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One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to …
Overview
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Recent Reviews
Awards
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Reviewer Pros & Cons
Customer Lifecycle Marketing Manager
Malwarebytes (Computer Software, 501-1000 employees)
Video Reviews
2 videos
User Review: Gifting Customers Is Made Easy To Manage & Carry Our With Sendoso
01:54
Active Reciprocity of Sendoso Fosters Positive Results & Strengthens Customer Relations: User Review
03:14
Pricing
N/A
Unavailable
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://sendoso.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Sendoso?
Sendoso, a Sending Platform, is presented by the vendor as an effective way to connect with customers and drive revenue with personalized gifts, branded swag, eGifts, Cameos, and virtual experiences. The vendor states this makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right.
Sendoso Features
- Supported: Address Confirmation
- Supported: Amazon Integration
- Supported: Analytics
- Supported: Cameo Videos
- Supported: Send Tracker
Sendoso Screenshots
Sendoso Integrations
Sendoso Competitors
Sendoso Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Canada, UK, APAC, North America |
Sendoso Downloadables
Frequently Asked Questions
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Reviewers rate Support Rating highest, with a score of 7.6.
The most common users of Sendoso are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(249)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.
Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.
A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.
Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.
Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.
Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.
Attribute Ratings
Reviews
(76-100 of 172)Companies can't remove reviews or game the system. Here's why
May 12, 2021
Review after 1 year with Sendoso
In the beginning, we used Sendoso to facilitate eGifts for our virtual tradeshows. We have since worked on various projects with Sendoso, including attendee gift boxes for our virtual client conference. We also utilize the warehouse to store our inventory that was previously spread across many offices. We utilize it in mainly in the Marketing department, but we have users within sales/client engagement, product, and are exploring adding our HR team.
We have found that it provides us a great way to send both eGifts as well as utilize our inventory now that we are in a remote working environment. It was also super helpful to utilize Sendoso for our virtual client conference.
We have found that it provides us a great way to send both eGifts as well as utilize our inventory now that we are in a remote working environment. It was also super helpful to utilize Sendoso for our virtual client conference.
- eGift options
- Warehouse storage for physical inventory
- Preset options for physical sends
- Elements of the interface to setup Touches could be improved so there is not so much scrolling on pages
- It would be nice to have a reporting options that shows all "status" EXCEPT delivered; so you can review all of them (in the Analytics area)
- Allowing users to edit all inventory (even those setup by Sendoso on client's behalf)
May 06, 2021
Easy way to reinforce engagement
Since Covid has prevented the ability to wine and dine in person to build relationships and engagement, this has been an invaluable tool.
- Can access and use it in the Outreach interface.
- Wide choice of things to send.
- Easy to use.
- Would be great if it required a picture of ALL the choices so you see what the product being sent actually looks like.
May 05, 2021
Easy to send a gift as an Icebreaker!
It's being used by the Business Development department specifically. It addresses a different way or tool to do outreach.
- Easy to pick which gift I'm sending.
- Good integration with Salesforce.
- Ability to add attachments.
May 05, 2021
Love this product!
My sales team uses Sendoso to send out gifts to contacts at prospective customers. Our customer success team sends Sendoso gifts to thank our customers for being awesome and being our customers and the onboarding team sends gifts after a completed onboarding.
- Integrates with Salesforce.
- Offers a big selection of products.
- Allow you to use your own products or items with your logo on them.
- Just keep improving on product offering.
May 05, 2021
SDR's Take on Sendoso
We use Sendoso across our sales and marketing teams to drive client and prospect engagement. Sendoso has been the center of our gifting strategy since COVID-19 and an incremental piece for online campaigns run through sales development, organized by marketing. For the most part, our team uses the gift card functionality.
- Reducing the manual effort of traditional direct mail sends in ABM strategies.
- There are lots of options for e-gifting giving teams the ability to be unique in campaigns.
- Engaging prospects.
- Tracking and reporting.
- Integration with Outreach calendar. We don't use Calendly.
May 05, 2021
Sendoso - Sending made easy
We use Sendoso to help with prospecting and customer relationships by streamlining how we send gifts. I use them as welcome packages for new customers and Sendoso simplifies this process.
- Integration with our CRM (Salesforce).
- Clean interface and easy to use.
- Reduces complexity.
Sendoso is being used by the marketing and sales departments. It allows account managers to easily send clients/prospects "thank you's" promotional items and well-branded giveaways.
- Packaging.
- Options for how to send to prospect/clients.
- Tracking of items sent.
- Shipment times.
- Links that are generated should not just be a URL but instead should say "gift card" for example.
