TrustRadius Insights
One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to …
Overview
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Customer Lifecycle Marketing Manager
Malwarebytes (Computer Software, 501-1000 employees)
Video Reviews
2 videos
User Review: Gifting Customers Is Made Easy To Manage & Carry Our With Sendoso
01:54
Active Reciprocity of Sendoso Fosters Positive Results & Strengthens Customer Relations: User Review
03:14
Pricing
N/A
Unavailable
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://sendoso.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
20 people also want pricing
Alternatives Pricing
What is AXOMO?
AXOMO is a solution to design, produce, and ship branded gear out as automated employee rewards. Giving employees the chance to feel appreciated and to represent company through branded gear can lift a brand, but, the vendor states, it can also increase employee engagement as well. AXOMO also…
What is Postalytics?
Postalytics in Rockland offers direct mail automation technology.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Sendoso?
Sendoso, a Sending Platform, is presented by the vendor as an effective way to connect with customers and drive revenue with personalized gifts, branded swag, eGifts, Cameos, and virtual experiences. The vendor states this makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right.
Sendoso Features
- Supported: Address Confirmation
- Supported: Amazon Integration
- Supported: Analytics
- Supported: Cameo Videos
- Supported: Send Tracker
Sendoso Screenshots
Sendoso Integrations
Sendoso Competitors
Sendoso Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Canada, UK, APAC, North America |
Sendoso Downloadables
Frequently Asked Questions
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Reviewers rate Support Rating highest, with a score of 7.6.
The most common users of Sendoso are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(249)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.
Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.
A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.
Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.
Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.
Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.
Attribute Ratings
Reviews
(51-75 of 172)Companies can't remove reviews or game the system. Here's why
December 01, 2021
Sendoso
We use Sendoso for many different things within our organization including internal and external swag, customer gifts, brand awareness, eGiftcards, and even utilize their experience options. Sendoso has a wide variety of options to choose from, and you can even ship internationally. We are also able to track our sends and integrate the platform with Salesforce.
- Personalization.
- eGiftcard options.
- Array of merchandise and experience choices.
- More user friendly website.
- Quality control in sends.
- Processing times.
December 01, 2021
Give Sendoso a Try 7/10
Score 7 out of 10
Vetted Review
Verified User
In my organization Sendoso is used to promote [brand] awareness, reward our partners, customers, internal team, and prospects and show our appreciation through gifts. Sendoso makes sending materials digital and physical easier by storing those for us and taking out a logistics step for us.
- Website ease of use
- Customization of sends
- Product sourcing
- Organization in the warehouse
- Communication of send cancellations
- Automation of send statuses
November 30, 2021
Strong Use Case and Ease of Adaption
Sendoso allows us to enable teams across the organization to personalize and own their sending experience. HR, Sales, Marketing, etc. all have independent access to the platform and individual budgets. This allows my team to track and manage what is working and what is not within the platform. We are also able to track the success of larger sends that have a greater sales or marketing purpose. We use this daily and the ability to send items from small e-gifts on a national coffee day to larger more personalized gifts to a prospect's home address. The versatility is great!
- Integration with Salesforce.
- Personalization factor.
- Tracking/Analytics.
- Wider selection of inventory outside of North America/USA.
- More intuitive interface.
- Ability to see into exactly what is being sent in a BYOB box.
November 30, 2021
Sendoso does not disappoint
We use it for Sales and customer enablement, marketing initiatives, and in-person/virtual events. Sendoso lets us source neat and unique items that delight prospects and customers alike. We also use the eGifts quite a lot as a thank you gift or for lunch and learn type events. Love Sendoso!
- Source items.
- Manage multiple users.
- Enable sales and marketing.
- Internal employee gifts.
- Time from production to your item showing up in inventory could significantly go down.
- More organization.
- Inventory with more pictures of your items.
November 30, 2021
Honest Sendoso Review
I manage our Sendoso account and set up programs for sales development reps to help them get meetings and propel deals. I also use Sendoso for holiday gifting for partners and customers as well as gifting for internal employees. Finally, I use Sendoso for warehousing our event wearables, giveaways, and material that we use for onsite events.
- Warehousing
- eGift options for the United States
- Ideas for Sending
- Inventorying items
- eGift options for other countries
- Ease of setting up multiple touches
November 17, 2021
Helping SDRs to Increase Conversions and Lock Down More Meetings
Our SDR team is using Sendoso in their outbound prospecting and relationship-building motions with both prospects and current customers.
- Ease of Use - both through in platform use and dynamic links
- Responsiveness - they will respond with solutions very quickly
- Friendly
- Dynamic Links extended into gmail vs strictly through a SEP
- Better quick detection on failed/timed out sends
- More intuitive organization on the backend (admin settings)
November 16, 2021
Sales loves Sendoso!
