A good process automation tool, but a bit high cost
Rating: 9 out of 10
October 02, 2024
NA
Vetted Review
Verified User
4 years of experience
We use ServiceNow App Engine to automate financial business problems. There are many problems, One of the problem is as follows, * Our AML(Anti money laundering) team needs to do a background check for every new client/vendor we start working with. Team used to get the detail of the client by manually visiting the background check tools such as Moody and D&B. We created a ServiceNow App Engine form so they if there is a need to do a background check then user needs to simply fill a ServiceNow form that will communicate with ServiceNow App Engine to hit the Moody and D&B API to get the results and create a consolidated report for the requestor.
- API integration
- Machine learning models
- Smooth interaction with cloud platform such as Azure
- Custom automation flows
76%
7.6
- We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
- By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
ServiceNow App Engine lags Almost most of the feature and we compare it with Microsoft SharePoint and power automate, but the reason why we were using ServiceNow App Engine is because it is a part of the automation COE. We have to use only the ServiceNow App Engine to implement the automation.
400
Real estate financials, Real estate advisory, Real estate execution
20
People who have the experience of building and working with API
- Data integration with third-party tools
- Business process automation
- Event driven systems
- I don’t think that my Organisation used service now app engine in any innovative way. We have used it normally
- My organisation has a lot of use cases for service now app engine in the future if it They incorporate any big data technology, such as data Warehouse.
- To trigger back and processes, if there is a kind of event driven system
No
- Cloud Solutions
- Scalability
Because service now app is available as a cloud service, which is the most important point for us to consider it and to purchase it
The following points, which I will consider before buying it again
1. Do you have any specific other tool to deal with the big data applications in the Organisation? If yes, then I will go with the service now app engine.
2. They are technical limitations when it comes to deal with the big data. If you are using service now, app to hit a data system or third-party system, which will big data so that is a kind of limitation in service now app.
2. They are technical limitations when it comes to deal with the big data. If you are using service now, app to hit a data system or third-party system, which will big data so that is a kind of limitation in service now app.
- Implemented in-house
No
Change management was a small part of the implementation and was well-handled
Nothing as such
- Not having the trained engineers to get start with, make sure to get your team trained on the tool
- Online Training
Not as such
No - we have not done any customization to the interface
No - we have not done any custom code
No
No, we did not purchase the premium support
- Third-party integration Through rest API
- Easy integration with the service now catalogue items
- Big data handling
- Data storage and warehousing
- Azure Sql
- PeopleSoft
- Scala
Not that much difficult to integrate with other tools
- No
- File import/export
- API (e.g. SOAP or REST)
- ETL tools
Just go for it
99.99% up time
No
No
- NA
- Big data integration