ServiceNow App Engine Reviews & Ratings 2025

Overview

What is ServiceNow App Engine?

ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.

NOW Is the Future.

Rating: 8 out of 10

January 13, 2025

IncentivizedVetted ReviewVerified User

Case management solution: When an incident is raised, it passes through the appropriate team, and the resolutions are deployed through the portal, which can be adopted by any ...

Verified user

Engineer

1 year of experience

A good process automation tool, but a bit high cost

Rating: 5 out of 10

November 6, 2024

IncentivizedVetted ReviewVerified User

We use ServiceNow App Engine to automate financial business problems. There are many problems, One of the problem is as follows, * Our AML(Anti money laundering) team needs to...

Naseem Ahmad

Employee - Information Technology

Sr Technical Architect

CBRE Inc

4 years of experience

Verified on LinkedIn

Excellent and very Powerful Multiple Project Workflow Easy Management and Easy System to Learn.

Rating: 9 out of 10

March 26, 2022

IncentivizedVetted ReviewVerified User

This Platform offers the best and most effective project workflow management capabilities and for the team's collaboration, ServiceNow App Engine is excellent. The tool allows...

Hannah Caleb

Engineer - Information Technology

Quality Engineer

Iress

2 years of experience

Great

Rating: 8 out of 10

March 25, 2022

IncentivizedVetted ReviewVerified User

enables the team with the business issues at hand to easily create applications and digital workflows. At the same time, App Engine allows pro-code developers to develop more ...

Namrata Tandon

Manager - Customer Service

Manager

California Design Den

1 year of experience

One of the best for SLA/TAT monitoring and remote working

Rating: 9 out of 10

May 27, 2021

IncentivizedVetted Review

ServiceNow App Engine is the backbone of our organization. It is used day in and out for tracking activities/tickets/concerns. Most importantly, it helps in load allocation an...

Puneet Pandey

Professional - Product Management

Procurement Specialist

SoftwareONE

1 year of experience

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Pricing

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ServiceNow App Engine

N/A

Unavailable

What is ServiceNow App Engine?

ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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42 people also want pricing

Alternatives Pricing

Power Apps

$20

per month per user

What is Power Apps?

PowerApps is a low code / rapid application development product from Microsoft that allows users to quickly build apps.

Claris' FileMaker is presented as a Workplace Innovation Platform, and is used to create a custom app. Manual processes can be automated with Claris FileMaker Pro, and apps can be created to manage contacts, track inventory, organize projects, etc.

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Product Demos

S5: UI Policy Demo | What is UI Policies | ServiceNow

YouTube

S6: Catalog UI Policies and Catalog Client Scripts | Demo | ServiceNow

YouTube

S8: Business Rules Demo | What is Business Rules | Types of Business Rules | ServiceNow

YouTube

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Features

Low-Code Development

Low-code development tools allow non developers to build simple process applications with little oversight. These tools simplify the application building process, and are frequently used for simple process applications.

7.9

Avg 8.4

8
Visual Modeling
(5) Ratings
Visual modeling tooling allows business users to design processes visually.
9
Drag-and-drop Interfaces
(5) Ratings
Drag-and-drop interface for building applications
9
Platform Security
(5) Ratings
Security guardrails in place to help prevent malware, data breaches etc.
7.5
Platform User Management
(5) Ratings
Tools enabling admins to control user access and on-board and off-board users
9
Reusability
(4) Ratings
An internal repository where assets, modules, and even entire applications can be reused
5.1
Platform Scalability
(5) Ratings
Apps developed by low-code platform must be scalable and capable of supporting large numbers of users

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Product Details

About
Tech Details
FAQs

What is ServiceNow App Engine?

ServiceNow App Engine Video

In this three-part video series, we'll take a look at how App Engine's unique platform approach to low code development can help you build cross-enterprise apps fast, deliver experiences your end users love, and scale apps without sprawl. In this first session, we'll focus on ...

ServiceNow App Engine Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.

Reviewers rate Drag-and-drop Interfaces and Platform Security and Reusability highest, with a score of 9.

The most common users of ServiceNow App Engine are from Enterprises (1,001+ employees).

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Comparisons

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Reviews From Top Reviewers

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Managing the infrastructure is easy with servicenow

Rating: 9 out of 10

Incentivized

March 25, 2022

Verified User

Analyst in Information Technology

Information Technology & Services Company, 10,001+ employees

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

ServiceNow App Engine is used in our organization to raise any request to the client. Or the client uses it to raise any concern regarding security. It solves the issue of maintaining track of request. It can be used if a user needs any approval from any authority. It can be used by multiple groups in a project, which helps in getting information regarding anything from other groups.