May 05, 2021
Highly recommend Sendoso for CS and sales
We use Sendoso to build relationships at all parts of the customer journey. In customer success, when we first get a new client, I often send some swag to get folks excited about using our product. When our customers have big life events (both happy and sad) I send customized gifts through Sendoso in order to celebrate or support them. If a customer speaks at an event or creates a marketing asset with us, we use it to send a thank you gift. In sales, we also use it in prospecting.
- Easy to manage swag.
- Easy to also send customized gifts based on your circumstance.
- Address confirmation makes it easy for the recipient to confirm where to send it.
- Trackable gifts.
- Harder to send smaller quantities of things (like one pair of socks) because with fees it gets somewhat expensive.
May 05, 2021
Customer Success Outreach Scalability
I love the scalability and easy use of Sendoso. We use it across the organization in Marketing, Sales, and Customer Success. I'm in Customer Success and we specifically use it to send gifts or thank-you's to customers per renewal, customer advocacy, to show appreciation, etc. It solves a few business problems for us. It helps us scale sending swag/gifts/thank-you's to our customers. It doesn't take the individual user much time to sent out a campaign of gifts. We sent out a large campaign for Christmas gifts to customers and it was a huge success.
- Scalability.
- Ease of use.
- Platform is amazing (training, help center, etc. is all easily accessible from the main page).
- A bit pricy.
- Must have individual licenses - so we can't have a ton of users - have to funnel up request to managers to execute per their license (which honestly works fine).
May 05, 2021
Excellent tool to engage prospects
We use Sendoso to engage prospects, re-engage stale opportunities, and to build good faith with target accounts. Our entire sales org has access to the platform and the options are endless on what we're able to send to our stakeholders. Absolutely love the Sendoso Choice options so that the recipient can choose their own rewards.
- Easy to use.
- Fun.
- Effective.
- Fast.
- Tracking.
- Better controls on how long links take to expire.
May 05, 2021
Great product, even better support
Sendoso is our default Direct Marketing Platform. We use it for both e-Gift efforts as well as Direct Mail support, which as you can imagine has been incredibly important during the new remote work era.
Sendoso has made it incredible easy and effective to include a direct-touch engagement aspect to our otherwise "virtual" events.
Being able to "reach out and touch somebody" these days has allowed us to continue, and in some ways expand on, our direct marketing efforts with both prospects and existing customers.
- Allow us to create thoughtful, custom marketing packages.
- Leverage an incredible library of pre-existing products - both e-Gift and Direct physical products.
- Customer Support! We have gotten so successful because of the great support and knowledge sharing we get from our Sendoso Team.
- Integrate directly with our Marketing and Sales infrastructure.
- Better budgetary management; allow for budget managers/users who do not need to run programs (separate user roles?).
- Continue to improve integration with best-in-class platforms i.e. Marketo.
- UI maturity - always work to make the UI better and easier to use.
- Improve the charitable donations functionality - still too limited for some real-world use cases.
May 05, 2021
Great and easy to use
We use it for marketing case studies, as well as mainly for sales pre-booking and post-booking meetings.
- 1-click send.
- Send via a text or email.
- Choice of gift cards.
- Gift card types for EU & APAC.
May 05, 2021
Sendoso for ABM.
We are heavy on ABM and Sendoso helps us build wonderful relationships through a wide variety of gifts. Their eGift selection is really helpful during the pandemic to make sure your touches are as personalized and meaningful. They are continuously improving their product and adding integrations which make campaigns fun to plan and execute.
- Wide selection of direct gifts.
- Great project management support.
- User management.
- Salesforce integration (campaigns).
We use Sendoso for a lot of our ABM and 1-1 and 1-few interactions and campaigns. It helps create that personal touch and make us look more human to our prospects.
- Integration with Salesforce, getting visibility for the entire org on which contacts got something from us and makes it easy for the sales team to utilize Sendoso from one platform.
- Easy to use and setup for all end users.
- Ability to track all sends from one place.
- Fantastic customer support.
- UI improvements. Being able to filter by sends or people that have done the send.
- Search functionality - being able to search for touches a bit more easily.
- Billing and invoices.
May 05, 2021
Must-Have Platform!
We use it to send gifts to high-value prospects, only the SDR's currently use it.
- Easy to use.
- Feels great to send gifts with it.
- Helps get prospects!
- Chrome plugin isn't great.
- Send email updates when people open/use gifts.
- Integrate with Outreach.
May 05, 2021
Sendoso: connects our business to people
Sendoso is a valuable tool in our marketing department to reach out to our prospects and existing customers. So much so that it has been implemented with our sales team as well. It is a great platform for connecting with people and offering them something for their acknowledgement and attention. Sendoso has the ability to do this on a larger scale for our big campaigns that reach hundreds and hundreds of people at a time.
