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ServiceNow has become a go-to solution for managing IT resources and activities, providing users with a comprehensive platform to …
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What is ServiceNow IT Asset Management?
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows…
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Popular Features
- Asset lifecycle monitoring (16)8.989%
- License management (15)8.888%
- Software and hardware inventory tracking (17)8.282%
- Asset relationship management (16)8.181%
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What is ServiceNow IT Asset Management?
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware…
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What is ServiceNow IT Asset Management?
ServiceNow IT Asset Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.
Reviewers rate Asset lifecycle monitoring highest, with a score of 8.9.
The most common users of ServiceNow IT Asset Management are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
ServiceNow has become a go-to solution for managing IT resources and activities, providing users with a comprehensive platform to integrate people, systems, and resources. This versatile software caters to various use cases, making it a valuable tool for organizations across industries.
One of the primary use cases of ServiceNow is incident tracking and management. Users appreciate the centralized location it offers for reviewing and updating incidents, requests, and change management. By providing a streamlined process for tracking incidents, ServiceNow helps teams efficiently resolve issues and minimize downtime.
Another key use case of ServiceNow is its capability to manage new requests and problems effectively. Customers can open requests, describe their needs, and easily communicate with the team. The software facilitates collaboration among stakeholders, ensuring that requests are properly addressed and resolved in a timely manner.
ServiceNow also excels in IT asset management. Its dedicated module allows for efficient allocation of assets to employees, enabling them to raise tickets for new assets as needed. Managers have access to a portal where they can oversee organizational assets, ensuring that resources are allocated appropriately.
Workflow automation is another area where ServiceNow shines. The software streamlines processes through its automation capabilities, reducing manual effort and improving efficiency. With powerful search functionality and risk mitigation features, ServiceNow empowers organizations to optimize their workflows and enhance productivity.
Furthermore, ServiceNow proves invaluable in managing end-to-end IT assets and products through a single user interface. From requesting approvals to authorizing processes, ServiceNow simplifies complex workflows, making them more manageable and transparent.
Users appreciate the ease of use that ServiceNow brings as a ticketing tool. It allows them to create custom dashboards tailored to their roles and easily filter tickets based on specific criteria. This flexibility enhances user experience by providing a personalized view of ticketing data.
Apart from incident handling and reporting, ServiceNow finds utility in various other tasks such as ordering new hardware or software, troubleshooting jobs, change management, internal workflows, and managing IT assets and inventory. Its robustness and scalability make it a versatile solution that can adapt to the needs of different organizations.
Lastly, ServiceNow's reporting functionality is highly valued for its ability to quickly analyze data. It grants users valuable insights into their operations, enabling them to make data-driven decisions and optimize their processes.
Overall, ServiceNow serves as a comprehensive IT management solution, addressing various use cases from incident tracking to asset management and workflow automation. Its versatility and user-friendly interface make it a valuable tool for organizations looking to streamline their IT operations.
Reviews
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March 31, 2023
Easy and Time Saving
I have been using servicenow as a ticketing tool for past 2 years. The interface is quite easy to understand . There are options to create your own dashboard and also, there are tabs to filter your own tickets for developer and administrators. Overall, a very effective and time saving software.
- It saves time
- For beginners, it is an easily understandable software
- The interface is very smooth
- Updates must be provided frequently
- Sometimes the software lags while it is in update
- Categorisation should be more versatile.
January 23, 2022
ServiceNow IT Asset Management is a Good Concept
We use ServiceNow IT Asset Management to order new hardware or software installation and configuration from the IT infrastructure division. It's also used to create tickets for password reset or other troubleshooting jobs.
- Order new hardware
- Troubleshoot existing hardware
- Order new software
- Troubleshoot existing software
- Order services
- Edit existing ticket
- Assign service team
- Check status of ticket
- Search my ticket using search string
January 14, 2022
Preeminent with inventory costing and asset tracking.
Wonderful for its efficiency to optimize risk on our hardware and software and reduce maintenance. Fantastic with credibility to manage project workflows. Robust and scalable with deployment to the cloud and on-premises. Powerful with the collection of data from storage devices.
- Credibility with managing project workflows.
- Excellent with tracking inventory on assets and getting great reports.
- Time-saving for customers with audit reporting.
- Allow organisations to reduce infrastructure costs by automating business processes.
- It's amazing with effectiveness to reduce risk on data consistency.
- Excellent with handling business scenarios and outcomes.
- Magnificent with license management.
- Excellent with real-time reporting on database incidents.
January 09, 2022
Solid platform for Asset Management
1) Tracking IT Hardware and software assets in the organization. 2) Managing Asset lifecycle from purchase until the end of life. 3) Manage Inventory of assets. 4) Software license management.
- The normalization services works particularly well.
- The content service provided by ServiceNow.
- Supports compliance needs as well.
- Asset lifecycle management.
- Documentation on normalization services on software titles could be improved.
- Data Loading and updates in the tool.
- Improve the ability to manage costs.
January 04, 2022
Super incredible with inventory tracking.
It's very consistent with the reduction of risk-on assets. Efficient to track inventory. Magnificent with license management. Reliable with customization of handling business process
- Reliable with customization of handling business process.
- Terrific with workflow automation.
- Excellent to track cost of consumable assets.
- Efficient with inventory management.
- It's takes long to learn.
- Excellent with licence management.
- Efficient with inventory tracking.
December 25, 2021
Review For Service Now
We were using Service now for incident management and managing all new requests, any employee can open a request for it as we have thousands of employees are working from home hence Service now works efficiently to work with, also it is easy to have the current status as we can have current comments and steps to be taken are clearly visible.
