platform.
- Give the users a way to request items to the manager on the platform.
Comprehensive Gifting Platform
- Customer Service: Whenever an issue pops up, they are very quick to solve with answers that a non-technical person can understand
- Continuous Improvement: They are always adding new products and features that improve the experience.
- There are some aspects to the user experience that are clunky.
Sendoso - great variety for all stages in your buyers lifecycle
Sendoso helps our company by allowing us to offer thoughtful gifts to compliment our customer/prospect outreach to show appreciation for time, to try and schedule a meeting, or a variety of other reasons. They have been especially helpful over this past year when there has been a shift to working from home, given they offer a variety of eGift options that allow our sales team to continue sending gifts & getting prospect attention throughout this challenging time.
- Wide variety of gift options to choose from (at a variety of price points, including tangible gifts & eGifts)
- The ability to bundle gifts, personalized notes, business cards, and even wrapping it up in a very attractive manner
- Salesforce alignment for tracking, as well as notifying the sender of the various stages in the sending process (processing, delivered, opened, redeemed, etc.)
- I find that I often have questions that nearly always require opening up a support ticket. I've had to open more support tickets with sendoso than any other platform
- I'd love to see more variety in eGift options
When we are very far down the buyers journey with a prospect and they are in the process of making a final decision between a few vendors, it may look more like a bribe if we send them something at that point, so I don't think it is as appropriate.
Sendoso Review
- It makes it easy for customers to access gifts while not being intrusive (not needing to provide their address directly to me).
- It seems like you need to have $ in your account to send gifts, which of course makes sense, but the funds start to decrease with every invitation you send, even if the prospect does not redeem the offer. If that could be adjusted it would help.
Great Product, excited to use again in the future.
- Good communication
- Great selection
- Prompt delivery
- Broader options
- The ability to launch campaigns within a shorter window.
Sendoso is a great platform for engaging prospects that have been inundated with emails or calls during the current pandemic.
- User Interface was great
- Ease of Use (very intuitive)
- The gift were unique and appealing
- I did confused with SFA integration workflow
Sendoso is the winning formula for success
- Easy to use platform
- Fantastic Client success team
- Great tech support
- Tax ID for customs needs to be added
- More fields that sync with SFDC
- Company used be included
- Phone number
Dreaming of Fun, Engaging Direct Mail? Sendoso Can Help.
- Direct Mail - this is their bread and butter! If you can respect the timelines, you'll be very happy.
- E-Gifting - lots of choices of both physical and gift card type sends
- Sourcing - when we've worked with a project manager, always very happy with what has been recommended at different price points and appreciate they are willing to help with campaign ideas
- Analytics - easy to understand send tracking
- Wide Communication - As a whole, the organization is very good at building community, alerting users of upcoming rollouts and changes, and accepting feedback from users
- Team Onboarding - We've had challenges with getting training for users who we've added after our initial onboarding phase.
- Interface - while there are efforts to improve the usability and overall look and feel of the platform, I think this is Sendoso's biggest weakness. It just isn't intuitive and small things are missed.
- Integrations - only integrates natively with a single CRM, Salesforce. Have been asking for Microsoft Dynamics integration since we started and it has always been "on the road map"
Sendoso Newbie!
- Personalized package, egifts and branded items.
- Easy to use.
- Build stronger relationship with customers.
- Configuring the Touches can be problematic when doing many and for different groups it would be nice to see improvements.
Sendoso review for demand generation
- Integration with Salesforce and SalesLoft allows for more streamlined use and performance tracking.
- Ease of sending to a single recipient as well as groups of contacts.
- More options for international touches.
- A lot of steps are required to set up each individual touch.