Easy to use
I use service now to submit it tickets for internal system problems, it’s easy to use but can be somewhat slow when using the chat feature …
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Overview
Recent Reviews
Popular Features
View all 13 featuresTicket creation and submission (9)
8.8
88%
Organize and prioritize service tickets (9)
8.0
80%
Expert directory (8)
7.6
76%
Ticket response (9)
7.5
75%
Reviewer Pros & Cons
View all pros & cons
Marisa Martin
Customer Success - renewals representative
Blackbaud (Computer Software, 10,001+ employees)
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Pricing
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What is ServiceNow Customer Service Management?
Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features Scorecard
Incident and problem management
7.8
78%
Self Help Community
7.5
75%
Multi-Channel Help
7.2
72%
Product Details
What is ServiceNow Customer Service Management?
Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement as well. ServiceNow Field Service Management is available as an add-on via a separate license, and it allows users to connect field service with other teams and mobile tools to quickly respond to and prevent issues.
ServiceNow Customer Service Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Frequently Asked Questions
What is ServiceNow Customer Service Management?
Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement as well. ServiceNow Field Service Management is available as an add-on via a separate license, and it allows users to connect field service with other teams and mobile tools to quickly respond to and prevent issues.
What is ServiceNow Customer Service Management's best feature?
Reviewers rate Ticket creation and submission highest, with a score of 8.8.
Who uses ServiceNow Customer Service Management?
The most common users of ServiceNow Customer Service Management are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
Reviews and Ratings
(47)
Reviews
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November 01, 2020