- Incident Management
- Reporting for Incident
- Dashboards
- UI can be better, It sometime hard to search the tickets
- Learning curve is Long ,
December 24, 2021
IT Service Management Tool Review
ServiceNow is our ITIL-driven service management portal where we manage all our resources, activities on one hand and make use of ITIL to the best on the other hand. We use it as our inventory system maintaining the IT assets comprising of all the physical systems and the Configuration Items regarding the systems we have for our business. It's a one-stop shop for all the IT landscape integrating people to systems to resources.
- Incident Management
- Inventory Management
- Change Management
- Problem Management
- Knowledge Management
- One quick thing is integration to reporting platforms like MS Power BI
- License levels because a normal user with an ITIL license cannot schedule reports..need another license there
- Easy way to track SLA for incident Management
December 13, 2021
ServiceNow - One stop solution for IT Asset Management
ServiceNow helps to manage end-to-end IT assets and products through the same Umbrella. Request for assets, approval, authorization is managed by a single UI. Approvers can share comments which can be addressed by stakeholders depending upon requirements. It is easy to navigate through different request forms and follow up until the completion of the request.
- Approval management.
- One view if ticket status with detailed comments and required attachments.
- Automated Notification.
- Integrated Mobile application.
- Reopening a ticket.
- Better mapping between requests and tasks.
We use ServiceNow IT Asset Management to keep an inventory of our assets. It saves us time during the lifecycle of tickets, optimizing the productivity of the team. It also reduces the risk of making mistakes. The CMDB is very flexible and can encompass different types of hardware and software assets.
- Saves time while managing tickets.
- Decreases the probability of making mistakes.
- Scalable.
- Integration with other assets managements platforms like Snipe-It.
December 12, 2021
Perfect for help desk management
It is used for incident ticketing and change management. Also, used for some of the internal workflows.
- Incident ticket management - very comprehensive.
- Workflows.
- Adequate reporting.
- Initial setup can be onerous.
- Support mostly Ok but some improvement possible.
- Frequent updates - good thing but can be challenging for overworked staff.
December 11, 2021
Super terrific with asset tracking.
Mesmerized for its efficiency with workflow automation of business processes. Elegance and terrific with search which is magnificent. Great with mitigating risk.
- Super elegant with mitigating risk.
- Electrifying with network discovery
- Magnificent with tracking asset in a most convenient way.
- Easy to use.
- It's super effective with workflow management
- Helps alot to mitigate risk and elegant with asset tracking
- I say it's might be costly for some small business
December 09, 2021
ServiceNow is great tool for incident and change management
We use it to track our incidents, requests, and change management. It provides a better way to review and update incidents at a centralized location. It tracks our changes to environments including lower and prod. This also provides the interface for knowledge base articles which is very helpful for the team. Great tool.
- Incident management
- Change management
- Knowledge base
- Automated approval
- Tableau API call improvement
- Working with AppFlow seamless
December 08, 2021
A very useful tool
We use ServiceNow in order to manage all new requests by my customer and all problems in the actual data management. A customer could open a request on our queue, describe the needs, with a complete description, one or more attachments, and a priority. We could manage and solve the problem, or only analyze and move the request to another team/queue. We could send an update with the customer communication notes.
- Manage request by different team.
- Follow a workflow.
- Create dashboards.
- Simple search is working well. Sometime we need an advanced search.
- Sometime it's quite slow. We need more responsive for first view of a ticket.
- Complete export function with all data.
December 08, 2021
IT asset management made easy
We have thousands of employees at work who are given various assets like monitors, work phones, laptops, and each department has its own rules for the allocation of these assets to employees, the service now IT asset management helps manage these effectively for the IT department at Yahoo. Employees can raise a ticket to request any new asset and it gets assigned to the managers for approval. Managers have their own portal to check his/her org assets.
- Single place portal for employees and IT for assets assigned
- Track the requests raised by employees and manage the historical record for reference
- The UI could be better, the tab list column could be refreshed to more modern UX.
December 08, 2021
Good concept. Needs improvement.
We use it to create a ticket for the infrastructure team to install or troubleshoot software/hardware issues.
- create a SNOW ticket to troubleshot problems on company provided laptop
- create a SNOW ticket to install new software on company provided laptop
- create a SNOW ticket to order new hardware like cellphone
- It is hard to track changes to the ticket
- It is hard to update the ticket
- It is hard to search the ticket
December 08, 2021
Employee user
We use ServiceNow to create, manage, and resolve all client tickets. When someone comes in with a problem, be it hardware or software, we have them send in an email, ServiceNow automatically creates a ticket and sends them back a ticket number, and then anyone who works for IT at our organization can access the service request, reply to the client, and resolve the issue.
- Creating tickets
- Organization
- Site design
- Improved search function
December 08, 2021
Powerful Asset Management, but you pay for it!
We utilize this software to manage and categorize our configuration database and automate on top of that.
- Flexible Fields
- Custom Assets
- Integration with other platforms
- Pricing, the software is EXPENSIVE!
- UI, their UI is very dull
- API extensibility. The features available are great, but to truly make it what you want, you need to put in A LOT of work.
Score 8 out of 10
Vetted Review
Verified User
ServiceNow IT Asset Management is being used by us as a ticketing tool. Many projects in our organization use it for their respective clients due to the ease and convenience that it offers for incident handling and reporting purposes. It is mainly helpful for handling of tickets ( incidents, changes, service requests and Problem tickets) Daily tasks of creation of incidents, assigning them and working on them becomes easier and convenient. Reports functionality in ServiceNow IT Asset Management is an excellent feature that helps us to analyze the data quickly.
- Incident Handling
- Reports
- Dashboards
- Attachments functionality
- Searches