Sales and account-based marketing teams effectively use Sendoso to engage prospects and [future] leads. We have seen great success through partnering with Sendoso and the sales team loves using it!
- Ease of use
- Wide range of gifts
- Faster turnaround for amazon sends
November 06, 2021
Great + Easy to Use Product
Score 10 out of 10
Vetted Review
Verified User
Sendoso is a great tool for our marketing/sales department, as it allows us to send personalized gifts and eCards to prospects of ours. We use it pretty much daily, whether it's adding a coffee eGift to an e-mail or sending a piñata to a cold prospect's home address! We love the ability to surprise and delight prospects by sending direct mail to them at their home/office and including a personalized message - it makes all the difference!
- Tracking/analytics makes it easy to stay on top of deliveries.
- Integration with Salesforce is easy to use.
- Ability to personalize notes.
- Easy to use interface.
- More items available in Europe would be great.
November 06, 2021
Easily demonstrate the business value of swag and gifting
Sendoso is being used to support our virtual events, webinar and ABA programs.
- Warehousing.
- Unique gifting.
- ROI analytics.
- Integrations.
- Book a meeting functionality.
November 06, 2021
Happy with Sendoso
I can't get enough of Sendoso nor can my team. We've used it to further our sales cycles, nurture relationships with clients with personalized gifts, and even get clients who have gone dark to reengage. Sendoso's content and analytics that they regularly release also help tell us what's working, what others in the space are going that's working well, and how we can improve our effectiveness.
- Intuitive UI.
- Wide varied selection.
- Quick response in support team in chat.
- Deeper analytics on campaigns.
November 06, 2021
Sendoso drives pipeline and helps keep your prospects engaged!
Score 8 out of 10
Vetted Review
Verified User
We use Sendoso to create direct mail campaigns that help us engage with prospects and drive pipeline.
- Integration with existing software like Salesforce.
- Constantly innovating and adding new products to the platform.
- Making sending and address verification easy.
- Address verification email often looks like spam.
- We have seen some delays in shipping of products.
November 06, 2021
Sendoso changed the game.
Score 10 out of 10
Vetted Review
Verified User
Our sales team is currently using Sendoso to create more engagement because Sendoso allows us to add a "human" touch vs feeling like a robot. One of the issues we were able to solve ever since we got it back in March is that we were able to see our pipeline creased dramatically. Having Sendoso in our tech stack is definitely a game-changer.
- Adding new cool features (Playbook) which includes awesome puns.
- Analytics Dashboard that is very useful to track ROI and who's using it the most.
- SaaS integration of current platforms.
- International sending.
- Providing more best practices for Marketing + Sales team to get better at.
- More images on touches!
October 14, 2021
Send appreciation & gratitude with Sendoso
We use Sendoso to thank users for participating in events or exclusive roundtables. We also use it internally on special occasions like employee birthdays or to celebrate major wins.
- Sendoso offers such an extensive array of offerings; we love the variety! There's something perfect for any occasion or reason.
- The interface is user-friendly with clear navigation and help/contextual content.
- The personalized offerings add a particularly special touch to whatever we send.
- I could really do without all the popups within the application.
- Navigation isn't always completely intuitive.
October 01, 2021
Sendoso is a fun way to drive pipeline and build good rapport
We used Sendoso to send corporate gifts to top targets within the U.S. Gifts would either be sent to cold prospects to get their attention, or I would often send gifts as a "thank you for taking a meeting with me". We would send gifts ranging from $5 coffee cards to $100 items on Amazon. This tool was only used by the sales and marketing teams.
- User interface is easy to use.
- It integrated well with Outreach and Amazon.
- Gifts/notes were always accurate; there were no messed up orders.
- User interface looks kind of outdated.
- I would like to see more personalized gifts like the option to put custom text on a mug.
- Integration into our email system would be nice.
September 28, 2021
Sendoso was a wise investment
Since the pandemic started and business travel has been reduced, Sendoso has been a very effective tool in connecting with my clients. I really like the Amazon feature, it allows me to choose whatever I want to send my clients. Sendoso is reliable, easy to use, and has excellent customer service.
- Amazon feature.
- Confirming address.
- Prompt delivery.
- It isn't cheap but you get what you pay for.
September 27, 2021
Sendoso Review for Marketers Today
Sendoso is being used by our organization across a couple of our business units. For the organization I belong to, in the past, we used Sendoso to support our ABM efforts with small gift giving. It is now primarily focused for our customer advocacy program and how we support our brand ambassadors.
- Very easy to use, organized and modern user interface.