- The ability to personalize the messages I send to prospects.
- The dashboard is easy to use.
- The timely manner in which people receive the messages and gifts. Timing is everything!
- How well it integrates with our CRM. This is huge in our department.
- The way it shows up in Amazon ordering saves so much time and effort!
- The organization of the status of Sendoso items that have been sent can be a little confusing. The list can get confusing to track.
- More accessible information about the gifts being sent (i.e., images, quick detail).
May 05, 2021
Sendoso is Cool
We use Sendoso mostly in the Sales dept. I think it is also used for the client success manager's accounts. I like it to help with booking sales meetings, sometimes a complimentary lunch or drink can make someone's day, especially in exchange for their time. I feel it helps with holding meetings and meeting attendance.
- Relevant products.
- Customizable options.
- Time saver.
May 05, 2021
Sendoso: A Gift Sending Savior
Sendoso is currently being used in my Demand Gen department to send prospects gift cards and gifts to incentivize them to set up a call/demo with us. Currently, it solves for the manual sending of gifts. Allowing myself and my colleagues to quickly and easily send out what we need to prospects as a one-off or bulk send.
- Good selection of gift options to choose from.
- Backend help setting up touches.
- Offering campaign ideas and use cases.
- The address verification email could use some fine tuning to show where the gift is coming from.
- Allowing for creation of more customized gift sending emails.
- Salesforce integration can be glitchy.
May 05, 2021
I love Sendoso! So helpful for me
We use Sendoso for our sales outreach. We offer lunches when a prospect accepts a meeting and we also offer a lunch for a meeting as a thank you for their time. The sales team primarily uses the Sendoso feature. We also use it as an extension within SalesLoft and Salesforce. Because of Covid, we aren’t able to do in-person lunches. Sendoso allows us to show our appreciation despite Covid not allowing us to be face-to-face. It’s a great gesture.
- Sends the gift card with few steps to follow.
- Allows the prospect to easily access their gift card.
- Offers a lot of options.
May 05, 2021
Sendoso at a glance
We've used Sendoso to encourage folks to join an event by sending a related kit. Additionally, we will follow up from meetings with e-gift options from Sendoso. Another option is for the inside sales team to request a first-time meeting by offering a gift. We're creative and the options are endless.
- Easy for the person to redeem their gift.
- Quick send and easy to see if a gift has been opened.
- Setup is easy.
- Gets blocked in spam.
- Custom from email would be best.
- Get a URL for a persons gift ASAP, without sending a email.
May 05, 2021
Connect with your people - easier
I use Sendoso to connect with customers - like I would have in a pre-pandemic world. With experiences.<br>Whether dinner or a box of swag or even an "entertaining experience" - I feel Sendoso gives me a tool I can use to reach through the virtual barrier to my customer and build upon our relationship currency.
- Simple and intuitive interface.
- Quick and timely notifications.
- Great templating.
- Breadth of experience offering.
May 05, 2021
Why I like Sendoso
We utilize Sendoso to send personalized gifts to prospects as a way to stand out from competitors and other sales reps.
- Ease of use
- Integration with SFDC saves me time
- New gift sending option with Amazon
- With automated emails it sends to prospects (making them stand out)
- More options for gifts
- Sending reminders to utilize budget at the end of month
May 05, 2021
Sendoso will boost sales!
Sendoso is used to send gifts to potential clients, current clients, former clients, and employees of AG Adjustments. It is being used by the sales department. The business problem Sendoso addresses is that it is an easy application to send gifts when necessary. Sendoso also makes it easy to customize the gift to different people because of all of the options offered in the application.
- Great options for gifts
- User friendly
- Great tool for customer engagement
- Can always add more of a variety
May 05, 2021
The Best Gift Giving Platform for Sales
Sendoso is used to help create lasting relationships in the sales and marketing part of our organization. It can be our foot in the door with new prospects or used to thank our current customers. It's a fun way to create impact and show that we care.
- Makes engaging fun. Who doesn't like gifts?
- Sets us apart from our competition who likely aren't sending gifts.
- Creates a great reason to follow up.
- Sometimes when I click in the dashboard expecting more details, there isn't anything to drill down into.
- It would be helpful if the way the link that was sent didn't appear in an Excel form. It's confusing.
Sendoso is being utilized across our sales organization. It addresses the problem of being able to build rapport with prospects in a virtual setting.
- Set meetings
- Keep meetings on the schedule (nurture)
- Thanking a person for attending a meeting (relationship building)
- More in-depth tracking on analytics
- The ability to add pictures to the link (so it does not look like spam)
- Other product offerings within the system (although I primarily use it for Starbucks and Amazon, which both work well)