Pros

Raising request to the client side .
Maintaining record of work flows.
Connecting with other groups in a project.

Cons

Improve the UI of the environment
The left panel in service now is clumsy that can be improved.
Connect service now with callers email for any notification related to any incident raised.

Likelihood to Recommend

It will maintain record of your infrastructure very well and in hierarchal manner . You can get information about whom to contact in case of escalation. It helps in raising incident based on priority and the incident can be assigned to respective team in an project. Any changes that will be made in the environment are recorded in service now.

Most Important Features

Helps in raising incidents.
It keeps record of infrastructure.
If client have any security related concern can contact the security team by service now.

ServiceNow App Engine Feature Ratings

Low-Code Development (6)

86.66666666666666%

8.7

Visual Modeling: 80%
8.0
Drag-and-drop Interfaces: 90%
9.0
Platform Security: 90%
9.0
Platform User Management: 90%
9.0
Reusability: 80%
8.0
Platform Scalability: 90%
9.0

Return on Investment

It has a positive impact on our business.
Clients security concerns are solved using service now
It maintains record of large infrastructure.

Other Software Used

Splunk Enterprise, VMware Carbon Black EDR, Microsoft Defender for Endpoint (formerly Microsoft Defender ATP)

A good process automation tool, but a bit high cost

Rating: 5 out of 10

Incentivized

November 06, 2024

Naseem Ahmad

Sr Technical Architect

CBRE Inc (Financial Services, 10,001+ employees)

Vetted Review

Verified User

4 years of experience

Verified on LinkedIn

Use Cases and Deployment Scope

We use ServiceNow App Engine to automate financial business problems. There are many problems, One of the problem is as follows, * Our AML(Anti money laundering) team needs to do a background check for every new client/vendor we start working with. Team used to get the detail of the client by manually visiting the background check tools such as Moody and D&B. We created a ServiceNow App Engine form so they if there is a need to do a background check then user needs to simply fill a ServiceNow form that will communicate with ServiceNow App Engine to hit the Moody and D&B API to get the results and create a consolidated report for the requestor.

Pros

API integration
Machine learning models
Smooth interaction with cloud platform such as Azure
Custom automation flows

Cons

Automation flow debug needs to be improved
Github integration to manage version control
Data warehousing

Likelihood to Recommend

It is best suited if there is a need to first gather the input data from the users and then use this data for further business process automation such as the anti-money laundering process which I have stated earlier. ServiceNow App Engine is not a good choice when you need to do something with real time dataset.

ServiceNow App Engine Feature Ratings

Low-Code Development (5)

76%

7.6

Visual Modeling: 90%
9.0
Drag-and-drop Interfaces: 90%
9.0
Platform Security: 100%
10.0
Platform User Management: 70%
7.0
Platform Scalability: 30%
3.0

Return on Investment

We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.

Usability

I found app engine useful for financial business processes automation

Alternatives Considered

Microsoft Power Automate, Microsoft SharePoint and Alteryx

ServiceNow App Engine lags Almost most of the feature and we compare it with Microsoft SharePoint and power automate, but the reason why we were using ServiceNow App Engine is because it is a part of the automation COE. We have to use only the ServiceNow App Engine to implement the automation.

Other Software Used

Microsoft SharePoint, Microsoft Power Automate, Alteryx

Users and Roles

400

Real estate financials, Real estate advisory, Real estate execution

Support Headcount Required

People who have the experience of building and working with API

Business Processes Supported

Data integration with third-party tools
Business process automation
Event driven systems

Innovative Uses

I don’t think that my Organisation used service now app engine in any innovative way. We have used it normally

Future Planned Uses

My organisation has a lot of use cases for service now app engine in the future if it They incorporate any big data technology, such as data Warehouse.
To trigger back and processes, if there is a kind of event driven system

Likelihood to Renew

There are limited use cases where we are just using the service now app engine as of now

Products Replaced

Key Differentiators

Cloud Solutions
Scalability

Because service now app is available as a cloud service, which is the most important point for us to consider it and to purchase it

Evaluation Lessons Learned

The following points, which I will consider before buying it again

1. Do you have any specific other tool to deal with the big data applications in the Organisation? If yes, then I will go with the service now app engine.
2. They are technical limitations when it comes to deal with the big data. If you are using service now, app to hit a data system or third-party system, which will big data so that is a kind of limitation in service now app.

Implementation Rating

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.