- Great communication from Sendoso reps for troubleshooting/onboarding.
- Simple but sophisticated reporting structure.
- Site taxonomy can be better organized.
- Not enough high level categories for different products.
- Check out process is a bit clunky and too many steps.
September 27, 2021
Sendoso is amazing!
All customer-facing teams use Sendoso. It helps to encourage people to meet with us or to thank them for being amazing customers.
- Personalized templates.
- Ease of use to send stuff when you don't have address.
September 27, 2021
Sendoso is great for gifting remotely
We use Sendoso predominately to keep all of our swag/gifts inventoried. We also love it because it's super easy to get personalized gifts out to our users and clients with the touch of a button. This has been INCREDIBLY helpful as we've shifted to this total work-from-home lifestyle.
- Unique gifting ideas.
- One stop shop for all the corporate swag/gift needs you have.
- Awesome team of project managers to help keep you on a timeline/organized.
- Website ease of usability.
- Gift cards.
- Website UI/UX.
September 23, 2021
An incredible tool to engage prospects!
We use Sendoso in our marketing strategy, from engaging prospects to rewarding recurring customers. It's a great tool to grab the attention of clients, and you have the opportunity to choose different gift options based on your budget and country. Moreover, you can take advantage of multiple integrations, such as Amazon and Salesforce. I'm sure we will continue to use Sendoso for a long time.
- Engage prospect.
- Track analytics.
- Third-party integration.
- UX can be improved.
September 22, 2021
Sendoso does a great job of integrating a whole sales cycle into one easy-to-use platform
Sendoso was primarily used as a way for the marketing and PR teams to reach out to relevant schools and grab their attention. Like any business, our potential partner universities make it difficult to get the decision-maker and even harder to capture their attention. We leveraged Sendoso to get an edge on both of those things.
- SaaS integration of current platforms.
- Direct mailing features making it easy and beautiful.
- Taking all the extra work out of contacting so I can focus on my job.
- Giving fantastic ideas for e and direct mail.
- More integrations with smaller CRMs.
- Larger amount of gifts.
- Simpler web setup.
September 21, 2021
Try Sendoso for ABM Strategy
It is used to leverage all direct mail campaigns within our organization and we have directly integrated it with Marketo. It is a great platform for connecting with people and offering them something for their business and attracting prospects who are in the sales pipeline. It is a great platform for our account-based marketing and is mainly used by us to nurture our MLE prospects.
- Lots of gifting options.
- Marketing products and giving us data driven insights.
- Customer advocacy.
- Good integration support.
- Link expires soon.
- Less use cases of segmentation.
- Hard to send less quantities of gifts, can become expensive.
- Search functionality not very friendly.
August 23, 2021
Sendoso has helped grow my pipeline tremendously!
My organization leverages Sendoso at various stages of the sales cycle and client lifecycle. We use it to prompt conversation, set meetings over coffee, and to re-engage with someone who may have gone silent. In active sales cycles, we've found multiple uses to stand out and even ease the fear of COVID coworkers (e.g., pets/kids who sometimes make an appearance). It's also kind of fun getting creative for each scenario! Sendoso helps our people be seen more as people in this remote age.
- Has a wide range of gifts for any type of person, location, or occassion.
- I love the self-verification feature for addresses since so many are working remotely now!
- The sheer amount of ways Sendoso can impact a prospective or existing relationship is amazing.
- The UI isn't that great for end users--I wish the tiles shown were pictures of the product instead of generic icons. It takes several clicks to view what the item is.
- I wish there was a way to segment gifts by country. This would be helpful, as most of my clients are U.S. based, so sorting through extra items that may not be available makes it feel clunky and not as timely as it could be.
Our Sales, Marketing, and Customer Success teams use Sendoso to send gifts and branded merchandise to our customers and prospects. It's a great way to add a unique and thoughtful component to your campaigns and helps shape the customer experience.
- Great library of gifts.
- Excellent account managers.
- Great automation and integrations.
- Not the most appealing UI but the functionality is great.
May 18, 2021
I Know this Can Work for You Too!
We use Sendoso as a persuasion tool to induce urgency in the influencing process of adding immense value for prospects and customers.
- To engage attention and interest.
- To confirm and solidify a demo meeting.
- To show appreciation and gratitude.
- The menu could be more user friendly.
- Some pictures of the options would be great.
- Some additional variety would be a plus.
May 16, 2021
A value-add for your sales process!
Sendoso is used by Sales, Account Management, and Marketing to help engage our customers/prospects through a variety of gifts.
- Easy to send gift cards, wine, coffee, etc. across NA and EMEA. Saves a ton of time if you were to do this on your own.
- Email confirmation when someone opens your Sendoso.